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Deloitte Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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VP/Other Executive

Deloitte is a valuable partner to us. They always try to ensure that they are looking for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Deloitte is involved with many different aspects of our delivery, and sometimes their efforts appear...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte has met and exceeded some of their SLAs. They have applied the right resources at the right...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

While Deloitte delivered based on their internal statistics, the manner of achievement was via the...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

We made the decision to go with some third-party firms to increase our ability to scale IT services,...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

With Deloitte, a number of their folks aren't based in the US. They end work early in our work day....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Deloitte said they would provide us with services and make things scalable when we brought in new...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

We have seen a gamification of the vendor's metrics. We have a fair volume of incidents where...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

With Deloitte, we have had some system changes that were made for reasons that we didn't understand....

Comment Tone Positive
Pillars Services
Evaluation Unrated

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