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Deloitte Healthcare Management Consulting Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

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Other C-Suite

Nothing pops out as something that Deloitte could have done better. The only thing, and I hesitate...

Comment Tone Negative
Pillars Relationship, Services
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Other C-Suite

Deloitte is top notch, and they've got results to prove it, and they keep earning more and more....

Comment Tone Positive
Pillars Relationship, Operations
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Other C-Suite

Deloitte looks pricey. Sometimes we don't need the Cadillac version; sometimes, a good Chevrolet...

Comment Tone Negative
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Other C-Suite

Deloitte helped us with a very long, drawn-out project that our business went through. Deloitte was...

Comment Tone Positive
Pillars Relationship, Operations
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Other C-Suite

For the entire time that I've been working with my organization, Deloitte has been our backstop....

Comment Tone Positive
Pillars Relationship, Operations
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Director

I have worked with Deloitte before at other organizations, and the one thing that I struggle with is...

Comment Tone Negative
Pillars Relationship, Operations
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Director

We had a group with Deloitte doing a separate project, and ours was dealt with as a separate...

Comment Tone Negative
Pillars Relationship
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Director

We hired Deloitte to help us figure out how to prepare for a new tool that we bought. They asked us...

Comment Tone Positive
Pillars Relationship, Operations, Services
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VP/Other Executive

Deloitte spent a good amount of time up front understanding the culture and the personalities of our...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

The change orders we did were things that were substitutions. We didn't feel like the firm was...

Comment Tone Positive
Pillars Value
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VP/Other Executive

We chose Deloitte because of the combination of their expertise, references, value, and cost point....

Comment Tone Positive
Pillars Relationship, Value
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VP/Other Executive

From a strategic partnership standpoint, we spent a good amount of time up front before we even...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

I would tell others considering a project like ours with Deloitte to make sure they do a good...

Comment Tone Positive
Pillars Services
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VP/Other Executive

We brought in Deloitte as subject matter experts and facilitators to help us do operating model...

Comment Tone Positive
Pillars Value
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CPO/CHRO

Part of the success we have had has been the Deloitte team we're working with, but it's also our...

Comment Tone Positive
Pillars Relationship
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CPO/CHRO

What made us go with Deloitte was the selection process. The decision came down to the firm's...

Comment Tone Positive
Pillars Loyalty
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CPO/CHRO

We've been able to create and define an operating model for the organization and create and...

Comment Tone Positive
Pillars Loyalty
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CPO/CHRO

Deloitte has been a good partner in that they've learned our organization. They didn't just come in...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

One of the last bastions is value-based care. I think most health systems are moving to value-based...

Comment Tone Positive
Pillars Loyalty, Operations
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VP/Other Executive

Deloitte exceeded expectations, and I think everyone involved in our organization would say the...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Deloitte recognized where we're going long term, they had perspective on where we've been, and they...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
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VP/Other Executive

Deloitte has very experienced consultants. They did a good job of managing the mischief. They kept...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Given the pressure that payers have seen in Medicare Advantage over the last few years and some of...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

I would tell people to jump in headfirst with Deloitte. The environment is changing around...

Comment Tone Positive
Pillars Operations, Services
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VP/Other Executive

We didn't necessarily have an account manager from Deloitte. There's been a little bit of transition...

Comment Tone Negative
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VP/Other Executive

We gave Deloitte a list of tasks and a timeline, and they always met or exceeded the task...

Comment Tone Positive
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VP/Other Executive

The Deloitte team has been very engaged, approachable, knowledgeable, and aware of the needs of our...

Comment Tone Positive
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VP/Other Executive

Deloitte has met all our expectations. It's hard to say that they exceeded them because we haven't...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Other consultants have provided a certain level of market experience that Deloitte's consultants...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Our engagement involves two parties contracting with Deloitte. I would like Deloitte to push another...

Comment Tone Negative
Pillars Relationship, Operations
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VP/Other Executive

Deloitte is positive, professional, engaging, and collaborative. I've enjoyed working with the team....

Comment Tone Positive
Pillars Relationship
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CEO/President

The quality of Deloitte’s staff was excellent at all levels, and their account management was fabulous....

Comment Tone Positive
Pillars Relationship
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CEO/President

Strategic partnership is one of Deloitte’s strengths. They understand our budget constraints. They...

Comment Tone Positive
Pillars Relationship
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Director

The human capital consulting engagement we did was an advantage of working with Deloitte because of...

Comment Tone Positive
Pillars Relationship, Operations
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Director

Some of the aspects of getting our money’s worth are not about Deloitte. That also has to do with...

Comment Tone Positive
Pillars Operations, Value
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Director

There are many aspects of the project that have increased or expanded. The project we are doing is...

Comment Tone Negative
Pillars Operations, Value
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Director

We typically work with Deloitte because we have a track record with them. They do a good job, and we...

Comment Tone Positive
Pillars Relationship, Operations
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CFO

Deliverables were as requested and on time. The firm understood our organization's goals. Deloitte...

Comment Tone Positive
Pillars Relationship
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Director

The work we did with Deloitte involved some digital platforms. One did not work out for us because...

Comment Tone Negative
Pillars Loyalty, Operations
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Director

There was always one dedicated consultant from Deloitte, but we also had access to a few people...

Comment Tone Positive
Pillars Relationship, Services
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Director

All of our contracts already have callouts on what we expect to pay. Deloitte does not change that....

Comment Tone Positive
Pillars Value
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Director

We are extremely satisfied with the strength of our partnership with Deloitte. They come to the...

Comment Tone Positive
Pillars Loyalty, Relationship
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Director

Deloitte is experienced, but it requires a lot of input from the client to build something out. So...

Comment Tone Negative
Pillars Relationship, Operations, Value
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Director

We achieved value. Deloitte provided insights through their tool, but it just was not usable for our...

Comment Tone Negative
Pillars Loyalty, Operations, Value
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Director

With a certain platform from Deloitte, we couldn't do anything with the information. Deloitte...

Comment Tone Positive
Pillars Operations, Value
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Director

We consulted one other firm before Deloitte. Based on the experience we had first, we wanted to make...

Comment Tone Neutral
Pillars Loyalty
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Director

I would not hire Deloitte for these services again at our organization because we transitioned to...

Comment Tone Positive
Pillars Loyalty, Value
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Director

For the digital tool, the user-friendly aspect could improve over time. It is a self-service...

Comment Tone Negative
Pillars Operations, Services
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VP/Other Executive

Deloitte made themselves constantly available. I never had to track them down or wonder where they...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

The firm did whatever research we asked them to do, did a great job supporting us, and brought the...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

The outcomes we achieved included improved customer experience, improved value, and improved...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

We got the things that mattered, and I believe we received our money’s worth. While consulting firms...

Comment Tone Positive
Pillars Value
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VP/Other Executive

Deloitte balanced the focus on outcomes with the technical components required to achieve them. They...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Deloitte was very experienced. They brought strong partners and an excellent team, and they invested...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
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VP/Other Executive

We chose Deloitte because they offered the strongest database and benchmarking expertise, especially...

Comment Tone Positive
Pillars Loyalty, Operations
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VP/Other Executive

Deloitte showed strong overall experience, though the expertise of team members varied. The...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

The main gap in our project with Deloitte was the lack of benchmarking and recommendations. They...

Comment Tone Negative
Pillars Relationship, Services
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VP/Other Executive

From the start, we limited the firm's work to the core project, and we planned to handle follow-up...

Comment Tone Negative
Pillars Relationship, Operations
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CEO/President

We engaged Deloitte because some of our costs in a certain area had gone up considerably. Our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

Deloitte put a price tag on things, and they hit the price tag. We knew what they were going to...

Comment Tone Positive
Pillars Value
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CEO/President

The road map that Deloitte put together has actually been quite helpful to sort of make sure that...

Comment Tone Positive
Pillars Loyalty, Relationship
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CEO/President

One of the key factors for whether we would work with the firm again was a specific person. If we...

Comment Tone Negative
Pillars Loyalty, Relationship
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CEO/President

Deloitte met but did not exceed expectations. They did give us what we wanted. Deloitte has a...

Comment Tone Positive
Pillars Relationship
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CEO/President

Some of the firm’s people are good because they internalize what we are asking them to do. They...

Comment Tone Positive
Pillars Relationship
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CEO/President

We were in a very interesting time frame, and we had to be very emotionally intelligent about how we...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Deloitte had strong people with solid experience in strategic planning and finance. They were very...

Comment Tone Positive
Pillars Operations, Services
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VP/Other Executive

Deloitte did a good job, and our organization has been very happy with the changes that they have...

Comment Tone Negative
Pillars Loyalty, Relationship
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VP/Other Executive

We definitely improved efficiency in several areas and did a lot of change management along the way...

Comment Tone Positive
Pillars Relationship, Operations, Value
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VP/Other Executive

Sometimes Deloitte nickel-and-dimed us like many firms do. Toward the end, they were more flexible...

Comment Tone Negative
Pillars Loyalty, Value
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VP/Other Executive

Early on, Deloitte was very engaged at the highest level. And obviously, as the project has gone on,...

Comment Tone Negative
Pillars Relationship, Services
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VP/Other Executive

Deloitte has consistently exceeded our expectations. There are always unknowns. As we went into a...

Comment Tone Positive
Pillars Relationship, Operations, Services, Value
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VP/Other Executive

We have a very experienced team from Deloitte. Deloitte’s staffing is great. There are some...

Comment Tone Positive
Pillars Services
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VP/Other Executive

The one area for improvement for Deloitte is just due to the vastness of the work, and that is with...

Comment Tone Negative
Pillars Services, Value
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VP/Other Executive

With Deloitte, we have achieved a systemized approach to a specific area and improved performance in...

Comment Tone Positive
Pillars Value
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VP/Other Executive

The only negative thing I would say is that one of the consultants got a bit flustered during a...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

The firm understands the space and the difficulties organizations have with proving value in this...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

There was someone that was doing overall account management for us, but that person transitioned...

Comment Tone Neutral
Pillars Relationship
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VP/Other Executive

Deloitte was well versed, and they understood the industry and were experienced. One of the...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

I had done work with Deloitte at a previous company in the same space, so I knew what they could...

Comment Tone Positive
Pillars Value
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VP/Other Executive

Deloitte’s staff was very experienced in the task that they were assigned. Originally, the senior...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The outcome we achieved with Deloitte was that we were able to get a structure around the related...

Comment Tone Positive
Pillars Operations, Value
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VP/Other Executive

Deloitte was very empowered to solve our problems. Deloitte stayed in communication and really took...

Comment Tone Positive
Pillars Relationship
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Director

Deloitte has top-quality people up and down the chain. I was very impressed with the people at all...

Comment Tone Positive
Pillars Relationship
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Director

We would choose to work with Deloitte again because of their interpersonal skills. They have been...

Comment Tone Positive
Pillars Loyalty, Relationship
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