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Cozeva Population Health Management Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Cozeva should update their help videos as the platform updates.
From a 30,000-foot view, I think Cozeva does a good job with customer service and has a really...
The biggest challenge for us is probably insufficient vendor support or guidance on the...
I would say that the space that Cozeva operates in definitely has more competitors cropping up and...
With the new options on the market and some of their pricing, I don't mind turning up the pressure a...
We have a health plan that we are getting billed for when we have no agreement with that health plan...
I wish there were more documentation and release announcements in advance, but when a release does...
I’d be more willing to recommend the system if the invoices were clear.
Cozeva does regular webinars, and while we initially had a lot of trouble getting some dedicated...
Cozeva is really good at collecting data, but getting insights and getting data out of the platform...
We've had a bit of a unique relationship with Cozeva. I think a lot of their customers are based out...
The biggest challenge is not having claims delegation; that puts us in a unique space where the...
Assuming that Cozeva is really good about working through some of the issues with us and assuming...
Early on, Cozeva wasn't proactive, and we had a lot of issues they weren't aware of; we had to bring...
Cozeva has been an exceptional partner, but there are some serious gaps related to the lack of...
The functionality today does not work well for us. The price tag is pretty high for the capability...
I sure hope Cozeva will resolve things with us. I feel confident they will; they seem to have strong...
Cozeva doesn't do any really advanced analytics or prediction. They do standard risk models. We are...
We will likely keep using Cozeva's solution for at least another year because there are a lot of...
I routinely recommend that friends and colleagues in the industry look at a population health...
Early on, we expected Cozeva's system to include more self-reporting tools similar to billing-style...
We have gotten to a very good place with Cozeva's support. Like most IT vendors, Cozeva relies on...
Cozeva has never passed a charge on to us that was not part of our contract. They are always willing...
Cozeva has achieved the qualifications that we need, but operationally, a few things never came...
Cozeva has a robust training program. They also have vast online resources for people who want to...
Cozeva’s support has been really bad the last couple of years. Our assigned support person couldn’t...
The pricing for Cozeva Population Health Management is fair and transparent, but some costs can...
The reporting value is lacking in Cozeva Population Health Management. We had more robust,...
Overall, my experience with Cozeva isn’t bad. The risk adjustment functionality is clunky, but...
Cozeva has made mistakes even in basic risk adjustment calculations, and those calculations haven’t...
Cozeva’s year-over-year increase in price was not clear. I had to reach out and have additional...
It is hard to get ahold of expert support at Cozeva. They have a great team and a great product, but...
Cozeva’s direction is really good. I like the way they are moving with more integrations and...
I really like the user interface in the system. It is easy to use and easy to implement, and...
I tell people all the time that they may not like everything about Cozeva's system and that it can...
As a company, we need to recognize that we are not the only use case with Cozeva. Sometimes our...
Cozeva is very responsive by email and through support tickets. Within 24 hours of our submitting a...
We are using Cozeva Population Health Management to track and improve quality and risk adjustment...
We would like Cozeva Population Health Management to integrate and fit into workflows better. For...
We have been looking at whether we should switch from Cozeva Population Health Management to another...
I have struggled with our CSM from Cozeva. When I first started, our CSM was a local person in our...
The system can't meet our needs, but that is our fault. We have changed most of our internal...
I haven't seen any competing systems in a couple of years, but I really like Cozeva's system, so I...
Our implementations with Cozeva have been pretty smooth. Anytime we have asked the vendor for...
I think that our end users like the product. It has everything that they want. There is nothing that...
Cozeva was recently acquired by Vatica Health. This year will be very telling to see who the vendor...
Cozeva has a fantastic population health management tool for tracking quality measures and closing...
Commentary Summary
Comment Type Breakout