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DexCare Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Typically, DexCare is primarily a patient-facing product, so the user base is mostly patients. There...
We picked DexCare because of its functionality. There was some functionality that DexCare had that...
DexCare meets regularly with us. They do regular business reviews where we've had superusers and...
For now, DexCare’s support operates through a Salesforce portal where all the tickets run, but that...
DexCare is pretty user-friendly for the patient. The solution’s capabilities are pretty darn good.
The individuals we work with from DexCare can escalate things pretty well, and I feel like they...
DexCare isn't cheap, so we aren't sure how long we will keep using it. It is expensive, but there is...
DexCare’s support people could be faster and clearer. They aren't always sure exactly why they are...
DexCare's people are great. They are fantastic to work with. They do their best to be as responsive...
DexCare's product quality is okay. The vendor has struggled with bugs in the solution over the last...
DexCare's solution is better than others in the same space, but it feels like the vendor is playing...
The product is high quality, and it consistently improves with each release. The platform delivers...
I would tell the vendor to continue investing in the tools that make health systems self-sufficient....
DexCare delivers exactly what they sell, and they stand beside us to make sure that the system...
DexCare's customer service is exceptional. The vendor's team is deeply committed to our success and...
Our implementation was rough. The vendor struggled with turnover and didn't have strong...
We have been using DexCare's system for a few years now. We mainly use it for self-scheduling,...
Commentary Summary
Comment Type Breakout