Bookmark

CrossVue Managed IT Services Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

CIO

CrossVue has been doing a good job. We had way too much turnover with the firm's resources during...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

The CrossVue help desk people are so fast, but they are also always willing to stop and show us why...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

CrossVue's service has been indispensable. We tried another firm, but they were awful. Thankfully,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We are looking for another managed IT services firm. Historically, CrossVue met our expectations,...

Comment Tone Negative
Pillars Loyalty, Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Manager

I would tell others to make sure turnaround times are established in the contract. Occasionally, it...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

CrossVue was our implementation partner. We typically work with the same staff members, who...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

I don't think CrossVue finished a lot of their projects during the implementation. Those carried...

Comment Tone Negative
Pillars Loyalty, Operations, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

With CrossVue, we had some open tasks, and the time to complete them was above our expectations. We...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

CrossVue did not avoid charging us for everything. Integrations were quoted at dozens of hours and...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Director

We hired CrossVue to help us with some implementation projects, and we had a great resource. That...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We initially had a really terrible resource from CrossVue. We were not confident in their knowledge....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

CrossVue wanted the best for us, or at least some of the people we were working with did, but one of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We did get extremely personal white-glove service from some of the people at CrossVue, but the...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Director

Toward the end of our engagement with CrossVue, we did have quite a few good people work on our...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Director

CrossVue provided options for how we could get support for the Workday releases that they do twice a...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

We had some phenomenal resources from CrossVue, but there were others who were on a blacklist for...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

When I first came onto the project, I felt like things were still above board with CrossVue. We had...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

At one point, CrossVue was taking weeks to respond to tickets that we had submitted. We would get no...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

I love CrossVue's services. CrossVue thrives on customer support. We have an excellent partnership...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

CrossVue can provide help when we have knowledge gaps. In most cases, consultants engage with us to...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

CrossVue's implementation support is lacking, but the post-production support has been worth the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

CrossVue definitely meets our expectations, specifically with their communication about statuses and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We had a pretty good experience with CrossVue. They added resources as needed based on the skill...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We have worked with a few firms, and I personally prefer working with CrossVue's resources over...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.