Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Operations
There are more technical challenges when it comes to Deloitte’s recommendations and expectations in...
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Relationship, Operations, Services
When Deloitte first does an assessment, they usually try to gain a full understanding of the client....
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Operations, Value
Deloitte is very expensive, but we know the quality of work we get with them. I know they are not...
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Relationship
Our expectations were high, and Deloitte has met them. I have done this type of work internally for...
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Relationship, Operations
We basically hired Deloitte for planning as opposed to carrying out the planning. They kind of...
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Relationship
The way our arrangement is structured is important. We did not arrange it on an at-risk basis. We...
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Loyalty, Relationship, Operations
Deloitte certainly had an approach, and we bought that approach, but it wasn't a cookie-cutter...
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Relationship, Services
The overall engagement has multiple workstreams inside of it. That is where all the action takes...
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Value
Deloitte is a more expensive organization than some of the smaller firms, but we are paying for...
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Operations
Deloitte exceeded our expectations with the idea generation, templates, resources, and information...
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Relationship
Deloitte accomplished exactly what we needed them to do, and they did a good job. Deloitte brought...
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Loyalty, Operations
I think that a couple of the tools that the firm has deployed have not been quite as exceptional as...
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Relationship, Services
Deloitte can take high-level concepts and understand root causes that are preventing us from being...
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Relationship, Operations
Deloitte has significant knowledge and understanding of the work they are doing as well as of our...
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Relationship, Operations
The thing that makes or breaks an engagement is the actual consultants that we work with. To the...
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Relationship
Deloitte demonstrated a commitment to the partnership. They had a willingness to go above and beyond...
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Relationship, Services
One of Deloitte’s strengths is deep expertise in this field. They work with a number of clients, so...
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Relationship, Operations
Overall, the process with Deloitte has gone really well. They have exceeded our expectations. The...
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Loyalty
There are no gaps that we expect Deloitte to cover. We are preparing to implement a system in the...
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Loyalty
We did consider other folks, but we selected Deloitte based on prior experience from some of the...
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Relationship
The number-one key to engaging with Deloitte is the team that they bring to the table. The customer...
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Loyalty
We chose Deloitte because in the oral presentation that they did, we could just tell that their...
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Relationship
Anytime we had an issue, Deloitte corrected the course with us. They listened and made sure we got...
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Relationship, Operations
Deloitte brought us a great team. Their people were very experienced and definitely at the top of...
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Operations
The process and the approach that Deloitte brought were very well laid out, articulated, and...
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Operations, Value
Our project with Deloitte allowed us to bring together a great patient experience and create an...
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Loyalty, Services
Deloitte was very experienced. We went through a very strong selection process to make sure that...
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Relationship, Services
Deloitte is great. The time a firm spends outside of the billable hours is as important as what they...
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Operations
With Deloitte, we had some turnover between projects. Things were choppy, and the lead consultants...
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Relationship
I would like Deloitte to understand our business better up front rather than starting from a place...
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Value
With Deloitte’s charges, we had a few surprises. We are still seeing a few surprises in terms of...
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Relationship
Deloitte’s deliverables were very actionable. There were a lot of good ways of thinking about the...
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Operations
Deloitte did such a good job in the previous project we hired them for that we extended our contract...
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Relationship
Deloitte is really good at having our long-term interests at heart. Across all of the products and...
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Relationship, Operations
From the get-go of our first engagement with Deloitte, they really knocked it out of the park. I...
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Relationship, Operations
On their own dime, Deloitte stays very connected with me, and they are providing insights, advice,...
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Relationship, Services
What is important is really giving Deloitte access to the information they need to understand your...
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Relationship
Deloitte is the best consulting firm I have seen in the revenue cycle space, but for some of the...
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Operations
Deloitte delivered exactly what we asked them for. I would say that our organization at times didn't...
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Relationship, Operations
Our organization made poor decisions, and Deloitte allowed us to do that. I think if they had given...
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Relationship, Operations
Deloitte executed things superbly. The automation processes have definitely been improved. The...
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Loyalty, Services, Value
The majority of the consultants from Deloitte had some experience in the business issue they were...
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Loyalty
A consulting firm's job should be to make me stronger so that I don't have to have the firm. A...
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Relationship, Services
The partnership with Deloitte was good. The consultants that we said needed to work with us were...
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Loyalty, Relationship, Services
Deloitte is extremely experienced in mergers and acquisitions. One of the reasons we are working...
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Value
Deloitte is more expensive than other firms we use, but they don't nickel-and-dime us. If the price...
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Relationship
The partnership with Deloitte is relatively new, so they just need more history with us to get a top...
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Relationship, Operations
There was a very dedicated small team of engagement leaders who felt very much like a team of...
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Loyalty
It might be unfair, but keeping in mind that we did this high-level engagement, we did not get into...
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Loyalty, Relationship
Deloitte consistently exceeded our expectations because they first listened to understand where we...
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Relationship, Services
Deloitte brought in a very well-educated and experienced team that brought forward good ideas, and...
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Value
Deloitte has very clear pricing, and we were not nickel-and-dimed at all.
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Relationship, Operations
I liked Deloitte. I only have positive things to say. They were very empowered. They did a great...
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Relationship, Value
The biggest benefit from the Deloitte engagement is their expertise. They don't just bring forth...
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Relationship, Operations
I'm having a very good experience with Deloitte. They have their blueprint approach for managing...
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Relationship
We meet with Deloitte regularly for strategic conversations, and our relationship really feels like...
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Loyalty, Services, Value
If budget were out of the picture and if decisions were purely based on quality and relationships, I...
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Loyalty, Relationship, Operations, Value
With Deloitte, we have had improved customer experiences and improved value. We have learned so much...
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Operations
If we do everything the way that we should do it, Deloitte can really guide us strategically. But if...
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Relationship
We don’t need too much executive involvement, but if we do need it, the executives are very...
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Relationship
We get A+ resources from Deloitte, but I have a lot of good contacts within the firm, so that may be...
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Relationship, Services
We are already seeing the fruits of our partnership with Deloitte in terms of visibility from the...
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Services
The dashboards or status reports that Deloitte gives me identify all the different items involved...
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Relationship, Value
Deloitte doesn't nitpick on all the additional things they do for us. They are very flexible and...
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Relationship, Operations, Services
The firm has been very hands on. These are uncharted waters for us, so as an organization, this is...
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Value
The firm has given us lump-sum pricing, and they have been within their estimate on the low side, so...
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Value
All firms are expensive, but I have always felt that Deloitte has been fair. We never begrudge the...
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Relationship
One thing that Deloitte does really well is account management. We know we have continuity in some...
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Relationship
Deloitte has delivered exactly what they were supposed to in this phase. We have a great...
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Relationship
I like our strategic partner with Deloitte. It depends on who is assigned to you. Deloitte is a very...
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Relationship, Services
With Deloitte, from a financial standpoint, I would like to see just an understanding of the before...
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