Filters
PayerOne Risk Commentary
Filtered view: All
Subject Expert
Mac Boyter
Senior Vice President of Engagement
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Cozeva is maybe part of our long-term plans. AI technology is about to change a bunch of things, and...
There’s some noise around Cozeva’s support. We put some tickets in around training, changes in the...
Cozeva launched a new training program, and I don't remember the logistics of it, but there’s...
Cozeva helps us get better quality coding at the end of the day.
Integrating the solution has been painful, but a lot of that is on our side. There have been...
Cozeva has a fantastic account manager who is incredibly responsive, with frequent meetings,...
What Cozeva is doing well is standardization. If organizations aren't using Cozeva's solution, they...
Since the merger of Cozeva and Vatica Health, we have had some difficulty. The team is very eager to...
The solution has been impactful because it is embedded at the point of care. That has definitely...
When the risk adjustment model was changed by CMS a few years ago, Cozeva was very proactive before...
Cozeva's solution helped us to be more compliant. If we talk about things from the Cozeva...
I wouldn't say that Cozeva's tool has been successful, and the vendor hasn't delivered any new...
I'm not a happy camper. Cozeva's support makes me mad. When I submit tickets, the support people ask...
We were able to engage with Cozeva and help them with some of the new things that were coming out,...
Cozeva's NLP technology has been very helpful. The conversion to a new version was super helpful,...
We have a really good account manager. My team still meets with this person regularly. Cozeva easily...
Cozeva has a really nice user interface that allows our physician practices to log in and look at...
Commentary Summary
Comment Type Breakout