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TriZetto CareAdvance Enterprise Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

We moved to another solution for most lines of business because TriZetto CareAdvance Enterprise had...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Cognizant redesigned the whole care-plan interface to make it more user-friendly. It seemed like...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

TriZetto CareAdvance Enterprise is not awful, but it isn't great either. It is a little struggle. We...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The improvement we've seen in the last few years from Cognizant that has positively impacted our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Whether we would buy TriZetto CareAdvance Enterprise again really comes down to pricing. We’ve had...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

An improvement that has impacted us positively in the last two years is that we just implemented a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The world is changing fast, and Cognizant needs to keep up quickly. We keep up with the releases and...

Comment Tone Negative
Pillars Loyalty, Product, Value
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Manager

The platform has been very successful in meeting our business needs and requirements; however, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Overall, our experience has been very good. The system handles everything we need. In the early...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The expected outcome is smooth case building. One struggle is how we seamlessly integrate between...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Every release of Cognizant's product has improvements. However, CareAdvance Enterprise doesn't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We do not get charged for enhancements. For the last few years, Cognizant has been on a mission to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

I think we have definitely received our money's worth for the system. The system's outcomes tie back...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

The system's ease of use depends on some users. Some of the people who have been around for years...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant is amazing with training. Even with the new enhancements that they are making to the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Cognizant is working very hard within our integration space. The vendor is in the process of making...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We would love to have an appeals and grievance system. Cognizant doesn't currently offer that, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant provides awesome support. Their product teams are amazing to work with. The vendor will...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Over the last couple of years, Cognizant has been amazing to work with in terms of making...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant is super engaged with their customer base. They want to do what is right for their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The usability of CareAdvance Enterprise is quite good and generally intuitive. The reimagined...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Cognizant has designed CareAdvance Enterprise with strong core functionality and plenty of optional...

Comment Tone Positive
Pillars Loyalty, Product
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Analyst/Coordinator

We have regular meetings with Cognizant's support team to review open tickets and get status updates...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

I have noticed that some things that used to be included at no cost now sometimes come with a fee....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

We have been using CareAdvance Enterprise for a long time, so we have spent time partnering with...

Comment Tone Positive
Pillars Loyalty, Relationship
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Analyst/Coordinator

We are not hosted by Cognizant; we run all our servers on premises and handle our own upgrades when...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

Cognizant has improved their utilization management interface, and that has made a big difference in...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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Analyst/Coordinator

While not every integration we want is in place yet, there has been a lot of rapid development...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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Director

Cognizant can't really help us with training because their system is so configurable. We have to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cognizant delivers upgraded versions of the system, but in order to implement some of those upgraded...

Comment Tone Negative
Pillars Value
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Director

It feels like Cognizant isn't really moving ahead with the times. It takes them a long time to make...

Comment Tone Negative
Pillars Loyalty, Relationship
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Director

Everything in CareAdvance Enterprise feels customized when it comes to integration with other areas...

Comment Tone Negative
Pillars Product
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Director

From a satisfaction perspective, CareAdvance Enterprise has been up and has been stable and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The biggest reason I would not select CareAdvance Enterprise is that Cognizant doesn't really have a...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

Cognizant is slow to the market on AI application delivery. There are things we would like to have...

Comment Tone Negative
Pillars Relationship, Product
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Manager

Cognizant has brought in new product owners, and they have been a breath of fresh air. They are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareAdvance Enterprise meets our basic needs. Cognizant is currently rewriting their assessments,...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Cognizant has redone a lot of CareAdvance Enterprise's UI and functionalities, and those changes...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

Cognizant is heading in the right direction regarding new technology. We just got an AI tool with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We have had no security issues with Cognizant's security platform. Cognizant goes above and beyond...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant is supportive because we do have other platforms we use and integrate with. We are in the...

Comment Tone Positive
Pillars Loyalty, Relationship
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Analyst/Coordinator

Right now, users get timed out in CareAdvance Enterprise, and it would be nice if the vendor could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

What I like about CareAdvance Enterprise is our ability to customize work that is pertinent to our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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