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PayerOne Risk Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Since the merger of Cozeva and Vatica Health, we have had some difficulty. The team is very eager to...
The solution has been impactful because it is embedded at the point of care. That has definitely...
When the risk adjustment model was changed by CMS a few years ago, Cozeva was very proactive before...
Cozeva's solution helped us to be more compliant. If we talk about things from the Cozeva...
I wouldn't say that Cozeva's tool has been successful, and the vendor hasn't delivered any new...
I'm not a happy camper. Cozeva's support makes me mad. When I submit tickets, the support people ask...
We were able to engage with Cozeva and help them with some of the new things that were coming out,...
Cozeva's NLP technology has been very helpful. The conversion to a new version was super helpful,...
We have a really good account manager. My team still meets with this person regularly. Cozeva easily...
Cozeva has a really nice user interface that allows our physician practices to log in and look at...
My organization had gotten on a different product previously and told me we would go on it too. That...
When we do an impact analysis for all our supplemental data sources, we can attribute the lift we...
There are some collaboratives that are at the health plan and regulator level. Cozeva is at the...
The product helps us achieve provider satisfaction in having all the data for them to look at in one...
Cozeva is very good at training. Our providers are happy with the system's ease of use. That makes...
Commentary Summary
Comment Type Breakout