Cozeva Population Health Management Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
Cozeva Population Health Management is my bridge between products and organizations that won’t...
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Value
How much Cozeva charges is one of their Achilles' heels. Whenever the state changes compliance and...
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Loyalty
One thing that Cozeva has been working on is their HIE solution. We face enormous pressure to use a...
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Relationship
Cozeva is really good at their execution. Some senior people will respond to a text, and I see them...
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Relationship, Value
Cozeva is affordable for an organization like ours, but I am positive they don't offer the service...
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Loyalty, Relationship
We have stopped going to Cozeva’s user group meetings because they are nothing but marketing...
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Relationship, Product
Cozeva has made such a difference in the performance of my organization. We were stagnant for years,...
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Relationship
Whenever we give Cozeva feedback about product development, they never say yes the first time. But...
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Relationship
Cozeva abandoned their US-based customer service people a few years ago. We had fabulous service,...
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Product
We reformat some of Cozeva Population Health Management’s reports, but we have to export the...
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Loyalty, Relationship
The challenge is I am part of a larger organization, and the larger organization said we were going...
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Relationship
Working with Cozeva is really hard. If the company would listen to customer feedback and act on it,...
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Product
We have challenges in a couple of places with Cozeva Population Health Management. One challenge is...
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Value
Cozeva used to avoid charging us for every little thing, but they have grown a tremendous amount and...
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Relationship
There isn't necessarily anything that I would like to see from Cozeva in terms of executive...
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Relationship, Product
On the risk adjustment side and sometimes as a whole, Cozeva will push updates through the system...
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Relationship, Product
From a quality perspective, we are able to administer patient-facing programs where Cozeva is a...
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Product
I love that we can administer our risk adjustment programs through Cozeva's tool so that our...
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Product
The way we use Cozeva's system is really about quality metrics and risk adjustment metrics. We have...
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Relationship
Cozeva’s guidance and insights need to be improved. Also, I don’t know their road map, and I don’t...
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Operations, Product
I don't even see the upgrades. The vendor just sends notices out. There is no upgrade process....
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Loyalty, Value
I really want integrating and bridging with other health plans to be Cozeva's main focus for the...
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Product
Cozeva's solution was built with a very specific end user in mind. It was built for somebody who...
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Relationship
Cozeva changed our person to have a more technical contact, and I like that. The vendor has approved...
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Loyalty
We switched to Cozeva's system because it was more robust. It had a bridging capability to other...
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Operations
During the implementation of Cozeva's solution, we might have a technical person give us answers,...
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Loyalty
Cozeva is falling short of keeping all promises, particularly with MSSP. One of the big things they...
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Loyalty, Relationship, Product
It is a very simple process to integrate with Cozeva. They are so easy to work with and helpful. The...
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Relationship, Operations
I really love that the product is very easy to use. So anybody off the street can go in and use the...
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Relationship
Support is one of Cozeva’s biggest opportunities. We joke around and say the people who answer the...
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Relationship, Product
We have been pretty satisfied with the functionality in terms of keeping track of all of our quality...
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Product
We haven’t had any major issues with Cozeva; the only challenge for us is we weren’t able to...
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Product
If someone asked me about the Cozeva system, I would let them know that it is great because it helps...
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Operations
We were an early implementer of the system, so we have had a few more bumps in the road than normal....
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Product
Cozeva's system helps us a lot by integrating with other EHRs. Due to our organization's setup, it...
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Relationship
Cozeva has a ticketing system that is available. Cozeva's system is generally good, but sometimes,...
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Product
Cozeva's system has really actionable reports and ways that we can put data right in front of our...
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Loyalty, Value
Cozeva Population Health Management will be part of our long-term plans because it is much more...
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Loyalty, Product
The system isn't able to do certain things, and some of its reports don't have all of the...
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Value
Cozeva charges us for every little thing, but they are clear about that. Cozeva is one of the more...
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Product
We have some people who are happy with the product. The teams that I work with like Cozeva's system....
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Operations
We have always had issues since we went live on Cozeva's system in terms of getting things on time....
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Value
Whether we keep the system will depend on how Cozeva performs in the future. There are some other...
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Relationship
We haven't been super impressed with Cozeva's proactiveity. At one point, some unprofessional emails...
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Operations
Initially, the vendor's training was good. Cozeva did a lot of consistent sessions for our team, and...
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Relationship, Operations
When we went live with the system, we had really great representatives. They were awesome, and they...
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Relationship
Cozeva could improve their customer service and their representatives. Since those representatives...
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Relationship, Product
Cozeva needs to improve the flexibility in their reporting and be more open to upgrading the system...
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Product
I truly like the product, and it works well. It is very user friendly. Things are getting better. It...
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Relationship
It has been difficult working with Cozeva. Troubleshooting is hard because it works through...
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Value
Cozeva is very transparent regarding what the charges might be when we do an addition. They are just...
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Operations
Cozeva Population Health Management is very user friendly. It doesn't require much training and...
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Product
I really like how the quality metrics are displayed in this solution and how it shows us the...
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Relationship
It would be great to see what other organizations' best practices are, what they have been...
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Loyalty, Product
We have been using this solution for a while now, and I feel it is the best platform in terms of...
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Loyalty, Product
Recently we went through all the tools that Cozeva offers, and a handful of them fall short of being...
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Relationship, Product
Cozeva Population Health Management is a disease registry program, and the vendor is certified. In...
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Product
Cozeva Population Health Management is a really good analytics tool. It really allows us to break...
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Loyalty, Relationship
When we first started with Cozeva, we did a lot of working through things, and we used to meet more...
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Product
I have used the Cozeva Population Health Management tool for my whole healthcare career at one place...
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Loyalty, Product
Cozeva is constantly improving their screens and really trying to make the system as user friendly...
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Product
I'm not sure whether registries fall under Cozeva Population Health Management. It is just an...
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Operations, Product, Value
I only represent a slice of our organization, but implementations happen across other markets as the...
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Value
With Cozeva, the charges come when there are state-specific requirements that we must comply with....
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Relationship
Outside of the Cozeva Population Health Management product itself, the team and the customer success...
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Relationship, Product
Cozeva is definitely innovative, and they listen. When they hear that other clients have been asking...
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Product
Cozeva Population Health Management is a SaaS product, and the vendor needs more integrations across...
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Relationship, Product
Cozeva could have more timely communications rather than short-notice communications, especially for...
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Loyalty
My satisfaction with Cozeva Population Health Management may decrease because of what the current...
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Loyalty, Product, Value
We are using Cozeva Population Health Management to measure quality so that we have a safer...
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Operations
The onboarding was very well done. Cozeva understood our needs and got up to speed with our data....
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Operations, Value
The executives at Cozeva are good. I have been pretty satisfied with the product. I would absolutely...
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Relationship, Operations
Sometimes an implementation takes longer than we anticipate. When we are on these calls with Cozeva...
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Relationship
I believe Cozeva's technologists are offshore. When we submit tickets because we find an error or...
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Operations, Product
For people who use the system all the time, even for me, sometimes I ask them how I do certain...
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Loyalty, Product
Cozeva doesn't have a bridge to many of the health plans. I would like to see the vendor work on the...
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Relationship
Cozeva could make the support ticket submission and discovery process a little easier. There is this...
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Value
Now, Cozeva charges for things. When I started here with the company, it was like we had this...
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Relationship
When we deal with our local people, Cozeva’s support team is good, but they don't have a solution at...
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Product
I'm a little biased because I know other systems, but Cozeva Population Health Management has been a...
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Product
Cozeva has one of the leading value-based engines that is certified in terms of the Align Measure...
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Product, Value
Over the years, we have built an infrastructure to feed multiple data sources into Cozeva's system....
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Loyalty
The value-based space is changing quite a bit with Medicaid, and my recommendation would be for the...
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Operations
I would recommend that we continue using Cozeva Population Health Management. They offer tons of...
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Relationship
Cozeva’s phone and web support people are good; they are on top of things. When we call, chat, or...
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Operations, Product
From a registry and measure perspective, it would be good if there were a workflow to tell us how...
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Loyalty
We are making a lot of changes over on this end, and the data from Cozeva Population Health...
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Relationship, Product
I don't think there are technically any changes I want from Cozeva. It is just that all the markets...
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Product, Value
Overall, Cozeva's product is phenomenal. My staff members really like it, and it is user friendly. I...
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Operations
The vendor does a nice job with their training, but they use that training to pressure organizations...
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Product
Childhood immunizations are challenging. It would be helpful if those were easier in the system. We...
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Product
One of the greatest things that Cozeva has done for us is that they now exchange information between...
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Product, Value
I feel a little ridiculous rating the system as highly as I am because I am a tough customer. There...
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Relationship, Value
We would absolutely buy the solution again. The first reason for that would be the customer support...
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