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Healthcare Analytics Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

The Clarify Health Solutions customer service people have been great. I have been with the vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We have a couple of people who were trained on Healthcare Analytics Platform by the vendor, and the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CEO/President

My high-level pain points with Healthcare Analytics Platform are mostly around the data. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

The data in Healthcare Analytics Platform is fairly comprehensive, and it is presented in a very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

The upgrades for Healthcare Analytics Platform have gone well. The vendor does periodic data...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CEO/President

One of the reasons we originally chose Clarify Health Solutions was for their strong analytics and a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

Clarify Health Solutions does a great job of not nickel-and-diming us. They moved to a better...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Director

We have a phenomenally good relationship with Clarify Health Solutions' C-suite, but we would like a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The price transparency module could be a little bit easier to use in Healthcare Analytics Platform,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

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