Clearwater Security & Privacy Managed Services Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Value
Clearwater’s managed services are under contract, but they are not cheap. The firm needs to consider...
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Value
Sometimes Clearwater is a little pricey, but the service is worth the money.
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Operations
Clearwater is instrumental in communicating with our patient privacy monitoring vendor. That is...
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Relationship, Services
Our new team members at Clearwater are so much easier to communicate with. I don't know whether it...
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Operations, Services
Clearwater is working well with us in developing new things. Bringing on new people is a new...
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Relationship, Services
Clearwater did a good job, but they weren't fabulous when they first implemented things. I’m happier...
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Relationship, Value
From a managed services perspective, Clearwater helped us with a specific migration. It is great...
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Relationship
What makes Clearwater different from other managed services firms is their knowledge and specialty...
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Relationship
The firm is just not at that next level where they can provide more guidance on how to resolve...
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Relationship
Clearwater has been a really great partner with us in guiding us, helping us with ongoing security...
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Relationship, Operations
What makes Clearwater different from other managed services is their personal touch. During the RFP,...
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Relationship, Operations
The deployment with Clearwater was so fast and seamless. They just took over the management of the...
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Operations
The consultants are pretty good in general. To improve my satisfaction with the consultants and...
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Services
We are somewhat likely to increase our spend on managed security services with this firm because we...
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Loyalty, Value
What sets Clearwater apart from other firms is their wealth of knowledge. They are very...
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Relationship
We have had some ups and downs with the firm. There have been times when we have had some...
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Relationship
We definitely didn't have any issues in terms of the firm’s executive level, business development...
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Relationship, Services
Clearwater has a virtual CISO service where I can rely on someone who is at a CISO level at...
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Loyalty, Relationship, Operations
The first thing I liked about Clearwater was their expertise in the NIST framework for risk...
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Relationship, Operations
I appreciate the recurring meetings where we have a dialogue on current events. For example, with a...
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Relationship, Services
I liked a couple of things with Clearwater. I had worked with them in the past, and I was able to...
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Relationship
We haven't done a lot of long-term strategic work with Clearwater yet, and that is why I didn’t give...
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Relationship
One thing that makes Clearwater's service different from other managed services offerings is that it...
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Loyalty, Relationship, Services
What sets Clearwater apart from other firms is their genuine partnership with our leadership, their...
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Operations
A part of our organization was struggling to develop areas of their security program, and we were...
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Relationship
One thing that makes Clearwater different from other firms is their deep experience in healthcare....
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Operations
Clearwater has a pretty comprehensive program when it comes to privacy and security or general...
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Loyalty, Relationship
There were times that Clearwater met expectations, but there were times that they didn't meet...
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Relationship, Operations
We interacted with multiple people from Clearwater. Generally speaking, Clearwater’s consultants...
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Relationship, Operations
The score I gave Clearwater was based on the experience over the time that we worked with them....
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Loyalty, Relationship
I haven’t worked with a lot of organizations like Clearwater, so depending on my knowledge, unless I...
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Operations
The implementation was pretty slow. Clearwater didn't have the right leadership and commitment in...
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