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User Commentary

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Analyst/Coordinator

Everything is going really well with the system. We are really busy trying to maintain and add to...

Oct 2021
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Analyst/Coordinator

The vendor provides knowledge forums. Those aren't exactly training, but they still show us how to...

Oct 2021
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Analyst/Coordinator

Diver Platform is a useful tool, and it can be powerful if people know how to use it. I would say it...

Oct 2021
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Analyst/Coordinator

Dimensional Insight is quick to announce new features and push them to get them out, but they are...

Oct 2021
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Analyst/Coordinator

I would suggest that Dimensional Insight use their own software a lot more than they do in their...

Oct 2021
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Analyst/Coordinator

I would buy Dimensional Insight's software again. But I would look seriously at other software...

Oct 2021
||
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Analyst/Coordinator

When I have an issue, Dimensional Insight is good at taking note of it, and they generally get back...

Oct 2021
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Analyst/Coordinator

I have had not-so-great experiences with Dimensional Insight support department. They do answer the...

Oct 2021
||
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Analyst/Coordinator

For as long as I have been here, when we build a report in their reports software, the default font...

Oct 2021
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Analyst/Coordinator

Dimensional Insight’s support team and their development team puts themselves on a high pedestal,...

Oct 2021
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Analyst/Coordinator

It seems like what Dimensional Insight does over time is improve their product, as expected. They...

Oct 2021
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Analyst/Coordinator

I don’t think Dimensional Insight’s training exists other than the help on the website, like the...

Oct 2021
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CFO

I don't use the ongoing phone and web support, but my team uses it. The vendor answers the calls....

Oct 2021
||
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CFO

We appreciate the ease of use. The product is reliable, fast, and efficient. The technology is...

Oct 2021
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CFO

The customer interaction with the vendor is always present. Dimensional Insight set things up so...

Oct 2021
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CFO

The vendor avoids charging for every little thing. There is one price. Dimensional Insight does...

Oct 2021
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Manager

For the most part, I have had a positive experience with Diver Platform. If our data sources weren't...

Oct 2021
||
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Manager

The vendor's consultants were great at helping us build our measures and try to get things to work....

Oct 2021
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Director

I am really happy with Dimensional Insight. I am very pleased. They stuck by us even when we were...

Sep 2021
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Director

I wish there were a little bit more implementation structure. We get great support from Dimensional...

Sep 2021
||
(0)
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Director

I really felt that Dimensional Insight had a strong desire to see us succeed even through the...

Sep 2021
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Director

We recently received training from Dimensional Insight, and it was excellent. I still have the...

Sep 2021
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Director

I am trying to get a business analytics solution to work on top of the Dimensional Insight product,...

Sep 2021
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Manager

I expect our future satisfaction to be as good as it is now. I don't foresee that there will be...

Sep 2021
||
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Manager

The vendor doesn’t nickel-and-dime us. In fact, they have been more than flexible with us. They...

Sep 2021
||
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Manager

The vendor has done a good job of implementing what we have. They could do better with staying on a...

Sep 2021
||
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Manager

The product quality is pretty good. The functionality does meet our needs. The vendor has been very...

Sep 2021
||
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Manager

The product’s ease of use is good. I have had to ask a few questions about some things, but all in...

Sep 2021
||
(0)
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Manager

In the product, I would like to be able to filter a little more discretely on a few of the areas or...

Sep 2021
||
(0)
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Manager

The support really has been very responsive. The staff assigned to our project has been very easy to...

Sep 2021
||
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Manager

An executive from the vendor was very involved, especially in the beginning as we were getting up to...

Sep 2021
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VP/Other Executive

We are upgrading Diver Platform knowing that it is going to break a lot of our applications. There...

Jun 2021
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VP/Other Executive

The problem with Dimensional Insight is they are trying to provide a skilled solution, but we need...

Jun 2021
||
(0)
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CIO

People who have Diver Platform should keep staying engaged as new business problems arise. It is...

Jun 2021
||
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Director

The ease of use depends on the user. There are three or four different types of users, so there are...

Jun 2021
||
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Director

The solution has the Workbench, Visual Integrator, and Production pieces, which are all worth...

Jun 2021
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Director

Dimensional Insight could use help from KLAS in marketing pieces of the solution to the right...

Jun 2021
||
(0)
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Director

Dimensional Insight doesn't nickel-and-dime us. Their pricing is pretty informal. They have a...

Jun 2021
||
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Director

Dimensional Insight established a user forum where they have educational seminars. Those are...

Jun 2021
||
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Director

I am not often thrilled with the vendor's phone support. The knowledge is adequate, but the actual...

Jun 2021
||
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Director

A while ago, I had the opportunity to meet with a high-level executive from Dimensional Insight, and...

Jun 2021
||
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CIO

Our experience with Dimensional Insight has been very positive. In fact, there has been some...

Jun 2021
||
(0)
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CIO

We have been working with Dimensional Insight and asking them to help us better use the system....

Jun 2021
||
(0)
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CIO

I would strongly recommend Dimensional Insight. They have a very good product that is probably...

Jun 2021
||
(0)
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Analyst/Coordinator

Dimensional Insight is responsive and excellent to work with. Diver Platform is a quick way for us...

Jun 2021
||
(0)
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Analyst/Coordinator

I would recommend Diver Platform as long as the provider has sufficient staff to bring the product...

Jun 2021
||
(0)
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Director

From a vendor-relationship and strategic-partner perspective, Dimensional Insight has been terrific...

Jun 2021
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(0)
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Director

We manage several databases ourselves, so we appreciate Diver Platform's ability to aggregate data...

Jun 2021
||
(0)
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Director

The solution provides us with the ability to standardize the way things look, feel, and are viewed...

Jun 2021
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Director

The vendor's modules help integrate across various healthcare domains and subdomains. That is nice.

May 2021
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Director

Diver Platform is a simple solution. Its portal allows us to display and drill into details. That is...

May 2021
||
(0)
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Director

Dimensional Insight could be faster about pulling up data dashboards. The look and feel of the...

May 2021
||
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Director

We have started to use Dimensional Insight for the products in one of our major data initiatives....

May 2021
||
(0)
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Manager

Diver Platform's tools are really easy for users to use once they have been trained on them. We have...

May 2021
||
(0)
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Manager

We are using Diver Platform for ETL, front-end visualizations, and self-service BI around our...

May 2021
||
(0)
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Manager

Diver Platform's visualizations could be improved to keep up with the times. A lot of other...

May 2021
||
(0)
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Manager

We use Diver Platform for anything that involves input forms. We also use it to send out emails. The...

May 2021
||
(0)
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Director

I have worked with some other business intelligence tools. Diver Platform is at the top of my list...

Apr 2021
||
(0)
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Director

The system has saved me hours upon hours. It has saved me many hours in finding information, pulling...

Apr 2021
||
(0)
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Director

The system has allowed us to be able to act on our data because we are getting data in real time...

Apr 2021
||
(0)
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Director

One thing that I would like is to have some more capability with our graphs and things. I like my...

Apr 2021
||
(0)
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Director

We have so many systems, so when we upgrade, things crash, and we have problems. But that doesn't...

Apr 2021
||
(0)
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Director

We have met with different organizations as far as recommending the product goes. Those...

Apr 2021
||
(0)
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Manager

Diver Platform is very easy to train others on. We can train everybody from a very sophisticated...

Apr 2021
||
(0)
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Director

It took us a few years to get people to buy into using Diver Platform. Now, we have multiple...

Apr 2021
||
(0)
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Director

One of the strengths of Diver Platform is that we can get data from just about any of the sources...

Apr 2021
||
(0)
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Manager

Dimensional Insight's salespeople are very knowledgeable. They are incredible and technical. The...

Apr 2021
||
(0)
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Manager

Dimensional Insight could improve their consistent methodology around implementations. For one...

Apr 2021
||
(0)
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Manager

Dimensional Insight's support team members are outstanding. When we call them, they react quickly....

Apr 2021
||
(0)
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Manager

We think Diver Platform is a pretty powerful tool, and it is relatively user friendly. We do have...

Apr 2021
||
(0)
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Manager

Every time we upgrade, the upgrades are really buggy. In this upgrade, there was quite a bit that...

Apr 2021
||
(0)
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Manager

We are getting a new data warehouse, so I am slightly worried that Dimensional Insight can't fit the...

Apr 2021
||
(0)
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Director

One of the features I am hoping to add to the system one day is to connect it with Office Data...

Mar 2021
||
(0)
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Director

Dimensional Insight is continually adding new technology. There is a new release that we are going...

Mar 2021
||
(0)
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Director

The vendor engages us on a regular basis with tips and tricks. The leadership has communicated...

Mar 2021
||
(0)
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Director

We look at our daily productivity visuals with Diver Platform, and we have a new executive dashboard...

Mar 2021
||
(0)
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Director

Our company is starting to use a new ETL tool. It can do a lot of the same things that Diver...

Mar 2021
||
(0)
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Manager

One of the implementations we did for a specific piece of functionality within Diver Platform went...

Mar 2021
||
(0)
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Manager

I reached out to the vendor’s help center, and that took forever. The folks at the vendor's help...

Mar 2021
||
(0)
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Manager

The leaders at Dimensional Insight will come out, take us to dinner, and talk to us about our...

Mar 2021
||
(0)
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Manager

Dimensional Insight is cost effective. There are other companies who may offer more, like data...

Mar 2021
||
(0)
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COO

If I have a question and want the answer right away, I can easily dive into Diver Platform, isolate...

Mar 2021
||
(0)
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COO

With Diver Platform, we are able to easily integrate things into our data operations, transfers, and...

Mar 2021
||
(0)
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COO

In terms of training, Dimensional Insight should use some very specific use cases that clients have...

Mar 2021
||
(0)
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Manager

A lot of the implementation depends on the agreement with Dimensional Insight and on the way that...

Jan 2021
||
(0)
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Manager

Our support person from Dimensional Insight works with a lot of healthcare organizations, so that...

Jan 2021
||
(0)
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Manager

I have appreciated the enhancements that the vendor has made. The new product is one of the vendor's...

Jan 2021
||
(0)
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Manager

I love the Dimensional Insight product. It gives us a lot of opportunities to learn. The system is...

Jan 2021
||
(0)
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Manager

We have a lot of dashboards in Diver Platform. For visualization, the dashboards usually go to...

Jan 2021
||
(0)
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Manager

The product works well. I don't think that there was anything misleading from the vendor. The...

Jan 2021
||
(0)
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Manager

I wasn't involved at the beginning of the negotiations on the monetary value of the system. I know...

Jan 2021
||
(0)
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Director

In general, the vendor's teams are personable and easy to work with, but I would not always...

Jan 2021
||
(0)
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Director

In general, the vendor's training moves kind of quickly, and it isn't always consistent with the...

Jan 2021
||
(0)
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Director

The system is a really powerful tool, and the vendor is a smaller organization, so I understand when...

Jan 2021
||
(0)
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Director

The development tools in Diver Platform are pretty strong, and we really like the capabilities that...

Jan 2021
||
(0)
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Director

The upgrades to the system are where things get complex. We have had trouble with the vendor's...

Jan 2021
||
(0)
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Manager

I get a lot of use out of Diver Platform. The major strength of Diver Platform is our ability to use...

Jan 2021
||
(0)
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Manager

I would warn others looking at Diver Platform that it is very time consuming. However, it is more or...

Jan 2021
||
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Manager

There are some areas of improvement with the product functionality that we would like to see....

Jan 2021
||
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Manager

When I need something, I usually call our consultant, and that person fixes the problem right away....

Jan 2021
||
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Analyst/Coordinator

One of the reasons that we are looking at working with an additional system is Dimensional Insight’s...

Dec 2020
||
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Analyst/Coordinator

One of the really powerful things about Diver Platform is the internal hardware of the structure....

Dec 2020
||
(0)
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Analyst/Coordinator

As a hospital system, we have big chunks of data, and all of the data is kept within Diver Platform....

Dec 2020
||
(0)
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Analyst/Coordinator

Sometimes we are a little ahead of the curve in some things we are working with. We push the...

Dec 2020
||
(0)
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Manager

The software has allowed us to see our performance and has given us opportunities that we couldn't...

Nov 2020
||
(0)
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Manager

With COVID-19, multiple external vendors were requiring us to send them information, and without...

Nov 2020
||
(0)
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Manager

Dimensional Insight is very good at developing new technology, and we have come a really long way...

Nov 2020
||
(0)
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Manager

The vendor can do a better job of notifying customers what the upgrade enhancements are and how to...

Nov 2020
||
(0)
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Manager

Our executive team is very happy with what we have been able to produce. There isn't a lack of...

Nov 2020
||
(0)
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Analyst/Coordinator

The executive involvement is great. I know most of the executives. When we go to the user group...

Nov 2020
||
(0)
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Analyst/Coordinator

Dimensional Insight is ahead of other vendors in a lot of ways. They have a collaboration tool that...

Nov 2020
||
(0)
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Analyst/Coordinator

We have definitely received our money’s worth. We always get great deals with Dimensional Insight in...

Nov 2020
||
(0)
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Analyst/Coordinator

I like Diver Platform. It is so much better than in the past when we created our own tools and did...

Nov 2020
||
(0)
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Analyst/Coordinator

Dimensional Insight has been great during the COVID-19 crisis. They actually gave us a free app to...

Nov 2020
||
(0)
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Analyst/Coordinator

The product is great because there are constant updates and fixes from the vendor. Even if we find...

Nov 2020
||
(0)
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Analyst/Coordinator

Diver Platform is very easy to use. We basically just point and click. More complication comes in...

Nov 2020
||
(0)
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Analyst/Coordinator

Diver Platform meets most if not all of my needs. There is so much to learn from it. The time...

Nov 2020
||
(0)
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Analyst/Coordinator

The service is pretty responsive. The responsiveness depends on how bogged down the service people...

Nov 2020
||
(0)
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