Bookmark

Cognizant Healthcare BPaaS Solutions Commentary
Filtered view: All

Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

Director

We have had some issues, and we are still working through them, but Cognizant is being very good...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

Cognizant's services are too expensive.

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

Cognizant charges for every little thing, and that is one of our issues with them. Using Cognizant...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

Cognizant doesn’t consistently exceed our expectations, but they consistently meet our expectations....

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

CEO/President

There are a few different BPaaS options that are out there. Cognizant is a technology company and...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CIO

I had a relationship with someone at Cognizant that I could draw upon. That was very helpful. But if...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CIO

There was a very hard contracting process. We really wanted some SLAs with teeth in them, and I...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CIO

We had to explain to Cognizant the issues and what was important to us more than maybe we should...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

CIO

We brought in Cognizant following a whole RFP process, and we had a pretty successful...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

 or  to see details.

Director

We have a very strong account-management contact at Cognizant, and I also feel well-connected with...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Cognizant is strong in process improvement, but provider data integration is challenging across the...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

For Cognizant's service, when a change request involves something that is complicated but not quite...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Director

Our organization has used Cognizant's model for many years. We have delegated certain functions to...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.