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DeepUnity (Global) Commentary
Filtered view: (Dach)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We are completely satisfied with Dedalus. Everything is running very well. I have always had very...
The development is lagging a bit. There are things that have not yet been implemented as we would like....
The vendor’s greatest strengths are their highly experienced employees, their ability to implement...
What I like most about the product is that it is very comprehensive and can cover a wide range of needs....
The greatest opportunities for product improvement are streamlining the administration area to make...
Better project management would improve my experience as a customer.
A large number of new requirements are coming up right now, whether that is with AI systems or the...
With Dedalus, sometimes we have to work through first-level support for a while before the issue is...
Dedalus' ongoing fees are fair, but I don't have a point of comparison for what other customers are...
Training for DeepUnity is provided directly to end users. For example, someone can come on-site and...
So far with Dedalus, pretty much everything we have needed has been implemented successfully. That's...
The provider’s greatest strengths are integration and breadth of functionality. I like DeepUnity's...
The biggest opportunity for product improvement is the modernization of the back-end client. Dedalus...
The provider’s greatest strengths are customer proximity, quick response times, and a strong sense...
The biggest opportunities for product improvement are report standardization and expanded AI support....
What I like most about the product is its comprehensiveness, clarity, ease of use, and availability.
The biggest opportunity for product improvement is to bring all developments into a single system environment....
Customer proximity and speed of support are the vendor's strengths. I like the interoperability and...
Commentary Summary
Comment Type Breakout