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Commure Ambient AI Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CMO

Commure Ambient AI has been good for assessments; however, the clinic providers are finding that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

There was an instance where the note formatting was unable to be resolved, as the tool is not very...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMO

The Commure team is professional and easy to work with. We have a partnership that does not need...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

Although I have been very happy with Commure, I feel that there will be a lot of competition in this...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMO

The tool has been very useful in helping reduce cognitive load in emergency medicine. Ambient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

We looked at everybody and took our time. We made sure whoever we went with had FHIR APIs into our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Commure Ambient AI is 100% integrated with our EHR. The vendor also has a middleware application...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

We're kind of turning Commure Ambient AI on as it goes. It's a domino. We are using it for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

We run independent metrics charts, and we see that physicians spend less time documenting across the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Commure’s vision and road map are outstanding. They're delivering. When they say they're going to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

I rate Commure’s partnership high because we were able to talk with their owners and their engineers...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CIO

Behind the scenes, Commure's tools that help us manage the system are 10 times better than anything...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Initially, our doctors told us we'd be stupid not to go with Commure. The feedback has been really...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Our doctors are adopting the system, but there are certain cases that don't require ambient AI....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Commure does a really good job with support. Sometimes things get stuck. There are two parts of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Commure's partnership is great. We have regular product meetings with the team, and we work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Right now, we use Commure Pro for our inpatient side. Commure Ambient AI does not have what I would...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Commure's at-the-elbow support team and forward-deployed engineering team are highly engaged and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We're in the process of developing order queuing with Commure Ambient AI. Our new EHR has that...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We've had some discussions about how Commure was counting active users that they were charging us...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Right now, we're just watching how nurses document, what they document, and how that's looking....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Commure does a good job of providing step-by-step training. It shows us exactly how to start using...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Commure Ambient AI records a conversation, an AI note is generated, and it syncs back into the EHR...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Commure has a good road map. They're always looking at what's next. I'm sure they look at their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Commure is pushing further with some features, such as decision support and coding. Some of those...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

Commure is always willing to work with me no matter where we go. I plant the vision, and they go...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Commure's training is not only virtual. It's video content that gets sent to providers ahead of...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

Commure Ambient AI can integrate with just about every complicated EHR that we have, and that's a...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

I have been through the gamut. I know and have evaluated all of the ambient listening vendors. I...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

There are some things that the solution could do in the future that the vendor is looking at. I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Commure shines when it comes to accuracy, customer service, price, and overall usability of the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We've had a bit of a change with our support person, so that's the only reason I'm not giving a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The vendor's support is excellent. During the implementation, we had the technical team and our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

One of the things that Commure does that's fantastic is that they have teams of folks available for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

In the words of some of my physicians, Commure Ambient AI is an absolute game changer and has...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Commure Ambient AI typically can integrate with web-based solutions. We have a solution that is not...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

We use Commure Ambient AI's generative AI tool within the product to answer medical decision-making...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Commure is slower at bringing new solutions, despite having all the technology, than other partners...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

I think that we have a unique corporate relationship with the vendor. We're helping them develop...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

A couple of months ago, I would have given Commure's training a poorer score. But Commure just...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

The support is excellent. I have frequent meetings with our account manager. I know the key people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We are still trying to improve some of the reporting in little ways. That's why I wouldn't give the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

We have a pretty high adoption rate. The use rate of our clinical staff is pretty good. People have...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CEO/President

I recommend Commure Ambient AI all the time. Our providers would have to be world-class linguists to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

We did a large-scale launch with Commure, and they had a team of people for that. When we do our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

From a development and innovation standpoint, we aren't content with where the system is now. There...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Commure Ambient AI is fully integrated. We can use it to schedule appointments and check Medicare...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Commure Ambient AI has helped free up our clinicians from burnout, and that is a significant...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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