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Datavant Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Engagement Partner
KLAS Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

We will be moving away from Datavant to an offshore coding vendor.

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

At one of our facilities, the Datavant coders are very speedy, but they make a lot of mistakes. At...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

My only experience with offshore outsourced coding has been with Datavant. It’s been highly...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I think that Datavant has exceeded expectations. Everyone told me not to outsource, and to certainly...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There have been some outcomes with Datavant that I wish we could really get to where I want to be. I...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Director

I would say that with coding, we don't have as many denials as we used to. The coding quality is...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

I love Datavant’s services. The coding is of good quality. They code a lot of things for us, so if I...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Datavant has a really great coder development program, and it allows me to bring on new coders at a...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

Datavant has exceeded our expectations. In terms of coding, Datavant is very good. They do very well...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

We're going through a process right now of renegotiating the contract for just the coders since we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We only use Datavant for contract coding. In coding, nothing has changed. We are very pleased with...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

There are some things that I have had to tell Datavant numerous times. For example, they have people...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

We had some issues recently with Datavant. They had a new manager who was assigned to the account...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

For us, because Datavant bills by the hour, productivity is really the outcome that we measure. We...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Value for money is hard to conceptualize because Datavant bills by the hour, and it does put added...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Honestly, I wouldn't even rate my own team with top marks. Coding is coding, and I think, for the...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Manager

We meet regularly with Datavant. They have a quick turnaround with email responses. We've been...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Datavant has been fine and has helped with our inpatient coverage needs. I would like to see more...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

We would like to replace all of our Datavant outsourced coders and have in-house inpatient coders,...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

Datavant seems to screen their staff members, and they send us staff members who are qualified, know...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I like the hands-on approach that Datavant's management team takes. They are very involved in...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Datavant is just really good at what they do. They really are the coding management firm. I put them...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I have a slightly positive sentiment toward the offshoring of outsourced coding services. That...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

We have a strong relationship with the Datavant support team, and we appreciate their consistent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like the consistency and the management from Datavant. We really have good collaboration with the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have some things that are still in progress with Datavant, and we are looking to enhance some...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Analyst/Coordinator

We got a new manager over the Datavant coders, and I do feel like things have gotten a little better...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Some of the Datavant coders seem more interested in quantity than quality. I feel like I’m sending a...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

A number of Datavant's people have been on our account for quite some time. Datavant and our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have had some issues with some of Datavant's folks. We are trying to diversify our staff so that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I have asked for information on something from Datavant to see what that looks like. I still don't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have had our salesperson on calls a couple of times, but I haven't seen a single executive above...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Datavant has mentioned retraining people for some issues we have been seeing, but we still have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With firms like Datavant, I don't ever expect employees to be perfect, but I do expect what the firm...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Datavant has our best interests in mind, and they try to make sure they are providing good-quality...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We occasionally need extra help, and Datavant does their best to find somebody, but sometimes they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

One particular Datavant coder stands out from the others. When someone is not up to par, the firm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

The service, team, and outcomes I have experienced with Datavant are all more than I could have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

The outsourced coding firm’s technology is very important because we are constantly changing. We are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have had good experiences with offshoring outsourced coding services. It is just that we have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I like the people we work with at Datavant. They are responsive and good. We have been working with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Back in the day, Datavant was nickel-and-diming for every little thing, but that was a very long...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Datavant is great at smaller charts. When something is good and positive, we don’t mind talking...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

From a quality standpoint, Datavant’s offshore resources are okay. Also, there is downtime, but that...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

What I have always liked about Datavant is the people. The people we work with are dedicated to our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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