CloudWave Security & Privacy Managed Services Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Services, Value
CloudWave has a lack of investment and experience in cybersecurity. They aren't a security company....
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Loyalty, Operations
Due to system issues, staffing issues, and other issues on CloudWave's end, we dissolved our...
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Relationship, Services
CloudWave needs to have a solid road map. The impression I got was that CloudWave didn't know what...
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Loyalty, Value
CloudWave could have been actively developing their product to keep up with all the other...
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Services, Value
The one requirement I had was that CloudWave’s system should work consistently, and I found that it...
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Operations, Value
CloudWave is the only firm that I could find that offers this particular service. CloudWave is...
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Operations
The firm's staff that we interacted with were the salespeople, the go-live team, and the existing...
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Operations, Services
My expectations with CloudWave are that I have little to no downtime and that they do everything we...
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Relationship, Services
The leaders tend to be stronger than the project managers at CloudWave. I can get anyone at...
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Relationship
The firm values our partnership. They work with us. If I make a call to them about something, they...
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Value
CloudWave is not perfect at not charging for every little thing. They do some things for free, but...
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Loyalty, Operations, Services
By acquiring Sensato Cybersecurity, CloudWave acquired Sensato Cybersecurity's founder, who was one...
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Operations, Services
CloudWave's security offering is still Sensato Cybersecurity, and CloudWave has continued to build...
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Relationship
CloudWave provides things when we ask, but we don't see them working side by side as a partner....
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Services
I would like to have a real-time dashboard where I can see the reporting of the events and...
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Relationship, Operations
When I hired CloudWave originally, they were part of the government Department of Defense. The firm...
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Services, Value
We haven't had any real meetings or plans to address what could come next or how to move forward. We...
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Loyalty
Our organization plans to increase our spending on certain offerings from CloudWave. We started out...
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Relationship, Value
We have worked with CloudWave for quite a while. Due to our business model, we rely on firms to work...
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Loyalty, Value
CloudWave's customer service and the firm's willingness to work with customers sets them apart from...
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Relationship
Cybersecurity is a huge focus for a lot of organizations. I think CloudWave has gotten a little...
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Operations
CloudWave's initial execution could have been improved. The firm has a good process in place now....
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Relationship, Operations
Everyone from CloudWave who we have worked with has been very knowledgeable. They know about both...
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Relationship
One of the outcomes that we have seen from this project has been CloudWave having some oversight...
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Relationship
We have very consistent conversations with the leaders of CloudWave. They are true partners. We work...
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Relationship, Services
CloudWave is healthcare focused. I don't think they provide services outside of the healthcare...
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Services
We would love to have access to additional cyber tools. CloudWave has a proprietary system that they...
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Relationship
CloudWave is very forthright in being able to help us out as it relates to healthcare-specific cyber...
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Relationship
Things are going pretty well with CloudWave. The CloudWave staff is very knowledgeable. They seem to...
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Relationship
We were with Sensato when CloudWave acquired them. The acquisition was smooth for us. We haven't...
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Loyalty, Value
I don't know whether CloudWave is different from a lot of the other firms; they are just the one we...
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