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TriZetto CareAdvance Enterprise Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have a CIO who believes we should move to another vendor, which we're not thrilled about, but...
My biggest pet peeve from when we implemented TriZetto CareAdvance Enterprise is that Cognizant...
There are additional improvements that we’re still waiting to implement with Cognizant. There are...
I have not seen anything in the market that is a whole lot better than TriZetto CareAdvance Enterprise....
One of the things that I've struggled with is that Cognizant is either focused on utilization...
I've been wanting TriZetto CareAdvance Enterprise to integrate with the phone systems for years. I...
We moved to another solution for most lines of business because TriZetto CareAdvance Enterprise had...
Cognizant redesigned the whole care-plan interface to make it more user-friendly. It seemed like...
TriZetto CareAdvance Enterprise is not awful, but it isn't great either. It is a little struggle. We...
The improvement we've seen in the last few years from Cognizant that has positively impacted our...
Whether we would buy TriZetto CareAdvance Enterprise again really comes down to pricing. We’ve had...
An improvement that has impacted us positively in the last two years is that we just implemented a...
The world is changing fast, and Cognizant needs to keep up quickly. We keep up with the releases and...
The platform has been very successful in meeting our business needs and requirements; however, the...
Overall, our experience has been very good. The system handles everything we need. In the early...
The expected outcome is smooth case building. One struggle is how we seamlessly integrate between...
Every release of Cognizant's product has improvements. However, CareAdvance Enterprise doesn't...
We do not get charged for enhancements. For the last few years, Cognizant has been on a mission to...
I think we have definitely received our money's worth for the system. The system's outcomes tie back...
The system's ease of use depends on some users. Some of the people who have been around for years...
Cognizant is amazing with training. Even with the new enhancements that they are making to the...
Cognizant is working very hard within our integration space. The vendor is in the process of making...
We would love to have an appeals and grievance system. Cognizant doesn't currently offer that, but...
Cognizant provides awesome support. Their product teams are amazing to work with. The vendor will...
Over the last couple of years, Cognizant has been amazing to work with in terms of making...
Cognizant is super engaged with their customer base. They want to do what is right for their...
Commentary Summary
Comment Type Breakout