Commure Ambient AI Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
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User Commentary
Loyalty
We looked at everybody and took our time. We made sure whoever we went with had FHIR APIs into our...
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Product
Commure Ambient AI is 100% integrated with our EHR. The vendor also has a middleware application...
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Operations
We're kind of turning Commure Ambient AI on as it goes. It's a domino. We are using it for...
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Product
We run independent metrics charts, and we see that physicians spend less time documenting across the...
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Relationship, Product
Commure’s vision and road map are outstanding. They're delivering. When they say they're going to...
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Culture
I rate Commure’s partnership high because we were able to talk with their owners and their engineers...
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Product
Behind the scenes, Commure's tools that help us manage the system are 10 times better than anything...
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Product, Value
Initially, our doctors told us we'd be stupid not to go with Commure. The feedback has been really...
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Loyalty, Product
Our doctors are adopting the system, but there are certain cases that don't require ambient AI....
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Relationship
Commure does a really good job with support. Sometimes things get stuck. There are two parts of the...
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Relationship
Commure's partnership is great. We have regular product meetings with the team, and we work with...
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Product
Right now, we use Commure Pro for our inpatient side. Commure Ambient AI does not have what I would...
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Relationship
Commure's at-the-elbow support team and forward-deployed engineering team are highly engaged and...
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Loyalty
We're in the process of developing order queuing with Commure Ambient AI. Our new EHR has that...
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Culture, Value
We've had some discussions about how Commure was counting active users that they were charging us...
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Loyalty
Right now, we're just watching how nurses document, what they document, and how that's looking....
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Operations
Commure does a good job of providing step-by-step training. It shows us exactly how to start using...
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Product
Commure Ambient AI records a conversation, an AI note is generated, and it syncs back into the EHR...
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Relationship
Commure has a good road map. They're always looking at what's next. I'm sure they look at their...
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Product
Commure is pushing further with some features, such as decision support and coding. Some of those...
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Relationship
Commure is always willing to work with me no matter where we go. I plant the vision, and they go...
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Operations
Commure's training is not only virtual. It's video content that gets sent to providers ahead of...
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Loyalty, Product
Commure Ambient AI can integrate with just about every complicated EHR that we have, and that's a...
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Loyalty, Relationship
I have been through the gamut. I know and have evaluated all of the ambient listening vendors. I...
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Loyalty, Product
There are some things that the solution could do in the future that the vendor is looking at. I...
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Value
Commure shines when it comes to accuracy, customer service, price, and overall usability of the...
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Relationship
We've had a bit of a change with our support person, so that's the only reason I'm not giving a...
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Relationship, Operations
The vendor's support is excellent. During the implementation, we had the technical team and our...
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Operations
One of the things that Commure does that's fantastic is that they have teams of folks available for...
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Product, Value
In the words of some of my physicians, Commure Ambient AI is an absolute game changer and has...
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Loyalty, Product
Commure Ambient AI typically can integrate with web-based solutions. We have a solution that is not...
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Product
We use Commure Ambient AI's generative AI tool within the product to answer medical decision-making...
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Relationship, Product
Commure is slower at bringing new solutions, despite having all the technology, than other partners...
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Relationship
I think that we have a unique corporate relationship with the vendor. We're helping them develop...
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Operations
A couple of months ago, I would have given Commure's training a poorer score. But Commure just...
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Relationship
The support is excellent. I have frequent meetings with our account manager. I know the key people...
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Product
We are still trying to improve some of the reporting in little ways. That's why I wouldn't give the...
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Operations, Product
We have a pretty high adoption rate. The use rate of our clinical staff is pretty good. People have...
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Product
I recommend Commure Ambient AI all the time. Our providers would have to be world-class linguists to...
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Relationship, Operations
We did a large-scale launch with Commure, and they had a team of people for that. When we do our...
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Product
From a development and innovation standpoint, we aren't content with where the system is now. There...
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Product
Commure Ambient AI is fully integrated. We can use it to schedule appointments and check Medicare...
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Product, Value
Commure Ambient AI has helped free up our clinicians from burnout, and that is a significant...
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Product, Value
What we really wanted to do with Commure Ambient AI was reduce the administrative burden on the...
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Loyalty, Relationship
When we were doing the analysis, there was a high number of vendors in this space, and our...
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Product
Commure does a lot of different things. The way we are partnered with them is to help us with our...
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Relationship
Commure keeps all promises in due time. Commure is in Silicon Valley, and almost by force, they have...
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Relationship
Commure is a responsive vendor. They will come on-site wherever we go live. Commure’s...
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Operations
It took a few months to see outcomes from Commure Ambient AI. The first month was basically a...
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Relationship
We just went live with the solution for a specialty group, and the vendor basically replicated what...
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Operations
The advice I would give a customer looking to implement Commure Ambient AI is to educate the end...
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Relationship
Commure has a solid procedure or framework in place where they have an account executive that we...
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Relationship
Commure has been an excellent partner in engagement. Their strength is their forward deployment...
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Loyalty, Product, Value
The specific outcome we are expecting is the ability to reduce cognitive burden on the providers...
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Loyalty, Relationship
We selected Commure because all the features and services they provide are very well done. What sets...
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Loyalty, Product
We have challenged Commure to achieve our expectation of providing an outcome that is even more...
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Product
The solution's strength is the ability to accurately and completely understand multilingual...
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Operations
The advice I would give customers implementing this solution would be to identify the champions that...
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Loyalty, Relationship
Commure gets to their promises in the end. I think it is endemic in the software industry to make...
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Operations
When we signed, Commure didn't have robust training manuals or screenshot reference materials built....
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Relationship, Product
I know that Commure Ambient AI is constantly improving and where the spots are for ongoing...
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Product
I have recommended Commure. I am bullish on that. Commure Ambient AI’s ease of use is pretty good....
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Loyalty
We are going to be switching to Commure’s EHR products. We just aren't there yet. That is why I...
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Relationship
There is a differentiation between Commure’s general-support ticket structure and solutions and our...
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Relationship
White-glove support is where Commure excels. We communicate extremely freely with the higher-ups in...
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Loyalty
We selected Commure because we understood the shift in the computing world that came with advanced...
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Culture
Commure has been fair with their invoicing. And Commure has many boots on the ground for implementations....
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Commentary Summary
Comment Type Breakout