Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
There was a very dedicated small team of engagement leaders who felt very much like a team of...
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Loyalty
It might be unfair, but keeping in mind that we did this high-level engagement, we did not get into...
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Loyalty, Relationship
Deloitte consistently exceeded our expectations because they first listened to understand where we...
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Relationship, Services
Deloitte brought in a very well-educated and experienced team that brought forward good ideas, and...
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Value
Deloitte has very clear pricing, and we were not nickel-and-dimed at all.
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Relationship, Operations
I liked Deloitte. I only have positive things to say. They were very empowered. They did a great...
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Relationship, Value
The biggest benefit from the Deloitte engagement is their expertise. They don't just bring forth...
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Relationship, Operations
I'm having a very good experience with Deloitte. They have their blueprint approach for managing...
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Relationship
We meet with Deloitte regularly for strategic conversations, and our relationship really feels like...
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Loyalty, Services, Value
If budget were out of the picture and if decisions were purely based on quality and relationships, I...
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Loyalty, Relationship, Operations, Value
With Deloitte, we have had improved customer experiences and improved value. We have learned so much...
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Operations
If we do everything the way that we should do it, Deloitte can really guide us strategically. But if...
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Relationship
We don’t need too much executive involvement, but if we do need it, the executives are very...
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Relationship
We get A+ resources from Deloitte, but I have a lot of good contacts within the firm, so that may be...
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Relationship, Services
We are already seeing the fruits of our partnership with Deloitte in terms of visibility from the...
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Services
The dashboards or status reports that Deloitte gives me identify all the different items involved...
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Relationship, Value
Deloitte doesn't nitpick on all the additional things they do for us. They are very flexible and...
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Relationship, Operations, Services
The firm has been very hands on. These are uncharted waters for us, so as an organization, this is...
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Value
The firm has given us lump-sum pricing, and they have been within their estimate on the low side, so...
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Value
All firms are expensive, but I have always felt that Deloitte has been fair. We never begrudge the...
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Relationship
One thing that Deloitte does really well is account management. We know we have continuity in some...
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Relationship
Deloitte has delivered exactly what they were supposed to in this phase. We have a great...
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Relationship
I like our strategic partner with Deloitte. It depends on who is assigned to you. Deloitte is a very...
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Relationship, Services
With Deloitte, from a financial standpoint, I would like to see just an understanding of the before...
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Relationship
I have worked with some other consulting firms that put forward more outside-the-box ideas than...
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Relationship
Deloitte did a really nice job thinking toward the future, and that is somewhat challenging to do....
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Operations
The team that Deloitte put together for the project was phenomenal. Everybody was incredibly...
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Loyalty, Value
Deloitte avoids nickel-and-diming. They are looking for a long-term partnership.
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Operations, Services, Value
Deloitte has other clients, so I'm able to gain from all the people who are also gaining from what...
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Operations
With Deloitte, we just bumped aside anybody that wasn't great or didn't mesh. The firm just went...
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Relationship, Operations
From the perspective of the offshoring, it took a while for us to pinpoint the issues that were...
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Value
Our work with Deloitte has helped my cost to collect and decreased my denials and write-offs. The...
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Relationship
Deloitte is a company. Everybody asks how Deloitte does, but they don't do anything. I have great...
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Operations
Deloitte delivered within the timeline they told us. They did a very good job of project managing...
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Relationship, Operations
My team would say that I’m a hard grader, but I am extremely satisfied with Deloitte for this...
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Relationship, Value
Deloitte’s services were worth the investment we put into them. They aren't here now because we have...
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Loyalty
The firm’s work was very well done because we set a goal to have a rational, defensible pricing...
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Loyalty
We chose Deloitte because we felt like their proposal showed that they listened to our needs. They...
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Value
I don't know whether this is specific to Deloitte, but I think the cost of using third-party...
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Relationship
Deloitte was very hands on. We talked and texted regularly with them. We would call them a partner....
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Loyalty
The deliverables were very actionable. A lot of our conversations focused on the digital front door...
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Relationship
I would use Deloitte again, and not just on the same program. I have had the opportunity to partner...
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Loyalty, Relationship, Operations
The launch went beautifully. Deloitte did a tremendous job orchestrating and coordinating things,...
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Relationship
Deloitte’s insights were very powerful for us. The firm had expertise in the domain and could get...
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Relationship
Deloitte is very hands on. We have a long-standing relationship with Deloitte, so they have always...
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Relationship
As with anything as huge as this project, I am a firm believer that we start with experience and...
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Relationship
Partners like Deloitte can be beneficial to any organization. Things evolve and change. I'm sure the...
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Relationship
Deloitte has been a trusted partner for our organization, specifically with our IT function, for a...
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Relationship, Operations
A top score seems like perfection, and I don't think anyone has reached perfection in anything. But...
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Relationship, Operations
Sometimes Deloitte needs to make the project more ours than theirs. At the end of the day, we have...
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Loyalty, Relationship
Deloitte definitely brought the A-team for us, and I think that was the biggest reason for their...
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Relationship
Deloitte has encouraged us and pushed us to think about things differently and to bring a standard....
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Value
Deloitte charges a ton up front so they don't have to charge us for every little thing. The only...
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Relationship
The firm has great teams. I appreciate that we have been very clear with them, especially on where...
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Relationship
For those places where we have found surprises, like when we have been working with new products,...
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Relationship
The way that they structure their projects, Deloitte is not the cheapest partner to work with, but...
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Relationship, Value
Deloitte has been very good to work with. They have actually been doing some work without a full...
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Loyalty, Relationship
Deloitte is very experienced. We went through a pretty good RFP process, and they definitely seem to...
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Relationship, Services
I have a pretty high standard, but I would say Deloitte always meets expectations. There have been a...
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Relationship, Operations
The main manager we have had for the whole process and the project has been one of the best I have...
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Loyalty, Value
This is probably going to bite me because Deloitte is probably going to be charging us for years to...
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Relationship, Services
Deloitte invests in not just me but also my peers. If my peers are happy with my work product, then...
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Relationship
Deloitte exceeded our expectations by providing expertise and insights.
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Relationship
Deloitte aligns by industry, and a lot of consulting firms do that because healthcare has its own...
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Relationship, Value
Deloitte has been assisting us with certain things and has really partnered with us to make sure...
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Relationship
I had a great experience with Deloitte. I think the firm exceeded expectations, but the folks above...
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Loyalty, Relationship
Our organization is such a different one that the firm truly has a leg up with their knowledge of...
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Relationship
The firm had insights and good direction, and they aligned with our company on overall objectives.
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Operations
Deloitte didn't consistently exceed my expectations because there were pieces of the project that...
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Relationship, Operations
The firm provided expertise that we couldn't have found somewhere else. They knew what they were...
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Relationship, Operations
Deloitte is very good at getting their arms around a project. They are very consistent in their...
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Relationship, Value
I have nothing but good things to say about Deloitte. That isn't the case with some other consulting...
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Relationship, Operations
We literally had to create a PowerPoint of Deloitte’s statement of work to explain to our boss what...
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Relationship, Operations
The firm's executive involvement could have been better because, during the engagement, there were...
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Loyalty, Relationship
The only gap for the firm is maybe they need to put more work into building the top level of the...
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Relationship, Operations
I felt fortunate that I was able to work with Deloitte's people. I learned a lot. I really wish we...
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Value
If I need strategic help, I have to spend a lot of money with Deloitte, but I generally feel like I...
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Relationship, Value
There is an opportunity in fixed-fee arrangements for Deloitte to get ahead by telling us when...
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Operations
A lot of the materials that Deloitte prepared for meetings were in PowerPoint form. With everything...
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Relationship, Operations
With Deloitte, we had some staff members who were really strong, and then there were some staff...
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Relationship
We have done a few projects with Deloitte, and they have been consistent in terms of support. We...
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Relationship
Deloitte is very experienced. They not only manage projects but also participate in conference calls...
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Loyalty, Relationship, Operations
Deloitte supported us in transitioning from one solution to another, and that was a huge project....
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Operations
With Deloitte, I had one project be extremely successful with very seasoned consultants. But I had...
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Relationship, Value
Deloitte has helped us improve our strategic acquisition and management of cost containment. We...
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Value
We get a lot with Deloitte, but it is expensive.
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Relationship
Deloitte really got to know not just our business but our people, our priorities, and our post...
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Relationship, Value
The firm is very responsive to us. We have a good partnership. In terms of getting our money's...
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Relationship
Deloitte does a lot of work for us, and a lot of the resources have been with us for quite a while,...
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Relationship, Operations
We had a very good implementation with Deloitte. It was complicated, and I had pretty high...
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Relationship
I don't want to be sold to; I know what I want from Deloitte. I know that Deloitte has good...
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Relationship, Operations
Deloitte was very helpful on a recent project because they had been here so long and knew so much. I...
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Loyalty, Relationship, Operations
We have been searching for the right partner for this project for quite a while. We used various...
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Operations
Deloitte came in and gave us something to react to; they came in with a very strong plan for how...
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Relationship, Operations
Deloitte brought intellectual capital into the discussion. They brought in leadership that helped to...
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Relationship
If we had had more time, I don't know that we would have picked Deloitte; that is not because of...
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Value
The price tag for our short contract with Deloitte wasn't particularly steep. We have priced...
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Relationship
We asked the firm very difficult questions, and they did the best that they could. Our organization...
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Relationship
One of the things that we were very concerned about was that we didn't want anybody to come in with...
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Value
Deloitte definitely did avoid charging for every little thing. There were a couple of points where...
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Operations
Our engagement with Deloitte went well. We accomplished what we were looking to accomplish and made...
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Value
From the engagement, we have already seen a significant dollar value in ROI on the work from...
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Relationship, Operations
The firm did well with the engagement. It wasn't perfect, but it was strong. The firm gave us a good...
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Operations, Services
The timeline was aggressive because the people side of change takes time. We always felt like we...
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Relationship
Our executive champions of the project from the Deloitte side were incredibly flexible. They would...
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Relationship, Operations
Deloitte was highly qualified. There were a couple of exceptions where people were not qualified,...
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Value
Deloitte is expensive, but they were willing to work with us to package things in such a way that we...
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Relationship, Value
Deloitte is expensive; their help is not cheap. I wish we didn’t need to spend as much, but we need...
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Relationship, Services
At some point, we would like to wean Deloitte off. The group is nothing like we have seen. We are...
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Relationship, Services
Deloitte has done a lot of things for us. They have actually acted like employees and have...
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Relationship, Operations
I don’t think Deloitte had experience with our particular solution, but they learned and became...
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Loyalty, Relationship, Operations
A way to improve our engagement would be to leave us with more of a road map of how to use the...
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Services
The nice thing about Deloitte was that our needs outstripped the ability of the vendor we were...
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Value
If something was in the statement of work, Deloitte definitely charged us for it. We will probably...
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Relationship
Deloitte had an executive that was a little more seasoned and experienced; they handled the...
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Relationship, Operations
I brought Deloitte in to supplement our team, and the firm has been doing a good job. I leveraged...
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Relationship
The majority of the people we worked with were actuaries. Actuaries can sometimes be recluses and...
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Relationship
Deloitte’s strategic ability was pretty high, and we presented some challenges. I came to Deloitte...
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Relationship, Services
I would recommend Deloitte to others based on their ability to hit the ground running. Deloitte can...
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Operations, Services
Deloitte's consultants are excellent facilitators, but they could have been more knowledgeable about...
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Relationship
Deloitte didn’t have that much executive involvement, but they did have an individual at a sort of...
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Relationship, Value
Whether I would recommend Deloitte would be based on understanding where an organization is with...
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Relationship, Services
Deloitte proposed a model that we ultimately did not use. They did not deliver a world-bending idea,...
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Relationship
The Deloitte people understood the heart of our business issues. They were able to deploy...
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Relationship
If we had a concern, whether it was in the delivery of a message or a tool that Deloitte was working...
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Relationship
Due to some internal things, such as our culture, the firm's change management resulted in some...
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Relationship, Operations
The firm was good about bringing forward the right expertise at the right level. There wasn't an...
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Relationship
The engagement required knowledge of our systems and operating model, and that helped us in terms of...
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Value
Thanks to Deloitte, we were able to better define a few of our specific processes. Our engagement...
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Relationship, Operations
The most recent person at Deloitte we worked with was an incredible resource, and that individual...
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Loyalty, Relationship
One thing that was beneficial about Deloitte was that they were willing to challenge the mindset of...
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Loyalty, Relationship
We selected Deloitte because they brought a strong team to the table in the work that we were going...
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Operations
With the work on one project, we didn't accomplish as much as we had initially hoped to at the...
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Loyalty, Value
Deloitte clearly outshined the other consulting firm that we talked to. We have had a lot of great...
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Operations, Value
What I really needed was exactly what Deloitte delivered. They had a very experienced team, which...
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