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CloudWave Security & Privacy Managed Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

I’ve never had a pen test company offer remediation before, and based purely on the remediation, it...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The remediation for pen tests was huge. Normally, with a pen test, we get a report and are to figure...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

The Department of Health and Human Services recently updated some things and proposed rulemaking in...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

The account manager that we have now is different from who we had before. We haven’t had to have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The service wasn't that expensive. The price was brilliant. I’d recommend the firm to an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would have loved to have gone with CloudWave for their managed detection response system as well....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We’re a pretty happy CloudWave customer. We went with them because of the existing relationship....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

CloudWave is willing to flex with the ever-changing landscape in healthcare. That's very important...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We had a bit of a gap in communication with CloudWave, but since then, we've been pretty elbow to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I appreciate the flexibility of adding additional telemetry. The ability to scale with us and grow...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

While our sales relationship was a little difficult in the earlier years with CloudWave, I would say...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CloudWave has exceeded our expectations with new offerings and new processes. They are not a huge...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

CloudWave could have a clearer timeline with set deliveries and maybe an architectural diagram of...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

CloudWave was a bit more comprehensive and clear about what they can deliver, and they had a better...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

CloudWave’s pricing model is very fair. It is pretty comparable to what we previously paid with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The consultants from CloudWave are really sharp and easy to work with. There is not much they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CloudWave’s engagement has been really good. They respond quickly; if we have some ridiculous...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CloudWave has done everything we have asked of them, and they even come up with suggestions on their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

CloudWave stood out from other managed services firms because they were healthcare specific. Their...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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