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CSI Healthcare IT Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We worked with the firm on an electronic conversion project. They helped with mapping and setting...
We finished after the final go-live last year, but support continued for months afterward to work...
The firm had formulas to figure out how many consultants we needed. There were different waves of...
We had multiple go-live waves, and for each one, the work started several months in advance so that...
We would list the firm as a strategic partner just because we used them and continue to use them for...
The firm was quick to address issues. I saw one issue where a staff member went a little off script...
We liked the level of detail and the ability to pivot when we needed to add work. The prep work was...
We liked the firm's level of professionalism and communication. They just stuck with things and...
I think a little more context around scheduling would have helped, especially around why certain...
I just want to say the account management team was fabulous. They were great, and one account...
CSI Companies can do work both before and after the go-live, so if people want a single-firm...
We chose to use CSI Companies because we were already using them for another project. In order for...
I don't consider CSI Companies to be overly strategic, but we are just using them from a staff...
We definitely have defined terms with CSI Companies, so there's an ongoing contractual relationship....
CSI Companies is a top strategic partner. We have consistently worked with the firm for the last...
CSI Companies’ staff members know the product well. They are extremely helpful.
To be considered a top strategic partner, not just a service provider, it would take CSI Companies...
Commentary Summary
Comment Type Breakout