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CrossVue Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
CrossVue has been doing a good job. We had way too much turnover with the firm's resources during...
The CrossVue help desk people are so fast, but they are also always willing to stop and show us why...
CrossVue's service has been indispensable. We tried another firm, but they were awful. Thankfully,...
We are looking for another managed IT services firm. Historically, CrossVue met our expectations,...
I would tell others to make sure turnaround times are established in the contract. Occasionally, it...
CrossVue was our implementation partner. We typically work with the same staff members, who...
I don't think CrossVue finished a lot of their projects during the implementation. Those carried...
With CrossVue, we had some open tasks, and the time to complete them was above our expectations. We...
CrossVue did not avoid charging us for everything. Integrations were quoted at dozens of hours and...
We hired CrossVue to help us with some implementation projects, and we had a great resource. That...
We initially had a really terrible resource from CrossVue. We were not confident in their knowledge....
CrossVue wanted the best for us, or at least some of the people we were working with did, but one of...
We did get extremely personal white-glove service from some of the people at CrossVue, but the...
Toward the end of our engagement with CrossVue, we did have quite a few good people work on our...
CrossVue provided options for how we could get support for the Workday releases that they do twice a...
We had some phenomenal resources from CrossVue, but there were others who were on a blacklist for...
When I first came onto the project, I felt like things were still above board with CrossVue. We had...
At one point, CrossVue was taking weeks to respond to tickets that we had submitted. We would get no...
I love CrossVue's services. CrossVue thrives on customer support. We have an excellent partnership...
Commentary Summary
Comment Type Breakout