Cozeva Population Health Management Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
I have struggled with our CSM from Cozeva. When I first started, our CSM was a local person in our...
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Product, Value
The system can't meet our needs, but that is our fault. We have changed most of our internal...
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Product, Value
I haven't seen any competing systems in a couple of years, but I really like Cozeva's system, so I...
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Operations
Our implementations with Cozeva have been pretty smooth. Anytime we have asked the vendor for...
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Product
I think that our end users like the product. It has everything that they want. There is nothing that...
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Loyalty
Cozeva was recently acquired by Vatica Health. This year will be very telling to see who the vendor...
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Product, Value
Cozeva has a fantastic population health management tool for tracking quality measures and closing...
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Loyalty
Cozeva Population Health Management is meeting our needs, and we are satisfied with it. If we...
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Relationship, Product
Every now and then, there is a glitch with the system, but I know that is unavoidable. The vendor...
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Product
There is still some room for the tool to improve in terms of supporting our interoperability goals,...
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Relationship
The executive team is involved, but also, the people that we deal with as little soldiers are...
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Relationship, Product
Cozeva does keep all their promises, but it takes a while. There are enhancements we would like to...
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Operations, Product, Value
Implementing new metrics that the industry tracks can take a bit of time.
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Value
There are a lot of things that Cozeva charges for. There are instances where, for example, we need...
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Loyalty
Our EHR vendor has their own population health tools, so even though we use Cozeva Population Health...
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Relationship
With most of the issues that we come across, we have tried to troubleshoot them on our own. We have...
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Relationship, Product
Cozeva Population Health Management goes down occasionally. Uptime isn't always its strong suit, and...
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Culture, Value
There were things that were in our scope of work with Cozeva that should have been covered and that...
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Product
We load all of our patient and member information into multiple systems, and we aren't always able...
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Relationship
Cozeva has CSMs who work with us. Almost everything has to go through them first, and they never...
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Relationship, Product
The core Cozeva program is awesome. With development, we always eventually run into hiccups, but the...
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Value
I used to say Cozeva avoids charging for every little thing, but now they are starting to charge for...
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Operations
We used to have better access to Cozeva’s training folks, and now they have shifted to an approach...
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Relationship
Cozeva has an online ticketing system where we are communicating with folks usually in India or just...
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Product
I recommend Cozeva's system and tell others about all the benefits of having it. I'm a complete...
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Relationship
The vendor has remained innovative the entire time we have worked with them. They love to learn from...
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Relationship
Cozeva is still a smaller company at times. Many people have multiple roles, so it is challenging to...
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Loyalty, Relationship
Cozeva definitely gets that we are all about the outcomes, so when they bring in a solution, they...
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Product
Based on the latest technology, Cozeva has listened to us. We had some challenges we shared with...
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Relationship
Cozeva is a fabulous, fabulous partner. They are just like anybody who has been working in this area...
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Loyalty
The reason I would choose Cozeva’s system is that the analytics are strong. The system also does...
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Product
We are not able to stratify our population by race or ethnicity in the system. That is something...
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Relationship
When we need support, we submit tickets in the system. Cozeva can be really timely with those, but...
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Relationship, Product
Anytime Cozeva upgrades anything, we have issues. We have so many problems going on all the time....
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Operations
Cozeva offers a lot of regular training on how to use the product. The people the vendor has doing...
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Culture, Product
This solution is not really integrated with anything. It isn't working with our EHR the way we had...
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Product
This solution is not as intuitive as some other systems have been in the past. That is what we hear...
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Relationship, Operations
We have requested a new representative in the past, and we still have the same representative who...
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Operations
We only have a certain number of training hours, so the expectation is that once Cozeva launches...
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Product
Every year, we have to update goals within the system, meaning Cozeva defaults the way things look....
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Relationship, Product
Cozeva Population Health Management is pretty easy and self-explanatory to use. Cozeva also responds...
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Value
Part of the population health product also can integrate within our EHR. However, if we choose to...
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Relationship
I would buy Cozeva's system again in a heartbeat because of its ease of use and great analytics as...
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Operations, Product
My team would give the system's ease of use a top score, but our physicians would give it a bit of a...
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Loyalty, Product
I would love for Cozeva's system to simply absorb MSSP chart notes against diagnosis codes and give...
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Value
We get a good ROI from the system. Its value-add is a much higher-quality metric rate with our...
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Culture, Product
We have many different contracts and areas, so things can get pretty complex. Cozeva's system has...
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Loyalty
Everyone is looking for a value-based care tool to do something. There isn't one tool out there that...
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Loyalty, Product
In our industry, the biggest complaint we get is about data sharing. Cozeva has done a lot of work...
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Value
Cozeva isn't nickel-and-diming us. We get a lot of things in their yearly enhancements. With...
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Loyalty, Product
We self-report, so when we are putting in outside service entries, the vendor will set up a solution...
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Product
I want Cozeva Population Health Management to integrate with one of our EHRs. That is something that...
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Product
The system can be hard for people who aren't very technical. I recently stumbled across something...
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Relationship, Product, Value
Cozeva is innovative and headed in the right direction, but there is a barrier between the vendor's...
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Product
There are many things that my team would like in the system, but I can't get our leaders to move...
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Product
The system is pretty great. It helps our providers see the health plans that they are looking for in...
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Operations, Product
The upgrades for Cozeva Population Health Management generally go pretty smoothly. Most of the time,...
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Product
Cozeva should allow us a little more customization within a specific instance of the system. The...
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Product
Cozeva's leaders are great partners, and the solution has allowed us to be more savvy with the data...
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Relationship, Product, Value
With Cozeva Population Health Management, there are enhancement requests that organizations like...
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Relationship
Cozeva needs to work more on their execution timeline because their execution of things in a timely...
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Product
Cozeva Population Health Management is my bridge between products and organizations that won’t...
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Value
How much Cozeva charges is one of their Achilles' heels. Whenever the state changes compliance and...
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Loyalty
One thing that Cozeva has been working on is their HIE solution. We face enormous pressure to use a...
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Relationship
Cozeva is really good at their execution. Some senior people will respond to a text, and I see them...
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Relationship, Value
Cozeva is affordable for an organization like ours, but I am positive they don't offer the service...
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Loyalty, Relationship
We have stopped going to Cozeva’s user group meetings because they are nothing but marketing...
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Relationship, Product
Cozeva has made such a difference in the performance of my organization. We were stagnant for years,...
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Relationship
Whenever we give Cozeva feedback about product development, they never say yes the first time. But...
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Relationship
Cozeva abandoned their US-based customer service people a few years ago. We had fabulous service,...
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Product
We reformat some of Cozeva Population Health Management’s reports, but we have to export the...
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Loyalty, Relationship
The challenge is I am part of a larger organization, and the larger organization said we were going...
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Relationship
Working with Cozeva is really hard. If the company would listen to customer feedback and act on it,...
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Product
We have challenges in a couple of places with Cozeva Population Health Management. One challenge is...
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Value
Cozeva used to avoid charging us for every little thing, but they have grown a tremendous amount and...
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Relationship
There isn't necessarily anything that I would like to see from Cozeva in terms of executive...
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Relationship, Product
On the risk adjustment side and sometimes as a whole, Cozeva will push updates through the system...
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Relationship, Product
From a quality perspective, we are able to administer patient-facing programs where Cozeva is a...
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Product
I love that we can administer our risk adjustment programs through Cozeva's tool so that our...
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Product
The way we use Cozeva's system is really about quality metrics and risk adjustment metrics. We have...
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Relationship
Cozeva’s guidance and insights need to be improved. Also, I don’t know their road map, and I don’t...
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Operations, Product
I don't even see the upgrades. The vendor just sends notices out. There is no upgrade process....
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Loyalty, Value
I really want integrating and bridging with other health plans to be Cozeva's main focus for the...
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Product
Cozeva's solution was built with a very specific end user in mind. It was built for somebody who...
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Relationship
Cozeva changed our person to have a more technical contact, and I like that. The vendor has approved...
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Loyalty
We switched to Cozeva's system because it was more robust. It had a bridging capability to other...
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Operations
During the implementation of Cozeva's solution, we might have a technical person give us answers,...
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Loyalty
Cozeva is falling short of keeping all promises, particularly with MSSP. One of the big things they...
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Loyalty, Relationship, Product
It is a very simple process to integrate with Cozeva. They are so easy to work with and helpful. The...
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Relationship, Operations
I really love that the product is very easy to use. So anybody off the street can go in and use the...
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Relationship
Support is one of Cozeva’s biggest opportunities. We joke around and say the people who answer the...
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