DexCare Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
I tell everyone about DexCare. The vendor is easy to work with. They live up to their promises, and...
Login or Create an Account to see details.
Product
Our biggest stumbling block was our own problems and our own scheduling templates, so my advice to...
Login or Create an Account to see details.
Relationship
The vendor is very easy to work with. They are an extension of our team. They provide great service,...
Login or Create an Account to see details.
Loyalty, Product
DexCare runs our website's function for finding a provider. It has all of our providers and...
Login or Create an Account to see details.
Operations, Value
The solution is unique, and it is going to provide a great opportunity for us. We are already seeing...
Login or Create an Account to see details.
Loyalty, Value
The initial outcomes we expected to achieve were for our on-demand space. We wanted to provide an...
Login or Create an Account to see details.
Loyalty
We are headed into a new phase of working with DexCare that could create a significant ROI as we get...
Login or Create an Account to see details.
Product
The biggest issue we have is the design because there are still some limitations, but what DexCare...
Login or Create an Account to see details.
Operations
DexCare is not hard to use. There is always room for improvement, but the training has been fine. We...
Login or Create an Account to see details.
Loyalty, Product
At the time we went live with our on-demand space, we were trying to do it with our EHR, but our EHR...
Login or Create an Account to see details.
Product, Value
DexCare enables access to care by meeting patients where they are for booking and providing...
Login or Create an Account to see details.
Relationship
DexCare helps us resolve problems in a timely manner. They aren't large enough to need a call center...
Login or Create an Account to see details.
Relationship, Operations
DexCare has been a good partner in trying to stay nimble with us as we have bobbed and weaved...
Login or Create an Account to see details.
Value
We are doing some work right now that DexCare is charging us for that we feel they maybe shouldn't...
Login or Create an Account to see details.
Product
DexCare provides a provider search functionality and schedule for us for both new and existing...
Login or Create an Account to see details.
Product
The main advice I have for other customers, and this is true for any applications in this space, is...
Login or Create an Account to see details.
Relationship, Product
DexCare’s strength as a vendor is by and large that their staff has been great to work with. The...
Login or Create an Account to see details.
Product
We can't search the EMR in real time for availability, so the vendor must cache availability in...
Login or Create an Account to see details.
Loyalty, Product
We ran into things where we had to be really careful. Depending on how things were configured in the...
Login or Create an Account to see details.
Loyalty, Relationship
DexCare is a good company to work with in the sense that we want a company that makes us feel like...
Login or Create an Account to see details.
Product
The search function is a challenge. The actual booking of an appointment is spot-on and works pretty...
Login or Create an Account to see details.
Loyalty, Product
The Omni Search function is very powerful, but it can be a little finicky. DexCare is working on it....
Login or Create an Account to see details.
Loyalty
We selected the vendor due to a combination of things. DexCare came to us from and was developed...
Login or Create an Account to see details.
Relationship, Product
There are a few things that are outliers that we are still going back and forth with DexCare on, so...
Login or Create an Account to see details.
Loyalty, Relationship
We plan to replace DexCare because even as flexible as DexCare is, they are still a software vendor...
Login or Create an Account to see details.
Value
DexCare is relatively expensive, and I don't have a huge ROI on DexCare.
Login or Create an Account to see details.
Product
DexCare provides the ability for our patients to find and book physician appointments online,...
Login or Create an Account to see details.
Loyalty
From what I understand, we were dissatisfied with our previous solution, so we hired DexCare. The...
Login or Create an Account to see details.
Operations
I would tell someone implementing DexCare's system to talk early and often about the reasons for...
Login or Create an Account to see details.
Operations
We were on another system, so it was not like we went from zero to something new, but the...
Login or Create an Account to see details.
Relationship
I have some personal relationships with people at the vendor. As long as I'm clear in articulating...
Login or Create an Account to see details.
Product, Value
What makes DexCare different from all others is their product is performing. We have performance...
Login or Create an Account to see details.
Loyalty
We wanted multiple outcomes from DexCare, but in general, the vendor delivered against the outcomes...
Login or Create an Account to see details.
Relationship
With DexCare, we have to separate two things. One is the service the vendor provides, and the other...
Login or Create an Account to see details.
Product
DexCare is a platform that orchestrates our health system’s current availability for whatever...
Login or Create an Account to see details.
Product
DexCare cannot fix our underlying data. We have to get our provider and location data in order....
Login or Create an Account to see details.
Loyalty, Product
What we saw different in DexCare was they don't just simplify the booking process and make it a...
Login or Create an Account to see details.
Loyalty, Product
An area of DexCare that we are talking about is their AI. When our marketing team creates different...
Login or Create an Account to see details.
Relationship, Product
We have some leftover lower-tier goals for DexCare and a few little tweaks that we think would make...
Login or Create an Account to see details.
Relationship, Product
DexCare has some great talent in customer success and on their back-end and front-end data and...
Login or Create an Account to see details.
Relationship, Operations
Waiting half a year to a year to go live is hard, so anytime we can speed that up, that is...
Login or Create an Account to see details.
Loyalty
DexCare is part of our plans for the next few years. One of the groups that we invest with said the...
Login or Create an Account to see details.
Culture, Relationship
Because DexCare is building custom solutions, sometimes they are slow, and they take a while to...
Login or Create an Account to see details.
Product
I would really like a self-service option in DexCare’s system. The system services the availability...
Login or Create an Account to see details.
Relationship
The organization of tickets or issues could be better. DexCare’s implementation team is really good,...
Login or Create an Account to see details.
Relationship
I would like to see DexCare clean up the current backlog of issues and requests and find a way to...
Login or Create an Account to see details.
Value
If it were just based on dollars, I would rate receiving our money’s worth higher, but sometimes the...
Login or Create an Account to see details.
Product
DexCare can pivot quickly. Each health system has its own difficulties. How physicians are employed...
Login or Create an Account to see details.
Operations
I don't think DexCare sells the system as one, but the implementation is not a simple IT lift...
Login or Create an Account to see details.
Product
DexCare does what they say they are going to do, and they deliver more patients into our health...
Login or Create an Account to see details.
Product
DexCare helps organizations pull real-time scheduling data out of the EMR and show it to the...
Login or Create an Account to see details.
Relationship, Operations
I don't have a ton of opportunities for improvement with DexCare. On the technical side, I get...
Login or Create an Account to see details.
Product
DexCare's functionality rates just under the top of the scale for meeting all our needs today. Some...
Login or Create an Account to see details.
Loyalty
We do plan to keep DexCare for the next few years. We are doing the normal pacing of what our EHR...
Login or Create an Account to see details.
Operations
The people at DexCare who are empowered to solve our problems are very accessible. I don't think...
Login or Create an Account to see details.
Loyalty
The technology that DexCare brought and the experience that they had implementing at other...
Login or Create an Account to see details.
Loyalty, Relationship
We did a lot of research before fully engaging with DexCare, and we felt they did a few things for...
Login or Create an Account to see details.
Loyalty
One of the reasons why we were very interested in DexCare was that they have history in the space of...
Login or Create an Account to see details.
Product
DexCare brought some things to the table that we were lacking with another platform, and it has...
Login or Create an Account to see details.
Value
DexCare tries to charge us for every little thing. It is fair to point out that this is not as much...
Login or Create an Account to see details.
Loyalty, Value
DexCare is a really unreliable platform for us to use, especially considering the value that we are...
Login or Create an Account to see details.
Value
We have to fail over DexCare to another solution more than we would like to. Our failure rates in...
Login or Create an Account to see details.
Relationship, Product
DexCare isn't quite as in tune with the things we want as we would like. DexCare has a lot of...
Login or Create an Account to see details.
Loyalty
One of the reasons we got DexCare was probably that they have a significant number of APIs. So based...
Login or Create an Account to see details.
Product
DexCare's system is pretty easy, particularly in the use case that I have. My use case is pretty...
Login or Create an Account to see details.
Relationship
DexCare overestimates their abilities on the front end, and then they can't necessarily do what we...
Login or Create an Account to see details.
​
Preferences