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TriZetto CareAdvance Enterprise Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
KLAS Senior Vice President of Insights - Mac Boyter
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

We moved to another solution for most lines of business because TriZetto CareAdvance Enterprise had...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Cognizant redesigned the whole care-plan interface to make it more user-friendly. It seemed like...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

TriZetto CareAdvance Enterprise is not awful, but it isn't great either. It is a little struggle. We...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

The improvement we've seen in the last few years from Cognizant that has positively impacted our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Whether we would buy TriZetto CareAdvance Enterprise again really comes down to pricing. We’ve had...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

An improvement that has impacted us positively in the last two years is that we just implemented a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The world is changing fast, and Cognizant needs to keep up quickly. We keep up with the releases and...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

 or  to see details.

Manager

The platform has been very successful in meeting our business needs and requirements; however, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Overall, our experience has been very good. The system handles everything we need. In the early...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The expected outcome is smooth case building. One struggle is how we seamlessly integrate between...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Every release of Cognizant's product has improvements. However, CareAdvance Enterprise doesn't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We do not get charged for enhancements. For the last few years, Cognizant has been on a mission to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I think we have definitely received our money's worth for the system. The system's outcomes tie back...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

The system's ease of use depends on some users. Some of the people who have been around for years...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant is amazing with training. Even with the new enhancements that they are making to the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Cognizant is working very hard within our integration space. The vendor is in the process of making...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We would love to have an appeals and grievance system. Cognizant doesn't currently offer that, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Cognizant provides awesome support. Their product teams are amazing to work with. The vendor will...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Over the last couple of years, Cognizant has been amazing to work with in terms of making...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Cognizant is super engaged with their customer base. They want to do what is right for their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The usability of CareAdvance Enterprise is quite good and generally intuitive. The reimagined...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Cognizant has designed CareAdvance Enterprise with strong core functionality and plenty of optional...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We have regular meetings with Cognizant's support team to review open tickets and get status updates...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have noticed that some things that used to be included at no cost now sometimes come with a fee....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

We have been using CareAdvance Enterprise for a long time, so we have spent time partnering with...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

We are not hosted by Cognizant; we run all our servers on premises and handle our own upgrades when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Cognizant has improved their utilization management interface, and that has made a big difference in...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

While not every integration we want is in place yet, there has been a lot of rapid development...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Cognizant can't really help us with training because their system is so configurable. We have to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cognizant delivers upgraded versions of the system, but in order to implement some of those upgraded...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

It feels like Cognizant isn't really moving ahead with the times. It takes them a long time to make...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Everything in CareAdvance Enterprise feels customized when it comes to integration with other areas...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

From a satisfaction perspective, CareAdvance Enterprise has been up and has been stable and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The biggest reason I would not select CareAdvance Enterprise is that Cognizant doesn't really have a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Cognizant is slow to the market on AI application delivery. There are things we would like to have...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Cognizant has brought in new product owners, and they have been a breath of fresh air. They are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareAdvance Enterprise meets our basic needs. Cognizant is currently rewriting their assessments,...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Cognizant has redone a lot of CareAdvance Enterprise's UI and functionalities, and those changes...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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