Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Healthcare Business Intelligence & Analytics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Diver Platform Comments
Filtered view: All

KLAS Research Director - Ryan Pretnik
Subject Expert

Ryan Pretnik

Research Director

ryan.pretnik@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/24/2021 5:23:16 AM and Model.EvProductId = 2007

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Healthcare Business Intelligence & Analytics on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

One of the reasons that we are looking at working with an additional system is Dimensional Insight’s...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the really powerful things about Diver Platform is the internal hardware of the structure....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

As a hospital system, we have big chunks of data, and all of the data is kept within Diver Platform....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Sometimes we are a little ahead of the curve in some things we are working with. We push the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The software has allowed us to see our performance and has given us opportunities that we couldn't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With COVID-19, multiple external vendors were requiring us to send them information, and without...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Dimensional Insight is very good at developing new technology, and we have come a really long way...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor can do a better job of notifying customers what the upgrade enhancements are and how to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our executive team is very happy with what we have been able to produce. There isn't a lack of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The executive involvement is great. I know most of the executives. When we go to the user group...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Dimensional Insight is ahead of other vendors in a lot of ways. They have a collaboration tool that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have definitely received our money’s worth. We always get great deals with Dimensional Insight in...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like Diver Platform. It is so much better than in the past when we created our own tools and did...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Dimensional Insight has been great during the COVID-19 crisis. They actually gave us a free app to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is great because there are constant updates and fixes from the vendor. Even if we find...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Diver Platform is very easy to use. We basically just point and click. More complication comes in...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Diver Platform meets most if not all of my needs. There is so much to learn from it. The time...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The service is pretty responsive. The responsiveness depends on how bogged down the service people...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have a decision support team that utilizes the Diver tool, and we are pretty pleased with it. The...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation was good, but the vendor doesn’t really have a methodology. The vendor is doing a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system has done well in supporting our integration goals. We haven’t encountered one data source...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since the implementation, I haven’t heard much from the vendor’s leadership. I haven’t minded that,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I can see the real benefits of where we are going with Diver Platform, and I think the system is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I foresee that we are going to start seeing some insights and outcomes that we haven’t seen from...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The contract negotiations were very streamlined. The team members that I have been exposed to are...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's training seems to be pretty in depth when it comes to the steps and creating different...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There hasn't really been much additional support for COVID-19 from Dimensional Insight.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

My experience with Dimensional Insight has been great. They are a rare vendor because they are...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

Diver Platform supports some of our integration goals. Right now, it is too early to tell whether...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Dimensional Insight has devoted resources, and they are very thorough in their understanding of our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Dimensional Insight could be better in terms of bringing best practices from other clients to the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

I want a little more access to training. The vendor needs someone devoted to teaching. But the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Dimensional Insight has evolved the system to the point where it is specific to one of our largest...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I would probably not buy Diver Platform again because of what else is out there. If we were starting...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

My satisfaction will stay the same as long as our client, who we are going through a renewal process...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Dimension Insight doesn't nickel-and-dime us, but that doesn't mean that I don't feel that the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution is very powerful, but it is complex and is part of the reason we can't do things...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We haven’t had a need for anything from Dimensional Insight through the COVID-19 crisis. We are very...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have multiple systems, and when it comes to reporting and getting the data into the multiple...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I had Dimensional Insight come and present to our organization, and we were impressed, but for...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I absolutely love the product. I hope that I can use what I dig up on the KLAS website to expand the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The tool is amazing and does very well at supporting our integration goals.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Dimensional Insight provides proactive service. They are very good with their communications. I am...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system meets all of our needs. I really enjoy it, and with the upgrade, we have picked up a few...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Based on my limited experience with the vendor's executives, they have been very receptive. I give...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has done very well with driving tangible outcomes. I have solved a lot of people's...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I am going to be optimistic and boring and say that we will be extremely satisfied with the system...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I love the product. I have been afraid of the upcoming upgrade, but I think the issue is with me and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I wish that every vendor were like Dimensional Insight. In my book, they are the best analytical and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

With Diver Platform, every financial, clinical, and quality data point is available at the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Diver Platform is a powerful tool. Our director said that we never got as much value from our IT as...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

With Diver Platform, we can see no-shows, cancellations, physician workloads, employee workloads,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have been working with the same contact from Dimension Insight for years, and that is amazing. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

Diver Platform meets our current business needs for analytics. The system has a weakness when it...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am a huge fan of the software. We use it to make database decisions all the time. The vendor does...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Dimensional Insight’s support through the COVID-19 crisis might not be applicable. To be fair, the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use for the end user depends on what kind of end user we are talking about. If we are...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

When it comes to integration, I would give the vendor a value higher than the highest score if I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a learning curve. It is lower than that of some tools and a little higher than that of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our needs are constantly growing. We have developed content on the platform that supports healthcare...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Dimensional Insight is proactive. They reach out to us. Their representative calls me to ask how...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Compared to other software packages, Diver Platform is an excellent value. We are constantly adding...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I absolutely love the product, but it is really hard to recruit data science professionals that have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don’t need a lot of support from Dimensional Insight, but in general, they are extremely...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are forming an executive committee for data and analytics governance to ensure that our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Dimensional Insight does what they say they are going to do, and they give us reasonable support. In...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I have dealt with a lot of vendors over the course of my career, and I don’t feel like Dimensional...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There is an opportunity to have online training modules. We have engaged Dimensional Insight...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are few other BI platforms that are very easy to integrate data with. Our network of hospitals...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor delivers technology that we don’t need. They have a lot of extra things that aren’t...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The ProDiver tool is unique. We can make an analyst out of subject matter experts in the business....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s market share works against them. If people use solutions with more market share, they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor is good at training. They do a good job. Everybody that we bring in has to be trained...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Diver Platform is very powerful and well thought out. The accurate charges that improved the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

During COVID-19, I have had to generate reports on canceled visits and other things. With the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Dimensional Insight is very responsive in terms of service. The data is there, and it can quickly be...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The upgrade to the Spectre technology has been great. We have been on that technology for a while,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The only thing that Dimensional Insight could have done to improve the training is fix my brain....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

It is sometimes hard to train users on the web-based version of the system, but the issue is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We need to turn things around daily, and things have been difficult during COVID-19 crisis because...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Dimensional Insight doesn’t make any promises that need to be kept. The vendor will be around for a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Dimensional Insight nickel-and-dimes us. They wanted to charge us for programmer time and other...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Dimensional Insight doesn’t help me with my interoperability goals. The tool isn’t integrated; it is...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Dimensional Insight’s service was set up as an ETL process. We send files to them, and they...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There have been a couple of things that the vendor’s support people have taken a while to resolve....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Dimensional Insight is a fine company. They do a good job. They probably make a lot of sense for...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

During our implementation, we had to set up a whole series of jobs and data extracts, and there was...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The vendor is improving the system, and there are components I use that make my life easier. Diver...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tech people grasped what we had at the beginning, and that was good. But there were some...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We used to use an older ambulatory product. Someone would have to come in on the weekends because...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is awesome. Our same account representative has been with us the whole time. Consultants...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has in-house developers. When the vendor needs more of something, they figure it out and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have been exposed to some of the vendor's new things. Our representative walked me through the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We put 10 new diagnoses related to COVID-19 in the system, and the diagnoses started showing up in...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Dimensional Insight has supported us very well through the COVID-19 crisis. They reached out early...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Dimensional Insight has been doing a lot more training. They have offered consultants to me. When I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When it comes to executive involvement, Dimensional Insight has increased their communication and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the flexibility of Diver Platform. I like that it is able to be self-serviced by the users if...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be nice to have a centralized place for requested upgrades to Diver Platform and not just...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Dimensional Insight needs to keep up with the designs of all these new visualization tools because...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our overall experience with Dimensional Insight has been positive. Diver Platform is a good tool,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is definitely executive involvement. Dimensional Insight's CEO has even helped resolve some...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have done a few trainings before, and we didn’t find them to be as useful as we had hoped. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are having some issues with some of the key pieces of how the product works, and the new upgrade...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The good thing about Diver Platform is that it is not just a visualization tool. It is a low-code...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I would like to keep this system long term, and it is on the road map. But I am concerned about how...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The ease of use depends on how we are using the system. The end users find the system easy to use....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I give the vendor a good rating for their ongoing support. We don’t have any issues with that.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor is not proactive. The vendor needs to have regular touchpoints with the client and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I predict that our overall satisfaction in the next 12 months will be average. To improve that, the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Diver Platform is an incredible tool. It is affordable for a hospital our size. I think that is part...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor could improve their customer service. The support is okay, but the vendor could work on...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We are continually building on our functionality within the program, but our initial experience with...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We contracted for a certain set of outcomes, and the vendor exceeded those expectations. We expanded...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We enjoy the CEO, Fred. He just sent out an email to his customers articulating that the...

Mar 2020
(1)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports