Diver Platform Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 1:37:27 PM and Model.EvProductId = 2007

Commentary Summary

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User Commentary

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CIO

Functionality and Upgrades

We have a decision support team that utilizes the Diver tool, and we are pretty pleased with it. The...

Aug 2020
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Director

Implementation and Training

Our implementation was good, but the vendor doesn’t really have a methodology. The vendor is doing a...

Jul 2020
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Director

Interfacing and Integration

The system has done well in supporting our integration goals. We haven’t encountered one data source...

Jul 2020
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Director

Relationship

Since the implementation, I haven’t heard much from the vendor’s leadership. I haven’t minded that,...

Jul 2020
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Director

Functionality and Upgrades

I can see the real benefits of where we are going with Diver Platform, and I think the system is...

Jul 2020
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Director

Future Outlook

I foresee that we are going to start seeing some insights and outcomes that we haven’t seen from...

Jul 2020
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Director

Sales and Contracting

The contract negotiations were very streamlined. The team members that I have been exposed to are...

Jul 2020
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Manager

Implementation and Training

The vendor's training seems to be pretty in depth when it comes to the steps and creating different...

Jul 2020
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Manager

Service and Support

There hasn't really been much additional support for COVID-19 from Dimensional Insight.

Jul 2020
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CFO

Service and Support

My experience with Dimensional Insight has been great. They are a rare vendor because they are...

Jul 2020
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CFO

ROI / Cost (care and feeding)

Diver Platform supports some of our integration goals. Right now, it is too early to tell whether...

Jul 2020
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CFO

Relationship

Dimensional Insight has devoted resources, and they are very thorough in their understanding of our...

Jul 2020
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CFO

Relationship

Dimensional Insight could be better in terms of bringing best practices from other clients to the...

Jul 2020
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CFO

Implementation and Training

I want a little more access to training. The vendor needs someone devoted to teaching. But the...

Jul 2020
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CIO

Future Outlook

Dimensional Insight has evolved the system to the point where it is specific to one of our largest...

Jul 2020
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CIO

ROI / Cost (care and feeding)

I would probably not buy Diver Platform again because of what else is out there. If we were starting...

Jul 2020
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CIO

Other Observations & Comments

My satisfaction will stay the same as long as our client, who we are going through a renewal process...

Jul 2020
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CIO

ROI / Cost (care and feeding)

Dimension Insight doesn't nickel-and-dime us, but that doesn't mean that I don't feel that the...

Jul 2020
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CIO

Functionality and Upgrades

The solution is very powerful, but it is complex and is part of the reason we can't do things...

Jul 2020
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Director

Service and Support

We haven’t had a need for anything from Dimensional Insight through the COVID-19 crisis. We are very...

Jul 2020
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Director

Functionality and Upgrades

We have multiple systems, and when it comes to reporting and getting the data into the multiple...

Jul 2020
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Director

Other Observations & Comments

I had Dimensional Insight come and present to our organization, and we were impressed, but for...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love the product. I hope that I can use what I dig up on the KLAS website to expand the...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

The tool is amazing and does very well at supporting our integration goals.

Jul 2020
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Analyst/Coordinator

Service and Support

Dimensional Insight provides proactive service. They are very good with their communications. I am...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system meets all of our needs. I really enjoy it, and with the upgrade, we have picked up a few...

Jul 2020
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Analyst/Coordinator

Relationship

Based on my limited experience with the vendor's executives, they have been very receptive. I give...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has done very well with driving tangible outcomes. I have solved a lot of people's...

Jul 2020
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Analyst/Coordinator

Future Outlook

I am going to be optimistic and boring and say that we will be extremely satisfied with the system...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I love the product. I have been afraid of the upcoming upgrade, but I think the issue is with me and...

Jul 2020
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CIO

Relationship

I wish that every vendor were like Dimensional Insight. In my book, they are the best analytical and...

Jul 2020
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CIO

Functionality and Upgrades

With Diver Platform, every financial, clinical, and quality data point is available at the...

Jul 2020
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CIO

ROI / Cost (care and feeding)

Diver Platform is a powerful tool. Our director said that we never got as much value from our IT as...

Jul 2020
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CIO

Functionality and Upgrades

With Diver Platform, we can see no-shows, cancellations, physician workloads, employee workloads,...

Jul 2020
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CIO

Relationship

I have been working with the same contact from Dimension Insight for years, and that is amazing. The...

Jul 2020
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CMIO

Other Observations & Comments

Diver Platform meets our current business needs for analytics. The system has a weakness when it...

Jul 2020
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Director

Functionality and Upgrades

I am a huge fan of the software. We use it to make database decisions all the time. The vendor does...

Jul 2020
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Director

Service and Support

Dimensional Insight’s support through the COVID-19 crisis might not be applicable. To be fair, the...

Jul 2020
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Director

Functionality and Upgrades

The ease of use for the end user depends on what kind of end user we are talking about. If we are...

Jul 2020
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Director

Interfacing and Integration

When it comes to integration, I would give the vendor a value higher than the highest score if I...

Jul 2020
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Director

Functionality and Upgrades

There is a learning curve. It is lower than that of some tools and a little higher than that of...

Jul 2020
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Director

Functionality and Upgrades

Our needs are constantly growing. We have developed content on the platform that supports healthcare...

Jul 2020
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Director

Relationship

Dimensional Insight is proactive. They reach out to us. Their representative calls me to ask how...

Jul 2020
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Director

Future Outlook

Compared to other software packages, Diver Platform is an excellent value. We are constantly adding...

Jul 2020
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Director

Other Observations & Comments

I absolutely love the product, but it is really hard to recruit data science professionals that have...

Jul 2020
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Director

Service and Support

We don’t need a lot of support from Dimensional Insight, but in general, they are extremely...

Jul 2020
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Director

Functionality and Upgrades

We are forming an executive committee for data and analytics governance to ensure that our...

Jul 2020
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Director

Service and Support

Dimensional Insight does what they say they are going to do, and they give us reasonable support. In...

Jul 2020
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Director

ROI / Cost (care and feeding)

I have dealt with a lot of vendors over the course of my career, and I don’t feel like Dimensional...

Jul 2020
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Director

Implementation and Training

There is an opportunity to have online training modules. We have engaged Dimensional Insight...

Jul 2020
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Director

Interfacing and Integration

There are few other BI platforms that are very easy to integrate data with. Our network of hospitals...

Jul 2020
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Director

Service and Support

The vendor delivers technology that we don’t need. They have a lot of extra things that aren’t...

Jul 2020
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Director

Functionality and Upgrades

The ProDiver tool is unique. We can make an analyst out of subject matter experts in the business....

Jul 2020
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Director

Service and Support

The vendor’s market share works against them. If people use solutions with more market share, they...

Jul 2020
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Director

Implementation and Training

The vendor is good at training. They do a good job. Everybody that we bring in has to be trained...

Jul 2020
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CMIO

Functionality and Upgrades

Diver Platform is very powerful and well thought out. The accurate charges that improved the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

During COVID-19, I have had to generate reports on canceled visits and other things. With the...

Jun 2020
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Analyst/Coordinator

Service and Support

Dimensional Insight is very responsive in terms of service. The data is there, and it can quickly be...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The upgrade to the Spectre technology has been great. We have been on that technology for a while,...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The only thing that Dimensional Insight could have done to improve the training is fix my brain....

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

It is sometimes hard to train users on the web-based version of the system, but the issue is...

Jun 2020
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Director

Service and Support

We need to turn things around daily, and things have been difficult during COVID-19 crisis because...

May 2020
 Helpful

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Director

Other Observations & Comments

Dimensional Insight doesn’t make any promises that need to be kept. The vendor will be around for a...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Dimensional Insight nickel-and-dimes us. They wanted to charge us for programmer time and other...

May 2020
 Helpful

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Director

Interfacing and Integration

Dimensional Insight doesn’t help me with my interoperability goals. The tool isn’t integrated; it is...

May 2020
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Director

Functionality and Upgrades

Dimensional Insight’s service was set up as an ETL process. We send files to them, and they...

May 2020
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Director

Other Observations & Comments

There have been a couple of things that the vendor’s support people have taken a while to resolve....

May 2020
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Director

Other Observations & Comments

Dimensional Insight is a fine company. They do a good job. They probably make a lot of sense for...

May 2020
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Director

Implementation and Training

During our implementation, we had to set up a whole series of jobs and data extracts, and there was...

May 2020
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Manager

Technology

The vendor is improving the system, and there are components I use that make my life easier. Diver...

May 2020
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Manager

Functionality and Upgrades

The tech people grasped what we had at the beginning, and that was good. But there were some...

May 2020
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Manager

ROI / Cost (care and feeding)

We used to use an older ambulatory product. Someone would have to come in on the weekends because...

May 2020
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Manager

Service and Support

The vendor is awesome. Our same account representative has been with us the whole time. Consultants...

May 2020
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Manager

Functionality and Upgrades

The vendor has in-house developers. When the vendor needs more of something, they figure it out and...

May 2020
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Manager

Functionality and Upgrades

I have been exposed to some of the vendor's new things. Our representative walked me through the...

May 2020
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Manager

Functionality and Upgrades

We put 10 new diagnoses related to COVID-19 in the system, and the diagnoses started showing up in...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Dimensional Insight has supported us very well through the COVID-19 crisis. They reached out early...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Dimensional Insight has been doing a lot more training. They have offered consultants to me. When I...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

When it comes to executive involvement, Dimensional Insight has increased their communication and...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I like the flexibility of Diver Platform. I like that it is able to be self-serviced by the users if...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

It would be nice to have a centralized place for requested upgrades to Diver Platform and not just...

Apr 2020
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Manager

Technology

Dimensional Insight needs to keep up with the designs of all these new visualization tools because...

Apr 2020
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Manager

Relationship

Our overall experience with Dimensional Insight has been positive. Diver Platform is a good tool,...

Apr 2020
 Helpful</