Deloitte Healthcare Management Consulting Commentary
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Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
 
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VP/Other Executive

Relationship

We get A+ resources from Deloitte, but I have a lot of good contacts within the firm, so that may be...

Oct 2024
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VP/Other Executive

Relationship, Services

We are already seeing the fruits of our partnership with Deloitte in terms of visibility from the...

Oct 2024
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VP/Other Executive

Services

The dashboards or status reports that Deloitte gives me identify all the different items involved...

Oct 2024
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VP/Other Executive

Relationship, Value

Deloitte doesn't nitpick on all the additional things they do for us. They are very flexible and...

Oct 2024
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Director

Relationship, Operations, Services

The firm has been very hands on. These are uncharted waters for us, so as an organization, this is...

Sep 2024
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Director

Value

The firm has given us lump-sum pricing, and they have been within their estimate on the low side, so...

Sep 2024
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VP/Other Executive

Value

All firms are expensive, but I have always felt that Deloitte has been fair. We never begrudge the...

Aug 2024
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VP/Other Executive

Relationship

One thing that Deloitte does really well is account management. We know we have continuity in some...

Aug 2024
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VP/Other Executive

Relationship

Deloitte has delivered exactly what they were supposed to in this phase. We have a great...

Aug 2024
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CIO

Relationship

I like our strategic partner with Deloitte. It depends on who is assigned to you. Deloitte is a very...

Jul 2024
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CIO

Relationship, Services

With Deloitte, from a financial standpoint, I would like to see just an understanding of the before...

Jul 2024
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Director

Relationship, Operations

I'm having a very good experience with Deloitte. They have their blueprint approach for managing...

Jul 2024
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Director

Relationship

We meet with Deloitte regularly for strategic conversations, and our relationship really feels like...

Jul 2024
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Director

Relationship, Value

The biggest benefit from the Deloitte engagement is their expertise. They don't just bring forth...

Jul 2024
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VP/Other Executive

Relationship

I have worked with some other consulting firms that put forward more outside-the-box ideas than...

Jul 2024
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VP/Other Executive

Relationship

Deloitte did a really nice job thinking toward the future, and that is somewhat challenging to do....

Jul 2024
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VP/Other Executive

Operations

The team that Deloitte put together for the project was phenomenal. Everybody was incredibly...

Jun 2024
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VP/Other Executive

Loyalty, Value

Deloitte avoids nickel-and-diming. They are looking for a long-term partnership.

Jun 2024
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VP/Other Executive

Operations, Services, Value

Deloitte has other clients, so I'm able to gain from all the people who are also gaining from what...

Jun 2024
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VP/Other Executive

Operations

With Deloitte, we just bumped aside anybody that wasn't great or didn't mesh. The firm just went...

Jun 2024
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VP/Other Executive

Relationship, Operations

From the perspective of the offshoring, it took a while for us to pinpoint the issues that were...

Jun 2024
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VP/Other Executive

Value

Our work with Deloitte has helped my cost to collect and decreased my denials and write-offs. The...

Jun 2024
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VP/Other Executive

Relationship

Deloitte is a company. Everybody asks how Deloitte does, but they don't do anything. I have great...

Jun 2024
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CFO

Operations

Deloitte delivered within the timeline they told us. They did a very good job of project managing...

Jun 2024
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CFO

Relationship, Operations

My team would say that I’m a hard grader, but I am extremely satisfied with Deloitte for this...

Jun 2024
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CFO

Relationship, Value

Deloitte’s services were worth the investment we put into them. They aren't here now because we have...

Jun 2024
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CFO

Loyalty

The firm’s work was very well done because we set a goal to have a rational, defensible pricing...

Jun 2024
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VP/Other Executive

Loyalty

We chose Deloitte because we felt like their proposal showed that they listened to our needs. They...

Jun 2024
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VP/Other Executive

Value

I don't know whether this is specific to Deloitte, but I think the cost of using third-party...

Jun 2024
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VP/Other Executive

Relationship

Deloitte was very hands on. We talked and texted regularly with them. We would call them a partner....

Jun 2024
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VP/Other Executive

Loyalty

The deliverables were very actionable. A lot of our conversations focused on the digital front door...

Jun 2024
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VP/Other Executive

Relationship

I would use Deloitte again, and not just on the same program. I have had the opportunity to partner...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

The launch went beautifully. Deloitte did a tremendous job orchestrating and coordinating things,...

Jun 2024
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VP/Other Executive

Relationship

Deloitte’s insights were very powerful for us. The firm had expertise in the domain and could get...

Jun 2024
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VP/Other Executive

Relationship

Deloitte is very hands on. We have a long-standing relationship with Deloitte, so they have always...

Jun 2024
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VP/Other Executive

Relationship

As with anything as huge as this project, I am a firm believer that we start with experience and...

Jun 2024
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VP/Other Executive

Relationship

Partners like Deloitte can be beneficial to any organization. Things evolve and change. I'm sure the...

Jun 2024
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VP/Other Executive

Relationship

Deloitte has been a trusted partner for our organization, specifically with our IT function, for a...

Jun 2024
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VP/Other Executive

Relationship, Operations

A top score seems like perfection, and I don't think anyone has reached perfection in anything. But...

Jun 2024
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VP/Other Executive

Relationship, Operations

Sometimes Deloitte needs to make the project more ours than theirs. At the end of the day, we have...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

Deloitte definitely brought the A-team for us, and I think that was the biggest reason for their...

Jun 2024
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Director

Relationship

Deloitte has encouraged us and pushed us to think about things differently and to bring a standard....

Jun 2024
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Director

Value

Deloitte charges a ton up front so they don't have to charge us for every little thing. The only...

Jun 2024
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Director

Relationship

The firm has great teams. I appreciate that we have been very clear with them, especially on where...

Jun 2024
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Director

Relationship

For those places where we have found surprises, like when we have been working with new products,...

Jun 2024
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Director

Relationship

The way that they structure their projects, Deloitte is not the cheapest partner to work with, but...

Jun 2024
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VP/Other Executive

Relationship, Value

Deloitte has been very good to work with. They have actually been doing some work without a full...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

Deloitte is very experienced. We went through a pretty good RFP process, and they definitely seem to...

Jun 2024
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VP/Other Executive

Relationship, Services

I have a pretty high standard, but I would say Deloitte always meets expectations. There have been a...

Jun 2024
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VP/Other Executive

Relationship, Operations

The main manager we have had for the whole process and the project has been one of the best I have...

Jun 2024
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VP/Other Executive

Loyalty, Value

This is probably going to bite me because Deloitte is probably going to be charging us for years to...

Jun 2024
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VP/Other Executive

Relationship, Services

Deloitte invests in not just me but also my peers. If my peers are happy with my work product, then...

Jun 2024
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VP/Other Executive

Relationship

Deloitte exceeded our expectations by providing expertise and insights.

Jun 2024
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VP/Other Executive

Relationship

Deloitte aligns by industry, and a lot of consulting firms do that because healthcare has its own...

Jun 2024
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VP/Other Executive

Relationship, Value

Deloitte has been assisting us with certain things and has really partnered with us to make sure...

Jun 2024
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VP/Other Executive

Relationship

I had a great experience with Deloitte. I think the firm exceeded expectations, but the folks above...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

Our organization is such a different one that the firm truly has a leg up with their knowledge of...

Jun 2024
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VP/Other Executive

Relationship

The firm had insights and good direction, and they aligned with our company on overall objectives.

Jun 2024
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Director

Operations

Deloitte didn't consistently exceed my expectations because there were pieces of the project that...

Jun 2024
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VP/Other Executive

Relationship, Operations

The firm provided expertise that we couldn't have found somewhere else. They knew what they were...

Jun 2024
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Director

Relationship, Operations

Deloitte is very good at getting their arms around a project. They are very consistent in their...

Jun 2024
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VP/Other Executive

Relationship, Value

I have nothing but good things to say about Deloitte. That isn't the case with some other consulting...

Jun 2024
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VP/Other Executive

Relationship, Operations

We literally had to create a PowerPoint of Deloitte’s statement of work to explain to our boss what...

Jun 2024
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VP/Other Executive

Relationship, Operations

The firm's executive involvement could have been better because, during the engagement, there were...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

The only gap for the firm is maybe they need to put more work into building the top level of the...

Jun 2024
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VP/Other Executive

Relationship, Operations

I felt fortunate that I was able to work with Deloitte's people. I learned a lot. I really wish we...

Jun 2024
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VP/Other Executive

Value

If I need strategic help, I have to spend a lot of money with Deloitte, but I generally feel like I...

Jun 2024
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VP/Other Executive

Relationship, Value

There is an opportunity in fixed-fee arrangements for Deloitte to get ahead by telling us when...

Jun 2024
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VP/Other Executive

Operations

A lot of the materials that Deloitte prepared for meetings were in PowerPoint form. With everything...

Jun 2024
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VP/Other Executive

Relationship, Operations

With Deloitte, we had some staff members who were really strong, and then there were some staff...

Jun 2024
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VP/Other Executive

Relationship

We have done a few projects with Deloitte, and they have been consistent in terms of support. We...

Jun 2024
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VP/Other Executive

Relationship

Deloitte is very experienced. They not only manage projects but also participate in conference calls...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

Deloitte supported us in transitioning from one solution to another, and that was a huge project....

Jun 2024
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VP/Other Executive

Operations

With Deloitte, I had one project be extremely successful with very seasoned consultants. But I had...

May 2024
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VP/Other Executive

Relationship, Value

Deloitte has helped us improve our strategic acquisition and management of cost containment. We...

May 2024
||
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VP/Other Executive

Value

We get a lot with Deloitte, but it is expensive.

May 2024
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VP/Other Executive

Relationship

Deloitte really got to know not just our business but our people, our priorities, and our post...

May 2024
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Analyst/Coordinator

Relationship, Value

The firm is very responsive to us. We have a good partnership. In terms of getting our money's...

Apr 2024
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Analyst/Coordinator

Relationship

Deloitte does a lot of work for us, and a lot of the resources have been with us for quite a while,...

Apr 2024
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CFO

Relationship, Operations

We had a very good implementation with Deloitte. It was complicated, and I had pretty high...

Feb 2024
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CFO

Relationship

I don't want to be sold to; I know what I want from Deloitte. I know that Deloitte has good...

Feb 2024
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CFO

Relationship, Operations

Deloitte was very helpful on a recent project because they had been here so long and knew so much. I...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Operations

We have been searching for the right partner for this project for quite a while. We used various...

Feb 2024
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VP/Other Executive

Operations

Deloitte came in and gave us something to react to; they came in with a very strong plan for how...

Feb 2024
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VP/Other Executive

Relationship, Operations

Deloitte brought intellectual capital into the discussion. They brought in leadership that helped to...

Feb 2024
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VP/Other Executive

Relationship

If we had had more time, I don't know that we would have picked Deloitte; that is not because of...

Jan 2024
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VP/Other Executive

Value

The price tag for our short contract with Deloitte wasn't particularly steep. We have priced...

Jan 2024
||
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VP/Other Executive

Relationship

We asked the firm very difficult questions, and they did the best that they could. Our organization...

Jan 2024
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CFO

Relationship

One of the things that we were very concerned about was that we didn't want anybody to come in with...

Jan 2024
||
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CFO

Value

Deloitte definitely did avoid charging for every little thing. There were a couple of points where...

Jan 2024
||
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CFO

Operations

Our engagement with Deloitte went well. We accomplished what we were looking to accomplish and made...

Jan 2024
||
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VP/Other Executive

Value

From the engagement, we have already seen a significant dollar value in ROI on the work from...

Dec 2023
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VP/Other Executive

Relationship, Operations

The firm did well with the engagement. It wasn't perfect, but it was strong. The firm gave us a good...

Dec 2023
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VP/Other Executive

Operations, Services

The timeline was aggressive because the people side of change takes time. We always felt like we...

Dec 2023
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VP/Other Executive

Relationship

Our executive champions of the project from the Deloitte side were incredibly flexible. They would...

Dec 2023
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VP/Other Executive

Relationship, Operations

Deloitte was highly qualified. There were a couple of exceptions where people were not qualified,...

Dec 2023
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VP/Other Executive

Value

Deloitte is expensive, but they were willing to work with us to package things in such a way that we...

Dec 2023
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CFO

Relationship, Value

Deloitte is expensive; their help is not cheap. I wish we didn’t need to spend as much, but we need...

Dec 2023
||
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CFO

Relationship, Services

At some point, we would like to wean Deloitte off. The group is nothing like we have seen. We are...

Dec 2023
||
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CFO

Relationship, Services

Deloitte has done a lot of things for us. They have actually acted like employees and have...

Dec 2023
||
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CFO

Relationship, Operations

I don’t think Deloitte had experience with our particular solution, but they learned and became...

Dec 2023
||
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VP/Other Executive

Loyalty, Relationship, Operations

A way to improve our engagement would be to leave us with more of a road map of how to use the...

Dec 2023
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CFO

Services

The nice thing about Deloitte was that our needs outstripped the ability of the vendor we were...

Dec 2023
||
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CFO

Value

If something was in the statement of work, Deloitte definitely charged us for it. We will probably...

Dec 2023
||
(0)
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CFO

Relationship

Deloitte had an executive that was a little more seasoned and experienced; they handled the...

Dec 2023
||
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CFO

Relationship, Operations

I brought Deloitte in to supplement our team, and the firm has been doing a good job. I leveraged...

Dec 2023
||
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CFO

Relationship

The majority of the people we worked with were actuaries. Actuaries can sometimes be recluses and...

Dec 2023
||
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CFO

Relationship

Deloitte’s strategic ability was pretty high, and we presented some challenges. I came to Deloitte...

Dec 2023
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CFO

Relationship, Services

I would recommend Deloitte to others based on their ability to hit the ground running. Deloitte can...

Dec 2023
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VP/Other Executive

Operations, Services

Deloitte's consultants are excellent facilitators, but they could have been more knowledgeable about...

Dec 2023
||
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VP/Other Executive

Relationship

Deloitte didn’t have that much executive involvement, but they did have an individual at a sort of...

Dec 2023
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VP/Other Executive

Relationship, Value

Whether I would recommend Deloitte would be based on understanding where an organization is with...

Dec 2023
||
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VP/Other Executive

Relationship, Services

Deloitte proposed a model that we ultimately did not use. They did not deliver a world-bending idea,...

Dec 2023
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VP/Other Executive

Relationship

The Deloitte people understood the heart of our business issues. They were able to deploy...

Dec 2023
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Director

Relationship

If we had a concern, whether it was in the delivery of a message or a tool that Deloitte was working...

Dec 2023
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VP/Other Executive

Relationship

Due to some internal things, such as our culture, the firm's change management resulted in some...

Dec 2023
||
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VP/Other Executive

Relationship, Operations

The firm was good about bringing forward the right expertise at the right level. There wasn't an...

Dec 2023
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VP/Other Executive

Relationship

The engagement required knowledge of our systems and operating model, and that helped us in terms of...

Dec 2023
||
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VP/Other Executive

Value

Thanks to Deloitte, we were able to better define a few of our specific processes. Our engagement...

Dec 2023
||
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Director

Relationship, Operations

The most recent person at Deloitte we worked with was an incredible resource, and that individual...

Dec 2023
||
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Director

Loyalty, Relationship

One thing that was beneficial about Deloitte was that they were willing to challenge the mindset of...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

We selected Deloitte because they brought a strong team to the table in the work that we were going...

Dec 2023
||
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VP/Other Executive

Operations

With the work on one project, we didn't accomplish as much as we had initially hoped to at the...

Dec 2023
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CFO

Loyalty, Value

Deloitte clearly outshined the other consulting firm that we talked to. We have had a lot of great...

Dec 2023
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CFO

Operations, Value

What I really needed was exactly what Deloitte delivered. They had a very experienced team, which...

Dec 2023
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VP/Other Executive

Relationship, Operations

Deloitte could do a little better job sometimes of driving outcomes. They put out a good...

Dec 2023
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VP/Other Executive

Relationship, Operations

We hired Deloitte so they could bring external knowledge to us and provide us with a very different...

Dec 2023
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VP/Other Executive

Relationship

Deloitte does a good job of putting project teams together with a core of people who are familiar...

Dec 2023
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VP/Other Executive

Value

A benefit we achieved from using Deloitte was that we were moderate in our market readiness. The...

Dec 2023
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VP/Other Executive

Value

Deloitte was very flexible as the work went along with the fees and took the extra step without...

Dec 2023
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VP/Other Executive

Relationship

One of our functional leads has doubts about some of Deloitte’s recommendations. But generally, the...

Dec 2023
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VP/Other Executive

Relationship, Services

We did a foundational assessment. With consulting, there are usually three things that I'm looking...

Dec 2023
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CFO

Relationship, Operations

When we started the RFP process, we were clear that the team that the firm put before us needed to...

Dec 2023
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CFO

Loyalty, Relationship

There was one individual from the firm who just didn't gel with our culture, and ultimately, we had...

Dec 2023
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VP/Other Executive

Relationship, Operations

Broadly, we utilized Deloitte for lots of internal and external projects. We brought in Deloitte for...

Dec 2023
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VP/Other Executive

Relationship, Services

Deloitte’s general level of expertise and advisory role was really important. We know that the...

Dec 2023
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VP/Other Executive

Relationship, Operations

I would like to keep pushing Deloitte to educate our team on how we can do some work in-house and...

Dec 2023
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VP/Other Executive

Relationship

We use a lot of consultants, and I'm very comfortable with the Deloitte team that works with our...

Dec 2023
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