Filters
Cognizant Healthcare BPaaS Solutions Commentary
Filtered view: All
Subject Expert
Mac Boyter
Senior Vice President of Engagement
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have had some issues, and we are still working through them, but Cognizant is being very good...
Cognizant's services are too expensive.
Cognizant charges for every little thing, and that is one of our issues with them. Using Cognizant...
Cognizant doesn’t consistently exceed our expectations, but they consistently meet our expectations....
There are a few different BPaaS options that are out there. Cognizant is a technology company and...
I had a relationship with someone at Cognizant that I could draw upon. That was very helpful. But if...
There was a very hard contracting process. We really wanted some SLAs with teeth in them, and I...
We had to explain to Cognizant the issues and what was important to us more than maybe we should...
We brought in Cognizant following a whole RFP process, and we had a pretty successful...
We have a very strong account-management contact at Cognizant, and I also feel well-connected with...
Cognizant is strong in process improvement, but provider data integration is challenging across the...
For Cognizant's service, when a change request involves something that is complicated but not quite...
Our organization has used Cognizant's model for many years. We have delegated certain functions to...
Commentary Summary
Comment Type Breakout