Cognizant Complex Claims Services
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Tools and Methodology

Certain claims are time consuming to follow up on, so we utilize Cognizant to follow up on the more...

Sep 2022
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Manager

Project Results

The collections are still about the status quo because a lot of the collections depend on the number...

Sep 2022
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Manager

Tools and Methodology

I just don't know whether Cognizant challenges the payments as much as they should or looks at the...

Sep 2022
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Director

Relationship

Cognizant has been bought out, and their customer service and results have been inconsistent. They...

May 2022
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Manager

Future Outlook

When Cognizant went through their buyout, we didn't have any contact with anybody at the corporate...

Mar 2022
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Manager

Tools and Methodology

We are a little frustrated with the fact that the firm is no longer printing brochures to hand out...

Mar 2022
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Manager

Relationship

The patient experience has been a little tougher since the acquisition. A lot of times, patients...

Mar 2022
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Manager

Relationship

Sometimes, the on-site employee that we have from Cognizant tends to overstep their role, and that...

Mar 2022
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Manager

People and Knowledge

The staff members that we have worked with from Cognizant have always been very helpful in terms of...

Mar 2022
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Manager

Relationship

Cognizant’s willingness to attack, recognize that they had dropped the ball in dealing with our...

Mar 2022
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Director

Project Results

We didn't feel like we were getting the value that we were anticipating with Cognizant. It came down...

Dec 2021
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VP/Other Executive

Relationship

We have worked with Cognizant for a while. We have evaluated their service a couple of times, and...

Dec 2021
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