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Deloitte Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Deloitte could improve by doing more aggressive work on the backlog and aging items. We've made some...
The number-one driving force in considering outsourcing was that we were looking for scalability for...
We are trying to improve our overall communication and interaction with the firm’s team. Deloitte...
When it comes to the level of expertise within Deloitte, people have to adopt a different mindset...
We've had very good experiences with Deloitte's staff members who are seasoned veterans and who may...
Deloitte is a valuable partner to us. They always try to ensure that they are looking for...
Deloitte is involved with many different aspects of our delivery, and sometimes their efforts appear...
Deloitte has met and exceeded some of their SLAs. They have applied the right resources at the right...
While Deloitte delivered based on their internal statistics, the manner of achievement was via the...
We made the decision to go with some third-party firms to increase our ability to scale IT services,...
With Deloitte, a number of their folks aren't based in the US. They end work early in our work day....
Deloitte said they would provide us with services and make things scalable when we brought in new...
We have seen a gamification of the vendor's metrics. We have a fair volume of incidents where...
With Deloitte, we have had some system changes that were made for reasons that we didn't understand....
Commentary Summary
Comment Type Breakout