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CSI Healthcare IT Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

We worked with the firm on an electronic conversion project. They helped with mapping and setting...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We finished after the final go-live last year, but support continued for months afterward to work...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The firm had formulas to figure out how many consultants we needed. There were different waves of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We had multiple go-live waves, and for each one, the work started several months in advance so that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We would list the firm as a strategic partner just because we used them and continue to use them for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The firm was quick to address issues. I saw one issue where a staff member went a little off script...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We liked the level of detail and the ability to pivot when we needed to add work. The prep work was...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We liked the firm's level of professionalism and communication. They just stuck with things and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I think a little more context around scheduling would have helped, especially around why certain...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I just want to say the account management team was fabulous. They were great, and one account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

CSI Companies can do work both before and after the go-live, so if people want a single-firm...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

We chose to use CSI Companies because we were already using them for another project. In order for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

I don't consider CSI Companies to be overly strategic, but we are just using them from a staff...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CIO

We definitely have defined terms with CSI Companies, so there's an ongoing contractual relationship....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

CSI Companies is a top strategic partner. We have consistently worked with the firm for the last...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

CSI Companies’ staff members know the product well. They are extremely helpful.

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

To be considered a top strategic partner, not just a service provider, it would take CSI Companies...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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