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Datavant Outsourced Coding Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We will be moving away from Datavant to an offshore coding vendor.
At one of our facilities, the Datavant coders are very speedy, but they make a lot of mistakes. At...
My only experience with offshore outsourced coding has been with Datavant. It’s been highly...
I think that Datavant has exceeded expectations. Everyone told me not to outsource, and to certainly...
There have been some outcomes with Datavant that I wish we could really get to where I want to be. I...
I would say that with coding, we don't have as many denials as we used to. The coding quality is...
I love Datavant’s services. The coding is of good quality. They code a lot of things for us, so if I...
Datavant has a really great coder development program, and it allows me to bring on new coders at a...
Datavant has exceeded our expectations. In terms of coding, Datavant is very good. They do very well...
We're going through a process right now of renegotiating the contract for just the coders since we...
We only use Datavant for contract coding. In coding, nothing has changed. We are very pleased with...
There are some things that I have had to tell Datavant numerous times. For example, they have people...
We had some issues recently with Datavant. They had a new manager who was assigned to the account...
For us, because Datavant bills by the hour, productivity is really the outcome that we measure. We...
Value for money is hard to conceptualize because Datavant bills by the hour, and it does put added...
Honestly, I wouldn't even rate my own team with top marks. Coding is coding, and I think, for the...
We meet regularly with Datavant. They have a quick turnaround with email responses. We've been...
Datavant has been fine and has helped with our inpatient coverage needs. I would like to see more...
We would like to replace all of our Datavant outsourced coders and have in-house inpatient coders,...
Datavant seems to screen their staff members, and they send us staff members who are qualified, know...
I like the hands-on approach that Datavant's management team takes. They are very involved in...
Datavant is just really good at what they do. They really are the coding management firm. I put them...
I have a slightly positive sentiment toward the offshoring of outsourced coding services. That...
We have a strong relationship with the Datavant support team, and we appreciate their consistent...
I like the consistency and the management from Datavant. We really have good collaboration with the...
We have some things that are still in progress with Datavant, and we are looking to enhance some...
We got a new manager over the Datavant coders, and I do feel like things have gotten a little better...
Some of the Datavant coders seem more interested in quantity than quality. I feel like I’m sending a...
A number of Datavant's people have been on our account for quite some time. Datavant and our...
We have had some issues with some of Datavant's folks. We are trying to diversify our staff so that...
I have asked for information on something from Datavant to see what that looks like. I still don't...
We have had our salesperson on calls a couple of times, but I haven't seen a single executive above...
Datavant has mentioned retraining people for some issues we have been seeing, but we still have...
With firms like Datavant, I don't ever expect employees to be perfect, but I do expect what the firm...
Datavant has our best interests in mind, and they try to make sure they are providing good-quality...
We occasionally need extra help, and Datavant does their best to find somebody, but sometimes they...
One particular Datavant coder stands out from the others. When someone is not up to par, the firm...
The service, team, and outcomes I have experienced with Datavant are all more than I could have...
The outsourced coding firm’s technology is very important because we are constantly changing. We are...
I have had good experiences with offshoring outsourced coding services. It is just that we have...
I like the people we work with at Datavant. They are responsive and good. We have been working with...
Back in the day, Datavant was nickel-and-diming for every little thing, but that was a very long...
Datavant is great at smaller charts. When something is good and positive, we don’t mind talking...
From a quality standpoint, Datavant’s offshore resources are okay. Also, there is downtime, but that...
What I have always liked about Datavant is the people. The people we work with are dedicated to our...
Commentary Summary
Comment Type Breakout