DexCare Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Loyalty

I tell everyone about DexCare. The vendor is easy to work with. They live up to their promises, and...

May 2025
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VP/Other Executive

Product

Our biggest stumbling block was our own problems and our own scheduling templates, so my advice to...

May 2025
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VP/Other Executive

Relationship

The vendor is very easy to work with. They are an extension of our team. They provide great service,...

May 2025
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VP/Other Executive

Loyalty, Product

DexCare runs our website's function for finding a provider. It has all of our providers and...

May 2025
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VP/Other Executive

Operations, Value

The solution is unique, and it is going to provide a great opportunity for us. We are already seeing...

May 2025
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VP/Other Executive

Loyalty, Value

The initial outcomes we expected to achieve were for our on-demand space. We wanted to provide an...

Apr 2025
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VP/Other Executive

Loyalty

We are headed into a new phase of working with DexCare that could create a significant ROI as we get...

Apr 2025
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VP/Other Executive

Product

The biggest issue we have is the design because there are still some limitations, but what DexCare...

Apr 2025
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VP/Other Executive

Operations

DexCare is not hard to use. There is always room for improvement, but the training has been fine. We...

Apr 2025
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VP/Other Executive

Loyalty, Product

At the time we went live with our on-demand space, we were trying to do it with our EHR, but our EHR...

Apr 2025
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VP/Other Executive

Product, Value

DexCare enables access to care by meeting patients where they are for booking and providing...

Apr 2025
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VP/Other Executive

Relationship

DexCare helps us resolve problems in a timely manner. They aren't large enough to need a call center...

Apr 2025
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VP/Other Executive

Relationship, Operations

DexCare has been a good partner in trying to stay nimble with us as we have bobbed and weaved...

Apr 2025
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Director

Value

We are doing some work right now that DexCare is charging us for that we feel they maybe shouldn't...

Apr 2025
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Director

Product

DexCare provides a provider search functionality and schedule for us for both new and existing...

Apr 2025
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Director

Product

The main advice I have for other customers, and this is true for any applications in this space, is...

Apr 2025
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Director

Relationship, Product

DexCare’s strength as a vendor is by and large that their staff has been great to work with. The...

Apr 2025
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Director

Product

We can't search the EMR in real time for availability, so the vendor must cache availability in...

Apr 2025
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Director

Loyalty, Product

We ran into things where we had to be really careful. Depending on how things were configured in the...

Apr 2025
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Director

Loyalty, Relationship

DexCare is a good company to work with in the sense that we want a company that makes us feel like...

Apr 2025
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Director

Product

The search function is a challenge. The actual booking of an appointment is spot-on and works pretty...

Apr 2025
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Director

Loyalty, Product

The Omni Search function is very powerful, but it can be a little finicky. DexCare is working on it....

Apr 2025
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Director

Loyalty

We selected the vendor due to a combination of things. DexCare came to us from and was developed...

Apr 2025
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Director

Relationship, Product

There are a few things that are outliers that we are still going back and forth with DexCare on, so...

Apr 2025
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Director

Loyalty, Relationship

We plan to replace DexCare because even as flexible as DexCare is, they are still a software vendor...

Apr 2025
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VP/Other Executive

Value

DexCare is relatively expensive, and I don't have a huge ROI on DexCare.

Mar 2025
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VP/Other Executive

Product

DexCare provides the ability for our patients to find and book physician appointments online,...

Mar 2025
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VP/Other Executive

Loyalty

From what I understand, we were dissatisfied with our previous solution, so we hired DexCare. The...

Mar 2025
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VP/Other Executive

Operations

I would tell someone implementing DexCare's system to talk early and often about the reasons for...

Mar 2025
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VP/Other Executive

Operations

We were on another system, so it was not like we went from zero to something new, but the...

Mar 2025
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VP/Other Executive

Relationship

I have some personal relationships with people at the vendor. As long as I'm clear in articulating...

Mar 2025
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VP/Other Executive

Product, Value

What makes DexCare different from all others is their product is performing. We have performance...

Mar 2025
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VP/Other Executive

Loyalty

We wanted multiple outcomes from DexCare, but in general, the vendor delivered against the outcomes...

Mar 2025
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VP/Other Executive

Relationship

With DexCare, we have to separate two things. One is the service the vendor provides, and the other...

Mar 2025
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Director

Product

DexCare is a platform that orchestrates our health system’s current availability for whatever...

Feb 2025
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Director

Product

DexCare cannot fix our underlying data. We have to get our provider and location data in order....

Feb 2025
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Director

Loyalty, Product

What we saw different in DexCare was they don't just simplify the booking process and make it a...

Feb 2025
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Director

Loyalty, Product

An area of DexCare that we are talking about is their AI. When our marketing team creates different...

Feb 2025
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Director

Relationship, Product

We have some leftover lower-tier goals for DexCare and a few little tweaks that we think would make...

Feb 2025
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Director

Relationship, Product

DexCare has some great talent in customer success and on their back-end and front-end data and...

Feb 2025
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Director

Relationship, Operations

Waiting half a year to a year to go live is hard, so anytime we can speed that up, that is...

Feb 2025
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VP/Other Executive

Loyalty

DexCare is part of our plans for the next few years. One of the groups that we invest with said the...

Feb 2025
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VP/Other Executive

Culture, Relationship

Because DexCare is building custom solutions, sometimes they are slow, and they take a while to...

Feb 2025
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VP/Other Executive

Product

I would really like a self-service option in DexCare’s system. The system services the availability...

Feb 2025
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VP/Other Executive

Relationship

The organization of tickets or issues could be better. DexCare’s implementation team is really good,...

Feb 2025
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VP/Other Executive

Relationship

I would like to see DexCare clean up the current backlog of issues and requests and find a way to...

Feb 2025
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VP/Other Executive

Value

If it were just based on dollars, I would rate receiving our money’s worth higher, but sometimes the...

Feb 2025
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VP/Other Executive

Product

DexCare can pivot quickly. Each health system has its own difficulties. How physicians are employed...

Feb 2025
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VP/Other Executive

Operations

I don't think DexCare sells the system as one, but the implementation is not a simple IT lift...

Feb 2025
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VP/Other Executive

Product

DexCare does what they say they are going to do, and they deliver more patients into our health...

Feb 2025
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VP/Other Executive

Product

DexCare helps organizations pull real-time scheduling data out of the EMR and show it to the...

Feb 2025
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VP/Other Executive

Relationship, Operations

I don't have a ton of opportunities for improvement with DexCare. On the technical side, I get...

Feb 2025
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VP/Other Executive

Product

DexCare's functionality rates just under the top of the scale for meeting all our needs today. Some...

Feb 2025
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VP/Other Executive

Loyalty

We do plan to keep DexCare for the next few years. We are doing the normal pacing of what our EHR...

Feb 2025
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VP/Other Executive

Operations

The people at DexCare who are empowered to solve our problems are very accessible. I don't think...

Feb 2025
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VP/Other Executive

Loyalty

The technology that DexCare brought and the experience that they had implementing at other...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

We did a lot of research before fully engaging with DexCare, and we felt they did a few things for...

Feb 2025
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VP/Other Executive

Loyalty

One of the reasons why we were very interested in DexCare was that they have history in the space of...

Feb 2025
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VP/Other Executive

Product

DexCare brought some things to the table that we were lacking with another platform, and it has...

Oct 2024
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VP/Other Executive

Value

DexCare tries to charge us for every little thing. It is fair to point out that this is not as much...

Oct 2024
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Director

Loyalty, Value

DexCare is a really unreliable platform for us to use, especially considering the value that we are...

Oct 2024
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Director

Value

We have to fail over DexCare to another solution more than we would like to. Our failure rates in...

Oct 2024
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Director

Relationship, Product

DexCare isn't quite as in tune with the things we want as we would like. DexCare has a lot of...

Oct 2024
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COO

Loyalty

One of the reasons we got DexCare was probably that they have a significant number of APIs. So based...

Sep 2024
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COO

Product

DexCare's system is pretty easy, particularly in the use case that I have. My use case is pretty...

Sep 2024
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COO

Relationship

DexCare overestimates their abilities on the front end, and then they can't necessarily do what we...

Sep 2024
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