Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
 
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CPO/CHRO

Relationship, Operations

The thing that makes or breaks an engagement is the actual consultants that we work with. To the...

Jul 2025
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CPO/CHRO

Relationship

Deloitte demonstrated a commitment to the partnership. They had a willingness to go above and beyond...

Jul 2025
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CPO/CHRO

Relationship, Services

One of Deloitte’s strengths is deep expertise in this field. They work with a number of clients, so...

Jul 2025
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CPO/CHRO

Relationship, Operations

Overall, the process with Deloitte has gone really well. They have exceeded our expectations. The...

Jul 2025
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CPO/CHRO

Loyalty

There are no gaps that we expect Deloitte to cover. We are preparing to implement a system in the...

Jul 2025
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CPO/CHRO

Loyalty

We did consider other folks, but we selected Deloitte based on prior experience from some of the...

Jul 2025
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VP/Other Executive

Relationship

The number-one key to engaging with Deloitte is the team that they bring to the table. The customer...

Jul 2025
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VP/Other Executive

Loyalty

We chose Deloitte because in the oral presentation that they did, we could just tell that their...

Jul 2025
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VP/Other Executive

Relationship

Anytime we had an issue, Deloitte corrected the course with us. They listened and made sure we got...

Jul 2025
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VP/Other Executive

Relationship, Operations

Deloitte brought us a great team. Their people were very experienced and definitely at the top of...

Jul 2025
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VP/Other Executive

Operations

The process and the approach that Deloitte brought were very well laid out, articulated, and...

Jul 2025
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VP/Other Executive

Operations, Value

Our project with Deloitte allowed us to bring together a great patient experience and create an...

May 2025
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VP/Other Executive

Loyalty, Services

Deloitte was very experienced. We went through a very strong selection process to make sure that...

May 2025
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VP/Other Executive

Relationship, Services

Deloitte is great. The time a firm spends outside of the billable hours is as important as what they...

May 2025
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VP/Other Executive

Operations

With Deloitte, we had some turnover between projects. Things were choppy, and the lead consultants...

Apr 2025
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VP/Other Executive

Relationship

I would like Deloitte to understand our business better up front rather than starting from a place...

Apr 2025
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VP/Other Executive

Value

With Deloitte’s charges, we had a few surprises. We are still seeing a few surprises in terms of...

Apr 2025
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VP/Other Executive

Relationship

Deloitte’s deliverables were very actionable. There were a lot of good ways of thinking about the...

Feb 2025
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VP/Other Executive

Operations

Deloitte did such a good job in the previous project we hired them for that we extended our contract...

Feb 2025
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VP/Other Executive

Relationship

Deloitte is really good at having our long-term interests at heart. Across all of the products and...

Feb 2025
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VP/Other Executive

Relationship, Operations

From the get-go of our first engagement with Deloitte, they really knocked it out of the park. I...

Feb 2025
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VP/Other Executive

Relationship, Operations

On their own dime, Deloitte stays very connected with me, and they are providing insights, advice,...

Jan 2025
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VP/Other Executive

Relationship, Services

What is important is really giving Deloitte access to the information they need to understand your...

Jan 2025
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VP/Other Executive

Relationship

Deloitte is the best consulting firm I have seen in the revenue cycle space, but for some of the...

Jan 2025
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Manager

Operations

Deloitte delivered exactly what we asked them for. I would say that our organization at times didn't...

Dec 2024
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Manager

Relationship, Operations

Our organization made poor decisions, and Deloitte allowed us to do that. I think if they had given...

Dec 2024
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Manager

Relationship, Operations

Deloitte executed things superbly. The automation processes have definitely been improved. The...

Dec 2024
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VP/Other Executive

Loyalty, Services, Value

The majority of the consultants from Deloitte had some experience in the business issue they were...

Dec 2024
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VP/Other Executive

Loyalty

A consulting firm's job should be to make me stronger so that I don't have to have the firm. A...

Dec 2024
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VP/Other Executive

Relationship, Services

The partnership with Deloitte was good. The consultants that we said needed to work with us were...

Dec 2024
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CIO

Loyalty, Relationship, Services

Deloitte is extremely experienced in mergers and acquisitions. One of the reasons we are working...

Dec 2024
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CIO

Value

Deloitte is more expensive than other firms we use, but they don't nickel-and-dime us. If the price...

Dec 2024
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CIO

Relationship

The partnership with Deloitte is relatively new, so they just need more history with us to get a top...

Dec 2024
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VP/Other Executive

Relationship, Operations

There was a very dedicated small team of engagement leaders who felt very much like a team of...

Dec 2024
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VP/Other Executive

Loyalty

It might be unfair, but keeping in mind that we did this high-level engagement, we did not get into...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

Deloitte consistently exceeded our expectations because they first listened to understand where we...

Dec 2024
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CFO

Relationship, Services

Deloitte brought in a very well-educated and experienced team that brought forward good ideas, and...

Dec 2024
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CFO

Value

Deloitte has very clear pricing, and we were not nickel-and-dimed at all.

Dec 2024
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Physician

Relationship, Operations

I liked Deloitte. I only have positive things to say. They were very empowered. They did a great...

Dec 2024
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Director

Relationship, Value

The biggest benefit from the Deloitte engagement is their expertise. They don't just bring forth...

Dec 2024
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Director

Relationship, Operations

I'm having a very good experience with Deloitte. They have their blueprint approach for managing...

Dec 2024
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Director

Relationship

We meet with Deloitte regularly for strategic conversations, and our relationship really feels like...

Dec 2024
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Director

Loyalty, Services, Value

If budget were out of the picture and if decisions were purely based on quality and relationships, I...

Dec 2024
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Director

Loyalty, Relationship, Operations, Value

With Deloitte, we have had improved customer experiences and improved value. We have learned so much...

Dec 2024
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Director

Operations

If we do everything the way that we should do it, Deloitte can really guide us strategically. But if...

Dec 2024
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Director

Relationship

We don’t need too much executive involvement, but if we do need it, the executives are very...

Dec 2024
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VP/Other Executive

Relationship

We get A+ resources from Deloitte, but I have a lot of good contacts within the firm, so that may be...

Oct 2024
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VP/Other Executive

Relationship, Services

We are already seeing the fruits of our partnership with Deloitte in terms of visibility from the...

Oct 2024
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VP/Other Executive

Services

The dashboards or status reports that Deloitte gives me identify all the different items involved...

Oct 2024
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VP/Other Executive

Relationship, Value

Deloitte doesn't nitpick on all the additional things they do for us. They are very flexible and...

Oct 2024
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Director

Relationship, Operations, Services

The firm has been very hands on. These are uncharted waters for us, so as an organization, this is...

Sep 2024
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Director

Value

The firm has given us lump-sum pricing, and they have been within their estimate on the low side, so...

Sep 2024
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VP/Other Executive

Value

All firms are expensive, but I have always felt that Deloitte has been fair. We never begrudge the...

Aug 2024
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VP/Other Executive

Relationship

One thing that Deloitte does really well is account management. We know we have continuity in some...

Aug 2024
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VP/Other Executive

Relationship

Deloitte has delivered exactly what they were supposed to in this phase. We have a great...

Aug 2024
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CIO

Relationship

I like our strategic partner with Deloitte. It depends on who is assigned to you. Deloitte is a very...

Jul 2024
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CIO

Relationship, Services

With Deloitte, from a financial standpoint, I would like to see just an understanding of the before...

Jul 2024
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VP/Other Executive

Relationship

I have worked with some other consulting firms that put forward more outside-the-box ideas than...

Jul 2024
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VP/Other Executive

Relationship

Deloitte did a really nice job thinking toward the future, and that is somewhat challenging to do....

Jul 2024
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