CloudWave Security & Privacy Managed Services Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services
We did run into some issues at the beginning of our engagement with CloudWave; things were a little...
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Loyalty, Relationship, Operations, Value
We chose CloudWave because we liked their 24/7 monitoring and escalation policies. We were also...
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Operations, Services
CloudWave does a mixture of things for us, so they don't all fit in a bucket. CloudWave is a little...
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Loyalty, Operations, Services
CloudWave has made significant improvements to their monitoring system, and I think those will...
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Loyalty, Value
CloudWave provides security monitoring at a good price. Because we are a small company, it is hard...
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Operations, Services
The staff members at CloudWave are very high-quality. They are good at what they do. We use...
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Relationship, Services, Value
CloudWave has a lack of investment and experience in cybersecurity. They aren't a security company....
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Loyalty, Operations
Due to system issues, staffing issues, and other issues on CloudWave's end, we dissolved our...
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Relationship, Services
CloudWave needs to have a solid road map. The impression I got was that CloudWave didn't know what...
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Loyalty, Value
CloudWave could have been actively developing their product to keep up with all the other...
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Services, Value
The one requirement I had was that CloudWave’s system should work consistently, and I found that it...
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Operations, Value
CloudWave is the only firm that I could find that offers this particular service. CloudWave is...
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Operations
The firm's staff that we interacted with were the salespeople, the go-live team, and the existing...
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Operations, Services
My expectations with CloudWave are that I have little to no downtime and that they do everything we...
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Relationship, Services
The leaders tend to be stronger than the project managers at CloudWave. I can get anyone at...
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Relationship
The firm values our partnership. They work with us. If I make a call to them about something, they...
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Value
CloudWave is not perfect at not charging for every little thing. They do some things for free, but...
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Loyalty, Operations, Services
By acquiring Sensato Cybersecurity, CloudWave acquired Sensato Cybersecurity's founder, who was one...
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Operations, Services
CloudWave's security offering is still Sensato Cybersecurity, and CloudWave has continued to build...
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Relationship
CloudWave provides things when we ask, but we don't see them working side by side as a partner....
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Services
I would like to have a real-time dashboard where I can see the reporting of the events and...
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Relationship, Operations
The firm has special insight into cybersecurity. That is what makes them distinct from other firms....
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Services, Value
We haven't had any real meetings or plans to address what could come next or how to move forward. We...
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