Deloitte Healthcare Management Consulting Commentary
Filtered view: All
Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Deloitte made themselves constantly available. I never had to track them down or wonder where they...
Login or Create an Account to see details.
Relationship, Operations
The firm did whatever research we asked them to do, did a great job supporting us, and brought the...
Login or Create an Account to see details.
Relationship
The outcomes we achieved included improved customer experience, improved value, and improved...
Login or Create an Account to see details.
Value
We got the things that mattered, and I believe we received our money’s worth. While consulting firms...
Login or Create an Account to see details.
Relationship
Deloitte balanced the focus on outcomes with the technical components required to achieve them. They...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Deloitte was very experienced. They brought strong partners and an excellent team, and they invested...
Login or Create an Account to see details.
Loyalty, Operations
We chose Deloitte because they offered the strongest database and benchmarking expertise, especially...
Login or Create an Account to see details.
Relationship, Operations
Deloitte showed strong overall experience, though the expertise of team members varied. The...
Login or Create an Account to see details.
Relationship, Services
The main gap in our project with Deloitte was the lack of benchmarking and recommendations. They...
Login or Create an Account to see details.
Relationship, Operations
From the start, we limited the firm's work to the core project, and we planned to handle follow-up...
Login or Create an Account to see details.
Loyalty
We engaged Deloitte because some of our costs in a certain area had gone up considerably. Our...
Login or Create an Account to see details.
Value
Deloitte put a price tag on things, and they hit the price tag. We knew what they were going to...
Login or Create an Account to see details.
Loyalty, Relationship
The road map that Deloitte put together has actually been quite helpful to sort of make sure that...
Login or Create an Account to see details.
Loyalty, Relationship
One of the key factors for whether we would work with the firm again was a specific person. If we...
Login or Create an Account to see details.
Relationship
Deloitte met but did not exceed expectations. They did give us what we wanted. Deloitte has a...
Login or Create an Account to see details.
Relationship
Some of the firm’s people are good because they internalize what we are asking them to do. They...
Login or Create an Account to see details.
Relationship, Operations
We were in a very interesting time frame, and we had to be very emotionally intelligent about how we...
Login or Create an Account to see details.
Operations, Services
Deloitte had strong people with solid experience in strategic planning and finance. They were very...
Login or Create an Account to see details.
Loyalty, Relationship
Deloitte did a good job, and our organization has been very happy with the changes that they have...
Login or Create an Account to see details.
Relationship, Operations, Value
We definitely improved efficiency in several areas and did a lot of change management along the way...
Login or Create an Account to see details.
Loyalty, Value
Sometimes Deloitte nickel-and-dimed us like many firms do. Toward the end, they were more flexible...
Login or Create an Account to see details.
Relationship, Services
Early on, Deloitte was very engaged at the highest level. And obviously, as the project has gone on,...
Login or Create an Account to see details.
Relationship, Operations, Services, Value
Deloitte has consistently exceeded our expectations. There are always unknowns. As we went into a...
Login or Create an Account to see details.
Services
We have a very experienced team from Deloitte. Deloitte’s staffing is great. There are some...
Login or Create an Account to see details.
Services, Value
The one area for improvement for Deloitte is just due to the vastness of the work, and that is with...
Login or Create an Account to see details.
Value
With Deloitte, we have achieved a systemized approach to a specific area and improved performance in...
Login or Create an Account to see details.
Operations
The only negative thing I would say is that one of the consultants got a bit flustered during a...
Login or Create an Account to see details.
Operations
The firm understands the space and the difficulties organizations have with proving value in this...
Login or Create an Account to see details.
Relationship
There was someone that was doing overall account management for us, but that person transitioned...
Login or Create an Account to see details.
Operations
Deloitte was well versed, and they understood the industry and were experienced. One of the...
Login or Create an Account to see details.
Value
I had done work with Deloitte at a previous company in the same space, so I knew what they could...
Login or Create an Account to see details.
Loyalty
Deloitte’s staff was very experienced in the task that they were assigned. Originally, the senior...
Login or Create an Account to see details.
Operations, Value
The outcome we achieved with Deloitte was that we were able to get a structure around the related...
Login or Create an Account to see details.
Relationship
Deloitte was very empowered to solve our problems. Deloitte stayed in communication and really took...
Login or Create an Account to see details.
Relationship
Deloitte has top-quality people up and down the chain. I was very impressed with the people at all...
Login or Create an Account to see details.
Loyalty, Relationship
We would choose to work with Deloitte again because of their interpersonal skills. They have been...
Login or Create an Account to see details.
Relationship, Operations
Deloitte exceeded my expectations. Some of us were skeptical about the value they would actually...
Login or Create an Account to see details.
Relationship
In terms of quality, some of Deloitte’s staff members and consultants rated at the top of the scale....
Login or Create an Account to see details.
Relationship, Operations
Deloitte's people were members of the team at every turn and every level. There was no blaming and...
Login or Create an Account to see details.
Relationship, Operations
Deloitte is constantly engaged. They are very skilled at identifying potential roadblocks and...
Login or Create an Account to see details.
Operations, Value
With Deloitte, we have decreased our costs. We can expand our work without having to expand our...
Login or Create an Account to see details.
Operations
There are more technical challenges when it comes to Deloitte’s recommendations and expectations in...
Login or Create an Account to see details.
Relationship, Operations, Services
When Deloitte first does an assessment, they usually try to gain a full understanding of the client....
Login or Create an Account to see details.
Operations, Value
Deloitte is very expensive, but we know the quality of work we get with them. I know they are not...
Login or Create an Account to see details.
Relationship
Our expectations were high, and Deloitte has met them. I have done this type of work internally for...
Login or Create an Account to see details.
Relationship, Operations
We basically hired Deloitte for planning as opposed to carrying out the planning. They kind of...
Login or Create an Account to see details.
Relationship
The way our arrangement is structured is important. We did not arrange it on an at-risk basis. We...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Deloitte certainly had an approach, and we bought that approach, but it wasn't a cookie-cutter...
Login or Create an Account to see details.
Relationship, Services
The overall engagement has multiple workstreams inside of it. That is where all the action takes...
Login or Create an Account to see details.
Value
Deloitte is a more expensive organization than some of the smaller firms, but we are paying for...
Login or Create an Account to see details.
Operations
Deloitte exceeded our expectations with the idea generation, templates, resources, and information...
Login or Create an Account to see details.
Relationship
Deloitte accomplished exactly what we needed them to do, and they did a good job. Deloitte brought...
Login or Create an Account to see details.
Loyalty, Operations
I think that a couple of the tools that the firm has deployed have not been quite as exceptional as...
Login or Create an Account to see details.
Relationship, Services
Deloitte can take high-level concepts and understand root causes that are preventing us from being...
Login or Create an Account to see details.
Relationship, Operations
Deloitte has significant knowledge and understanding of the work they are doing as well as of our...
Login or Create an Account to see details.
Relationship, Operations
The thing that makes or breaks an engagement is the actual consultants that we work with. To the...
Login or Create an Account to see details.
Relationship
Deloitte demonstrated a commitment to the partnership. They had a willingness to go above and beyond...
Login or Create an Account to see details.
Relationship, Services
One of Deloitte’s strengths is deep expertise in this field. They work with a number of clients, so...
Login or Create an Account to see details.
Relationship, Operations
Overall, the process with Deloitte has gone really well. They have exceeded our expectations. The...
Login or Create an Account to see details.
Loyalty
There are no gaps that we expect Deloitte to cover. We are preparing to implement a system in the...
Login or Create an Account to see details.
Loyalty
We did consider other folks, but we selected Deloitte based on prior experience from some of the...
Login or Create an Account to see details.
Relationship
The number-one key to engaging with Deloitte is the team that they bring to the table. The customer...
Login or Create an Account to see details.
Loyalty
We chose Deloitte because in the oral presentation that they did, we could just tell that their...
Login or Create an Account to see details.
Relationship
Anytime we had an issue, Deloitte corrected the course with us. They listened and made sure we got...
Login or Create an Account to see details.
Relationship, Operations
Deloitte brought us a great team. Their people were very experienced and definitely at the top of...
Login or Create an Account to see details.
Operations
The process and the approach that Deloitte brought were very well laid out, articulated, and...
Login or Create an Account to see details.
Operations, Value
Our project with Deloitte allowed us to bring together a great patient experience and create an...
Login or Create an Account to see details.
Loyalty, Services
Deloitte was very experienced. We went through a very strong selection process to make sure that...
Login or Create an Account to see details.
Relationship, Services
Deloitte is great. The time a firm spends outside of the billable hours is as important as what they...
Login or Create an Account to see details.
Operations
With Deloitte, we had some turnover between projects. Things were choppy, and the lead consultants...
Login or Create an Account to see details.
Relationship
I would like Deloitte to understand our business better up front rather than starting from a place...
Login or Create an Account to see details.
Value
With Deloitte’s charges, we had a few surprises. We are still seeing a few surprises in terms of...
Login or Create an Account to see details.
Relationship
Deloitte’s deliverables were very actionable. There were a lot of good ways of thinking about the...
Login or Create an Account to see details.
Operations
Deloitte did such a good job in the previous project we hired them for that we extended our contract...
Login or Create an Account to see details.
Relationship
Deloitte is really good at having our long-term interests at heart. Across all of the products and...
Login or Create an Account to see details.
Relationship, Operations
From the get-go of our first engagement with Deloitte, they really knocked it out of the park. I...
Login or Create an Account to see details.
Relationship, Operations
On their own dime, Deloitte stays very connected with me, and they are providing insights, advice,...
Login or Create an Account to see details.
Relationship, Services
What is important is really giving Deloitte access to the information they need to understand your...
Login or Create an Account to see details.
Relationship
Deloitte is the best consulting firm I have seen in the revenue cycle space, but for some of the...
Login or Create an Account to see details.
Operations
Deloitte delivered exactly what we asked them for. I would say that our organization at times didn't...
Login or Create an Account to see details.
Relationship, Operations
Our organization made poor decisions, and Deloitte allowed us to do that. I think if they had given...
Login or Create an Account to see details.
Relationship, Operations
Deloitte executed things superbly. The automation processes have definitely been improved. The...
Login or Create an Account to see details.
Loyalty, Services, Value
The majority of the consultants from Deloitte had some experience in the business issue they were...
Login or Create an Account to see details.
Loyalty
A consulting firm's job should be to make me stronger so that I don't have to have the firm. A...
Login or Create an Account to see details.
Relationship, Services
The partnership with Deloitte was good. The consultants that we said needed to work with us were...
Login or Create an Account to see details.
Loyalty, Relationship, Services
Deloitte is extremely experienced in mergers and acquisitions. One of the reasons we are working...
Login or Create an Account to see details.
Value
Deloitte is more expensive than other firms we use, but they don't nickel-and-dime us. If the price...
Login or Create an Account to see details.
Relationship
The partnership with Deloitte is relatively new, so they just need more history with us to get a top...
Login or Create an Account to see details.
Relationship, Operations
There was a very dedicated small team of engagement leaders who felt very much like a team of...
Login or Create an Account to see details.
Loyalty
It might be unfair, but keeping in mind that we did this high-level engagement, we did not get into...
Login or Create an Account to see details.
Loyalty, Relationship
Deloitte consistently exceeded our expectations because they first listened to understand where we...
Login or Create an Account to see details.
Relationship, Services
Deloitte brought in a very well-educated and experienced team that brought forward good ideas, and...
Login or Create an Account to see details.
Value
Deloitte has very clear pricing, and we were not nickel-and-dimed at all.
Login or Create an Account to see details.
Relationship, Operations
I liked Deloitte. I only have positive things to say. They were very empowered. They did a great...
Login or Create an Account to see details.
Relationship, Value
The biggest benefit from the Deloitte engagement is their expertise. They don't just bring forth...
Login or Create an Account to see details.
Relationship, Operations
I'm having a very good experience with Deloitte. They have their blueprint approach for managing...
Login or Create an Account to see details.
Relationship
We meet with Deloitte regularly for strategic conversations, and our relationship really feels like...
Login or Create an Account to see details.
​
Preferences