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Datavant Risk Adjustment Solution Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Engagement
KLAS Senior Vice President of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

We use Datavant for retrieval and coding. The retrieval piece is fine, but we're probably going to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Datavant hasn’t evolved. Their product is the same as it was years ago, so I don't rate them too...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have to work with Datavant due to their unique relationship with provider offices, but they help...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Apixio used to be exceptionally clear and very good with their billing, but since Datavant purchased...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Datavant is helping us increase the identification of HCCs for submission to CMS. Also, the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Datavant may be part of our long-term plans. There are some potential enhancements to some of the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Datavant is very transparent with their charges, and if there is ever a dispute, they are very good...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

Datavant is probably fairly content with their core business, and they seem less motivated to do the...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Datavant helps us achieve RADV readiness from a foundational perspective. They are our final...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Other C-Suite

Apixio Retrospective Risk Adjustment Suite helps drive accurate documentation and coding, and that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Other C-Suite

Datavant has been a long-standing partner with us. I don't know if Datavant is on the cutting edge,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

The API connections on the Datavant side with medical records have grown, and that's been helpful.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Datavant’s pricing is a little old school, so I feel like it's a little higher than it needs to be.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Direct EHR access through Apixio Retrospective Risk Adjustment Suite and increasing that footprint...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

With Datavant, there's sometimes a back-and-forth, especially at the launch of projects, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The vendor is currently in their transition from Apixio to Datavant, and we are working through some...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

The product is technologically advanced, and the support team is very responsive. The solution is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We do annual business reviews, and I keep pushing the vendor and trying to get them to do more with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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COO

The chart retrieval with EHR integration in Ciox Health Retrospective Risk Adjustment Suite works...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

We got the integration with Swellbox to work, and it has made things much easier. It helps us not...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

A lot of what we do is very time sensitive, and we have tight deadlines to hit from the government....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Datavant doesn’t integrate a lot. They just send us the results back in a format that we can ingest...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have no issues with support. The vendor is always there for us. They've changed our contact...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The training is good. There's not a lot we do. We look at Datavant's coding tool, but they've...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

What Datavant is doing for us is great. They have a second record retrieval process that we're kind...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We're getting a nice ROI. Our money is well spent. We would keep Datavant on board. We have no plans...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Datavant is very timely with their responses and their work. We're sending them medical records, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The only thing we have against Datavant is the final project output reporting of how things went and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Datavant needs to improve their NLP for coding, and they should continue to develop more on an...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I would contract with Datavant again because they dominate the industry for chart retrieval, so we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Datavant collaborates well, so I would tell them to keep doing what they are doing.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Datavant's acquisition of Apixio has been good overall. The vendor is trying to integrate reporting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With the product, we see quicker turnarounds with requests for records and delivery of reports....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Legacy Datavant folks are using the system for chart retrieval. For my purposes, the system is used...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Ciox Health Retrospective Risk Adjustment Suite is pretty much hands-off. Payers send in lists, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Datavant has a new portal where they want us to share information with third-party requesters, but...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I'm lucky. I have a good leadership team that we work with at Datavant. Datavant helped with some...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

There are pros and cons to how Apixio Retrospective Risk Adjustment Suite is set up. In the auditor...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The outcome that Apixio Retrospective Risk Adjustment Suite has helped us to achieve is the coding...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I don't know whether we have really seen the road map and vision for the next year for Apixio...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have had some negative impact from the acquisition of Apixio. The communication has changed. It...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Datavant is very transparent when changes are coming up and makes sure we understand those changes....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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