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The system has saved me hours upon hours. It has saved me many hours in finding information, pulling...

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The system has allowed us to be able to act on our data because we are getting data in real time...

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We have so many systems, so when we upgrade, things crash, and we have problems. But that doesn't...

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We have met with different organizations as far as recommending the product goes. Those...

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Diver Platform is very easy to train others on. We can train everybody from a very sophisticated...

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It took us a few years to get people to buy into using Diver Platform. Now, we have multiple...

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One of the strengths of Diver Platform is that we can get data from just about any of the sources...

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Dimensional Insight's salespeople are very knowledgeable. They are incredible and technical. The...

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Dimensional Insight could improve their consistent methodology around implementations. For one...

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Dimensional Insight's support team members are outstanding. When we call them, they react quickly....

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We think Diver Platform is a pretty powerful tool, and it is relatively user friendly. We do have...

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Every time we upgrade, the upgrades are really buggy. In this upgrade, there was quite a bit that...

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Manager

We are getting a new data warehouse, so I am slightly worried that Dimensional Insight can't fit the...

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Director

One of the features I am hoping to add to the system one day is to connect it with Office Data...

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Director

Dimensional Insight is continually adding new technology. There is a new release that we are going...

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Director

The vendor engages us on a regular basis with tips and tricks. The leadership has communicated...

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Director

We look at our daily productivity visuals with Diver Platform, and we have a new executive dashboard...

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Director

Our company is starting to use a new ETL tool. It can do a lot of the same things that Diver...

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Manager

One of the implementations we did for a specific piece of functionality within Diver Platform went...

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Manager

I reached out to the vendor’s help center, and that took forever. The folks at the vendor's help...

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Manager

The leaders at Dimensional Insight will come out, take us to dinner, and talk to us about our...

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Manager

Dimensional Insight is cost effective. There are other companies who may offer more, like data...

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COO

If I have a question and want the answer right away, I can easily dive into Diver Platform, isolate...

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COO

With Diver Platform, we are able to easily integrate things into our data operations, transfers, and...

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COO

In terms of training, Dimensional Insight should use some very specific use cases that clients have...

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Manager

A lot of the implementation depends on the agreement with Dimensional Insight and on the way that...

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Manager

Our support person from Dimensional Insight works with a lot of healthcare organizations, so that...

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Manager

I have appreciated the enhancements that the vendor has made. The new product is one of the vendor's...

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Manager

I love the Dimensional Insight product. It gives us a lot of opportunities to learn. The system is...

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Manager

We have a lot of dashboards in Diver Platform. For visualization, the dashboards usually go to...

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Manager

The product works well. I don't think that there was anything misleading from the vendor. The...

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Manager

I wasn't involved at the beginning of the negotiations on the monetary value of the system. I know...

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Director

In general, the vendor's teams are personable and easy to work with, but I would not always...

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Director

In general, the vendor's training moves kind of quickly, and it isn't always consistent with the...

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Director

The system is a really powerful tool, and the vendor is a smaller organization, so I understand when...

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Director

The development tools in Diver Platform are pretty strong, and we really like the capabilities that...

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Director

The upgrades to the system are where things get complex. We have had trouble with the vendor's...

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Manager

I get a lot of use out of Diver Platform. The major strength of Diver Platform is our ability to use...

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Manager

I would warn others looking at Diver Platform that it is very time consuming. However, it is more or...

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Manager

There are some areas of improvement with the product functionality that we would like to see....

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Manager

When I need something, I usually call our consultant, and that person fixes the problem right away....

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Analyst/Coordinator

One of the reasons that we are looking at working with an additional system is Dimensional Insight’s...

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One of the really powerful things about Diver Platform is the internal hardware of the structure....

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As a hospital system, we have big chunks of data, and all of the data is kept within Diver Platform....

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Analyst/Coordinator

Sometimes we are a little ahead of the curve in some things we are working with. We push the...

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Manager

The software has allowed us to see our performance and has given us opportunities that we couldn't...

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Manager

With COVID-19, multiple external vendors were requiring us to send them information, and without...

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Manager

Dimensional Insight is very good at developing new technology, and we have come a really long way...

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Manager

The vendor can do a better job of notifying customers what the upgrade enhancements are and how to...

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Manager

Our executive team is very happy with what we have been able to produce. There isn't a lack of...

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Analyst/Coordinator

The executive involvement is great. I know most of the executives. When we go to the user group...

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Analyst/Coordinator

Dimensional Insight is ahead of other vendors in a lot of ways. They have a collaboration tool that...

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Analyst/Coordinator

We have definitely received our money’s worth. We always get great deals with Dimensional Insight in...

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Analyst/Coordinator

I like Diver Platform. It is so much better than in the past when we created our own tools and did...

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Analyst/Coordinator

Dimensional Insight has been great during the COVID-19 crisis. They actually gave us a free app to...

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Analyst/Coordinator

The product is great because there are constant updates and fixes from the vendor. Even if we find...

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Analyst/Coordinator

Diver Platform is very easy to use. We basically just point and click. More complication comes in...

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Analyst/Coordinator

Diver Platform meets most if not all of my needs. There is so much to learn from it. The time...

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Analyst/Coordinator

The service is pretty responsive. The responsiveness depends on how bogged down the service people...

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CIO

We have a decision support team that utilizes the Diver tool, and we are pretty pleased with it. The...

Aug 2020
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Director

Our implementation was good, but the vendor doesn’t really have a methodology. The vendor is doing a...

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Director

The system has done well in supporting our integration goals. We haven’t encountered one data source...

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Director

Since the implementation, I haven’t heard much from the vendor’s leadership. I haven’t minded that,...

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Director

I can see the real benefits of where we are going with Diver Platform, and I think the system is...

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Director

I foresee that we are going to start seeing some insights and outcomes that we haven’t seen from...

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Director

The contract negotiations were very streamlined. The team members that I have been exposed to are...

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Manager

The vendor's training seems to be pretty in depth when it comes to the steps and creating different...

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Manager

There hasn't really been much additional support for COVID-19 from Dimensional Insight.

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CFO

My experience with Dimensional Insight has been great. They are a rare vendor because they are...

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CFO

Diver Platform supports some of our integration goals. Right now, it is too early to tell whether...

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CFO

Dimensional Insight has devoted resources, and they are very thorough in their understanding of our...

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CFO

Dimensional Insight could be better in terms of bringing best practices from other clients to the...

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CFO

I want a little more access to training. The vendor needs someone devoted to teaching. But the...

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CIO

Dimensional Insight has evolved the system to the point where it is specific to one of our largest...

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CIO

I would probably not buy Diver Platform again because of what else is out there. If we were starting...

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CIO

My satisfaction will stay the same as long as our client, who we are going through a renewal process...

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CIO

Dimension Insight doesn't nickel-and-dime us, but that doesn't mean that I don't feel that the...

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CIO

The solution is very powerful, but it is complex and is part of the reason we can't do things...

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Director

We haven’t had a need for anything from Dimensional Insight through the COVID-19 crisis. We are very...

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Director

We have multiple systems, and when it comes to reporting and getting the data into the multiple...

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Director

I had Dimensional Insight come and present to our organization, and we were impressed, but for...

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Analyst/Coordinator

I absolutely love the product. I hope that I can use what I dig up on the KLAS website to expand the...

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Analyst/Coordinator

The tool is amazing and does very well at supporting our integration goals.

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Analyst/Coordinator

Dimensional Insight provides proactive service. They are very good with their communications. I am...

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Analyst/Coordinator

The system meets all of our needs. I really enjoy it, and with the upgrade, we have picked up a few...

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Analyst/Coordinator

Based on my limited experience with the vendor's executives, they have been very receptive. I give...

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Analyst/Coordinator

The system has done very well with driving tangible outcomes. I have solved a lot of people's...

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Analyst/Coordinator

I am going to be optimistic and boring and say that we will be extremely satisfied with the system...

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Analyst/Coordinator

I love the product. I have been afraid of the upcoming upgrade, but I think the issue is with me and...

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CIO

I wish that every vendor were like Dimensional Insight. In my book, they are the best analytical and...

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CIO

With Diver Platform, every financial, clinical, and quality data point is available at the...

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CIO

Diver Platform is a powerful tool. Our director said that we never got as much value from our IT as...

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CIO

With Diver Platform, we can see no-shows, cancellations, physician workloads, employee workloads,...

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CIO

I have been working with the same contact from Dimension Insight for years, and that is amazing. The...

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CMIO

Diver Platform meets our current business needs for analytics. The system has a weakness when it...

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Director

I am a huge fan of the software. We use it to make database decisions all the time. The vendor does...

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Director

Dimensional Insight’s support through the COVID-19 crisis might not be applicable. To be fair, the...

Jul 2020
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Director

The ease of use for the end user depends on what kind of end user we are talking about. If we are...

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Director

When it comes to integration, I would give the vendor a value higher than the highest score if I...

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Director

There is a learning curve. It is lower than that of some tools and a little higher than that of...

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Director

Our needs are constantly growing. We have developed content on the platform that supports healthcare...

Jul 2020
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Director

Dimensional Insight is proactive. They reach out to us. Their representative calls me to ask how...

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Director

Compared to other software packages, Diver Platform is an excellent value. We are constantly adding...

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Director

I absolutely love the product, but it is really hard to recruit data science professionals that have...

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Director

We don’t need a lot of support from Dimensional Insight, but in general, they are extremely...

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Director

We are forming an executive committee for data and analytics governance to ensure that our...

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Director

Dimensional Insight does what they say they are going to do, and they give us reasonable support. In...

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Director

I have dealt with a lot of vendors over the course of my career, and I don’t feel like Dimensional...

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Director

There is an opportunity to have online training modules. We have engaged Dimensional Insight...

Jul 2020
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Director

There are few other BI platforms that are very easy to integrate data with. Our network of hospitals...

Jul 2020
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Director

The vendor delivers technology that we don’t need. They have a lot of extra things that aren’t...

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Director

The ProDiver tool is unique. We can make an analyst out of subject matter experts in the business....

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Director

The vendor’s market share works against them. If people use solutions with more market share, they...

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Director

The vendor is good at training. They do a good job. Everybody that we bring in has to be trained...

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CMIO

Diver Platform is very powerful and well thought out. The accurate charges that improved the...

Jun 2020
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Analyst/Coordinator

During COVID-19, I have had to generate reports on canceled visits and other things. With the...

Jun 2020
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Analyst/Coordinator

Dimensional Insight is very responsive in terms of service. The data is there, and it can quickly be...

Jun 2020
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Analyst/Coordinator

The upgrade to the Spectre technology has been great. We have been on that technology for a while,...

Jun 2020
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Analyst/Coordinator

The only thing that Dimensional Insight could have done to improve the training is fix my brain....

Jun 2020
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Analyst/Coordinator

It is sometimes hard to train users on the web-based version of the system, but the issue is...

Jun 2020
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Director

We need to turn things around daily, and things have been difficult during COVID-19 crisis because...

May 2020
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Director

Dimensional Insight doesn’t make any promises that need to be kept. The vendor will be around for a...

May 2020
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Director

Dimensional Insight nickel-and-dimes us. They wanted to charge us for programmer time and other...

May 2020
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Director

Dimensional Insight doesn’t help me with my interoperability goals. The tool isn’t integrated; it is...

May 2020
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Director

Dimensional Insight’s service was set up as an ETL process. We send files to them, and they...

May 2020
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Director

There have been a couple of things that the vendor’s support people have taken a while to resolve....

May 2020
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Director

Dimensional Insight is a fine company. They do a good job. They probably make a lot of sense for...

May 2020
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Director

During our implementation, we had to set up a whole series of jobs and data extracts, and there was...

May 2020
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