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Dedalus Care (HCIS) (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

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Analyst/Coordinator

What I like most about the product is its price and versatility.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The vendor should better adapt to the needs of our healthcare system and resolve issues quickly and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The biggest opportunities to improve the product are across the board. It needs improvements in user...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor's greatest strengths are their knowledge of the business and their understanding of our company....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I like that Dedalus Care is a global solution. It is a solution not only for doctors, nurses, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Dedalus could improve the quality control for new versions, especially for small issues. Sometimes,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

I would buy the system again with some changes, like a clinical workstation that is more oriented...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Dedalus is a little expensive. I wouldn't call them dishonest, but compared to other EHR providers,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

The things I like the most about Dedalus are their commercial action and the sales attention that we...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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CIO

Dedalus provides two types of support. The first is immediate support for incidents and regular...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Dedalus needs to improve their commitments. They commit to things that they don't follow through on....

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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CIO

Dedalus doesn't provide training. For example, when we upgrade to a new version of the system, they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

Dedalus is really struggling right now. They have too much business, and now they cannot really...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

What I like most about the product is its robustness and its ability to cover a high percentage of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

The greatest opportunities to improve the product are to incorporate AI-based assistance and to add...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The supplier's greatest strengths are their reliability, commitment to our needs, and a degree of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

The supplier could improve my experience by shortening the time to market for new functionalities...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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