TriZetto CareAdvance Enterprise Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Loyalty, Product, Value
The world is changing fast, and Cognizant needs to keep up quickly. We keep up with the releases and...
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Product
The platform has been very successful in meeting our business needs and requirements; however, the...
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Relationship, Product
Overall, our experience has been very good. The system handles everything we need. In the early...
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Product
The expected outcome is smooth case building. One struggle is how we seamlessly integrate between...
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Product
Every release of Cognizant's product has improvements. However, CareAdvance Enterprise doesn't...
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Relationship, Value
We do not get charged for enhancements. For the last few years, Cognizant has been on a mission to...
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Relationship, Value
I think we have definitely received our money's worth for the system. The system's outcomes tie back...
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Operations, Product
The system's ease of use depends on some users. Some of the people who have been around for years...
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Operations
Cognizant is amazing with training. Even with the new enhancements that they are making to the...
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Loyalty
Cognizant is working very hard within our integration space. The vendor is in the process of making...
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Product
We would love to have an appeals and grievance system. Cognizant doesn't currently offer that, but...
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Relationship
Cognizant provides awesome support. Their product teams are amazing to work with. The vendor will...
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Relationship, Product
Over the last couple of years, Cognizant has been amazing to work with in terms of making...
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Relationship
Cognizant is super engaged with their customer base. They want to do what is right for their...
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Product, Value
The usability of CareAdvance Enterprise is quite good and generally intuitive. The reimagined...
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Loyalty, Product
Cognizant has designed CareAdvance Enterprise with strong core functionality and plenty of optional...
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Relationship
We have regular meetings with Cognizant's support team to review open tickets and get status updates...
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Culture, Value
I have noticed that some things that used to be included at no cost now sometimes come with a fee....
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Loyalty, Relationship
We have been using CareAdvance Enterprise for a long time, so we have spent time partnering with...
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Relationship
We are not hosted by Cognizant; we run all our servers on premises and handle our own upgrades when...
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Loyalty, Relationship, Product
Cognizant has improved their utilization management interface, and that has made a big difference in...
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Loyalty, Relationship, Product
While not every integration we want is in place yet, there has been a lot of rapid development...
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Operations
Cognizant can't really help us with training because their system is so configurable. We have to...
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Value
Cognizant delivers upgraded versions of the system, but in order to implement some of those upgraded...
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Loyalty, Relationship
It feels like Cognizant isn't really moving ahead with the times. It takes them a long time to make...
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Product
Everything in CareAdvance Enterprise feels customized when it comes to integration with other areas...
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Product
From a satisfaction perspective, CareAdvance Enterprise has been up and has been stable and...
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Loyalty, Product
The biggest reason I would not select CareAdvance Enterprise is that Cognizant doesn't really have a...
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Relationship, Product
Cognizant is slow to the market on AI application delivery. There are things we would like to have...
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Relationship
Cognizant has brought in new product owners, and they have been a breath of fresh air. They are very...
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Loyalty, Relationship, Product
CareAdvance Enterprise meets our basic needs. Cognizant is currently rewriting their assessments,...
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Loyalty, Value
Cognizant has redone a lot of CareAdvance Enterprise's UI and functionalities, and those changes...
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Loyalty, Product
Cognizant is heading in the right direction regarding new technology. We just got an AI tool with...
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Relationship, Product
We have had no security issues with Cognizant's security platform. Cognizant goes above and beyond...
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Loyalty, Relationship
Cognizant is supportive because we do have other platforms we use and integrate with. We are in the...
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Product
Right now, users get timed out in CareAdvance Enterprise, and it would be nice if the vendor could...
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Product
What I like about CareAdvance Enterprise is our ability to customize work that is pertinent to our...
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Value
CareAdvantage Enterprise has improved our employee satisfaction. We have used robotic process...
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Product
Cognizant has really integrated QNXT and CareAdvance Enterprise tightly. As the claims come in, they...
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Operations
Cognizant has some experts, but they could be more prescriptive in helping us. We painted ourselves...
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Relationship, Operations, Product
Cognizant is getting better at their own internal integration. Everything Cognizant has delivered as...
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Relationship
Cognizant has a long way to go with the testing and just the optimization tools in general. A lot of...
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Relationship
I don't know how Cognizant has converted me to a happy customer, but they have. When I first started...
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Relationship
Cognizant is keeping their promises now, but before, they were not. I wouldn't buy the system again....
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Loyalty
Our staff members are starting to use CareAdvance Connect. That is the mobile platform for...
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Relationship, Product
CareAdvance Enterprise doesn't interface with many other systems. It interfaces with QNXT UM, and...
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Operations
Cognizant could work on the functionality within CareAdvance Enterprise and on users' abilities to...
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Value
The main CareAdvance Enterprise product is one price. However, there is content we get from another...
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Operations
With CareAdvance Enterprise, we are training clinical staff, and it is hard for clinical staff to...
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Relationship, Operations
When we bought and implemented CareAdvance Enterprise, Cognizant represented it well. Since we have...
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Product, Value
We are very satisfied with CareAdvance Enterprise. It has reduced some of our pain points. Using...
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Commentary Summary
Comment Type Breakout