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TriZetto CareAdvance Enterprise Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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Cognizant Payer Solutions 2025: Deep Adopters See Enhanced Partnership, Measurable Outcomes & Platform Modernization Opportunities
Cognizant Payer Solutions 2025:
Deep Adopters See Enhanced Partnership, Measurable Outcomes & Platform Modernization Opportunities
November 2025
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Commentary Summary

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VP/Other Executive

Product

Every release of Cognizant's product has improvements. However, CareAdvance Enterprise doesn't...

Nov 2025
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Analyst/Coordinator

Relationship, Value

We do not get charged for enhancements. For the last few years, Cognizant has been on a mission to...

Oct 2025
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Analyst/Coordinator

Relationship, Value

I think we have definitely received our money's worth for the system. The system's outcomes tie back...

Oct 2025
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Analyst/Coordinator

Operations, Product

The system's ease of use depends on some users. Some of the people who have been around for years...

Oct 2025
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Analyst/Coordinator

Operations

Cognizant is amazing with training. Even with the new enhancements that they are making to the...

Oct 2025
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Analyst/Coordinator

Loyalty

Cognizant is working very hard within our integration space. The vendor is in the process of making...

Oct 2025
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Analyst/Coordinator

Product

We would love to have an appeals and grievance system. Cognizant doesn't currently offer that, but...

Oct 2025
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Analyst/Coordinator

Relationship

Cognizant provides awesome support. Their product teams are amazing to work with. The vendor will...

Oct 2025
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Analyst/Coordinator

Relationship, Product

Over the last couple of years, Cognizant has been amazing to work with in terms of making...

Oct 2025
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Analyst/Coordinator

Relationship

Cognizant is super engaged with their customer base. They want to do what is right for their...

Oct 2025
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Analyst/Coordinator

Product, Value

The usability of CareAdvance Enterprise is quite good and generally intuitive. The reimagined...

Oct 2025
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Analyst/Coordinator

Loyalty, Product

Cognizant has designed CareAdvance Enterprise with strong core functionality and plenty of optional...

Oct 2025
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Analyst/Coordinator

Relationship

We have regular meetings with Cognizant's support team to review open tickets and get status updates...

Oct 2025
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Analyst/Coordinator

Culture, Value

I have noticed that some things that used to be included at no cost now sometimes come with a fee....

Oct 2025
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Analyst/Coordinator

Loyalty, Relationship

We have been using CareAdvance Enterprise for a long time, so we have spent time partnering with...

Oct 2025
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Analyst/Coordinator

Relationship

We are not hosted by Cognizant; we run all our servers on premises and handle our own upgrades when...

Oct 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Cognizant has improved their utilization management interface, and that has made a big difference in...

Oct 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

While not every integration we want is in place yet, there has been a lot of rapid development...

Oct 2025
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Director

Operations

Cognizant can't really help us with training because their system is so configurable. We have to...

Oct 2025
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Director

Value

Cognizant delivers upgraded versions of the system, but in order to implement some of those upgraded...

Oct 2025
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Director

Loyalty, Relationship

It feels like Cognizant isn't really moving ahead with the times. It takes them a long time to make...

Oct 2025
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Director

Product

Everything in CareAdvance Enterprise feels customized when it comes to integration with other areas...

Oct 2025
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Director

Product

From a satisfaction perspective, CareAdvance Enterprise has been up and has been stable and...

Oct 2025
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Director

Loyalty, Product

The biggest reason I would not select CareAdvance Enterprise is that Cognizant doesn't really have a...

Oct 2025
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Manager

Relationship, Product

Cognizant is slow to the market on AI application delivery. There are things we would like to have...

Oct 2025
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Manager

Relationship

Cognizant has brought in new product owners, and they have been a breath of fresh air. They are very...

Oct 2025
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Manager

Loyalty, Relationship, Product

CareAdvance Enterprise meets our basic needs. Cognizant is currently rewriting their assessments,...

Oct 2025
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Manager

Loyalty, Value

Cognizant has redone a lot of CareAdvance Enterprise's UI and functionalities, and those changes...

Oct 2025
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Analyst/Coordinator

Loyalty, Product

Cognizant is heading in the right direction regarding new technology. We just got an AI tool with...

Sep 2025
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Analyst/Coordinator

Relationship, Product

We have had no security issues with Cognizant's security platform. Cognizant goes above and beyond...

Sep 2025
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Analyst/Coordinator

Loyalty, Relationship

Cognizant is supportive because we do have other platforms we use and integrate with. We are in the...

Sep 2025
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Analyst/Coordinator

Product

Right now, users get timed out in CareAdvance Enterprise, and it would be nice if the vendor could...

Sep 2025
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Analyst/Coordinator

Product

What I like about CareAdvance Enterprise is our ability to customize work that is pertinent to our...

Sep 2025
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CIO

Value

CareAdvantage Enterprise has improved our employee satisfaction. We have used robotic process...

Apr 2025
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CIO

Product

Cognizant has really integrated QNXT and CareAdvance Enterprise tightly. As the claims come in, they...

Apr 2025
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CIO

Operations

Cognizant has some experts, but they could be more prescriptive in helping us. We painted ourselves...

Apr 2025
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CIO

Relationship, Operations, Product

Cognizant is getting better at their own internal integration. Everything Cognizant has delivered as...

Apr 2025
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CIO

Relationship

Cognizant has a long way to go with the testing and just the optimization tools in general. A lot of...

Apr 2025
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CIO

Relationship

I don't know how Cognizant has converted me to a happy customer, but they have. When I first started...

Apr 2025
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CIO

Relationship

Cognizant is keeping their promises now, but before, they were not. I wouldn't buy the system again....

Apr 2025
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Analyst/Coordinator

Loyalty

Our staff members are starting to use CareAdvance Connect. That is the mobile platform for...

Apr 2025
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Analyst/Coordinator

Relationship, Product

CareAdvance Enterprise doesn't interface with many other systems. It interfaces with QNXT UM, and...

Apr 2025
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Analyst/Coordinator

Operations

Cognizant could work on the functionality within CareAdvance Enterprise and on users' abilities to...

Apr 2025
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CIO

Value

The main CareAdvance Enterprise product is one price. However, there is content we get from another...

Apr 2025
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CIO

Operations

With CareAdvance Enterprise, we are training clinical staff, and it is hard for clinical staff to...

Apr 2025
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CIO

Relationship, Operations

When we bought and implemented CareAdvance Enterprise, Cognizant represented it well. Since we have...

Apr 2025
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CIO

Product, Value

We are very satisfied with CareAdvance Enterprise. It has reduced some of our pain points. Using...

Apr 2025
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(0)
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Director

Loyalty, Relationship, Product

Cognizant hasn’t focused on their system usability in a long time. The vendor is focused on either...

Jan 2025
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Director

Product

CareAdvance Enterprise is very configurable. We can create forms to capture data. But we have so...

Jan 2025
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Director

Value

Systems are so expensive to implement, so once we do a big implementation like CareAdvance...

Jan 2025
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Director

Loyalty, Product

Recently, for the first time in our whole use of CareAdvance Enterprise, Cognizant actually...

Jan 2025
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Director

Loyalty, Product, Value

There is a lot going on with healthcare in general. A lot of companies are struggling and are...

Jan 2025
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Manager

Loyalty, Product

If I were starting from scratch, I would look for a vendor that offers more than Cognizant. I would...

Jan 2025
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Manager

Loyalty, Relationship

Cognizant is really pushing new technology, and they are very transparent about their road map. They...

Jan 2025
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Manager

Loyalty

We are going to move to a new utilization management UI with Cognizant, and hopefully, it will be...

Jan 2025
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(0)
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Manager

Loyalty

Cognizant is implementing some items for interoperability, but we are actually using another vendor...

Jan 2025
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(0)
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Director

Relationship, Operations, Product

We wanted to build something on top of CareAdvance Enterprise to help our care managers be more...

Jan 2025
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