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Cognizant Outsourced Coding Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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Director

Relationship

The Cognizant management staff members are very good and responsive. They are very professional and...

Sep 2025
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Director

Relationship, Operations

Typically, the Cognizant coders don't have backlogs, and their accuracy has been better than that of...

Sep 2025
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Manager

Operations, Services

If I think about Cognizant’s auditing, they are always providing education for the coders. We...

Sep 2025
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Manager

Relationship

Cognizant is really easy to work with. Their managers are very knowledgeable, and I like working...

Sep 2025
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Manager

Relationship

Cognizant doesn't code for us every day like they used to, so when I do put in a request or need...

Sep 2025
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Director

Relationship, Operations

The Cognizant management and QA people were excellent. Anytime I emailed them, I got a response...

May 2025
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Director

Relationship, Operations

Cognizant actually did pretty well with strategic ability. They staffed us pretty well, and it is...

May 2025
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Director

Loyalty, Operations

When selecting an outsourced coding firm, the firm’s technology was very important to our decision....

May 2025
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Manager

Loyalty, Relationship, Operations, Services

Cognizant always gets our invoices back at a certain time. When they look at our rebuttals, those...

Mar 2025
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Manager

Loyalty, Services

There were certain criteria that I used to pick the firm I wanted to outsource with, and Cognizant...

Mar 2025
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Director

Relationship, Services

Engagement has been very good between our team and Cognizant's team. Issues have been minor, but we...

Feb 2025
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Director

Loyalty, Operations

When selecting a coding firm, the firm’s technology is very important. We absolutely want a...

Feb 2025
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Director

Relationship, Operations

I like the flexibility we have with Cognizant. They are very quick to pivot. We have had very fluid...

Feb 2025
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Director

Relationship

I absolutely would buy this service from Cognizant again. It is important that we stay in...

Jan 2025
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Director

Relationship, Value

Cognizant's strategic ability rates just under the top of the scale. Sometimes we need to have...

Jan 2025
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Director

Relationship

No one is perfect. I don't know that anyone would consistently exceed my expectations because of the...

Jan 2025
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Director

Relationship

I have had very good experiences with Cognizant. They are professional and reliable, and they bring...

Jan 2025
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Manager

Loyalty, Operations, Services, Value

We use Cognizant as a backup whenever one of our coders is on vacation or when we are just behind...

Jan 2025
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Manager

Operations, Services

Sometimes we will ask Cognizant to hop on and code something, and I will be told that a coder will...

Jan 2025
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Manager

Relationship, Services

The people I work with at Cognizant are very personable and quick to respond. The coders do an...

Jan 2025
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