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CrossVue Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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User Commentary

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Director

Loyalty, Relationship, Services, Value

We are looking for another managed IT services firm. Historically, CrossVue met our expectations,...

Unrated
Feb 2026

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Manager

Services

I would tell others to make sure turnaround times are established in the contract. Occasionally, it...

Unrated
Dec 2025

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Manager

Relationship, Operations, Services

CrossVue was our implementation partner. We typically work with the same staff members, who...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Operations, Services, Value

I don't think CrossVue finished a lot of their projects during the implementation. Those carried...

Unrated
Dec 2025

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VP/Other Executive

Operations, Services

With CrossVue, we had some open tasks, and the time to complete them was above our expectations. We...

Unrated
Dec 2025

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VP/Other Executive

Loyalty, Value

CrossVue did not avoid charging us for everything. Integrations were quoted at dozens of hours and...

Unrated
Dec 2025

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Director

Relationship, Operations

We hired CrossVue to help us with some implementation projects, and we had a great resource. That...

Unrated
Dec 2025

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Director

Relationship, Operations

We initially had a really terrible resource from CrossVue. We were not confident in their knowledge....

Unrated
Dec 2025

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Director

Relationship

CrossVue wanted the best for us, or at least some of the people we were working with did, but one of...

Unrated
Dec 2025

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Director

Loyalty, Value

We did get extremely personal white-glove service from some of the people at CrossVue, but the...

Unrated
Dec 2025

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Director

Relationship, Services, Value

Toward the end of our engagement with CrossVue, we did have quite a few good people work on our...

Unrated
Dec 2025

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Director

Relationship, Operations, Services

CrossVue provided options for how we could get support for the Workday releases that they do twice a...

Unrated
Dec 2025

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Director

Relationship, Operations

We had some phenomenal resources from CrossVue, but there were others who were on a blacklist for...

Unrated
Dec 2025

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Director

Relationship, Services

When I first came onto the project, I felt like things were still above board with CrossVue. We had...

Unrated
Dec 2025

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Director

Relationship, Services

At one point, CrossVue was taking weeks to respond to tickets that we had submitted. We would get no...

Unrated
Dec 2025

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Director

Relationship

I love CrossVue's services. CrossVue thrives on customer support. We have an excellent partnership...

Unrated
Nov 2025

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Analyst/Coordinator

Relationship, Services

CrossVue can provide help when we have knowledge gaps. In most cases, consultants engage with us to...

Unrated
Oct 2025

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Analyst/Coordinator

Relationship, Services

CrossVue's implementation support is lacking, but the post-production support has been worth the...

Unrated
Oct 2025

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Analyst/Coordinator

Relationship, Services

CrossVue definitely meets our expectations, specifically with their communication about statuses and...

Unrated
Oct 2025

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Analyst/Coordinator

Relationship

We had a pretty good experience with CrossVue. They added resources as needed based on the skill...

Unrated
Oct 2025

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Analyst/Coordinator

Relationship, Operations

We have worked with a few firms, and I personally prefer working with CrossVue's resources over...

Unrated
Oct 2025

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CIO

Services

The expected outcome of this project with CrossVue was really trying to eliminate or minimize the...

Unrated
Jul 2025

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CIO

Operations

As we built the ERP foundation from an HR perspective, we were having ongoing conversations...

Unrated
Jul 2025

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CIO

Relationship, Operations

From a post-production support perspective, CrossVue helps with a lot of aspects regarding...

Unrated
Jul 2025

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CIO

Loyalty, Relationship

CrossVue is a good partner, and they work hard to earn our business. There are plenty of third-party...

Unrated
Jul 2025

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VP/Other Executive

Relationship, Services

CrossVue adapts very well. We have some things we have to be knowledgeable about, and there has been...

Unrated
Jul 2025

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VP/Other Executive

Loyalty, Value

CrossVue is great to work with. Based on normal consulting costs, they are reasonable, and they give...

Unrated
Jul 2025

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VP/Other Executive

Loyalty, Relationship

CrossVue is very supportive and helps us through any snags or unfamiliar areas that we come across....

Unrated
Jul 2025

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VP/Other Executive

Services, Value

CrossVue has been very good at getting us to the people who can solve our problems. We have had a...

Unrated
Jul 2025

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Director

Relationship, Services

One of CrossVue’s super strengths is helping us integrate with all the various vendors. All of their...

Unrated
Jun 2025

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Director

Relationship

CrossVue’s consultants have been fantastic. Even if we hit a weird spot with some sort of misstep,...

Unrated
Jun 2025

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Director

Loyalty, Relationship

We have been partnered with CrossVue for many years, and they have been great in terms of having...

Unrated
Jun 2025

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Director

Relationship, Operations

We use the firm for more than just an individual project. We use the firm for all ongoing efforts,...

Unrated
Jun 2025

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Director

Relationship

CrossVue’s upgrade support is fantastic. They put together a giant sheet of things we need to be...

Unrated
Jun 2025

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Manager

Relationship

CrossVue takes care of us. Our relationship is sometimes a partnership in that if we get stuck, we...

Unrated
May 2025

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Manager

Relationship, Services, Value

I would absolutely hire CrossVue again. I would even go so far as to recommend them to others....

Unrated
May 2025

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Manager

Relationship

CrossVue’s consultants go above and beyond for us. For what we do here and how CrossVue supports us,...

Unrated
May 2025

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