DexCare Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Product
DexCare is pretty user-friendly for the patient. The solution’s capabilities are pretty darn good.
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Relationship
The individuals we work with from DexCare can escalate things pretty well, and I feel like they...
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Value
DexCare isn't cheap, so we aren't sure how long we will keep using it. It is expensive, but there is...
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Relationship
DexCare’s support people could be faster and clearer. They aren't always sure exactly why they are...
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Relationship
DexCare's people are great. They are fantastic to work with. They do their best to be as responsive...
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Relationship, Product
DexCare's product quality is okay. The vendor has struggled with bugs in the solution over the last...
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Product
DexCare's solution is better than others in the same space, but it feels like the vendor is playing...
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Product, Value
The product is high quality, and it consistently improves with each release. The platform delivers...
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Relationship, Product
I would tell the vendor to continue investing in the tools that make health systems self-sufficient....
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Culture
DexCare delivers exactly what they sell, and they stand beside us to make sure that the system...
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Relationship
DexCare's customer service is exceptional. The vendor's team is deeply committed to our success and...
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Operations
Our implementation was rough. The vendor struggled with turnover and didn't have strong...
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Value
We have been using DexCare's system for a few years now. We mainly use it for self-scheduling,...
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Operations, Product
We are a complex organization, and we thought we could apply the same framework that DexCare applied...
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Product
We should have had our data in order before DexCare came. We needed to clean up so that the baseline...
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Operations
DexCare basically replaced the find-a-provider features we were using with another solution. Using...
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Loyalty
I tell everyone about DexCare. The vendor is easy to work with. They live up to their promises, and...
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Product
Our biggest stumbling block was our own problems and our own scheduling templates, so my advice to...
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Relationship
The vendor is very easy to work with. They are an extension of our team. They provide great service,...
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Loyalty, Product
DexCare runs our website's function for finding a provider. It has all of our providers and...
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Operations, Value
The solution is unique, and it is going to provide a great opportunity for us. We are already seeing...
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Loyalty, Value
The initial outcomes we expected to achieve were for our on-demand space. We wanted to provide an...
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Loyalty
We are headed into a new phase of working with DexCare that could create a significant ROI as we get...
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Product
The biggest issue we have is the design because there are still some limitations, but what DexCare...
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Operations
DexCare is not hard to use. There is always room for improvement, but the training has been fine. We...
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Loyalty, Product
At the time we went live with our on-demand space, we were trying to do it with our EHR, but our EHR...
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Product, Value
DexCare enables access to care by meeting patients where they are for booking and providing...
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Relationship
DexCare helps us resolve problems in a timely manner. They aren't large enough to need a call center...
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Relationship, Operations
DexCare has been a good partner in trying to stay nimble with us as we have bobbed and weaved...
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Commentary Summary
Comment Type Breakout