PayerOne Risk Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
We were able to engage with Cozeva and help them with some of the new things that were coming out,...
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Relationship, Product
Cozeva's NLP technology has been very helpful. The conversion to a new version was super helpful,...
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Relationship
We have a really good account manager. My team still meets with this person regularly. Cozeva easily...
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Product
Cozeva has a really nice user interface that allows our physician practices to log in and look at...
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Loyalty, Product
My organization had gotten on a different product previously and told me we would go on it too. That...
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Product, Value
When we do an impact analysis for all our supplemental data sources, we can attribute the lift we...
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Relationship, Product
There are some collaboratives that are at the health plan and regulator level. Cozeva is at the...
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Product, Value
The product helps us achieve provider satisfaction in having all the data for them to look at in one...
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Operations, Product
Cozeva is very good at training. Our providers are happy with the system's ease of use. That makes...
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Product, Value
The system's NLP allows us to have a broader view of any coding gaps. I think the integration we...
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Loyalty
Cozeva's system is part of our long-term plans, but there are definitely many solutions out there....
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Culture
Cozeva has a solid product. What they share with organizations is what those organizations are going...
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Relationship, Product
We are still working on a few opportunities that we have identified, like contract tracking. The...
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Product, Value
Cozeva's system is improving our overall quality and risk adjustment performance. The NLP, automated...
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Relationship
Cozeva has been easy to work with whenever we have needed something. They have helped us make...
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Relationship
The support and the executive involvement from the vendor are pretty good. I would tell Cozeva to...
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Operations, Product
There are some workflows that require multiple clicks. For someone who is tech savvy, the processes...
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Loyalty, Product
We have been using the platform for years now, so there are definitely positives. PayerOne Risk...
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Loyalty, Product
There were some new capabilities for the solution that Cozeva came out with recently that have been...
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Product, Value
We have been able to download reports at the PCP panel level pretty easily. That has helped us...
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Operations, Product
The solution is not the most user-friendly software. It requires a good amount of training to use it...
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Relationship
The vendor's people are responsive, but the quality of the responses frustrates me. They keep asking...
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Product
The vendor has expanded their algorithms for suspect identifications, so there are now better...
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Product
The vendor doesn't offer some of the same data exchange frameworks for risk as they do for quality...
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Loyalty
We still get most of what we need from the application, but I wouldn’t recommend it. It feels like...
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Product
The vendor's NLP system has limitations in terms of pages or size, so that means that larger charts,...
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Product
We leverage PayerOne Prospective Risk for risk adjustment. We use a few vendors, but Cozeva is part...
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Relationship, Product
Something that needs attention from Cozeva is that our analysts continue to find items that need...
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Culture, Value
It would be wonderful if Cozeva could make clear what is part of the agreement and what features are...
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Product
PayerOne Risk is very user friendly, and the sharing of data between medical groups and the health...
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Loyalty, Relationship
Cozeva's vision for the future is excellent. We are still waiting to see whether they will be able...
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Product
The product is still maturing but has great promise. It does not do chart chases.
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