Diver Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
We are hitting the upper limits of how much data Diver Platform can handle for ETL. So some of the...
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Loyalty, Value
Diver Platform is not part of our long-term plan because I think our leadership just wants a system...
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Operations, Product
Our current barrier is finding people who have the experience to use Diver Platform and develop in...
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Product
Dimensional Insight is very transparent. And with the input forms that we can integrate in our...
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Relationship, Operations
I would rate my satisfaction highly. The support people are responsive. They answer quickly through...
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Relationship, Operations, Product
I wish Dimensional Insight would make their integrator script a little easier to use. I have a...
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Relationship, Value
Diver Platform is very cost-effective. It is a solid product. It doesn't ever go down. The staff...
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Loyalty, Product
What I have been so impressed by with Diver Platform is that we have thrown much more data into it...
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Loyalty
Diver Platform is not part of our long-term plan because the organization just has other paths right...
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Operations, Product
I would tell someone considering Diver Platform that it is definitely a platform that can handle a...
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Operations
Dimensional Insight could be more proactive in doing ongoing training and best practices. We have...
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Relationship
We haven't asked the vendor for Diver Platform to do anything more than what we are already doing,...
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Operations
The person from Dimensional Insight who does most of their training goes really fast, and that can...
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Value
I can get higher-up people from Dimensional Insight on the phone and get things sorted out pretty...
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Relationship, Operations
We would like to have more handholds and resources at the nonexecutive and nondirector levels for...
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Relationship, Operations, Product
We have engineers, so when we build things in our own system, Diver Platform works well. I think...
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Culture, Value
Dimensional Insight avoids charging for every little thing. They seem pretty fair. They had a lag in...
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Relationship
Operationalizing the insights provided by Diver Platform is an administrative concern. I haven't...
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Loyalty
Diver Platform is a point-of-care tool, so it is not a population health tool. I would like it to...
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Loyalty
I like the people I work with at Dimensional Insight. They are great. And under my current...
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Product, Value
For predictive analytics, I have someone who does all the data science on staff. Dimensional Insight...
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Product, Value
Diver Platform's being a point-of-care tool is a barrier. The system is great, and it is helpful for...
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Culture, Value
Everything seems expensive to me. Diver Platform feels expensive. The contract price seems steep....
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Operations
My likelihood of recommending Diver Platform is very high. There was only one other organization...
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Operations
Dimensional Insight has a standard training approach, and every organization is different,...
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Relationship, Product
Dimensional Insight is very easy to work with. We have names of people to contact, and they respond;...
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Relationship, Product, Value
Diver Platform is working great. We had limited data before, and Dimensional Insight is helping us...
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Loyalty, Product
Dimensional Insight has the ability to get into the AI world with the way their technology and...
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Product
Dimensional Insight is pretty good with visuals, but they could be a little better. We would like to...
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Operations
Dimensional Insight doesn't have a lot of formal training available. They will set up a class for...
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Culture, Relationship
I have known Dimensional Insight for over a decade, and our relationship is very good. My sales...
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Loyalty
We just moved to a cloud version where we are hosted on Dimensional Insight’s server, and we are...
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Product, Value
I like the tools in Diver Platform that help with daily productivity. I like to be able to bring in...
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Product
The incorporation of predictive analytics or AI functionality would be a great enhancement. I don't...
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Relationship
There is room to improve in terms of support. We sometimes do not feel heard. We have to explain...
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Product
What I like about the solution is that we are able to take the reins of the product and develop it...
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Product
With Diver Platform, we are able to connect to all of our hospitals’ internal systems and EHRs and...
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Relationship
Dimensional Insight is really good at helping us operationalize the insights provided by our data...
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Loyalty, Relationship, Product
Diver Platform provides all the capabilities we need, but there is almost an internal barrier for...
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Operations
Dimensional Insight has an area of opportunity for implementation services. The implementation...
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Culture
Dimensional Insight will show us an amazing demo of something, but when we actually implement it, it...
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Value
Diver Platform is not that expensive of a tool for how powerful it is. People pay a ton of money to...
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Product
Things are going well with Diver Platform. It is something that we use every day. Diver Platform...
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Operations, Product
The ease of use for Gateway Platform is a little bit tricky because if we are just looking at the...
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Operations, Product
I would like to see Dimensional Insight improve the back end of the solution. I would like to have...
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Loyalty, Product
One of the barriers to achieving outcomes with Gateway Platform is just adapting our previous...
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Product
We are still really pleased with Gateway Platform. We have installed several of the vendor's modules...
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Relationship, Operations
Dimensional Insight's frontline support people have been great, so I have never had to escalate to...
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Relationship, Operations
Gateway Platform is not a very intuitive product. We have to have team members who are dedicated to...
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Operations
When we bring new users on board, it is sometimes difficult to get the right group in front of...
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Relationship, Operations
One thing we would like to see with Dimensional Insight is more regional involvement. They have an...
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Product
From the supply standpoint, we use Gateway Platform every month to reconcile with our general ledger...
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Relationship
Gateway Platform is still a little difficult when it comes to navigation. Even if we have a...
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Relationship, Operations
Dimensional Insight is really pretty good about implementations. We usually don't have any issues...
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Operations
Dimensional Insight does have a nice training side, but I wish there were more of a step-by-step...
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Relationship
Dimensional Insight has really good support people. We work really well with one person who really...
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Relationship, Operations
I don't know that Dimensional Insight can do much more than what they are doing now. My one thing is...
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Relationship, Product
Gateway Platform is a really powerful tool. I love it. It is web based, and that is fantastic. It...
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Relationship
Dimensional Insight is a really proactive partner when it comes to working with us. They have helped...
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Loyalty
We are currently evaluating whether we will stay with Dimensional Insight or whether we will move to...
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Value
Dimensional Insight does charge us for things. They will charge us for labor costs or modifications...
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Product
Gateway Platform is providing us with more detailed reporting capabilities. It is also able to...
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Value
We definitely get our money's worth from the system. I am 100% likely to recommend the system. We...
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Operations, Product
I would give the product a high score for its quality. The system is pretty easy to use. We know how...
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Culture, Product
The product's current functionality meets our needs, and the vendor delivers new technology. They...
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Relationship
I am fine with the vendor's support. Dimensional Insight has a forum with experts from their team....
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Culture, Operations, Product
In the last go-live we did with Dimensional Insight, they were great. The product works as promoted,...
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Culture, Relationship, Value
Dimensional Insight doesn't charge us for every little thing. They have been a very good vendor....
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Operations
Dimensional Insight’s general training when users first get the application could use a bit of...
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Loyalty, Product
Dimensional Insight is doing a really good job of making Gateway Platform more user-friendly. There...
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