DxCare (Global) (Mostly France) Commentary
Filtered view: (Europe)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
Improving the usability, ergonomics, and system stability would enhance the customer experience.
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Value
DxCare works, but there is no clear return on investment. Whenever possible, the Dedalus team tries...
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Relationship, Product
When it comes to needs within the French market, there are benchmarks at the European level and...
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Loyalty
There are as many negatives as there are positives with our relationship with Dedalus. Navigating...
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Loyalty
The vendor has developed a new version of the solution that they said would be a modernized ORBIS,...
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Relationship, Product
Dedalus doesn’t stand in the way of interoperability with other systems. In terms of flow, there are...
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Relationship, Product
DxCare meets most of our local needs, but there are things that we are waiting for and certain...
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Relationship, Product
Our experience with Dedalus has always been good, but they have always had the same shortcomings....
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Loyalty, Product
The downside of Dedalus right now is that their new product is several years out. When we see...
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Product, Value
Regarding the product meeting our local needs, the first important thing that comes to mind is...
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Culture, Product
Dedalus should finalize their new software offering.
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Product
My low satisfaction with the product quality is due to insufficient software ergonomics. The system...
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Operations
The vendor could improve by providing training. I haven’t had a lot of training. If I could design...
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Product
The solution meets most of our local needs because it was developed in France. I have patient...
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Operations, Product
For a patch, there may be two or three bugs, but that is fine. A new version means there will be a...
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Loyalty
Generally, in large facilities, we need software that is adaptable, but DxCare isn’t necessarily as...
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Loyalty, Product
We have integrated DxCare into as many third-party solutions as possible. It is also integrated into...
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Value
One way the product hasn’t lived up to its promises is there are no chemotherapy modules. They are...
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Relationship
The vendor's support has a lack of people. In fact, in France, we have some difficulties with...
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Loyalty, Relationship
Dedalus is in the process of figuring out integration for the solution, and they are generating a...
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Loyalty
Dedalus is changing out DxCare for another product, but it would certainly be a web solution...
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Relationship, Product
Dedalus is a great company. Investing in healthcare is very important for them, and they are doing a...
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