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Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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Data and Analytics Platforms 2021: An Early Look at Deep Adopters
Data and Analytics Platforms 2021:
An Early Look at Deep Adopters
September 2021
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User Commentary

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VP/Other Executive

Relationship

Dimensional Insight has gotten better at being proactive. We have good help from their executives.

Aug 2023
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VP/Other Executive

Loyalty, Product

We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....

Aug 2023
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VP/Other Executive

Loyalty

We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...

Aug 2023
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Director

Relationship, Product

The EHR contains a lot of protected information, and we have a lot of security requirements. I think...

Aug 2023
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(0)
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Director

Relationship

Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...

Aug 2023
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Director

Relationship

We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...

Aug 2023
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CIO

Loyalty

We are continuing to invest in Diver Platform and to add more and more data to that system so that...

Aug 2023
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CIO

Culture, Operations

For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...

Aug 2023
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CIO

Product, Value

With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...

Aug 2023
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Director

Product

I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...

Aug 2023
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(0)
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Director

Loyalty

My overall satisfaction will still be very high in several months. I don't even think about Diver...

Aug 2023
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Director

Product

I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...

Aug 2023
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Director

Relationship, Operations

Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...

Aug 2023
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(0)
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Director

Relationship

I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....

Aug 2023
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(0)
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Manager

Relationship, Product

Prior to working with Dimensional Insight, our organization was very good with certain reporting....

Jun 2023
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Manager

Operations

Training is one of Dimensional Insight’s weaknesses. They need to have better-structured training....

Jun 2023
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Manager

Loyalty, Product

As this organization continues to grow with data, the industry is supporting more predictive...

Jun 2023
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Director

Relationship, Operations

Dimensional Insight has a unique product offering with individuals that are very committed to the...

Jun 2023
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Director

Loyalty

We are getting a lot of pressure to do more AI and think about AI, and I don't think Dimensional...

Jun 2023
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Director

Product

The platform is very scalable. We went from a very small data set to a very large data set with...

Jun 2023
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Director

Product

Something to be improved upon in Diver Platform is an easier integration of cBase files with other...

Jun 2023
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Director

Operations

The vendor should hold more sessions or work groups to talk about ways to improve the product. I...

Jun 2023
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Director

Culture, Loyalty

We are bringing a new application onto the platform, and it is unclear yet whether all the measures...

Jun 2023
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Analyst/Coordinator

Operations

Sometimes the training can be a little fast paced. People really have to catch on or know certain...

May 2023
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Analyst/Coordinator

Relationship, Product

Dimensional Insight is always upgrading and creating new software to do different things as they...

May 2023
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Analyst/Coordinator

Culture, Relationship, Value

Sometimes, we have to reach out to the engineers that design the software or fix it. To set up...

May 2023
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Manager

Relationship

Something that we would love to highlight is the vendor's communication. Dimensional Insights, like...

Mar 2023
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Manager

Relationship, Operations

If there is one thing we want colleagues to know when they are getting Dimensional Insight, it is...

Mar 2023
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Manager

Product

Diver Platform does not meet all our needs because there is a function that we have kept asking for,...

Mar 2023
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Analyst/Coordinator

Relationship

The support team takes a little longer now that Dimensional Insight is busy with more clients. The...

Feb 2023
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Analyst/Coordinator

Product, Value

The tool helps drive outcomes, but users have to be able to do things themselves. To get some...

Feb 2023
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Analyst/Coordinator

Loyalty

Our payroll systems don't talk to one another, so we have no way of doing FTE budgeting. I was able...

Feb 2023
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Analyst/Coordinator

Relationship

Dimensional Insight provides good consulting services and a lot of knowledge. Sometimes executives...

Feb 2023
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Analyst/Coordinator

Operations

Dimensional Insight has been excellent with their upgrade and implementation services. I have been...

Feb 2023
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Analyst/Coordinator

Relationship

Upgrades are frequent, but sometimes I have little problems with them. If there is a problem, the...

Feb 2023
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Analyst/Coordinator

Operations, Product

Diver Platform is easy to use out of the box, but the back-end portion requires some IT experience...

Feb 2023
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Analyst/Coordinator

Product

It is very simple for us to get data into the system. We just point to whatever type of data we want...

Feb 2023
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Analyst/Coordinator

Relationship

I appreciate how quick the vendor is to assist us with anything that we want to do and to turn...

Feb 2023
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Manager

Relationship

We utilize multiple systems, not just a single vendor solution, and we throw some hard things at...

Feb 2023
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(0)
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Manager

Operations, Product

The tool set is very easy to use. Allowing us to ramp up user community individuals to utilize...

Feb 2023
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(0)
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Manager

Product

I would like to see less frequency in Dimensional Insight’s software upgrades. They give out...

Feb 2023
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(0)
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COO

Product

When we brought Diver Platform into our organization, we developed modules for specific areas across...

Jan 2023
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(0)
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COO

Product

I have been a fan of the solution since the beginning. Diver Platform is robust and is a beast in...

Jan 2023
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COO

Culture, Loyalty, Relationship

We have regular discussions with Dimensional Insight about what is going to happen and what the...

Jan 2023
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COO

Relationship

Dimensional Insight houses some of the brightest people in the healthcare space, and those people...

Jan 2023
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Director

Product

The algorithms included by CMS in the readmission reports are extremely complicated, and Dimensional...

Dec 2022
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Director

Product, Value

We can get reporting at a level of sophistication that doesn't exist within our EHR. The advanced...

Dec 2022
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Director

Loyalty, Relationship

One of our team members went to Dimensional Insight’s annual conference and came back with all of...

Dec 2022
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(0)
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Director

Product

We can scale things in Diver Platform to any type of user. We can build simplistic, one-page reports...

Dec 2022
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(0)
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Director

Product

Diver Platform is our primary data analytics and BI tool. Our EHRs are our source for certain...

Dec 2022
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(0)
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Director

Product

What we love about the tool is that no matter how complex the project is, Diver Platform really...

Dec 2022
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Director

Operations, Product

Diver Platform gives us the ability to hone in and do on-the-fly data discovery and analytics. For...

Dec 2022
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Director

Relationship

We have really great engagement from Dimensional Insight. Our vendor representative is very...

Dec 2022
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CIO

Relationship

Dimensional Insight is very involved with us. They try to figure out the data feeds and get them set...

Dec 2022
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(0)
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CIO

Product

Diver Platform is leaps and bounds better than the default reporting structure we get out of another...

Dec 2022
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(0)
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CIO

Relationship

Dimensional Insight sometimes gets in over their head with us and does some things without getting...

Dec 2022
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(0)
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Director

Operations

The lack of a rigid implementation process got us off track with Dimensional Insight. They also had...

Dec 2022
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(0)
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Director

Relationship

The vendor has a lean support team. They don't have the support that they could have.

Dec 2022
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(0)
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Director

Relationship, Operations, Product

We have data that is supposed to load daily, but Dimensional Insight hasn’t set up any processes to...

Dec 2022
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(0)
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Director

Operations

The implementation took longer than expected. As a result, I don’t feel like we have gotten our...

Dec 2022
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(0)
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Director

Product

Dimensional Insight’s measure factoring is very useful, and it is fairly easy to set up. We use...

Nov 2022
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(0)
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Director

Relationship, Operations

Dimensional Insight does have regular calls that teach us new things. The vendor also has regular...

Nov 2022
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(0)
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Director

Loyalty, Product

The Dimensional Insight platform is not that intuitive. It would be great if the vendor had more...

Nov 2022
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(0)
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Director

Relationship, Product

One outcome of the product is that we enable data professionals who are not developers to work in...

Oct 2022
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Director

Relationship, Operations

The vendor emails us pretty frequently. Anytime there is a problem with an update, they let us know....

Oct 2022
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Director

Operations, Product

The product is not easy to use for everyone, but that is only because it is an analytic tool. It is...

Oct 2022
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(0)
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Director

Product

The vendor released some technology a couple of years ago that was transformative.

Oct 2022
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Director

Relationship

The technical part of the support is pretty good, but the customer service part can be inconsistent,...

Oct 2022
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(0)
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Director

Loyalty, Product

There is a stereotype that business intelligence is a lot of charts and graphs and people sitting in...

Oct 2022
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