DexCare Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
I tell everyone about DexCare. The vendor is easy to work with. They live up to their promises, and...
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Product
Our biggest stumbling block was our own problems and our own scheduling templates, so my advice to...
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Relationship
The vendor is very easy to work with. They are an extension of our team. They provide great service,...
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Loyalty, Product
DexCare runs our website's function for finding a provider. It has all of our providers and...
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Operations, Value
The solution is unique, and it is going to provide a great opportunity for us. We are already seeing...
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Loyalty, Value
The initial outcomes we expected to achieve were for our on-demand space. We wanted to provide an...
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Loyalty
We are headed into a new phase of working with DexCare that could create a significant ROI as we get...
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Product
The biggest issue we have is the design because there are still some limitations, but what DexCare...
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Operations
DexCare is not hard to use. There is always room for improvement, but the training has been fine. We...
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Loyalty, Product
At the time we went live with our on-demand space, we were trying to do it with our EHR, but our EHR...
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Product, Value
DexCare enables access to care by meeting patients where they are for booking and providing...
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Relationship
DexCare helps us resolve problems in a timely manner. They aren't large enough to need a call center...
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Relationship, Operations
DexCare has been a good partner in trying to stay nimble with us as we have bobbed and weaved...
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Value
We are doing some work right now that DexCare is charging us for that we feel they maybe shouldn't...
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Product
DexCare provides a provider search functionality and schedule for us for both new and existing...
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Product
The main advice I have for other customers, and this is true for any applications in this space, is...
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Relationship, Product
DexCare’s strength as a vendor is by and large that their staff has been great to work with. The...
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Product
We can't search the EMR in real time for availability, so the vendor must cache availability in...
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Loyalty, Product
We ran into things where we had to be really careful. Depending on how things were configured in the...
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Loyalty, Relationship
DexCare is a good company to work with in the sense that we want a company that makes us feel like...
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Product
The search function is a challenge. The actual booking of an appointment is spot-on and works pretty...
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Loyalty, Product
The Omni Search function is very powerful, but it can be a little finicky. DexCare is working on it....
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Loyalty
We selected the vendor due to a combination of things. DexCare came to us from and was developed...
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Relationship, Product
There are a few things that are outliers that we are still going back and forth with DexCare on, so...
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Loyalty, Relationship
We plan to replace DexCare because even as flexible as DexCare is, they are still a software vendor...
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Value
DexCare is relatively expensive, and I don't have a huge ROI on DexCare.
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Product
DexCare provides the ability for our patients to find and book physician appointments online,...
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Loyalty
From what I understand, we were dissatisfied with our previous solution, so we hired DexCare. The...
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Operations
I would tell someone implementing DexCare's system to talk early and often about the reasons for...
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Operations
We were on another system, so it was not like we went from zero to something new, but the...
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Relationship
I have some personal relationships with people at the vendor. As long as I'm clear in articulating...
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Product, Value
What makes DexCare different from all others is their product is performing. We have performance...
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Loyalty
We wanted multiple outcomes from DexCare, but in general, the vendor delivered against the outcomes...
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Relationship
With DexCare, we have to separate two things. One is the service the vendor provides, and the other...
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Product
DexCare is a platform that orchestrates our health system’s current availability for whatever...
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Product
DexCare cannot fix our underlying data. We have to get our provider and location data in order....
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Loyalty, Product
What we saw different in DexCare was they don't just simplify the booking process and make it a...
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Loyalty, Product
An area of DexCare that we are talking about is their AI. When our marketing team creates different...
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Relationship, Product
We have some leftover lower-tier goals for DexCare and a few little tweaks that we think would make...
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Relationship, Product
DexCare has some great talent in customer success and on their back-end and front-end data and...
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Relationship, Operations
Waiting half a year to a year to go live is hard, so anytime we can speed that up, that is...
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Loyalty
DexCare is part of our plans for the next few years. One of the groups that we invest with said the...
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Culture, Relationship
Because DexCare is building custom solutions, sometimes they are slow, and they take a while to...
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Product
I would really like a self-service option in DexCare’s system. The system services the availability...
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Relationship
The organization of tickets or issues could be better. DexCare’s implementation team is really good,...
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Relationship
I would like to see DexCare clean up the current backlog of issues and requests and find a way to...
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Value
If it were just based on dollars, I would rate receiving our money’s worth higher, but sometimes the...
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Product
DexCare can pivot quickly. Each health system has its own difficulties. How physicians are employed...
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Operations
I don't think DexCare sells the system as one, but the implementation is not a simple IT lift...
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Product
DexCare does what they say they are going to do, and they deliver more patients into our health...
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Product
DexCare helps organizations pull real-time scheduling data out of the EMR and show it to the...
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Relationship, Operations
I don't have a ton of opportunities for improvement with DexCare. On the technical side, I get...
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Product
DexCare's functionality rates just under the top of the scale for meeting all our needs today. Some...
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Loyalty
We do plan to keep DexCare for the next few years. We are doing the normal pacing of what our EHR...
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Operations
The people at DexCare who are empowered to solve our problems are very accessible. I don't think...
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Loyalty
The technology that DexCare brought and the experience that they had implementing at other...
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Loyalty, Relationship
We did a lot of research before fully engaging with DexCare, and we felt they did a few things for...
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Loyalty
One of the reasons why we were very interested in DexCare was that they have history in the space of...
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Product
DexCare brought some things to the table that we were lacking with another platform, and it has...
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Value
DexCare tries to charge us for every little thing. It is fair to point out that this is not as much...
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Loyalty, Value
DexCare is a really unreliable platform for us to use, especially considering the value that we are...
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Value
We have to fail over DexCare to another solution more than we would like to. Our failure rates in...
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Relationship, Product
DexCare isn't quite as in tune with the things we want as we would like. DexCare has a lot of...
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Loyalty
One of the reasons we got DexCare was probably that they have a significant number of APIs. So based...
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Product
DexCare's system is pretty easy, particularly in the use case that I have. My use case is pretty...
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Relationship
DexCare overestimates their abilities on the front end, and then they can't necessarily do what we...
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