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Cotiviti Interoperability Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

XEngine Server for FHIR keeps us compliant because it integrates with third-party applications. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Regarding the Edifecs component of FHIR, the partnership is great.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Training is not really a big strength for Edifecs, but they are not terrible at it. Our account...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We have the FHIR solution for patient access and provider directory API from Edifecs, and the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CIO

Edifecs’s strength is that their solutions just work. If they say something is going to fulfill a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Edifecs just got purchased by Cotiviti, so it isn't really clear yet what that all is going to mean...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CIO

Edifecs’s stuff is really expensive, but it just works. If an organization can afford the vendor's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

As an area of opportunity, I would talk about money. As part of a nonprofit, I think maybe there...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

The solution could possibly be a bit easier through a more user-friendly or more configurable...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I would tell others to make sure they have the business requirements that are needed because a huge...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have been partnering with Edifecs for years, and we have had a great working relationship. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

XEngine Server for FHIR is pretty stable. We have seen no issues, and I have not run into any...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CTO

There is definitely a flexibility with the team and with the understanding and relationship we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CTO

From a product perspective, I do not think we have any suggestions because Edifecs' UIs,...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

CTO

Edifecs is a great partner. What they promise is what they deliver, and the XEngine Server for FHIR...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CTO

XEngine Server for FHIR works really well. It is quite a comprehensive solution. Building the APIs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

XEngine Server for FHIR is intuitive. Our EDI compliance team uses the Edifecs developer portal to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

We communicate with Edifecs whenever something comes up. I can easily stay connected with them and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

XEngine Server for FHIR is expensive, but it is worth every penny. It would be nice if it were...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I would tell others to trust Edifecs when they offer a solution. People should be very clear about...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Edifecs is very flexible with what we want. Even when our preference differs from their...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

 or  to see details.

Director

The cost to implement XEngine Server for FHIR on our own would be astronomical. Relying on Edifecs...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

The people at Edifecs are experts in health data exchange and electronic data interchange. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We thought that a lot of our members would use XEngine Server for FHIR, but the usage is actually...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

During the implementation of XEngine Server for FHIR, we found a number of issues that could have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

To meet the CMS requirements, we are sharing a lot of data and loading a lot of data into XEngine...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would buy XEngine Server for FHIR again. We are definitely focused on the interoperability...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

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