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Cozeva Population Health Management Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CMIO

Cozeva doesn't do any really advanced analytics or prediction. They do standard risk models. We are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

We will likely keep using Cozeva's solution for at least another year because there are a lot of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMO

I routinely recommend that friends and colleagues in the industry look at a population health...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

Early on, we expected Cozeva's system to include more self-reporting tools similar to billing-style...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

We have gotten to a very good place with Cozeva's support. Like most IT vendors, Cozeva relies on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

Cozeva has never passed a charge on to us that was not part of our contract. They are always willing...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CMO

Cozeva has achieved the qualifications that we need, but operationally, a few things never came...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

Cozeva has a robust training program. They also have vast online resources for people who want to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Cozeva’s support has been really bad the last couple of years. Our assigned support person couldn’t...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The pricing for Cozeva Population Health Management is fair and transparent, but some costs can...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

The reporting value is lacking in Cozeva Population Health Management. We had more robust,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Overall, my experience with Cozeva isn’t bad. The risk adjustment functionality is clunky, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Cozeva has made mistakes even in basic risk adjustment calculations, and those calculations haven’t...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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VP/Other Executive

Cozeva’s year-over-year increase in price was not clear. I had to reach out and have additional...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

It is hard to get ahold of expert support at Cozeva. They have a great team and a great product, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Cozeva’s direction is really good. I like the way they are moving with more integrations and...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

I really like the user interface in the system. It is easy to use and easy to implement, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

I tell people all the time that they may not like everything about Cozeva's system and that it can...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

As a company, we need to recognize that we are not the only use case with Cozeva. Sometimes our...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Cozeva is very responsive by email and through support tickets. Within 24 hours of our submitting a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We are using Cozeva Population Health Management to track and improve quality and risk adjustment...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

We would like Cozeva Population Health Management to integrate and fit into workflows better. For...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

We have been looking at whether we should switch from Cozeva Population Health Management to another...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

I have struggled with our CSM from Cozeva. When I first started, our CSM was a local person in our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The system can't meet our needs, but that is our fault. We have changed most of our internal...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

I haven't seen any competing systems in a couple of years, but I really like Cozeva's system, so I...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Our implementations with Cozeva have been pretty smooth. Anytime we have asked the vendor for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

I think that our end users like the product. It has everything that they want. There is nothing that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Cozeva was recently acquired by Vatica Health. This year will be very telling to see who the vendor...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Cozeva has a fantastic population health management tool for tracking quality measures and closing...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

Cozeva Population Health Management is meeting our needs, and we are satisfied with it. If we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Every now and then, there is a glitch with the system, but I know that is unavoidable. The vendor...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

There is still some room for the tool to improve in terms of supporting our interoperability goals,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The executive team is involved, but also, the people that we deal with as little soldiers are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Cozeva does keep all their promises, but it takes a while. There are enhancements we would like to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Implementing new metrics that the industry tracks can take a bit of time.

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Director

There are a lot of things that Cozeva charges for. There are instances where, for example, we need...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Our EHR vendor has their own population health tools, so even though we use Cozeva Population Health...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

With most of the issues that we come across, we have tried to troubleshoot them on our own. We have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cozeva Population Health Management goes down occasionally. Uptime isn't always its strong suit, and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

There were things that were in our scope of work with Cozeva that should have been covered and that...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We load all of our patient and member information into multiple systems, and we aren't always able...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Cozeva has CSMs who work with us. Almost everything has to go through them first, and they never...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The core Cozeva program is awesome. With development, we always eventually run into hiccups, but the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I used to say Cozeva avoids charging for every little thing, but now they are starting to charge for...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We used to have better access to Cozeva’s training folks, and now they have shifted to an approach...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cozeva has an online ticketing system where we are communicating with folks usually in India or just...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I recommend Cozeva's system and tell others about all the benefits of having it. I'm a complete...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor has remained innovative the entire time we have worked with them. They love to learn from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

Cozeva is still a smaller company at times. Many people have multiple roles, so it is challenging to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

Cozeva definitely gets that we are all about the outcomes, so when they bring in a solution, they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CFO

Based on the latest technology, Cozeva has listened to us. We had some challenges we shared with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Cozeva is a fabulous, fabulous partner. They are just like anybody who has been working in this area...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The reason I would choose Cozeva’s system is that the analytics are strong. The system also does...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

We are not able to stratify our population by race or ethnicity in the system. That is something...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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