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CloudWave Security & Privacy Managed Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
CloudWave moved to a new platform for their security information management, and that was an...
I wouldn’t say yes or no to choosing CloudWave again, though I would consider them. I am happy...
CloudWave has become more organized and engaging. We were originally with a company that they...
I’ve never had a pen test company offer remediation before, and based purely on the remediation, it...
The remediation for pen tests was huge. Normally, with a pen test, we get a report and are to figure...
The Department of Health and Human Services recently updated some things and proposed rulemaking in...
The account manager that we have now is different from who we had before. We haven’t had to have...
The service wasn't that expensive. The price was brilliant. I’d recommend the firm to an...
I would have loved to have gone with CloudWave for their managed detection response system as well....
We’re a pretty happy CloudWave customer. We went with them because of the existing relationship....
CloudWave is willing to flex with the ever-changing landscape in healthcare. That's very important...
We had a bit of a gap in communication with CloudWave, but since then, we've been pretty elbow to...
I appreciate the flexibility of adding additional telemetry. The ability to scale with us and grow...
While our sales relationship was a little difficult in the earlier years with CloudWave, I would say...
CloudWave has exceeded our expectations with new offerings and new processes. They are not a huge...
CloudWave could have a clearer timeline with set deliveries and maybe an architectural diagram of...
CloudWave was a bit more comprehensive and clear about what they can deliver, and they had a better...
CloudWave’s pricing model is very fair. It is pretty comparable to what we previously paid with...
The consultants from CloudWave are really sharp and easy to work with. There is not much they...
CloudWave’s engagement has been really good. They respond quickly; if we have some ridiculous...
CloudWave has done everything we have asked of them, and they even come up with suggestions on their...
CloudWave stood out from other managed services firms because they were healthcare specific. Their...
Commentary Summary
Comment Type Breakout