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Cotiviti Risk Adjustment Solutions and Services Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
KLAS Senior Vice President of Insights - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Edifecs could do a lot better at notifying us of changes that are coming. We often find things that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Reporting has always been one of Edifecs’s downfalls, and I don't know whether that will get better.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Our new contract with Edifecs increased our rate, so the value that we get from the vendor has...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We've done our due diligence and have looked at other comparable platforms to the Edifecs platform,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Before, Edifecs was very customer oriented, and now that they have been acquired by Cotiviti, it's...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The training for the solution was really solid. Part of that was because we were already using it in...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

On post-visit cases, the tool uses AI to apply ICD-10 codes based on the documentation, with a high...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Cotiviti has helped us with submitting to HEDIS in a responsive time frame.

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

Cotiviti is not forthcoming with implementing community ideas. That is a problem. With Cotiviti, we...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We are looking at replacing Cotiviti, but we are not really unhappy with Cotiviti. There is not a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Cotiviti has helped us with appropriate risk adjustment factor score development.

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

We have been implementing a certain Edifecs solution, but we are not happy with the vendor. We are...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Edifecs has really poor quality assurance. Their products have been rolled out without proper...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

I want Edifecs to fix their internal customer support. The issue with them is that we submit...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cotiviti is becoming very difficult to work with contractually. It is hard to get anything new done...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Cotiviti loves to charge for every little thing more for their quality solution than for Cotiviti...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Cotiviti is very slow regarding compliance and upcoming government mandates. They aren't as...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

When I have a problem, I can call and get somebody to handle it pretty quickly. The vendor does a...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

I think Cotiviti is delivering on their vision for what they are able to do. Because we have seen...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Cotiviti is pretty good about responding. Several empowered people are in our meetings. Their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Cotiviti is really good right now with proactive service. It used to be not great, but recently they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We were using Talix Risk Adjustment and Analytics Solutions at the diagnosis level. There was a way...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I would tell those considering Talix Risk Adjustment and Analytics Solutions about the ease of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Cotiviti is pretty good, but there is always room for improvement. I would like Cotiviti to have...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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