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Diver Platform Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
One of the reasons that we are looking at working with an additional system is Dimensional Insight’s...
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Analyst/Coordinator
Functionality and Upgrades
One of the really powerful things about Diver Platform is the internal hardware of the structure....
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Analyst/Coordinator
Functionality and Upgrades
As a hospital system, we have big chunks of data, and all of the data is kept within Diver Platform....
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Analyst/Coordinator
Service and Support
Sometimes we are a little ahead of the curve in some things we are working with. We push the...
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Manager
Functionality and Upgrades
The software has allowed us to see our performance and has given us opportunities that we couldn't...
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Manager
Functionality and Upgrades
With COVID-19, multiple external vendors were requiring us to send them information, and without...
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Manager
Interfacing and Integration
Dimensional Insight is very good at developing new technology, and we have come a really long way...
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Manager
Other Observations & Comments
The vendor can do a better job of notifying customers what the upgrade enhancements are and how to...
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Manager
Relationship
Our executive team is very happy with what we have been able to produce. There isn't a lack of...
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Analyst/Coordinator
Relationship
The executive involvement is great. I know most of the executives. When we go to the user group...
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Analyst/Coordinator
Functionality and Upgrades
Dimensional Insight is ahead of other vendors in a lot of ways. They have a collaboration tool that...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have definitely received our money’s worth. We always get great deals with Dimensional Insight in...
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Analyst/Coordinator
Functionality and Upgrades
I like Diver Platform. It is so much better than in the past when we created our own tools and did...
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Analyst/Coordinator
Service and Support
Dimensional Insight has been great during the COVID-19 crisis. They actually gave us a free app to...
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Analyst/Coordinator
Functionality and Upgrades
The product is great because there are constant updates and fixes from the vendor. Even if we find...
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Analyst/Coordinator
Functionality and Upgrades
Diver Platform is very easy to use. We basically just point and click. More complication comes in...
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Analyst/Coordinator
Functionality and Upgrades
Diver Platform meets most if not all of my needs. There is so much to learn from it. The time...
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Analyst/Coordinator
Service and Support
The service is pretty responsive. The responsiveness depends on how bogged down the service people...
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CIO
Functionality and Upgrades
We have a decision support team that utilizes the Diver tool, and we are pretty pleased with it. The...
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Director
Implementation and Training
Our implementation was good, but the vendor doesn’t really have a methodology. The vendor is doing a...
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Director
Interfacing and Integration
The system has done well in supporting our integration goals. We haven’t encountered one data source...
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Director
Relationship
Since the implementation, I haven’t heard much from the vendor’s leadership. I haven’t minded that,...
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Director
Functionality and Upgrades
I can see the real benefits of where we are going with Diver Platform, and I think the system is...
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Director
Future Outlook
I foresee that we are going to start seeing some insights and outcomes that we haven’t seen from...
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Director
Sales and Contracting
The contract negotiations were very streamlined. The team members that I have been exposed to are...
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Manager
Implementation and Training
The vendor's training seems to be pretty in depth when it comes to the steps and creating different...
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Manager
Service and Support
There hasn't really been much additional support for COVID-19 from Dimensional Insight.
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CFO
Service and Support
My experience with Dimensional Insight has been great. They are a rare vendor because they are...
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CFO
ROI / Cost (care and feeding)
Diver Platform supports some of our integration goals. Right now, it is too early to tell whether...
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CFO
Relationship
Dimensional Insight has devoted resources, and they are very thorough in their understanding of our...
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CFO
Relationship
Dimensional Insight could be better in terms of bringing best practices from other clients to the...
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CFO
Implementation and Training
I want a little more access to training. The vendor needs someone devoted to teaching. But the...
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CIO
Future Outlook
Dimensional Insight has evolved the system to the point where it is specific to one of our largest...
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CIO
ROI / Cost (care and feeding)
I would probably not buy Diver Platform again because of what else is out there. If we were starting...
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CIO
Other Observations & Comments
My satisfaction will stay the same as long as our client, who we are going through a renewal process...
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CIO
ROI / Cost (care and feeding)
Dimension Insight doesn't nickel-and-dime us, but that doesn't mean that I don't feel that the...
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CIO
Functionality and Upgrades
The solution is very powerful, but it is complex and is part of the reason we can't do things...
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Director
Service and Support
We haven’t had a need for anything from Dimensional Insight through the COVID-19 crisis. We are very...
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Director
Functionality and Upgrades
We have multiple systems, and when it comes to reporting and getting the data into the multiple...
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Director
Other Observations & Comments
I had Dimensional Insight come and present to our organization, and we were impressed, but for...
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Analyst/Coordinator
Functionality and Upgrades
I absolutely love the product. I hope that I can use what I dig up on the KLAS website to expand the...
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Analyst/Coordinator
Interfacing and Integration
The tool is amazing and does very well at supporting our integration goals.
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Analyst/Coordinator
Service and Support
Dimensional Insight provides proactive service. They are very good with their communications. I am...
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Analyst/Coordinator
Functionality and Upgrades
The system meets all of our needs. I really enjoy it, and with the upgrade, we have picked up a few...
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Analyst/Coordinator
Relationship
Based on my limited experience with the vendor's executives, they have been very receptive. I give...
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Analyst/Coordinator
Functionality and Upgrades
The system has done very well with driving tangible outcomes. I have solved a lot of people's...
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Analyst/Coordinator
Future Outlook
I am going to be optimistic and boring and say that we will be extremely satisfied with the system...
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Analyst/Coordinator
Functionality and Upgrades
I love the product. I have been afraid of the upcoming upgrade, but I think the issue is with me and...
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CIO
Relationship
I wish that every vendor were like Dimensional Insight. In my book, they are the best analytical and...
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CIO
Functionality and Upgrades
With Diver Platform, every financial, clinical, and quality data point is available at the...
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CIO
ROI / Cost (care and feeding)
Diver Platform is a powerful tool. Our director said that we never got as much value from our IT as...
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CIO
Functionality and Upgrades
With Diver Platform, we can see no-shows, cancellations, physician workloads, employee workloads,...
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CIO
Relationship
I have been working with the same contact from Dimension Insight for years, and that is amazing. The...
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CMIO
Other Observations & Comments
Diver Platform meets our current business needs for analytics. The system has a weakness when it...
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Director
Functionality and Upgrades
I am a huge fan of the software. We use it to make database decisions all the time. The vendor does...
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Director
Service and Support
Dimensional Insight’s support through the COVID-19 crisis might not be applicable. To be fair, the...
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Director
Functionality and Upgrades
The ease of use for the end user depends on what kind of end user we are talking about. If we are...
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Director
Interfacing and Integration
When it comes to integration, I would give the vendor a value higher than the highest score if I...
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Director
Functionality and Upgrades
There is a learning curve. It is lower than that of some tools and a little higher than that of...
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Director
Functionality and Upgrades
Our needs are constantly growing. We have developed content on the platform that supports healthcare...
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Director
Relationship
Dimensional Insight is proactive. They reach out to us. Their representative calls me to ask how...
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Director
Future Outlook
Compared to other software packages, Diver Platform is an excellent value. We are constantly adding...
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Director
Other Observations & Comments
I absolutely love the product, but it is really hard to recruit data science professionals that have...
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Director
Service and Support
We don’t need a lot of support from Dimensional Insight, but in general, they are extremely...
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Director
Functionality and Upgrades
We are forming an executive committee for data and analytics governance to ensure that our...
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Director
Service and Support
Dimensional Insight does what they say they are going to do, and they give us reasonable support. In...
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Director
ROI / Cost (care and feeding)
I have dealt with a lot of vendors over the course of my career, and I don’t feel like Dimensional...
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Director
Implementation and Training
There is an opportunity to have online training modules. We have engaged Dimensional Insight...
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Director
Interfacing and Integration
There are few other BI platforms that are very easy to integrate data with. Our network of hospitals...
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Director
Service and Support
The vendor delivers technology that we don’t need. They have a lot of extra things that aren’t...
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Director
Functionality and Upgrades
The ProDiver tool is unique. We can make an analyst out of subject matter experts in the business....
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Director
Service and Support
The vendor’s market share works against them. If people use solutions with more market share, they...
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Director
Implementation and Training
The vendor is good at training. They do a good job. Everybody that we bring in has to be trained...
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CMIO
Functionality and Upgrades
Diver Platform is very powerful and well thought out. The accurate charges that improved the...
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Analyst/Coordinator
Functionality and Upgrades
During COVID-19, I have had to generate reports on canceled visits and other things. With the...
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Analyst/Coordinator
Service and Support
Dimensional Insight is very responsive in terms of service. The data is there, and it can quickly be...
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Analyst/Coordinator
Functionality and Upgrades
The upgrade to the Spectre technology has been great. We have been on that technology for a while,...
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Analyst/Coordinator
Implementation and Training
The only thing that Dimensional Insight could have done to improve the training is fix my brain....
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Analyst/Coordinator
Other Observations & Comments
It is sometimes hard to train users on the web-based version of the system, but the issue is...
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Director
Service and Support
We need to turn things around daily, and things have been difficult during COVID-19 crisis because...
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Director
Other Observations & Comments
Dimensional Insight doesn’t make any promises that need to be kept. The vendor will be around for a...
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Director
ROI / Cost (care and feeding)
Dimensional Insight nickel-and-dimes us. They wanted to charge us for programmer time and other...
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Director
Interfacing and Integration
Dimensional Insight doesn’t help me with my interoperability goals. The tool isn’t integrated; it is...
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Director
Functionality and Upgrades
Dimensional Insight’s service was set up as an ETL process. We send files to them, and they...
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Director
Other Observations & Comments
There have been a couple of things that the vendor’s support people have taken a while to resolve....
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Director
Other Observations & Comments
Dimensional Insight is a fine company. They do a good job. They probably make a lot of sense for...
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Director
Implementation and Training
During our implementation, we had to set up a whole series of jobs and data extracts, and there was...
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Manager
Technology
The vendor is improving the system, and there are components I use that make my life easier. Diver...
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Manager
Functionality and Upgrades
The tech people grasped what we had at the beginning, and that was good. But there were some...
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Manager
ROI / Cost (care and feeding)
We used to use an older ambulatory product. Someone would have to come in on the weekends because...
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Manager
Service and Support
The vendor is awesome. Our same account representative has been with us the whole time. Consultants...
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Manager
Functionality and Upgrades
The vendor has in-house developers. When the vendor needs more of something, they figure it out and...
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Manager
Functionality and Upgrades
I have been exposed to some of the vendor's new things. Our representative walked me through the...
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Manager
Functionality and Upgrades
We put 10 new diagnoses related to COVID-19 in the system, and the diagnoses started showing up in...
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Analyst/Coordinator
Service and Support
Dimensional Insight has supported us very well through the COVID-19 crisis. They reached out early...
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Analyst/Coordinator
Implementation and Training
Dimensional Insight has been doing a lot more training. They have offered consultants to me. When I...
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Analyst/Coordinator
Relationship
When it comes to executive involvement, Dimensional Insight has increased their communication and...
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Analyst/Coordinator
Functionality and Upgrades
I like the flexibility of Diver Platform. I like that it is able to be self-serviced by the users if...
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Analyst/Coordinator
Functionality and Upgrades
It would be nice to have a centralized place for requested upgrades to Diver Platform and not just...
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Manager
Technology
Dimensional Insight needs to keep up with the designs of all these new visualization tools because...
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Manager
Relationship
Our overall experience with Dimensional Insight has been positive. Diver Platform is a good tool,...
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Manager
Relationship
There is definitely executive involvement. Dimensional Insight's CEO has even helped resolve some...
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Manager
Implementation and Training
We have done a few trainings before, and we didn’t find them to be as useful as we had hoped. The...
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Manager
Functionality and Upgrades
We are having some issues with some of the key pieces of how the product works, and the new upgrade...
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Manager
Functionality and Upgrades
The good thing about Diver Platform is that it is not just a visualization tool. It is a low-code...
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CIO
Other Observations & Comments
I would like to keep this system long term, and it is on the road map. But I am concerned about how...
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CIO
Functionality and Upgrades
The ease of use depends on how we are using the system. The end users find the system easy to use....
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CIO
Service and Support
I give the vendor a good rating for their ongoing support. We don’t have any issues with that.
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CIO
Relationship
The vendor is not proactive. The vendor needs to have regular touchpoints with the client and...
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CIO
Other Observations & Comments
I predict that our overall satisfaction in the next 12 months will be average. To improve that, the...
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CIO
ROI / Cost (care and feeding)
Diver Platform is an incredible tool. It is affordable for a hospital our size. I think that is part...
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CIO
Service and Support
The vendor could improve their customer service. The support is okay, but the vendor could work on...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are continually building on our functionality within the program, but our initial experience with...
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Analyst/Coordinator
Service and Support
We contracted for a certain set of outcomes, and the vendor exceeded those expectations. We expanded...
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Analyst/Coordinator
Relationship
We enjoy the CEO, Fred. He just sent out an email to his customers articulating that the...
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