Gateway Platform (Diver Platform) Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
We can both send emails and make phone calls to Dimensional Insight's customer support people....
Login or Create an Account to see details.
Relationship, Operations
The vendor wants their customers' opinions on how to develop or enhance their product. Some of the...
Login or Create an Account to see details.
Operations, Product
Upgrades are really simple to the point that I just do them on my own. I don't really need...
Login or Create an Account to see details.
Operations
Gateway Platform can do so much that it is hard for users to understand how to do everything in the...
Login or Create an Account to see details.
Operations, Product
There are different parts to Gateway Platform. It is very easy to use the dashboards. The other part...
Login or Create an Account to see details.
Loyalty
We are trying to find a replacement for Diver Platform because of a lot of reasons but mostly...
Login or Create an Account to see details.
Product, Value
Depending on the size of my business, I would buy Diver Platform as a standalone system that could...
Login or Create an Account to see details.
Value
Some things that set Diver Platform apart are the input forms and the scripting. We have been trying...
Login or Create an Account to see details.
Operations, Product
I would like the visuals in Gateway Platform to be enhanced. We can tell the solution was developed...
Login or Create an Account to see details.
Loyalty, Value
We are learning as we go, but we are definitely getting tremendous value out of the system. No...
Login or Create an Account to see details.
Culture, Relationship
The vendor has been pretty consistent with their promises. When it comes to data warehouses,...
Login or Create an Account to see details.
Operations, Product
When we get upgrades from Dimensional Insight, there are always hiccups. I have never seen a...
Login or Create an Account to see details.
Operations
We recently had our engineers sit down and go through very detailed training from Dimensional...
Login or Create an Account to see details.
Operations, Product
The system is easy to use. The challenge is when we are dealing with older executives who don't want...
Login or Create an Account to see details.
Relationship
The vendor's support people are very responsive. The vendor always has the right people in the room,...
Login or Create an Account to see details.
Loyalty, Product, Value
I wouldn't recommend Diver Platform to people who are using Epic's systems, but it is a solid tool....
Login or Create an Account to see details.
Loyalty
We are happy with the system. I think I will be happier with it as my engineers continue to expand...
Login or Create an Account to see details.
Operations, Product
The product is very stable and fairly easy to scale. When people set up a new system, stability and...
Login or Create an Account to see details.
Relationship
Things have been going very well with Dimensional Insight. In terms of overall performance, Gateway...
Login or Create an Account to see details.
Product
There are a lot of capabilities beneath the waterline in Gateway Platform that we don’t see when...
Login or Create an Account to see details.
Product
The internal workings of Dimensional Insight's integration of data are top notch, and we would be...
Login or Create an Account to see details.
Relationship
The vendor has some really smart leaders, and the people in the leadership roles have a good handle...
Login or Create an Account to see details.
Operations
The training for the product was planned out, organized, and understandable. The training was good,...
Login or Create an Account to see details.
Culture, Value
The vendor was very generous with their time because they knew our struggles. They wanted us to...
Login or Create an Account to see details.
Culture
Dimensional Insight was showing a feature that I thought looked really cool and could help us, but...
Login or Create an Account to see details.
Operations
Dimensional Insight doesn't have a large team, and they don't really have resources and structures...
Login or Create an Account to see details.
Relationship
The system has nice functionalities, but its look and feel are getting kind of dated. It is hard for...
Login or Create an Account to see details.
Product
There are applications that excel at knowing the healthcare side of businesses and that may marry up...
Login or Create an Account to see details.
Culture, Operations, Product
Dimensional Insight has some out-of-the-box modules that are great, but they aren't totally comprehensive....
Login or Create an Account to see details.
Loyalty, Product
The product’s functionality meets all of our needs. Going forward, I think we are interested in what...
Login or Create an Account to see details.
Value
Dimensional Insight gives us a lot of bang for our buck. I was impressed that it could handle ETL....
Login or Create an Account to see details.
Relationship, Operations
Dimensional Insight has a monthly knowledge forum where they have two or three presenters go over...
Login or Create an Account to see details.
Relationship
The vendor is very responsive. If I need anything, I can call or email our contact, and they will...
Login or Create an Account to see details.
Product
The platform can do just about anything from statistical analysis to visualizations. We have...
Login or Create an Account to see details.
Operations, Product
One pain point that we have with the system is its security. That is no more of a pain point in this...
Login or Create an Account to see details.
Relationship
Dimensional Insight's support goes beyond the norm in helping an organization. Sometimes,...
Login or Create an Account to see details.
Operations, Product
The product is like a Swiss Army knife. It has all kinds of tools that we can use to solve problems,...
Login or Create an Account to see details.
Relationship
Dimensional Insight stays engaged with their customer base pretty well.
Login or Create an Account to see details.
Product
Diver Platform doesn’t do a great job of reading Excel files or writing them out from the scripting...
Login or Create an Account to see details.
Loyalty, Product
Diver Platform does a lot of different things. We are using it for ETL, and we are using it for...
Login or Create an Account to see details.
Relationship
Dimensional Insight has gotten better at being proactive. We have good help from their executives.
Login or Create an Account to see details.
Loyalty, Product
We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....
Login or Create an Account to see details.
Loyalty
We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...
Login or Create an Account to see details.
Relationship, Product
The EHR contains a lot of protected information, and we have a lot of security requirements. I think...
Login or Create an Account to see details.
Relationship
Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...
Login or Create an Account to see details.
Relationship
We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...
Login or Create an Account to see details.
Loyalty
We are continuing to invest in Diver Platform and to add more and more data to that system so that...
Login or Create an Account to see details.
Culture, Operations
For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...
Login or Create an Account to see details.
Product, Value
With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...
Login or Create an Account to see details.
Product
I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...
Login or Create an Account to see details.
Loyalty
My overall satisfaction will still be very high in several months. I don't even think about Diver...
Login or Create an Account to see details.
Product
I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...
Login or Create an Account to see details.
Relationship, Operations
Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...
Login or Create an Account to see details.
Relationship
I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....
Login or Create an Account to see details.
Relationship, Product
Prior to working with Dimensional Insight, our organization was very good with certain reporting....
Login or Create an Account to see details.
Operations
Training is one of Dimensional Insight’s weaknesses. They need to have better-structured training....
Login or Create an Account to see details.
Loyalty, Product
As this organization continues to grow with data, the industry is supporting more predictive...
Login or Create an Account to see details.
Relationship, Operations
Dimensional Insight has a unique product offering with individuals that are very committed to the...
Login or Create an Account to see details.
Loyalty
We are getting a lot of pressure to do more AI and think about AI, and I don't think Dimensional...
Login or Create an Account to see details.
Product
The platform is very scalable. We went from a very small data set to a very large data set with...
Login or Create an Account to see details.
Product
Something to be improved upon in Diver Platform is an easier integration of cBase files with other...
Login or Create an Account to see details.
Operations
The vendor should hold more sessions or work groups to talk about ways to improve the product. I...
Login or Create an Account to see details.
Culture, Loyalty
We are bringing a new application onto the platform, and it is unclear yet whether all the measures...
Login or Create an Account to see details.
Operations
Sometimes the training can be a little fast paced. People really have to catch on or know certain...
Login or Create an Account to see details.
Relationship, Product
Dimensional Insight is always upgrading and creating new software to do different things as they...
Login or Create an Account to see details.
Culture, Relationship, Value
Sometimes, we have to reach out to the engineers that design the software or fix it. To set up...
Login or Create an Account to see details.
​
Featured Report
Preferences