Collette Health Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
On the financial side, we are seeing full-time care savings as a result of the solution each week....
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Relationship, Product
We have no problems at all with Collette Health. Everything works pretty smoothly. If we did have...
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Relationship, Product
I know Collette Health has talked about virtual nursing, the RN side, and I believe that is...
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Relationship
Collette Health has done very well with being proactive. Anytime we talk with Collette Health or...
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Relationship, Operations
During our regular meeting, Collette Health provides information on how things are looking from a...
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Relationship, Product
Collette Health does enhancements and upgrades that have definitely made things easier for...
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Relationship
We have monthly meetings with Collette Health where we take suggestions to them for enhancements and...
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Relationship
Collette Health is easy to contact. For example, if our observers are having issues with any carts,...
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Product, Value
From a financial standpoint, Collette Health sends us reports, and we see how many hours we spend...
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Relationship, Operations
We didn't have any issues with Collette Health's training. Collette Health was very supportive, and...
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Relationship
We have routine meetings with Collette Health, and they will routinely tell us what is coming up....
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Product, Value
I think things are going well with Collette Health. Originally, we were apprehensive because we...
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Product, Value
With Collette Health's solution, I wouldn’t say that we have been able to improve our fall-free...
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Operations, Product
If someone were looking at Collette Health's solution, I would tell them that they have to make sure...
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Loyalty, Value
One of the biggest reasons we went with Collette Health's solution was that when I looked at other...
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Relationship
It has been pretty easy to communicate with the patient on the other end by using Collette Health's...
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Product
We haven’t seen any negative outcomes from using Collette Health's solution. When it was rolled out,...
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Relationship
In the past, we had to let Collette Health know about some things that didn't work well, and the...
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Relationship, Operations
The rollout for Collette Health's solution went really smoothly. We regularly touch base with...
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Product, Value
We have a fixed VM, and we have now added Collette Health's system. The Collette Health system can...
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Value
Collette Health has allowed us to provide high-level care to our patients while using just one...
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Operations
We have regular meetings and updates with Collette Health. However, I would like to see more...
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Relationship
I hate to dig on Collette Health because they are really trying to deliver new technology, but we...
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Loyalty
If I didn't have other things in place, I would buy Collette Health again. It just doesn't fit...
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Product
One amazing feature of Collette Health that I haven't seen in any other solution is the virtual fish...
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Value
Operationally, there have been some significant savings with Collette Health. There is a bit of a...
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Product
Collette Health is just not big on integration. They want us to use their platform for everything....
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Product
I would like to see Collette Health provide a better-quality cart overall. The quality isn't bad,...
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Relationship
Collette Health’s support people are pretty good. They are baffled just like anyone else at times,...
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Loyalty
It is much easier for a virtual sitter to watch multiple people remotely versus having a one-to-one...
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Product
This solution provides a useful extra set of eyes for the nursing staff. However, the number of...
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Relationship, Product, Value
Collette Health's system helps reduce our in-person sitters, and it improves patient safety and...
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Relationship
Collette Health is a really good company. They definitely have all of the things that any customer...
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Relationship
The executive involvement is good. If I ask our representatives a question, they give me learning...
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Product, Value
I have seen some pretty good data about how the product is helping reduce our patient falls and...
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Relationship
Occasionally, Collette Health's system will go down, but the vendor is quick to fix it. They are...
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Product
Collette Health's system is pretty simple. I don't think it is very difficult to learn or...
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Relationship
We have had meetings to touch base with Collette Health where they check in and give us time to ask...
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Culture, Value
Collette Health is like a subscription service. Everything is included. That has been really nice....
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Loyalty, Relationship
We haven't been with Collette Health for much time, and they are already talking with us about new...
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Operations
Collette Health was really helpful in the go-live process, and they gave us a lot of check-ins...
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Value
There have been near misses that could have been falls if it weren't for Collette Health's system...
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Operations
Collette Health has been great with training. We have had questions on much of the product,...
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Operations
Collette Health’s training is very easily available, and my sitters can adapt to the system pretty...
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Relationship
I would tell someone thinking about going with Collette Health about the adaptability of the system...
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Product, Value
We have used Collette Health to decrease one-on-one sitters so that we can have them virtual and all...
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Relationship
Collette Health has always been responsive. Their people respond immediately. They reach out and fix...
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Value
Collette Health provides great information when they are doing an upgrade. Their upgrades are put...
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Product, Value
I absolutely love the product. It works well for us, and it has been a great solution. We have...
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Relationship, Product
This solution has definitely been meeting our needs. It is incredibly user-friendly on both ends,...
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Product, Value
Since we have been using Collette Health's system, we have seen an increase in the availability of...
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Operations
I would like to receive more detailed training from the vendor. I would also like to see more...
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Relationship
We meet with Collette Health's support people on a regular basis to get updates on new things. If we...
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Product, Value
In terms of clinical outcomes, I know that Collette Health has helped our nursing staff members...
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Relationship, Product
The only thing that affects the solution is the person on the other end of the system monitoring the...
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Product
Sometimes, having to report to the virtual sitter each shift can be inconvenient, but it is...
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Relationship
Collette Health is always willing to meet with us. They have always made a commitment that if there...
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Value
With Collette Health, we have been able to reduce our overall cost for sitters. We have cut the...
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Relationship
We haven’t had any problems with Collette Health being proactive. I really feel like if something...
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Product
Collette Health’s user interface makes them stand out. There is good visualization, and there are...
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Product
We would like to be able to integrate Collette Health's system more with our EHR. There is a little...
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Relationship, Product, Value
Collette Health is very good at what they do in terms of telesitting. They need to understand that...
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Product
The vendor is constantly delivering new technology. That technology seems to fit their needs. The...
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Relationship
Collette Health has 24/7 support. The vendor's people are always there for us if we need them....
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Product, Value
Our nurse helpers use the system to watch patients for falls, pulling at tubes, and things like...
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Product
Collette Health is still trying to make the system's patient tracking feature work perfectly. That...
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Relationship
Collette Health’s support team is fantastic. The team members can be very proactive with the...
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Product
I don't know whether Collette Health's system can do single sign-on, but that would be interesting...
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Value
The outcome we have seen by using remote patient observation is cost savings because we can do...
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Relationship
Collette Health has had new leaders, new people on board, and a name change. I haven't needed to...
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Product, Value
By using the system, we have definitely seen a decrease in our patient falls. A financial result of...
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Operations
Collette Health doesn't give us a ton of time for education after upgrades. The system also has...
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Product
Collette Health's remote patient observation system doesn't integrate with our charting system, so...
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Product
We use the system's AI features, but we don't use 100% of them because there is one part that is...
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Relationship
Collette Health's team members are amazing. I could call them right now and get them on the phone...
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Product, Value
With Collette Health, we have seen a decrease in falls from using the medical sitters. A couple of...
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Relationship
Collette Health provides a good service, and I don’t have any problems with them. They also have...
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Relationship, Product
There are times when Collette Health sees something that occurs, but they might not start an...
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Value
Remote Patient Observation is a cost-effective way to observe patients instead of having a...
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Loyalty
We are considering leaving Collette Health because other solutions have ambient charting. We are...
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Product
Collette Health is constantly upgrading their platform and rolling out new technology. I would say...
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Operations
Collette Health provides training anytime we need it. Their customer service and training are...
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Relationship
Collette Health's executive involvement goes very well. The vendor seems to be having some turnover...
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Product
We have had some hardware issues with Remote Patient Observation. The issues are with the hardware...
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Operations
With Collette Health, we can get training at the drop of a hat. The vendor trained every single one...
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Product, Value
By using Remote Patient Observation, we have seen a decrease in falls and an increase in the number...
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Relationship
We meet with Collette Health quite regularly, and they tell us about all the things that are coming....
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Relationship, Value
Collette Health is always upgrading the solution, and the upgrades have been pretty seamless. When...
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Product
If Collette Health were to streamline their communication process with our IS folks, that would be...
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Product, Value
With the system, we have seen that we can stretch our staff a little further. Sometimes, if people...
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Operations
If Collette Health were to initiate training by telling us what they have and asking how they could...
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Relationship
Collette Health’s collaboration is excellent. It can’t be beat. We appreciate their responsiveness,...
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Product, Value
Right off the bat, we have seen decreased falls. With certain patients, we may not have historically...
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Relationship, Value
Collette Health is extremely engaged in solutions. They actually push organizations to choose their...
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Culture, Value
Collette Health is a vendor I feel really comfortable speaking positively about. Collette Health is...
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Relationship
Collette Health’s support is great. Collette Health is always available when we are onboarding new...
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Loyalty, Product
Remote Patient Monitoring is a very intuitive, easy system. I set a patient up one time just by...
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Relationship
Collette Health is very good at a concierge service. They are always available to be on-site if...
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Product, Value
Using the tool has reduced falls and has allowed for a quicker response time for nursing staff. It...
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Product
With the solution, there are shifts where users need to be a bit more attentive, especially when we...
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Product
The way the Remote Patient Observation program is written doesn't make it easy for some of my aides...
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Product
I have patients who fail because the policy that we have written says that after a certain amount of...
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Product, Value
With Remote Patient Observation, we are actually doing observations to prevent falls and improve...
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Relationship
I'm not sure what Collette Health charges us for, but whenever I need them and reach out to their...
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Product, Value
There are some things that I'm not able to achieve with Remote Patient Observation just because it...
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Value
We use Remote Patient Observation a lot because if I have more than 15 patients, I put 3 sitters on...
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Operations
Collette Health updates Remote Patient Observation as frequently as they can. What is very hard for...
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Relationship, Operations
When we just got the Remote Patient Observation program, we had regularly scheduled meetings with...
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Product
We have had some glitches with our Wi-Fi system using Remote Patient Observation. We had downtime...
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Product, Value
With Remote Patient Observation, we have seen fewer falls. We have seen a lot of fall prevention...
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Product
I think users can scan the system's ID number for patient accuracy of data. I would like the...
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Loyalty, Product
The virtual sitter is both a camera and a person. We aren't using too many additional enhancements...
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Value
The outcomes we hoped to achieve with the solution were fewer falls and more time and money saved...
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Product
The vendor claims that Remote Patient Observation has AI, but those features are really just like...
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Product
Remote Patient Observation has interoperability functionality merged into our EMR. It is nice to...
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Relationship, Value
Collette Health has sent me a few updates. They communicate pretty well about upcoming features and...
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Product, Value
Remote Patient Observation has had a moderately positive impact on our organization. There are still...
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Relationship
Beyond a few hiccups, Collette Health's people have been very supportive. However, some of the...
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Product
We use virtual sitting for patient safety. It helps us with fall prevention and all-around patient...
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Product
So far, Remote Patient Observation is the best virtual sitting system we have seen. We have looked...
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Relationship
We have regular meetings with Collette Health. That is great for support, but we have still had...
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Value
We wanted Remote Patient Observation to help us with falls. We had a fairly high fall rate in our...
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Relationship
If Collette Health does an integration, they let us know. There have not been a whole lot. The...
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Operations
Collette Health is good with training. If we need it, we can get it. Most people can catch on to...
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Relationship, Product
We are going through some organizational changes, but there has not been any mention of anything...
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Product
We have had some issues with Remote Patient Observation because our machines have had connectivity...
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Product, Value
Remote Patient Observation has definitely helped in all areas. It has helped us financially because...
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Product
Collette Health does not integrate with any of our organizational stuff. They didn't have any...
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Product
Every now and then, Remote Patient Observation will have some disconnections, or the monitors on...
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Relationship
Collette Health has the right ideas, but we never really get to see them. These ideas are always on...
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Relationship
Support is 24/7, so Collette Health responds to us, but the issue is just trying to get them to fix...
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Product
Collette Health needs to be taking the effort away from the staff to move the mobile station. Moving...
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Culture, Value
Some charges were unfair, but I understand from the vendor's perspective too. Some of the unfair...
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Loyalty, Value
We are moving to another vendor who is able to provide us with an overall package for much better...
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Product, Value
For sitting, Remote Patient Observation has been highly impactful. We can keep our sitter and our...
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Value
We have decreased our falls from over three patient falls per 1,000 days to less than one per...
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Relationship
The vendor is very helpful. They are always trying to ensure that the product is actually benefiting...
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Value
Due to the product, we are financially saving on resources in terms of not having each patient need...
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Product, Value
We are still having some challenges with the graininess of the video sometimes. Due to the product,...
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Relationship
The strength of the vendor is that the people are great. The customer service is great. The people...
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Operations
The vendor was very helpful with training.
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Value
We have seen a tremendous ROI with Remote Patient Observation. We have had a significant decrease in...
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Loyalty, Product
There is more room to grow with the AI. The camera should be following the patient. We should not be...
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Relationship
Collette Health is very responsive and supportive whenever we reach out regarding their electronic...
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Operations
The rollout wasn't what I wanted it to be. I was expecting a better one. Collette Health’s presence...
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Loyalty, Product
Remote Patient Observation is an independent platform. It is not integrated with our EHR. The fact...
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Value
Overall, Collette Health and Remote Patient Observation has done very well here. Right out of the...
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