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Diver Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We have had a continuation of great fundamentals with Dimensional Insight. They have the best ETL...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Dimensional Insight couldn't be any more fair with their charges. The pricing is pretty...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

Dimensional Insight is outstanding. The one area where Diver Platform isn't quite as strong is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We're so deeply rooted in Dimensional Insight's fundamentals that we don't give them much of a...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Dimensional Insight has been great with support tickets. They're a great partner. We reached out to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Dimensional Insight provides a lot of flexibility with their licensing. We wanted something very...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Dimensional Insight is absolutely great when we have questions. Their ongoing support has been just...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

I love Diver Platform. We have done all kinds of reporting in there for a lot of our ancillary team,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Our organization's biggest barrier to achieving our data analytics priorities is gaining access to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I think I would buy Diver Platform again, but the markets change. When we brought Diver Platform on,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Dimensional Insight hasn't come to us with anything as far as new software upgrades or new...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I would rate Dimensional Insight’s training low because we just don't see them anymore. When we have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our current barrier to achieving the outcomes we want with Diver Platform is the speed of change...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Regarding Dimensional Insight helping us operationalize the insights they’re able to give us, when...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I use Diver Platform for running reports. I try to understand the system and build out reports so...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Regarding capabilities, the only thing I would ding Dimensional Insight on is that the aesthetics of...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Diver Platform has made training a little more complicated because we can use it at a bunch of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have a backlog of things. There are only so many developers Dimensional Insight has designated to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We are hitting the upper limits of how much data Diver Platform can handle for ETL. So some of the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Diver Platform is not part of our long-term plan because I think our leadership just wants a system...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

Our current barrier is finding people who have the experience to use Diver Platform and develop in...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Dimensional Insight is very transparent. And with the input forms that we can integrate in our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I would rate my satisfaction highly. The support people are responsive. They answer quickly through...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I wish Dimensional Insight would make their integrator script a little easier to use. I have a...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

Diver Platform is very cost-effective. It is a solid product. It doesn't ever go down. The staff...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

What I have been so impressed by with Diver Platform is that we have thrown much more data into it...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Diver Platform is not part of our long-term plan because the organization just has other paths right...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I would tell someone considering Diver Platform that it is definitely a platform that can handle a...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Dimensional Insight could be more proactive in doing ongoing training and best practices. We have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We haven't asked the vendor for Diver Platform to do anything more than what we are already doing,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The person from Dimensional Insight who does most of their training goes really fast, and that can...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I can get higher-up people from Dimensional Insight on the phone and get things sorted out pretty...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We would like to have more handholds and resources at the nonexecutive and nondirector levels for...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

We have engineers, so when we build things in our own system, Diver Platform works well. I think...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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CEO/President

Dimensional Insight avoids charging for every little thing. They seem pretty fair. They had a lag in...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CEO/President

Operationalizing the insights provided by Diver Platform is an administrative concern. I haven't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

Diver Platform is a point-of-care tool, so it is not a population health tool. I would like it to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

I like the people I work with at Dimensional Insight. They are great. And under my current...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

For predictive analytics, I have someone who does all the data science on staff. Dimensional Insight...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Diver Platform's being a point-of-care tool is a barrier. The system is great, and it is helpful for...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

Everything seems expensive to me. Diver Platform feels expensive. The contract price seems steep....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CEO/President

My likelihood of recommending Diver Platform is very high. There was only one other organization...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CFO

Dimensional Insight has a standard training approach, and every organization is different,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CFO

Dimensional Insight is very easy to work with. We have names of people to contact, and they respond;...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CFO

Diver Platform is working great. We had limited data before, and Dimensional Insight is helping us...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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CFO

Dimensional Insight has the ability to get into the AI world with the way their technology and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Dimensional Insight is pretty good with visuals, but they could be a little better. We would like to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Dimensional Insight doesn't have a lot of formal training available. They will set up a class for...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I have known Dimensional Insight for over a decade, and our relationship is very good. My sales...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

We just moved to a cloud version where we are hosted on Dimensional Insight’s server, and we are...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I like the tools in Diver Platform that help with daily productivity. I like to be able to bring in...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

The incorporation of predictive analytics or AI functionality would be a great enhancement. I don't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There is room to improve in terms of support. We sometimes do not feel heard. We have to explain...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

What I like about the solution is that we are able to take the reins of the product and develop it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Diver Platform, we are able to connect to all of our hospitals’ internal systems and EHRs and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Dimensional Insight is really good at helping us operationalize the insights provided by our data...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Diver Platform provides all the capabilities we need, but there is almost an internal barrier for...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

Dimensional Insight has an area of opportunity for implementation services. The implementation...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Dimensional Insight will show us an amazing demo of something, but when we actually implement it, it...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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VP/Other Executive

Diver Platform is not that expensive of a tool for how powerful it is. People pay a ton of money to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Things are going well with Diver Platform. It is something that we use every day. Diver Platform...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

The ease of use for Gateway Platform is a little bit tricky because if we are just looking at the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

I would like to see Dimensional Insight improve the back end of the solution. I would like to have...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

One of the barriers to achieving outcomes with Gateway Platform is just adapting our previous...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We are still really pleased with Gateway Platform. We have installed several of the vendor's modules...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Dimensional Insight's frontline support people have been great, so I have never had to escalate to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Gateway Platform is not a very intuitive product. We have to have team members who are dedicated to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

When we bring new users on board, it is sometimes difficult to get the right group in front of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

One thing we would like to see with Dimensional Insight is more regional involvement. They have an...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

From the supply standpoint, we use Gateway Platform every month to reconcile with our general ledger...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Gateway Platform is still a little difficult when it comes to navigation. Even if we have a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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