CloudWave Security & Privacy Managed Services Commentary
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Jaren Day
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CIO

Relationship, Operations, Services

We did run into some issues at the beginning of our engagement with CloudWave; things were a little...

May 2025
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CIO

Loyalty, Relationship, Operations, Value

We chose CloudWave because we liked their 24/7 monitoring and escalation policies. We were also...

May 2025
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Manager

Operations, Services

CloudWave does a mixture of things for us, so they don't all fit in a bucket. CloudWave is a little...

Mar 2025
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Manager

Loyalty, Operations, Services

CloudWave has made significant improvements to their monitoring system, and I think those will...

Mar 2025
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Manager

Loyalty, Value

CloudWave provides security monitoring at a good price. Because we are a small company, it is hard...

Mar 2025
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Manager

Operations, Services

The staff members at CloudWave are very high-quality. They are good at what they do. We use...

Mar 2025
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CIO

Relationship, Services, Value

CloudWave has a lack of investment and experience in cybersecurity. They aren't a security company....

Dec 2024
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CIO

Loyalty, Operations

Due to system issues, staffing issues, and other issues on CloudWave's end, we dissolved our...

Dec 2024
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CIO

Relationship, Services

CloudWave needs to have a solid road map. The impression I got was that CloudWave didn't know what...

Dec 2024
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CIO

Loyalty, Value

CloudWave could have been actively developing their product to keep up with all the other...

Dec 2024
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CIO

Services, Value

The one requirement I had was that CloudWave’s system should work consistently, and I found that it...

Dec 2024
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Manager

Operations, Value

CloudWave is the only firm that I could find that offers this particular service. CloudWave is...

Nov 2024
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Manager

Operations

The firm's staff that we interacted with were the salespeople, the go-live team, and the existing...

Nov 2024
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CIO

Operations, Services

My expectations with CloudWave are that I have little to no downtime and that they do everything we...

Nov 2024
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CIO

Relationship, Services

The leaders tend to be stronger than the project managers at CloudWave. I can get anyone at...

Nov 2024
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CIO

Relationship

The firm values our partnership. They work with us. If I make a call to them about something, they...

Nov 2024
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CIO

Value

CloudWave is not perfect at not charging for every little thing. They do some things for free, but...

Nov 2024
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CIO

Loyalty, Operations, Services

By acquiring Sensato Cybersecurity, CloudWave acquired Sensato Cybersecurity's founder, who was one...

Nov 2024
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CIO

Operations, Services

CloudWave's security offering is still Sensato Cybersecurity, and CloudWave has continued to build...

Nov 2024
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Manager

Relationship

CloudWave provides things when we ask, but we don't see them working side by side as a partner....

Aug 2024
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Manager

Services

I would like to have a real-time dashboard where I can see the reporting of the events and...

Aug 2024
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Manager

Relationship, Operations

The firm has special insight into cybersecurity. That is what makes them distinct from other firms....

Aug 2024
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Manager

Services, Value

We haven't had any real meetings or plans to address what could come next or how to move forward. We...

Aug 2024
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CIO

Loyalty

Our organization plans to increase our spending on certain offerings from CloudWave. We started out...

Jun 2024
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CIO

Relationship, Value

We have worked with CloudWave for quite a while. Due to our business model, we rely on firms to work...

Jun 2024
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CIO

Loyalty, Value

CloudWave's customer service and the firm's willingness to work with customers sets them apart from...

Jun 2024
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CIO

Relationship

Cybersecurity is a huge focus for a lot of organizations. I think CloudWave has gotten a little...

Jun 2024
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CIO

Operations

CloudWave's initial execution could have been improved. The firm has a good process in place now....

Jun 2024
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CIO

Relationship, Operations

Everyone from CloudWave who we have worked with has been very knowledgeable. They know about both...

Jun 2024
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CIO

Relationship

One of the outcomes that we have seen from this project has been CloudWave having some oversight...

Jun 2024
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