CrossVue Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
CrossVue really does provide great consultants. Out of about 20 people that we have worked with from...
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Relationship
The way CrossVue exceeded our expectations is by always providing very good consultants. They have...
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Relationship
CrossVue's strategic ability is good, but the one thing they could do to improve is to be more...
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Relationship
I just really like CrossVue's knowledge about Workday. Because of that great knowledge and their...
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Relationship, Services
I like that CrossVue has always been able to meet any deadlines we have set.
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Relationship
I would buy CrossVue's services again. Overall, we are happy with CrossVue, their level of customer...
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Value
With CrossVue, the only thing that I would like to understand is the hours that I get booked. When...
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Value
Sometimes we have to push back on CrossVue a bit. It seems like their standard is to charge what...
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Loyalty, Relationship
I enjoy working with CrossVue, and they definitely get the job done. They are a good company to work...
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Relationship, Operations
Some of the consultants are better than others at coming up with outside-the-box solutions. The firm...
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Relationship
When and if we run into any issues, the executives are easy to get involved in a meeting, and it is...
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Relationship
One thing that is going well with CrossVue is when we have an issue, there is not a lot of wait...
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Relationship
CrossVue provides support. If we have a project in another product that we are not sure how to start...
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Relationship
When we have urgent issues, whether they are break fixes or we need the firm to jump on a project,...
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Value
With CrossVue, we get billed for the hours that the professional services folks give us. There are...
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Relationship
In terms of execution, sometimes the firm crushes it, but other times, they really miss the boat...
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Relationship
The firm needs to stabilize in terms of their people. They have had a lot of changes in their...
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Relationship, Operations
We laid out for the firm quite firmly that they need to be more proactive in understanding what we...
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Loyalty
We have done work with another firm, but we chose to go with CrossVue instead, and we haven't been...
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Relationship
CrossVue has a network of strong technical experts who understand our EHR and the key partners that...
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Relationship
CrossVue has a strong group of technicians. We open a ticket and explain our issue, and they go in...
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Relationship
We have a great account manager at CrossVue that we work with. The top people at the organization...
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Relationship
When we work on renegotiating some things with CrossVue, they are very fair and supportive, and they...
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Relationship
When I opened a case for support, I asked a question, and the firm came back and answered my...
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Relationship
The staff and consultants from CrossVue are all very technically savvy. They understand not only our...
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Relationship, Value
CrossVue's service is expensive, but at the same time, we don’t have the internal resources. Nobody...
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Relationship
There have only been a few things that we have sent to CrossVue that haven't been able to be done....
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Relationship
Even though I think what we pay is too much for CrossVue, their consultants are certified and able...
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Relationship
Some of the CrossVue consultants execute things very well, and some of them take a moment. But they...
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Relationship
Our overall satisfaction has been good, but CrossVue has had a lot of movement lately, so we have...
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Relationship
We can always email our CrossVue account manager, and they are very good at trying to get us...
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Relationship
CrossVue is able to resolve any and all issues we have that our staff cannot resolve, so it is...
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Operations
Our design was over the top. We built in a number of roles, and I felt like CrossVue should have...
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Operations
CrossVue worked in difficult circumstances. We went through a design process, and there were...
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Relationship
In terms of managed services, CrossVue dissected their company. They were CrossCountry, and then...
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Relationship
CrossVue provided consultancy when we had decisions to make or wanted to make changes or review...
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Value
We were a very difficult customer, and CrossVue attempted to incorporate the extra hours that they...
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Relationship
We are a very unique business. Unless someone is in our unique business, they would find our work...
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Relationship
CrossVue could improve on helping us with regular product releases from one of our vendors by being...
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Relationship
CrossVue is responsive. We would hope for that in a firm. They tailor recommendations to our unique...
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Value
CrossVue does avoid charging for every little thing. They are very accommodating and wonderful.
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Relationship
One thing I would like the firm to work on is having better responsiveness or availability of their...
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Relationship
I would tell others that CrossVue is very knowledgeable and has great staff members. My advice for...
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Relationship
I don't know whether the firm consistently exceeds expectations. I think they meet expectations, and...
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Relationship
There is not a lot of red tape on the firm's side or our side. The firm does very well at having...
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Relationship
The firm does a great job with help desk services. For some of our specialty requests, it can take...
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Relationship, Operations
Our organization is pretty special. The firm could improve in terms of having a better understanding...
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