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DxCare (Global) (Mostly France) Commentary
Filtered view: (France)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Things are going well. The system has been installed for a very long time now and is stable. The...
I would buy the product again because overall, it has been rather satisfactory.
Compared to the last few years, we are stable, and that in itself is positive because it means we...
There are still significant costs tied to outdated, not fully innovative solutions.
From what I can see, it isn't Dedalus's fault that they are a very French or European player with a...
Dedalus’s training has made a lot of progress compared to what we experienced in the past. They now...
We have a somewhat unique relationship with Dedalus; in terms of support, I would say we're a bit...
In terms of features, DxCare is not the worst. DxCare is stable. Honestly, I think that Dedalus is...
DxCare is always too expensive. Today, in France, we have a major issue. I don't know if it's the...
With DxCare, we cover almost all the needs of our clinical services. We can do almost everything...
There are many very positive aspects to our partnership with Dedalus, but like many companies,...
Dedalus’s road map is starting to become clearer. Ultimately, their objective is for DxCare...
DxCare is nearing the end of its life cycle. Our long-term plan is to migrate to Care4U. I'm not...
Today, overall, things are going rather well with DxCare. I do not have any major blocking points...
DxCare meets very few local requirements, and there are a lot of requests for updates. The system we...
Dedalus has just changed management, so I’m not too familiar with how things are operating. But...
Previously, we had an in-house solution developed by our in-house developers, but now they’ve all...
Dedalus has a strong partnership with our institution, and they are responsive to our expectations....
Dedalus can improve with the user experience and the product's ergonomics.
Commentary Summary
Comment Type Breakout