Deloitte Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services
Deloitte said they would provide us with services and make things scalable when we brought in new...
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Loyalty, Relationship
We made the decision to go with some third-party firms to increase our ability to scale IT services,...
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Relationship, Services
We have seen a gamification of the vendor's metrics. We have a fair volume of incidents where...
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Relationship, Services
With Deloitte, we have had some system changes that were made for reasons that we didn't understand....
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Relationship
With Deloitte, a number of their folks aren't based in the US. They end work early in our work day....
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Relationship, Services
Deloitte is a valuable partner to us. They always try to ensure that they are looking for...
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Relationship, Operations
Deloitte is involved with many different aspects of our delivery, and sometimes their efforts appear...
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Services, Value
Deloitte has met and exceeded some of their SLAs. They have applied the right resources at the right...
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Relationship, Operations, Value
While Deloitte delivered based on their internal statistics, the manner of achievement was via the...
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Relationship, Operations
Our work with Deloitte’s offshore resources has gone really well overall. It took a while to build...
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Value
We are hitting the targets that we had on the rate per hour and the savings relative to other...
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Relationship, Services
Deloitte brought several different areas of automation and efficiencies into the process. They...
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Relationship
Deloitte is very responsive and interested in mutual success. When we were having some challenges,...
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Relationship
Deloitte has Deloitte University, which is where they take some of our leaders, like the CIO or CFO,...
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Loyalty, Operations, Value
We selected Deloitte because they had a good model. Several of their clients had good references....
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Relationship, Services
The advice I would give to prospective Deloitte clients is to know who they are and what they need...
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Relationship
In some areas of my organization, Deloitte exceeds expectations, and in other areas, they do not. It...
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Loyalty, Relationship, Value
The primary driver for bringing in Deloitte was growing labor costs. We wanted to try to tap into...
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Value
There are firms that do the same service for significantly cheaper, but Deloitte is the approved...
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Relationship, Services
There isn't a ton of strategy where Deloitte is saying what we should be thinking about in the...
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Relationship, Value
I would say if a client knows what work they need to get done and how that work should get done and...
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Relationship
Deloitte is responsive and thoughtful, and their leadership is really tuned in. They want us to be...
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Relationship
We began to see outcomes with Deloitte pretty immediately. They were very fast to come in, help us...
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Loyalty, Relationship
We had a prior relationship with Deloitte to do some application stuff, and they had done a really...
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Value
Due to growing labor costs, we wanted to tap into the global market and see cost savings. We have...
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Loyalty, Relationship, Services
We selected Deloitte because they were very well put together. They hear the need, and they come...
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Services
I'm very happy with Deloitte’s resources. We can't tell the difference between onshore, nearshore,...
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Loyalty, Services, Value
With Deloitte, the value added is their size due to the number of people they have. It is very quick...
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Relationship, Operations
I am very happy with the expertise Deloitte brings to the table. They know the product very well,...
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Relationship, Operations, Services
We have had challenges, but I don't believe they have come as a result of the system integrator....
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Loyalty, Services, Value
At the end of the day, moving from many different legacy ERP applications to a single cloud ERP...
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Relationship
Deloitte absolutely came to bat with the IT staff it takes to manage the system. They continue to do...
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Value
My costs are so much lower because of Deloitte. We pay low rates for offshore people that we can’t...
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Loyalty, Value
We have moved to Deloitte in some areas because our previous firm was extremely expensive compared...
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Relationship
There are areas where we have some gaps with offshore resources, but the onshore Deloitte resources...
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Value
Because I use Deloitte’s services, I can get more out of the firm. I ask them to do things, and they...
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Relationship
The key to working with Deloitte is the partnership with the leader. We have to find the right...
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Relationship
Deloitte has some offshore resources, and I initially calculated that they would only do a fraction...
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