CipherOutreach Commentary

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CipherHealth's biggest opportunity to improve the product is the use of AI to track trends.

Our customer agent is always responsive, and tickets to the support team get resolved quickly. I...

CipherHealth is always trying to come out with new things. Of course, they have products that I...

CipherHealth is a really good company. I've really had a very good experience with them. They're...

We have had turnover of account representatives, and this has caused gaps in communication....

The vendor is responsive to our needs and offers an innovative product that is user friendly. We...

The support services are inadequate, and the tool has become antiquated over time.

Whenever we have a short turnaround time, CipherHealth is able to implement things without any...

With CipherHealth, I'd like to see more analysis done on some of our projects and initiatives that...

CipherHealth is very collaborative. They’re open minded, innovative, and help us build solutions....

CipherOutreach helps us prioritize outreach to our patients and members and allows us to reach a...

There is some configuration that we have to do for every program that we create with CipherOutreach,...

CipherOutreach is hard to integrate with Epic. I don't know whether it is really on CipherHealth...

There are probably better ways to do a patient call where we can have better responses. We want...

With CipherOutreach, we can reach out to a higher volume of patients at one time through automation....

CipherHealth could improve the reports that we are able to run on our own. There are some report...

Our biggest struggle is the changeover for employees. It feels like almost every year we are...

We like the bidirectional integration with CipherOutreach and our EHR because all of our care teams,...

We have had some pretty big gaps recently with CipherOutreach. When we first launched, there was a...

When we have needed to add a new user or to change a report, there have been some gaps when we have...

We have had a different account manager every year or two. There is some overlap when the current...

CipherOutreach is not terribly expensive. When the system works as intended, it gives us what we...

We are exploring other options. Our EHR vendor is creating a similar product, so we are looking at...

I am utilizing CipherOutreach quite a bit for some of its reporting capabilities. It has been able...

If there are any issues, CipherHealth helps us resolve them. The vendor has even found solutions for...

I don't have a lot of constructive criticism for CipherHealth. They are doing better at promoting...

What I notice about CipherOutreach is that they spend a decent amount of time up front asking...

I have actually done some ROI calculations with CipherOutreach, and we have been able to...

CipherHealth is very patient driven. I like that about them. I do feel like they are very mission...

I work with a lot of vendors, and I would say that CipherHealth has been remarkably flexible with...

We were looking at how we could equip our health professionals to reach, engage, and support more...

CipherHealth checks in with us regularly to see where we are about moving forward with things on our...

CipherHealth doesn't charge us for everything. Our contract with them is a good contract.

If there were lines of AI that CipherHealth could add that would make a big impact, those would be...

I don't have enough information about what else is in the market to say whether I would or wouldn't...

CipherHealth has kept all of their promises. Some people at CipherHealth are better and more...

We have added outreach programs with CipherHealth. We would also like to deepen our partnership with...