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Cotiviti Risk Adjustment Solutions and Services Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We are in the process of implementing a new Cotiviti Risk Adjustment Software audit module. It is...
Cotiviti Risk Adjustment Software needs an upgrade. Overall, Cotiviti needs to think about how to...
Cotiviti listens to their customers, takes feedback to fix the problem, and gets back to us. I have...
We are seeing better software in the market with more accuracy. Cotiviti Risk Adjustment Software...
Cotiviti Risk Adjustment Software misses a lot of codes. We have to go back and add them. It still...
For the last few years, there have been problems with Cotiviti's system. But when Cotiviti takes a...
Edifecs was fair with charges, and Cotiviti is now taking over. They have a different way of billing...
I've had issues with Cotiviti's software. When we train the coders, they forget the policies, and we...
There's not a lot of development and innovation with Cotiviti. The account management is great. I...
We are using Cotiviti's risk adjustment services coders right now, and we've used them for years....
Edifecs could do a lot better at notifying us of changes that are coming. We often find things that...
Reporting has always been one of Edifecs’s downfalls, and I don't know whether that will get better.
Our new contract with Edifecs increased our rate, so the value that we get from the vendor has...
We've done our due diligence and have looked at other comparable platforms to the Edifecs platform,...
Before, Edifecs was very customer oriented, and now that they have been acquired by Cotiviti, it's...
The training for the solution was really solid. Part of that was because we were already using it in...
On post-visit cases, the tool uses AI to apply ICD-10 codes based on the documentation, with a high...
Cotiviti has helped us with submitting to HEDIS in a responsive time frame.
Cotiviti is not forthcoming with implementing community ideas. That is a problem. With Cotiviti, we...
We are looking at replacing Cotiviti, but we are not really unhappy with Cotiviti. There is not a...
Cotiviti has helped us with appropriate risk adjustment factor score development.
We have been implementing a certain Edifecs solution, but we are not happy with the vendor. We are...
Edifecs has really poor quality assurance. Their products have been rolled out without proper...
I want Edifecs to fix their internal customer support. The issue with them is that we submit...
Cotiviti is becoming very difficult to work with contractually. It is hard to get anything new done...
Cotiviti loves to charge for every little thing more for their quality solution than for Cotiviti...
Cotiviti is very slow regarding compliance and upcoming government mandates. They aren't as...
When I have a problem, I can call and get somebody to handle it pretty quickly. The vendor does a...
Commentary Summary
Comment Type Breakout