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Cotiviti Health Assessments Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Edifecs Health Assessments is leveraging AI and NLP to identify clinical indicators.
Edifecs did not do a great job with training for Edifecs Health Assessments. We were asking for a...
It seems like we are heavily engaged in making Edifecs Health Assessments usable for our...
We have both a preencounter and post-encounter tool from Edifecs. However, the vendor hasn't been...
The system's post-encounter tool is wonderful. That tool was developed by Edifecs, and it is great....
We have had Edifecs' system for years, and the preencounter tool has never worked. My team has only...
Edifecs Health Assessments notes suspected chronic conditions that have been identified in clinical...
We have regular calls with an Edifecs client representative, and I constantly work with the people...
Commentary Summary
Comment Type Breakout