CrossVue Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Services
I would tell others to make sure turnaround times are established in the contract. Occasionally, it...
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Relationship, Operations, Services
CrossVue was our implementation partner. We typically work with the same staff members, who...
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Loyalty, Operations, Services, Value
I don't think CrossVue finished a lot of their projects during the implementation. Those carried...
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Operations, Services
With CrossVue, we had some open tasks, and the time to complete them was above our expectations. We...
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Loyalty, Value
CrossVue did not avoid charging us for everything. Integrations were quoted at dozens of hours and...
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Relationship, Operations
We hired CrossVue to help us with some implementation projects, and we had a great resource. That...
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Relationship, Operations
We initially had a really terrible resource from CrossVue. We were not confident in their knowledge....
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Relationship
CrossVue wanted the best for us, or at least some of the people we were working with did, but one of...
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Loyalty, Value
We did get extremely personal white-glove service from some of the people at CrossVue, but the...
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Relationship, Services, Value
Toward the end of our engagement with CrossVue, we did have quite a few good people work on our...
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Relationship, Operations, Services
CrossVue provided options for how we could get support for the Workday releases that they do twice a...
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Relationship, Operations
We had some phenomenal resources from CrossVue, but there were others who were on a blacklist for...
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Relationship, Services
When I first came onto the project, I felt like things were still above board with CrossVue. We had...
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Relationship, Services
At one point, CrossVue was taking weeks to respond to tickets that we had submitted. We would get no...
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Relationship
I love CrossVue's services. CrossVue thrives on customer support. We have an excellent partnership...
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Relationship, Services
CrossVue can provide help when we have knowledge gaps. In most cases, consultants engage with us to...
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Relationship, Services
CrossVue's implementation support is lacking, but the post-production support has been worth the...
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Relationship, Services
CrossVue definitely meets our expectations, specifically with their communication about statuses and...
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Relationship
We had a pretty good experience with CrossVue. They added resources as needed based on the skill...
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Relationship, Operations
We have worked with a few firms, and I personally prefer working with CrossVue's resources over...
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Services
The expected outcome of this project with CrossVue was really trying to eliminate or minimize the...
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Operations
As we built the ERP foundation from an HR perspective, we were having ongoing conversations...
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Relationship, Operations
From a post-production support perspective, CrossVue helps with a lot of aspects regarding...
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Loyalty, Relationship
CrossVue is a good partner, and they work hard to earn our business. There are plenty of third-party...
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Relationship, Services
CrossVue adapts very well. We have some things we have to be knowledgeable about, and there has been...
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Loyalty, Value
CrossVue is great to work with. Based on normal consulting costs, they are reasonable, and they give...
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Loyalty, Relationship
CrossVue is very supportive and helps us through any snags or unfamiliar areas that we come across....
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Services, Value
CrossVue has been very good at getting us to the people who can solve our problems. We have had a...
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Relationship, Services
One of CrossVue’s super strengths is helping us integrate with all the various vendors. All of their...
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Relationship
CrossVue’s consultants have been fantastic. Even if we hit a weird spot with some sort of misstep,...
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Loyalty, Relationship
We have been partnered with CrossVue for many years, and they have been great in terms of having...
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Relationship, Operations
We use the firm for more than just an individual project. We use the firm for all ongoing efforts,...
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Relationship
CrossVue’s upgrade support is fantastic. They put together a giant sheet of things we need to be...
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Relationship
CrossVue takes care of us. Our relationship is sometimes a partnership in that if we get stuck, we...
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Relationship, Services, Value
I would absolutely hire CrossVue again. I would even go so far as to recommend them to others....
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Relationship
CrossVue’s consultants go above and beyond for us. For what we do here and how CrossVue supports us,...
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