DexCare Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
DexCare is pretty user-friendly for the patient. The solution’s capabilities are pretty darn good.
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Relationship
The individuals we work with from DexCare can escalate things pretty well, and I feel like they...
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Value
DexCare isn't cheap, so we aren't sure how long we will keep using it. It is expensive, but there is...
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Relationship
DexCare’s support people could be faster and clearer. They aren't always sure exactly why they are...
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Relationship
DexCare's people are great. They are fantastic to work with. They do their best to be as responsive...
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Relationship, Product
DexCare's product quality is okay. The vendor has struggled with bugs in the solution over the last...
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Product
DexCare's solution is better than others in the same space, but it feels like the vendor is playing...
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Product, Value
The product is high quality, and it consistently improves with each release. The platform delivers...
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Relationship, Product
I would tell the vendor to continue investing in the tools that make health systems self-sufficient....
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Culture
DexCare delivers exactly what they sell, and they stand beside us to make sure that the system...
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Relationship
DexCare's customer service is exceptional. The vendor's team is deeply committed to our success and...
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Operations
Our implementation was rough. The vendor struggled with turnover and didn't have strong...
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Value
We have been using DexCare's system for a few years now. We mainly use it for self-scheduling,...
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Operations, Product
We are a complex organization, and we thought we could apply the same framework that DexCare applied...
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Product
We should have had our data in order before DexCare came. We needed to clean up so that the baseline...
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Operations
DexCare basically replaced the find-a-provider features we were using with another solution. Using...
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Loyalty
I tell everyone about DexCare. The vendor is easy to work with. They live up to their promises, and...
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Product
Our biggest stumbling block was our own problems and our own scheduling templates, so my advice to...
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Relationship
The vendor is very easy to work with. They are an extension of our team. They provide great service,...
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Loyalty, Product
DexCare runs our website's function for finding a provider. It has all of our providers and...
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Operations, Value
The solution is unique, and it is going to provide a great opportunity for us. We are already seeing...
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Loyalty, Value
The initial outcomes we expected to achieve were for our on-demand space. We wanted to provide an...
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Loyalty
We are headed into a new phase of working with DexCare that could create a significant ROI as we get...
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Product
The biggest issue we have is the design because there are still some limitations, but what DexCare...
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Operations
DexCare is not hard to use. There is always room for improvement, but the training has been fine. We...
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Loyalty, Product
At the time we went live with our on-demand space, we were trying to do it with our EHR, but our EHR...
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Product, Value
DexCare enables access to care by meeting patients where they are for booking and providing...
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Relationship
DexCare helps us resolve problems in a timely manner. They aren't large enough to need a call center...
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Relationship, Operations
DexCare has been a good partner in trying to stay nimble with us as we have bobbed and weaved...
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Value
We are doing some work right now that DexCare is charging us for that we feel they maybe shouldn't...
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Product
DexCare provides a provider search functionality and schedule for us for both new and existing...
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Product
The main advice I have for other customers, and this is true for any applications in this space, is...
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Relationship, Product
DexCare’s strength as a vendor is by and large that their staff has been great to work with. The...
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Product
We can't search the EMR in real time for availability, so the vendor must cache availability in...
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Loyalty, Product
We ran into things where we had to be really careful. Depending on how things were configured in the...
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Loyalty, Relationship
DexCare is a good company to work with in the sense that we want a company that makes us feel like...
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Product
The search function is a challenge. The actual booking of an appointment is spot-on and works pretty...
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Loyalty, Product
The Omni Search function is very powerful, but it can be a little finicky. DexCare is working on it....
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Loyalty
We selected the vendor due to a combination of things. DexCare came to us from and was developed...
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Relationship, Product
There are a few things that are outliers that we are still going back and forth with DexCare on, so...
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Loyalty, Relationship
We plan to replace DexCare because even as flexible as DexCare is, they are still a software vendor...
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Value
DexCare is relatively expensive, and I don't have a huge ROI on DexCare.
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Product
DexCare provides the ability for our patients to find and book physician appointments online,...
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Loyalty
From what I understand, we were dissatisfied with our previous solution, so we hired DexCare. The...
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Operations
I would tell someone implementing DexCare's system to talk early and often about the reasons for...
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Operations
We were on another system, so it was not like we went from zero to something new, but the...
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Relationship
I have some personal relationships with people at the vendor. As long as I'm clear in articulating...
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Product, Value
What makes DexCare different from all others is their product is performing. We have performance...
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Loyalty
We wanted multiple outcomes from DexCare, but in general, the vendor delivered against the outcomes...
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Relationship
With DexCare, we have to separate two things. One is the service the vendor provides, and the other...
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Product
DexCare is a platform that orchestrates our health system’s current availability for whatever...
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Product
DexCare cannot fix our underlying data. We have to get our provider and location data in order....
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Loyalty, Product
What we saw different in DexCare was they don't just simplify the booking process and make it a...
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Loyalty, Product
An area of DexCare that we are talking about is their AI. When our marketing team creates different...
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Relationship, Product
We have some leftover lower-tier goals for DexCare and a few little tweaks that we think would make...
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Relationship, Product
DexCare has some great talent in customer success and on their back-end and front-end data and...
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Relationship, Operations
Waiting half a year to a year to go live is hard, so anytime we can speed that up, that is...
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