Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Operations
The work we did with Deloitte involved some digital platforms. One did not work out for us because...
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Relationship, Services
There was always one dedicated consultant from Deloitte, but we also had access to a few people...
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Value
All of our contracts already have callouts on what we expect to pay. Deloitte does not change that....
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Loyalty, Relationship
We are extremely satisfied with the strength of our partnership with Deloitte. They come to the...
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Relationship, Operations, Value
Deloitte is experienced, but it requires a lot of input from the client to build something out. So...
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Loyalty, Operations, Value
We achieved value. Deloitte provided insights through their tool, but it just was not usable for our...
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Operations, Value
With a certain platform from Deloitte, we couldn't do anything with the information. Deloitte...
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Loyalty
We consulted one other firm before Deloitte. Based on the experience we had first, we wanted to make...
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Loyalty, Value
I would not hire Deloitte for these services again at our organization because we transitioned to...
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Operations, Services
For the digital tool, the user-friendly aspect could improve over time. It is a self-service...
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Relationship
Deloitte made themselves constantly available. I never had to track them down or wonder where they...
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Relationship, Operations
The firm did whatever research we asked them to do, did a great job supporting us, and brought the...
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Relationship
The outcomes we achieved included improved customer experience, improved value, and improved...
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Value
We got the things that mattered, and I believe we received our money’s worth. While consulting firms...
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Relationship
Deloitte balanced the focus on outcomes with the technical components required to achieve them. They...
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Loyalty, Relationship, Operations
Deloitte was very experienced. They brought strong partners and an excellent team, and they invested...
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Loyalty, Operations
We chose Deloitte because they offered the strongest database and benchmarking expertise, especially...
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Relationship, Operations
Deloitte showed strong overall experience, though the expertise of team members varied. The...
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Relationship, Services
The main gap in our project with Deloitte was the lack of benchmarking and recommendations. They...
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Relationship, Operations
From the start, we limited the firm's work to the core project, and we planned to handle follow-up...
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Loyalty
We engaged Deloitte because some of our costs in a certain area had gone up considerably. Our...
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Value
Deloitte put a price tag on things, and they hit the price tag. We knew what they were going to...
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Loyalty, Relationship
The road map that Deloitte put together has actually been quite helpful to sort of make sure that...
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Loyalty, Relationship
One of the key factors for whether we would work with the firm again was a specific person. If we...
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Relationship
Deloitte met but did not exceed expectations. They did give us what we wanted. Deloitte has a...
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Relationship
Some of the firm’s people are good because they internalize what we are asking them to do. They...
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Relationship, Operations
We were in a very interesting time frame, and we had to be very emotionally intelligent about how we...
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Operations, Services
Deloitte had strong people with solid experience in strategic planning and finance. They were very...
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Loyalty, Relationship
Deloitte did a good job, and our organization has been very happy with the changes that they have...
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Relationship, Operations, Value
We definitely improved efficiency in several areas and did a lot of change management along the way...
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Loyalty, Value
Sometimes Deloitte nickel-and-dimed us like many firms do. Toward the end, they were more flexible...
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Relationship, Services
Early on, Deloitte was very engaged at the highest level. And obviously, as the project has gone on,...
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Relationship, Operations, Services, Value
Deloitte has consistently exceeded our expectations. There are always unknowns. As we went into a...
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Services
We have a very experienced team from Deloitte. Deloitte’s staffing is great. There are some...
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Services, Value
The one area for improvement for Deloitte is just due to the vastness of the work, and that is with...
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Value
With Deloitte, we have achieved a systemized approach to a specific area and improved performance in...
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Operations
The only negative thing I would say is that one of the consultants got a bit flustered during a...
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Operations
The firm understands the space and the difficulties organizations have with proving value in this...
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Relationship
There was someone that was doing overall account management for us, but that person transitioned...
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Operations
Deloitte was well versed, and they understood the industry and were experienced. One of the...
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Value
I had done work with Deloitte at a previous company in the same space, so I knew what they could...
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Loyalty
Deloitte’s staff was very experienced in the task that they were assigned. Originally, the senior...
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Operations, Value
The outcome we achieved with Deloitte was that we were able to get a structure around the related...
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Relationship
Deloitte was very empowered to solve our problems. Deloitte stayed in communication and really took...
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Relationship
Deloitte has top-quality people up and down the chain. I was very impressed with the people at all...
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Loyalty, Relationship
We would choose to work with Deloitte again because of their interpersonal skills. They have been...
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Relationship, Operations
Deloitte exceeded my expectations. Some of us were skeptical about the value they would actually...
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Relationship
In terms of quality, some of Deloitte’s staff members and consultants rated at the top of the scale....
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Relationship, Operations
Deloitte's people were members of the team at every turn and every level. There was no blaming and...
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Relationship, Operations
Deloitte is constantly engaged. They are very skilled at identifying potential roadblocks and...
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Operations, Value
With Deloitte, we have decreased our costs. We can expand our work without having to expand our...
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Operations
There are more technical challenges when it comes to Deloitte’s recommendations and expectations in...
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Relationship, Operations, Services
When Deloitte first does an assessment, they usually try to gain a full understanding of the client....
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Operations, Value
Deloitte is very expensive, but we know the quality of work we get with them. I know they are not...
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Relationship
Our expectations were high, and Deloitte has met them. I have done this type of work internally for...
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Relationship, Operations
We basically hired Deloitte for planning as opposed to carrying out the planning. They kind of...
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Relationship
The way our arrangement is structured is important. We did not arrange it on an at-risk basis. We...
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Loyalty, Relationship, Operations
Deloitte certainly had an approach, and we bought that approach, but it wasn't a cookie-cutter...
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Relationship, Services
The overall engagement has multiple workstreams inside of it. That is where all the action takes...
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Value
Deloitte is a more expensive organization than some of the smaller firms, but we are paying for...
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Operations
Deloitte exceeded our expectations with the idea generation, templates, resources, and information...
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Relationship
Deloitte accomplished exactly what we needed them to do, and they did a good job. Deloitte brought...
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Loyalty, Operations
I think that a couple of the tools that the firm has deployed have not been quite as exceptional as...
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Relationship, Services
Deloitte can take high-level concepts and understand root causes that are preventing us from being...
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Relationship, Operations
Deloitte has significant knowledge and understanding of the work they are doing as well as of our...
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Relationship, Operations
The thing that makes or breaks an engagement is the actual consultants that we work with. To the...
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Relationship
Deloitte demonstrated a commitment to the partnership. They had a willingness to go above and beyond...
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Relationship, Services
One of Deloitte’s strengths is deep expertise in this field. They work with a number of clients, so...
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Relationship, Operations
Overall, the process with Deloitte has gone really well. They have exceeded our expectations. The...
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Loyalty
There are no gaps that we expect Deloitte to cover. We are preparing to implement a system in the...
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Loyalty
We did consider other folks, but we selected Deloitte based on prior experience from some of the...
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Relationship
The number-one key to engaging with Deloitte is the team that they bring to the table. The customer...
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Loyalty
We chose Deloitte because in the oral presentation that they did, we could just tell that their...
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Relationship
Anytime we had an issue, Deloitte corrected the course with us. They listened and made sure we got...
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Relationship, Operations
Deloitte brought us a great team. Their people were very experienced and definitely at the top of...
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Operations
The process and the approach that Deloitte brought were very well laid out, articulated, and...
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Operations, Value
Our project with Deloitte allowed us to bring together a great patient experience and create an...
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Loyalty, Services
Deloitte was very experienced. We went through a very strong selection process to make sure that...
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Relationship, Services
Deloitte is great. The time a firm spends outside of the billable hours is as important as what they...
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Operations
With Deloitte, we had some turnover between projects. Things were choppy, and the lead consultants...
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Relationship
I would like Deloitte to understand our business better up front rather than starting from a place...
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Value
With Deloitte’s charges, we had a few surprises. We are still seeing a few surprises in terms of...
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Relationship
Deloitte’s deliverables were very actionable. There were a lot of good ways of thinking about the...
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Operations
Deloitte did such a good job in the previous project we hired them for that we extended our contract...
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Relationship
Deloitte is really good at having our long-term interests at heart. Across all of the products and...
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Relationship, Operations
From the get-go of our first engagement with Deloitte, they really knocked it out of the park. I...
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Relationship, Operations
On their own dime, Deloitte stays very connected with me, and they are providing insights, advice,...
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Relationship, Services
What is important is really giving Deloitte access to the information they need to understand your...
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Relationship
Deloitte is the best consulting firm I have seen in the revenue cycle space, but for some of the...
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