CrossVue Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship, Operations
CrossVue has been doing a good job. We had way too much turnover with the firm's resources during...
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Relationship
The CrossVue help desk people are so fast, but they are also always willing to stop and show us why...
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Relationship
CrossVue's service has been indispensable. We tried another firm, but they were awful. Thankfully,...
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Loyalty, Relationship, Services, Value
We are looking for another managed IT services firm. Historically, CrossVue met our expectations,...
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Services
I would tell others to make sure turnaround times are established in the contract. Occasionally, it...
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Relationship, Operations, Services
CrossVue was our implementation partner. We typically work with the same staff members, who...
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Loyalty, Operations, Services, Value
I don't think CrossVue finished a lot of their projects during the implementation. Those carried...
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Operations, Services
With CrossVue, we had some open tasks, and the time to complete them was above our expectations. We...
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Loyalty, Value
CrossVue did not avoid charging us for everything. Integrations were quoted at dozens of hours and...
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Relationship, Operations
We hired CrossVue to help us with some implementation projects, and we had a great resource. That...
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Relationship, Operations
We initially had a really terrible resource from CrossVue. We were not confident in their knowledge....
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Relationship
CrossVue wanted the best for us, or at least some of the people we were working with did, but one of...
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Loyalty, Value
We did get extremely personal white-glove service from some of the people at CrossVue, but the...
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Relationship, Services, Value
Toward the end of our engagement with CrossVue, we did have quite a few good people work on our...
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Relationship, Operations, Services
CrossVue provided options for how we could get support for the Workday releases that they do twice a...
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Relationship, Operations
We had some phenomenal resources from CrossVue, but there were others who were on a blacklist for...
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Relationship, Services
When I first came onto the project, I felt like things were still above board with CrossVue. We had...
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Relationship, Services
At one point, CrossVue was taking weeks to respond to tickets that we had submitted. We would get no...
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Relationship
I love CrossVue's services. CrossVue thrives on customer support. We have an excellent partnership...
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Relationship, Services
CrossVue can provide help when we have knowledge gaps. In most cases, consultants engage with us to...
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Relationship, Services
CrossVue's implementation support is lacking, but the post-production support has been worth the...
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Relationship, Services
CrossVue definitely meets our expectations, specifically with their communication about statuses and...
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Relationship
We had a pretty good experience with CrossVue. They added resources as needed based on the skill...
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Relationship, Operations
We have worked with a few firms, and I personally prefer working with CrossVue's resources over...
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Commentary Summary
Comment Type Breakout