Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
Research Director
Commentary Summary
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User Commentary
Relationship, Value
The firm is very responsive to us. We have a good partnership. In terms of getting our money's...
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Relationship
Deloitte does a lot of work for us, and a lot of the resources have been with us for quite a while,...
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Relationship, Operations
We had a very good implementation with Deloitte. It was complicated, and I had pretty high...
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Relationship
I don't want to be sold to; I know what I want from Deloitte. I know that Deloitte has good...
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Relationship, Operations
Deloitte was very helpful on a recent project because they had been here so long and knew so much. I...
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Loyalty, Relationship, Operations
We have been searching for the right partner for this project for quite a while. We used various...
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Operations
Deloitte came in and gave us something to react to; they came in with a very strong plan for how...
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Relationship, Operations
Deloitte brought intellectual capital into the discussion. They brought in leadership that helped to...
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Relationship
If we had had more time, I don't know that we would have picked Deloitte; that is not because of...
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Value
The price tag for our short contract with Deloitte wasn't particularly steep. We have priced...
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Relationship
We asked the firm very difficult questions, and they did the best that they could. Our organization...
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Relationship, Relationship
One of the things that we were very concerned about was that we didn't want anybody to come in with...
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Value, Value
Deloitte definitely did avoid charging for every little thing. There were a couple of points where...
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Operations, Operations
Our engagement with Deloitte went well. We accomplished what we were looking to accomplish and made...
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Value, Value
From the engagement, we have already seen a significant dollar value in ROI on the work from...
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Relationship, Relationship, Operations, Operations
The firm did well with the engagement. It wasn't perfect, but it was strong. The firm gave us a good...
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Operations, Operations, Services
The timeline was aggressive because the people side of change takes time. We always felt like we...
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Relationship, Relationship
Our executive champions of the project from the Deloitte side were incredibly flexible. They would...
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Relationship, Relationship, Operations, Operations
Deloitte was highly qualified. There were a couple of exceptions where people were not qualified,...
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Value, Value
Deloitte is expensive, but they were willing to work with us to package things in such a way that we...
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Relationship, Relationship, Value, Value
Deloitte is expensive; their help is not cheap. I wish we didn’t need to spend as much, but we need...
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Relationship, Services
At some point, we would like to wean Deloitte off. The group is nothing like we have seen. We are...
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Relationship, Relationship, Services, Services
Deloitte has done a lot of things for us. They have actually acted like employees and have...
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Relationship, Relationship, Operations, Operations
I don’t think Deloitte had experience with our particular solution, but they learned and became...
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Loyalty, Loyalty, Relationship, Relationship, Operations, Operations
A way to improve our engagement would be to leave us with more of a road map of how to use the...
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Services
The nice thing about Deloitte was that our needs outstripped the ability of the vendor we were...
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Value, Value
If something was in the statement of work, Deloitte definitely charged us for it. We will probably...
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Relationship, Relationship
Deloitte had an executive that was a little more seasoned and experienced; they handled the...
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Relationship, Relationship, Operations, Operations
I brought Deloitte in to supplement our team, and the firm has been doing a good job. I leveraged...
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Relationship, Relationship
The majority of the people we worked with were actuaries. Actuaries can sometimes be recluses and...
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Relationship, Relationship
Deloitte’s strategic ability was pretty high, and we presented some challenges. I came to Deloitte...
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Relationship, Relationship, Services, Services
I would recommend Deloitte to others based on their ability to hit the ground running. Deloitte can...
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Operations, Operations, Services
Deloitte's consultants are excellent facilitators, but they could have been more knowledgeable about...
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Relationship, Relationship
Deloitte didn’t have that much executive involvement, but they did have an individual at a sort of...
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Relationship, Relationship, Value
Whether I would recommend Deloitte would be based on understanding where an organization is with...
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Relationship, Relationship, Services
Deloitte proposed a model that we ultimately did not use. They did not deliver a world-bending idea,...
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Relationship, Relationship
The Deloitte people understood the heart of our business issues. They were able to deploy...
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Relationship, Relationship
If we had a concern, whether it was in the delivery of a message or a tool that Deloitte was working...
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Relationship, Relationship
Due to some internal things, such as our culture, the firm's change management resulted in some...
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Relationship, Relationship, Operations, Operations
The firm was good about bringing forward the right expertise at the right level. There wasn't an...
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Relationship, Relationship
The engagement required knowledge of our systems and operating model, and that helped us in terms of...
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Value, Value
Thanks to Deloitte, we were able to better define a few of our specific processes. Our engagement...
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Relationship, Relationship, Operations, Operations
The most recent person at Deloitte we worked with was an incredible resource, and that individual...
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Loyalty, Loyalty, Relationship, Relationship
One thing that was beneficial about Deloitte was that they were willing to challenge the mindset of...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We selected Deloitte because they brought a strong team to the table in the work that we were going...
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Operations, Operations, Operations
With the work on one project, we didn't accomplish as much as we had initially hoped to at the...
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Loyalty, Loyalty, Value
Deloitte clearly outshined the other consulting firm that we talked to. We have had a lot of great...
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Operations, Operations, Value
What I really needed was exactly what Deloitte delivered. They had a very experienced team, which...
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Relationship, Relationship, Operations, Operations
Deloitte could do a little better job sometimes of driving outcomes. They put out a good...
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Relationship, Relationship, Operations
We hired Deloitte so they could bring external knowledge to us and provide us with a very different...
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Relationship, Relationship
Deloitte does a good job of putting project teams together with a core of people who are familiar...
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Value, Value
A benefit we achieved from using Deloitte was that we were moderate in our market readiness. The...
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Value, Value
Deloitte was very flexible as the work went along with the fees and took the extra step without...
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Relationship, Relationship
One of our functional leads has doubts about some of Deloitte’s recommendations. But generally, the...
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Relationship, Services
We did a foundational assessment. With consulting, there are usually three things that I'm looking...
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Relationship, Operations
When we started the RFP process, we were clear that the team that the firm put before us needed to...
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Loyalty, Loyalty, Relationship, Relationship
There was one individual from the firm who just didn't gel with our culture, and ultimately, we had...
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Relationship, Relationship, Operations, Operations
Broadly, we utilized Deloitte for lots of internal and external projects. We brought in Deloitte for...
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Relationship, Relationship, Services, Services
Deloitte’s general level of expertise and advisory role was really important. We know that the...
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Relationship, Relationship, Operations, Operations
I would like to keep pushing Deloitte to educate our team on how we can do some work in-house and...
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Relationship, Relationship
We use a lot of consultants, and I'm very comfortable with the Deloitte team that works with our...
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Relationship, Relationship, Relationship, Services, Services, Services
We have to continuously balance Deloitte's broad capabilities and their constant drive to do more...
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Relationship, Relationship, Relationship
We have really been impressed with Deloitte's escalation paths and methodology. They are quick to...
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Relationship, Relationship, Relationship
Deloitte has a strong machine and a deep bench that can help us with a broad set of problems. We...
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