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Featured  Report

Data and Analytics Platforms 2021: An Early Look at Deep Adopters
Data and Analytics Platforms 2021:
An Early Look at Deep Adopters
September 2021
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User Commentary

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Manager

Relationship

Something that we would love to highlight is the vendor's communication. Dimensional Insights, like...

Mar 2023
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Manager

Relationship

If there is one thing we want colleagues to know when they are getting Dimensional Insight, it is...

Mar 2023
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Manager

Functionality and Upgrades

Diver Platform does not meet all our needs because there is a function that we have kept asking for,...

Mar 2023
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Analyst/Coordinator

Service and Support

The support team takes a little longer now that Dimensional Insight is busy with more clients. The...

Feb 2023
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Analyst/Coordinator

Lessons Learned

The tool helps drive outcomes, but users have to be able to do things themselves. To get some...

Feb 2023
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Analyst/Coordinator

Future Outlook

Our payroll systems don't talk to one another, so we have no way of doing FTE budgeting. I was able...

Feb 2023
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Analyst/Coordinator

Relationship

Dimensional Insight provides good consulting services and a lot of knowledge. Sometimes executives...

Feb 2023
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Analyst/Coordinator

Implementation and Training

Dimensional Insight has been excellent with their upgrade and implementation services. I have been...

Feb 2023
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Analyst/Coordinator

Service and Support

Upgrades are frequent, but sometimes I have little problems with them. If there is a problem, the...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Diver Platform is easy to use out of the box, but the back-end portion requires some IT experience...

Feb 2023
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Manager

Other Observations & Comments

The only thing I would change would be for Diver Platform to be used more throughout the industry....

Feb 2023
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Manager

Future Outlook

We are getting rid of Diver Platform. We have new leaders, and they want to use more traditional...

Feb 2023
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Manager

Functionality and Upgrades

Diver Platform has two pieces of functionality that we haven't seen in any other tool. Those pieces...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

It is very simple for us to get data into the system. We just point to whatever type of data we want...

Feb 2023
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Analyst/Coordinator

Relationship

I appreciate how quick the vendor is to assist us with anything that we want to do and to turn...

Feb 2023
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Manager

Service and Support

We utilize multiple systems, not just a single vendor solution, and we throw some hard things at...

Feb 2023
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Manager

Functionality and Upgrades

The tool set is very easy to use. Allowing us to ramp up user community individuals to utilize...

Feb 2023
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Manager

Functionality and Upgrades

I would like to see less frequency in Dimensional Insight’s software upgrades. They give out...

Feb 2023
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COO

Functionality and Upgrades

When we brought Diver Platform into our organization, we developed modules for specific areas across...

Jan 2023
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COO

Functionality and Upgrades

I have been a fan of the solution since the beginning. Diver Platform is robust and is a beast in...

Jan 2023
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COO

Relationship

We have regular discussions with Dimensional Insight about what is going to happen and what the...

Jan 2023
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COO

Relationship

Dimensional Insight houses some of the brightest people in the healthcare space, and those people...

Jan 2023
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Director

Functionality and Upgrades

The algorithms included by CMS in the readmission reports are extremely complicated, and Dimensional...

Dec 2022
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Director

Functionality and Upgrades

We can get reporting at a level of sophistication that doesn't exist within our EHR. The advanced...

Dec 2022
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Director

Future Outlook

One of our team members went to Dimensional Insight’s annual conference and came back with all of...

Dec 2022
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Director

Functionality and Upgrades

We can scale things in Diver Platform to any type of user. We can build simplistic, one-page reports...

Dec 2022
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Director

Interfacing and Integration

Diver Platform is our primary data analytics and BI tool. Our EHRs are our source for certain...

Dec 2022
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Director

Functionality and Upgrades

What we love about the tool is that no matter how complex the project is, Diver Platform really...

Dec 2022
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Director

Functionality and Upgrades

Diver Platform gives us the ability to hone in and do on-the-fly data discovery and analytics. For...

Dec 2022
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Director

Relationship

We have really great engagement from Dimensional Insight. Our vendor representative is very...

Dec 2022
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CIO

Service and Support

Dimensional Insight is very involved with us. They try to figure out the data feeds and get them set...

Dec 2022
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CIO

Functionality and Upgrades

Diver Platform is leaps and bounds better than the default reporting structure we get out of another...

Dec 2022
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CIO

Service and Support

Dimensional Insight sometimes gets in over their head with us and does some things without getting...

Dec 2022
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Director

Implementation and Training

The lack of a rigid implementation process got us off track with Dimensional Insight. They also had...

Dec 2022
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Director

Service and Support

The vendor has a lean support team. They don't have the support that they could have.

Dec 2022
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Director

Relationship

We have data that is supposed to load daily, but Dimensional Insight hasn’t set up any processes to...

Dec 2022
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Director

ROI / Cost

The implementation took longer than expected. As a result, I don’t feel like we have gotten our...

Dec 2022
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Director

Implementation and Training

Dimensional Insight’s measure factoring is very useful, and it is fairly easy to set up. We use...

Nov 2022
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Director

Relationship

Dimensional Insight does have regular calls that teach us new things. The vendor also has regular...

Nov 2022
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Director

Interfacing and Integration

The Dimensional Insight platform is not that intuitive. It would be great if the vendor had more...

Nov 2022
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Director

ROI / Cost

One outcome of the product is that we enable data professionals who are not developers to work in...

Oct 2022
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Director

Service and Support

The vendor emails us pretty frequently. Anytime there is a problem with an update, they let us know....

Oct 2022
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Director

Functionality and Upgrades

The product is not easy to use for everyone, but that is only because it is an analytic tool. It is...

Oct 2022
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Director

Other Observations & Comments

The vendor released some technology a couple of years ago that was transformative.

Oct 2022
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Director

Service and Support

The technical part of the support is pretty good, but the customer service part can be inconsistent,...

Oct 2022
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Director

Functionality and Upgrades

There is a stereotype that business intelligence is a lot of charts and graphs and people sitting in...

Oct 2022
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Director

ROI / Cost

The Dimensional Insight training has gone well, and the physicians seem to like the product and the...

Sep 2022
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(0)
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Director

Functionality and Upgrades

The product manages a very large number of records for us on a daily basis, and the product's...

Sep 2022
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Director

Interfacing and Integration

With a little more work, Diver Platform could probably accommodate integration with other BI tools,...

Sep 2022
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(0)
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Director

Service and Support

The team we have worked with for implementation and support has been stellar. I can't think of a...

Sep 2022
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(0)
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Director

Implementation and Training

The training could be more dynamic. The product is complicated. We do a lot of our own...

Sep 2022
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Director

Relationship

Dimensional Insight could improve on having a vision of what is coming in terms of predictive and...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I haven’t noticed any missing functionality in the way that we use the product. For what we need the...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Integration is our biggest win from using Diver Platform.

Sep 2022
||
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VP/Other Executive

Service and Support

We have had no issues with the vendor’s support team. The team always reaches out for all of our...

Sep 2022
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VP/Other Executive

Service and Support

The vendor is coming out with the upgrades that we ask for. I can't think of anything that we need...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

The outcomes we are striving for are to improve productivity and to empower our various departments...

Aug 2022
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Manager

ROI / Cost

Dimensional Insight has not nickel-and-dimed us at all. As a matter of fact, the vendor has at times...

Aug 2022
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Manager

Service and Support

I don't need the vendor to be proactive very often, but when I do, Dimensional Insight is proactive...

Aug 2022
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Manager

Implementation and Training

From an implementation perspective, the consultants who are involved are very knowledgeable about...

Aug 2022
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Manager

Functionality and Upgrades

Diver Platform has a few strengths. It has a tool set that is easy to learn, and nontechnical people...

Aug 2022
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Director

Functionality and Upgrades

Diver Platform has become an invaluable tool for us for a variety of reasons. The capability is...

Aug 2022
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Director

Other Observations & Comments

Diver Platform runs on its own piece of hardware. The product is not virtualized, but it needs to...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Our organization uses Diver Platform every day in our clinical, operational, and financial...

Aug 2022
||
(0)
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Director

Implementation and Training

The resources we had for the implementation were pretty good, but they were not organized in such a...

Aug 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Dimensional Insight does have some training, but it has been a long time since we have used it. They...

Aug 2022
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(0)
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Director

Functionality and Upgrades

Some outcomes we are seeing from using Diver Platform are strategic decision-making and productivity...

Aug 2022
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Manager

Lessons Learned

An enhancement with features to give the developers a little more security would be nice. We can...

Aug 2022
||
(0)
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Analyst/Coordinator

Technology

One thing I have noticed with Dimensional Insight is that they seem to put new things out before...

Aug 2022
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Director

Relationship

One of the things that work well with Dimensional Insight is that we have a vendor representative...

Aug 2022
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Director

Interfacing and Integration

Dimensional Insight’s platform is a bit antiquated in terms of the look and feel. The need for...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Sometimes we struggle to get metrics specifications out of the product. We can't really dig into the...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

We would like to see a good user interface that has on-the-fly edit features that are more current...

Aug 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Functionality and Upgrades

We get everything that we need from Diver Platform. The system has good documentation and support...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

Diver Platform is always getting updated and changing, and we really appreciate that.

Aug 2022
||
(0)
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Manager

Other Observations & Comments

Whether I would recommend the system to a friend really depends on the vendor's future offerings for...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Diver Platform has automated our data and analytics. It has made us much faster and more efficient,...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Some of the vendor's updates have had some bugs. Those updates have been frustrating. The vendor is...

Jul 2022
||
(0)
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Manager

Relationship

Dimensional Insight has representatives who assist our IT department in doing upgrades. Those...

Jul 2022
||
(0)
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Manager

Implementation and Training

Our training from the vendor has mostly been through contracts and statements of work. The vendor...

Jul 2022
||
(0)
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CFO

Other Observations & Comments

We can pull in data for social determinants of health, but the data is not as comprehensive as it...

Jul 2022
||
(0)
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CFO

Functionality and Upgrades

Diver Platform is really easy to use and very flexible; we just can't keep up with the vendor. But...

Jul 2022
||
(0)
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CFO

Service and Support

Dimensional Insight is a very responsive group. The technology is really why I like them a lot, but...

Jul 2022
||
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Analyst/Coordinator

Technology

We have had a great experience with Dimensional Insight. Their system is stable, and it does what it...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

Dimensional Insight is innovative. We receive involvement from people at Dimensional Insight who are...

Jul 2022
||
(0)
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