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Clearwater Security & Privacy Consulting Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

We thoroughly assess our partners to understand whether they are a firm or a partner. If they aren't...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Over the many years with Clearwater, we've had a few different consultants, and some have been...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We have a list of 20 other companies that would be very easy to deal with, but Clearwater is a...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Director

We'd be extremely likely to recommend Clearwater. If we were meeting with a healthcare organization...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Director

Clearwater offers basic advisory services where we can reach out periodically, even if something...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Clearwater has met our needs very well. We came to them with customized services, and their ability...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Clearwater’s account management has been fantastic. They exemplify the difference between a firm and...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

CTO

Compared to some of the other quotes we got, the value proposition of using Clearwater is incredible....

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CTO

Clearwater has gone above and beyond, to be quite frank. They brought in additional resources to...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Clearwater could look at how they are going to approach AI from a risk mitigation strategy...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

The consultant we had before did a really good job. There were little hiccups here and there in some...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Clearwater listens to us. We had a bit of a rough assessment the previous year. We took our feedback...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Our account manager is pretty responsive. We get things when promised. Clearwater is always willing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would say Clearwater exceeds our expectations because they are a good partner. If we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would use Clearwater again without a doubt. I can send their security team emails. I have their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We are constantly using Clearwater. In fact, they just wrote a draft report for us, and it addressed...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Director

My primary point of contact at Clearwater is amazing. In fact, we had a question come up. They were...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

When we started the program with Clearwater, it wasn't going well for a while. We didn't know which...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

I talked to a whole bunch of people about penetration testing, but Clearwater was able to do that as...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

We are really happy with all the people who have helped us. They are at the top of everything....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

I talk to my counterparts at Clearwater regularly. We are very much in sync, so I love them....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Clearwater is amazing. Their consultants are all great to work with, excellent, and consistently...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

In terms of what the firm does for us, they have exceeded our expectations. They do a great job. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We have been so pleased with Clearwater's services and have had no issues over the years that we...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

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