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Datavant Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

There are some things that I have had to tell Datavant numerous times. For example, they have people...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

We had some issues recently with Datavant. They had a new manager who was assigned to the account...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

For us, because Datavant bills by the hour, productivity is really the outcome that we measure. We...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Value for money is hard to conceptualize because Datavant bills by the hour, and it does put added...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Honestly, I wouldn't even rate my own team with top marks. Coding is coding, and I think, for the...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Manager

We meet regularly with Datavant. They have a quick turnaround with email responses. We've been...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Datavant has been fine and has helped with our inpatient coverage needs. I would like to see more...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

We would like to replace all of our Datavant outsourced coders and have in-house inpatient coders,...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

Datavant seems to screen their staff members, and they send us staff members who are qualified, know...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I like the hands-on approach that Datavant's management team takes. They are very involved in...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Datavant is just really good at what they do. They really are the coding management firm. I put them...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I have a slightly positive sentiment toward the offshoring of outsourced coding services. That...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

We have a strong relationship with the Datavant support team, and we appreciate their consistent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like the consistency and the management from Datavant. We really have good collaboration with the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have some things that are still in progress with Datavant, and we are looking to enhance some...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Analyst/Coordinator

We got a new manager over the Datavant coders, and I do feel like things have gotten a little better...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Some of the Datavant coders seem more interested in quantity than quality. I feel like I’m sending a...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

A number of Datavant's people have been on our account for quite some time. Datavant and our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have had some issues with some of Datavant's folks. We are trying to diversify our staff so that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I have asked for information on something from Datavant to see what that looks like. I still don't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have had our salesperson on calls a couple of times, but I haven't seen a single executive above...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Datavant has mentioned retraining people for some issues we have been seeing, but we still have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With firms like Datavant, I don't ever expect employees to be perfect, but I do expect what the firm...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Datavant has our best interests in mind, and they try to make sure they are providing good-quality...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We occasionally need extra help, and Datavant does their best to find somebody, but sometimes they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

One particular Datavant coder stands out from the others. When someone is not up to par, the firm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

The service, team, and outcomes I have experienced with Datavant are all more than I could have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

The outsourced coding firm’s technology is very important because we are constantly changing. We are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have had good experiences with offshoring outsourced coding services. It is just that we have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I like the people we work with at Datavant. They are responsive and good. We have been working with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Back in the day, Datavant was nickel-and-diming for every little thing, but that was a very long...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Datavant is great at smaller charts. When something is good and positive, we don’t mind talking...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

From a quality standpoint, Datavant’s offshore resources are okay. Also, there is downtime, but that...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

What I have always liked about Datavant is the people. The people we work with are dedicated to our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Recently Datavant had a change in management, but in the short time that their current management...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With Datavant, I have had some staff members who have had issues following instructions; they were...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We want Datavant to continue to focus on AI and autonomous coding. The firm has an AI tool that they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Datavant audits their contract coders regularly. The firm's coders are with them long term, so they...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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