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Curae Patient Financing Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The ability to offer another option for patient financing has been helpful for the limited scope of...
By design, we do not send Curae Finance every account. We originally set the service up so that only...
One challenge is tied to our structure. When patients make payments through the Curae Finance...
I reach out to a certain executive from Curae Finance if I have a patient concern, and they are...
The people at Curae Finance handle all patient communication, and we have never had any issues come...
We have an unusual banking setup, so we have to do a month-end reconciliation to allocate Curae...
Part of the reason we went with Curae Finance was that someone I had previously worked with was...
We hired Curae Finance as an additional payment option for patients who wanted longer-term payment...
We chose the nonrecourse option because we wanted the A/R closed and off our books. Curae Finance...
Commentary Summary
Comment Type Breakout