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Cognizant Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Cognizant being part of our long-term plans all depends on state requests for proposals. We can't...
Cognizant has good account management, and they’re very responsive.
We’re having a bit of a challenge with Cognizant’s coding. The firm loses coders, and then they get...
I hate to say that I wouldn't buy Cognizant's services again because I like their people. It is...
Cognizant's full-time service may be part of our long-term plans. We're currently looking at trying...
We had a huge issue with one of the coders back when we worked with Bolder Healthcare Solutions...
Cognizant is always available to help. If I have a coder who's out unexpectedly, I have someone that...
Cognizant is falling short on our surgical charts in terms of missing things or being off by one...
Something notable about Cognizant is their adaptability, flexibility, and availability. I'm sure...
Commentary Summary
Comment Type Breakout