CloudWave Security & Privacy Managed Services Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
CloudWave could have a clearer timeline with set deliveries and maybe an architectural diagram of...
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Loyalty, Relationship
CloudWave was a bit more comprehensive and clear about what they can deliver, and they had a better...
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Value
CloudWave’s pricing model is very fair. It is pretty comparable to what we previously paid with...
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Relationship
The consultants from CloudWave are really sharp and easy to work with. There is not much they...
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Relationship
CloudWave’s engagement has been really good. They respond quickly; if we have some ridiculous...
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Relationship
CloudWave has done everything we have asked of them, and they even come up with suggestions on their...
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Loyalty, Relationship, Services
CloudWave stood out from other managed services firms because they were healthcare specific. Their...
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Loyalty, Relationship
We considered other firms. The major emphasis with CloudWave was that they were part of the...
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Relationship, Operations, Services
We had some issues where the hardware that we had inside the premises was failing. We spent a lot of...
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Loyalty
We are not going to increase spending on managed care services from CloudWave. We are probably going...
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Services
CloudWave’s reporting tools are not available for us. I had to wait on almost a month-to-month basis...
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Value
With CloudWave, we are at a fixed price, so we are paying what we are paying, and that is it....
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Relationship
We have a great partnership with CloudWave.
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Relationship, Operations, Services
We did run into some issues at the beginning of our engagement with CloudWave; things were a little...
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Loyalty, Relationship, Operations, Value
We chose CloudWave because we liked their 24/7 monitoring and escalation policies. We were also...
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Operations, Services
CloudWave does a mixture of things for us, so they don't all fit in a bucket. CloudWave is a little...
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Loyalty, Operations, Services
CloudWave has made significant improvements to their monitoring system, and I think those will...
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Loyalty, Value
CloudWave provides security monitoring at a good price. Because we are a small company, it is hard...
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Operations, Services
The staff members at CloudWave are very high-quality. They are good at what they do. We use...
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