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Collette Health Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Manager

The Collette Health platform is very user friendly. Their customer service is top notch.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I don't know whether Collette Health is part of our long-term plans because we’ve been interviewing...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Collette Health’s support people respond pretty quickly when we have an issue with the materials or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Collette Health keeps the patients safe, so it’s helpful for them, and it’s pretty simple to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Collette Health’s training is okay, but it could be more specific to our needs rather than just...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We had a bumpy start in connecting our IT people with Collete Health’s IT people and what the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

With Collette Health, we've decreased our falls, and we've decreased our actual in-person sitter use...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We are very much updated regularly by the vendor. We meet with them regularly, and they're very easy...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The system helps a lot with our staffing needs and with alerting staff and preventing risk. Whenever...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The product is great. We sometimes see a bit of a communication barrier with some of the staff...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Collette Health is very useful for safety, but we can't utilize it with patients with suicidal...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The training was really good. I was satisfied with it. Now, we're doing our own training. Also,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I do have meetings with Collette Health. They get canceled frequently, but I know that my superior...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I don't know how the vendor can fix the durability of the product. When the system gets placed in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Collette Health is a great platform for virtual sitting. Their support and training are excellent,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I am extremely happy with Collette Health. I've actually talked to a colleague at another...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

We have never identified an issue or concern that we did not get an immediate response to, and I'm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We sometimes have connectivity issues, and I'm not sure that there's a clear and distinct path for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Collette Health sent on-site trainers. They met with us first to identify our training needs so they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

There's been some financial benefit with the decreased use of sitters with Collette Health, and we...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

One thing I would like to see is integration between Collette Health and our EHR. It’s separate from...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

From using Collette Health, we’ve seen a reduction in falls, and we’re saving money because of the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I was satisfied when Collette Health initially gave training a few years ago, but they haven’t been...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Collette Health has a pretty decent support network, and they talk to us about upgrades all the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Collette Health does a very good job of introducing new features, and they make frequent updates to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Collette Health is very transparent with their prices. Their invoices are easy to understand, and...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Collette Health has had some changes within their team, and we have regular calls with them. I would...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Collette Health did a good job with their training. We have regular meetings with the vendor that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our experience with Collette Health started out as a scribing project and then expanded into nursing...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We recently had a good meeting with Collette Health. Collette Health usually acts as a middleman,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Collette Health’s help desk staff members are always responsive, timely, and transparent.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Using Collette Health, we have definitely relieved our frontline staff of some pressure and have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

A lot of times, the highest need for sitting is for behavioral health and suicide risk patients, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I would recommend Collette Health's solution to organizations that can afford it. It is a great...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Collette Health is really helpful. Everyone is super friendly and supportive. I have never had any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would tell other organizations to make sure that their infrastructure is really set up before they...

Comment Tone Neutral
Pillars Operations, Product
Evaluation Unrated

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Manager

We have been able to bring in many more patients than we would have otherwise been able to admit...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

We have worked with other vendors for virtual sitting in the past, but Collette Health has been the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CNO

For some time, I haven't had an interaction with people at Collette Health who are empowered to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CNO

In the beginning, there was a lot of on-site training, and that is always very helpful. I think if...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CNO

If Collette Health has a vision, I'm not aware of it. I don't know of anything new and exciting...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CNO

The biggest barrier for acceptance of Collette Health was, especially in a certain unit, the ability...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CNO

For the most part, Collette Health keeps all promises. I'm sure there have been some delays or some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNO

Collette Health allows us more opportunity to monitor patients. It is more fiscally responsible...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

On the financial side, we are seeing full-time care savings as a result of the solution each week....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We have no problems at all with Collette Health. Everything works pretty smoothly. If we did have...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I know Collette Health has talked about virtual nursing, the RN side, and I believe that is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Collette Health has done very well with being proactive. Anytime we talk with Collette Health or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

During our regular meeting, Collette Health provides information on how things are looking from a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Collette Health does enhancements and upgrades that have definitely made things easier for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have monthly meetings with Collette Health where we take suggestions to them for enhancements and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Collette Health is easy to contact. For example, if our observers are having issues with any carts,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

From a financial standpoint, Collette Health sends us reports, and we see how many hours we spend...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We didn't have any issues with Collette Health's training. Collette Health was very supportive, and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have routine meetings with Collette Health, and they will routinely tell us what is coming up....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I think things are going well with Collette Health. Originally, we were apprehensive because we...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CNO

With Collette Health's solution, I wouldn’t say that we have been able to improve our fall-free...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CNO

If someone were looking at Collette Health's solution, I would tell them that they have to make sure...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CNO

One of the biggest reasons we went with Collette Health's solution was that when I looked at other...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CNO

It has been pretty easy to communicate with the patient on the other end by using Collette Health's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNO

We haven’t seen any negative outcomes from using Collette Health's solution. When it was rolled out,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

In the past, we had to let Collette Health know about some things that didn't work well, and the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNO

The rollout for Collette Health's solution went really smoothly. We regularly touch base with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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