Diver Platform
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Analyst/Coordinator

I would like Diver Platform to have better connectivity with other systems. The system's...

Mar 2022
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Manager

Diver Platform needs to be able to handle large amounts of data. We have had to create workarounds...

Feb 2022
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Manager

The best thing about Diver Platform is that it is an all-in-one tool. It does a lot of different...

Feb 2022
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Analyst/Coordinator

Dimensional Insight is very easy to work with. They are pretty supportive of their clients....

Feb 2022
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Analyst/Coordinator

I don't think any system is going to be perfect in supplying everything, and people need to marry...

Feb 2022
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Analyst/Coordinator

The latest implementation we had went really smoothly; there were no issues. The vendor is pretty...

Feb 2022
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Analyst/Coordinator

The vendor continually makes product upgrades, and I have had few issues. The vendor already has a...

Feb 2022
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Analyst/Coordinator

How Diver Platform works is up to one's imagination. To hospitals that are interested, I recommend...

Feb 2022
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Analyst/Coordinator

The vendor's trainers are excellent. They have online training sessions every week. They have built...

Feb 2022
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Director

We have a lot of support from some really smart people at Dimensional Insight.

Feb 2022
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Director

I hope Diver Platform is part of our facility’s long-term plans because it is very powerful and we...

Feb 2022
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Director

It is hard to provide perfect support, but Dimensional Insight's people are very responsive. If we...

Dec 2021
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Director

We have the email addresses of some of the vendor's executives. It is rare that our representative...

Dec 2021
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Director

The vendor is always striving to make their tool more relevant to end users. We want tangible...

Dec 2021
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Director

I don't understand why almost every health system in the United States isn't using this platform. It...

Dec 2021
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Director

Dimensional Insight provides solutions in a reasonable timeframe. They are better at that than any...

Dec 2021
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Director

We recently implemented another module, but we didn't quite get all of the support from the vendor...

Dec 2021
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Director

The vendor provides excellent training. The system is very easy for people who have any experience...

Dec 2021
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Director

The vendor has been very good about partnering with us for healthcare. They sometimes query us about...

Dec 2021
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Director

We have had a bit of a rocky start with Diver Platform. It has been a challenge getting data loaded...

Nov 2021
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Director

There was a lack of structure in the implementation. Dimensional Insight was easy to work with;...

Nov 2021
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Director

I don't know who to go to about some of our issues. I have a point person from Dimensional Insight,...

Nov 2021
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Director

Dimensional Insight has charged us for every little thing. They charge us for every phone call, and...

Nov 2021
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Director

The look and feel of Diver Platform is a little dated. We are fine with that. But Dimensional...

Nov 2021
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Director

Dimensional Insight is a fairly small group. They have executives who get into the technical things,...

Nov 2021
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Director

I hope our satisfaction with Diver Platform will increase in the next year, but I expect that it...

Nov 2021
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Director

Diver Platform has been so stable for us. Any time we have needed anything, especially if we have...

Oct 2021
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Director

We aren’t using Diver Platform to its fullest. Since we started using Diver Platform, we have really...

Oct 2021
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Analyst/Coordinator

Everything is going really well with the system. We are really busy trying to maintain and add to...

Oct 2021
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Analyst/Coordinator

The vendor provides knowledge forums. Those aren't exactly training, but they still show us how to...

Oct 2021
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Analyst/Coordinator

Diver Platform is a useful tool, and it can be powerful if people know how to use it. I would say it...

Oct 2021
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Analyst/Coordinator

Dimensional Insight is quick to announce new features and push them to get them out, but they are...

Oct 2021
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Analyst/Coordinator

I would suggest that Dimensional Insight use their own software a lot more than they do in their...

Oct 2021
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Analyst/Coordinator

I would buy Dimensional Insight's software again. But I would look seriously at other software...

Oct 2021
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Analyst/Coordinator

When I have an issue, Dimensional Insight is good at taking note of it, and they generally get back...

Oct 2021
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Analyst/Coordinator

I have had not-so-great experiences with Dimensional Insight's support department. They do answer...

Oct 2021
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Analyst/Coordinator

For as long as I have been here, when we build a report in the software, the default font is Arial....

Oct 2021
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Analyst/Coordinator

Dimensional Insight’s support team and their development team puts themselves on a high pedestal,...

Oct 2021
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Analyst/Coordinator

It seems like what Dimensional Insight does over time is improve their product, as expected. They...

Oct 2021
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Analyst/Coordinator

I don’t think Dimensional Insight’s training exists other than the help on the website, like the...

Oct 2021
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CFO

I don't use the ongoing phone and web support, but my team uses it. The vendor answers the calls....

Oct 2021
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CFO

We appreciate the ease of use. The product is reliable, fast, and efficient. The technology is...

Oct 2021
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CFO

The customer interaction with the vendor is always present. Dimensional Insight set things up so...

Oct 2021
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CFO

The vendor avoids charging for every little thing. There is one price. Dimensional Insight does...

Oct 2021
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Manager

For the most part, I have had a positive experience with Diver Platform. If our data sources weren't...

Oct 2021
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Manager

The vendor's consultants were great at helping us build our measures and try to get things to work....

Oct 2021
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Director

I am really happy with Dimensional Insight. I am very pleased. They stuck by us even when we were...

Sep 2021
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Director

I wish there were a little bit more implementation structure. We get great support from Dimensional...

Sep 2021
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Director

I really felt that Dimensional Insight had a strong desire to see us succeed even through the...

Sep 2021
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Director

We recently received training from Dimensional Insight, and it was excellent. I still have the...

Sep 2021
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Director

I am trying to get a business analytics solution to work on top of the Dimensional Insight product,...

Sep 2021
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Manager

I expect our future satisfaction to be as good as it is now. I don't foresee that there will be...

Sep 2021
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Manager

The vendor doesn’t nickel-and-dime us. In fact, they have been more than flexible with us. They...

Sep 2021
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Manager

The vendor has done a good job of implementing what we have. They could do better with staying on a...

Sep 2021
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Manager

The product quality is pretty good. The functionality does meet our needs. The vendor has been very...

Sep 2021
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Manager

The product’s ease of use is good. I have had to ask a few questions about some things, but all in...

Sep 2021
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Manager

In the product, I would like to be able to filter a little more discretely on a few of the areas or...

Sep 2021
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Manager

The support really has been very responsive. The staff assigned to our project has been very easy to...

Sep 2021
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Manager

An executive from the vendor was very involved, especially in the beginning as we were getting up to...

Sep 2021
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VP/Other Executive

We are upgrading Diver Platform knowing that it is going to break a lot of our applications. There...

Jun 2021
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VP/Other Executive

The problem with Dimensional Insight is they are trying to provide a skilled solution, but we need...

Jun 2021
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CIO

People who have Diver Platform should keep staying engaged as new business problems arise. It is...

Jun 2021
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Director

The ease of use depends on the user. There are three or four different types of users, so there are...

Jun 2021
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Director

The solution has the Workbench, Visual Integrator, and Production pieces, which are all worth...

Jun 2021
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Director

Dimensional Insight could use help from KLAS in marketing pieces of the solution to the right...

Jun 2021
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Director

Dimensional Insight doesn't nickel-and-dime us. Their pricing is pretty informal. They have a...

Jun 2021
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Director

Dimensional Insight established a user forum where they have educational seminars. Those are...

Jun 2021
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Director

I am not often thrilled with the vendor's phone support. The knowledge is adequate, but the actual...

Jun 2021
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Director

A while ago, I had the opportunity to meet with a high-level executive from Dimensional Insight, and...

Jun 2021
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CIO

Our experience with Dimensional Insight has been very positive. In fact, there has been some...

Jun 2021
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CIO

We have been working with Dimensional Insight and asking them to help us better use the system....

Jun 2021
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CIO

I would strongly recommend Dimensional Insight. They have a very good product that is probably...

Jun 2021
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Analyst/Coordinator

Dimensional Insight is responsive and excellent to work with. Diver Platform is a quick way for us...

Jun 2021
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Analyst/Coordinator

I would recommend Diver Platform as long as the provider has sufficient staff to bring the product...

Jun 2021
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Director

From a vendor-relationship and strategic-partner perspective, Dimensional Insight has been terrific...

Jun 2021
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Director

We manage several databases ourselves, so we appreciate Diver Platform's ability to aggregate data...

Jun 2021
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Director

The solution provides us with the ability to standardize the way things look, feel, and are viewed...

Jun 2021
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