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User Commentary
Relationship
Dimensional Insight has gotten better at being proactive. We have good help from their executives.
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Loyalty, Product
We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....
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Loyalty
We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...
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Relationship, Product
The EHR contains a lot of protected information, and we have a lot of security requirements. I think...
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Relationship
Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...
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Relationship
We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...
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Loyalty
We are continuing to invest in Diver Platform and to add more and more data to that system so that...
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Culture, Operations
For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...
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Product, Value
With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...
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Product
I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...
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Loyalty
My overall satisfaction will still be very high in several months. I don't even think about Diver...
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Product
I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...
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Relationship, Operations
Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...
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Relationship
I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....
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Relationship, Product
Prior to working with Dimensional Insight, our organization was very good with certain reporting....
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Operations
Training is one of Dimensional Insight’s weaknesses. They need to have better-structured training....
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Loyalty, Product
As this organization continues to grow with data, the industry is supporting more predictive...
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Relationship, Operations
Dimensional Insight has a unique product offering with individuals that are very committed to the...
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Loyalty
We are getting a lot of pressure to do more AI and think about AI, and I don't think Dimensional...
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Product
The platform is very scalable. We went from a very small data set to a very large data set with...
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Product
Something to be improved upon in Diver Platform is an easier integration of cBase files with other...
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Operations
The vendor should hold more sessions or work groups to talk about ways to improve the product. I...
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Culture, Loyalty
We are bringing a new application onto the platform, and it is unclear yet whether all the measures...
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Operations
Sometimes the training can be a little fast paced. People really have to catch on or know certain...
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Relationship, Product
Dimensional Insight is always upgrading and creating new software to do different things as they...
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Culture, Relationship, Value
Sometimes, we have to reach out to the engineers that design the software or fix it. To set up...
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Relationship
Something that we would love to highlight is the vendor's communication. Dimensional Insights, like...
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Relationship, Operations
If there is one thing we want colleagues to know when they are getting Dimensional Insight, it is...
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Product
Diver Platform does not meet all our needs because there is a function that we have kept asking for,...
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Relationship
The support team takes a little longer now that Dimensional Insight is busy with more clients. The...
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Product, Value
The tool helps drive outcomes, but users have to be able to do things themselves. To get some...
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Loyalty
Our payroll systems don't talk to one another, so we have no way of doing FTE budgeting. I was able...
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Relationship
Dimensional Insight provides good consulting services and a lot of knowledge. Sometimes executives...
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Operations
Dimensional Insight has been excellent with their upgrade and implementation services. I have been...
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Relationship
Upgrades are frequent, but sometimes I have little problems with them. If there is a problem, the...
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Operations, Product
Diver Platform is easy to use out of the box, but the back-end portion requires some IT experience...
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Product
It is very simple for us to get data into the system. We just point to whatever type of data we want...
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Relationship
I appreciate how quick the vendor is to assist us with anything that we want to do and to turn...
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Relationship
We utilize multiple systems, not just a single vendor solution, and we throw some hard things at...
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Operations, Product
The tool set is very easy to use. Allowing us to ramp up user community individuals to utilize...
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Product
I would like to see less frequency in Dimensional Insight’s software upgrades. They give out...
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Product
When we brought Diver Platform into our organization, we developed modules for specific areas across...
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Product
I have been a fan of the solution since the beginning. Diver Platform is robust and is a beast in...
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Culture, Loyalty, Relationship
We have regular discussions with Dimensional Insight about what is going to happen and what the...
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Relationship
Dimensional Insight houses some of the brightest people in the healthcare space, and those people...
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Product
The algorithms included by CMS in the readmission reports are extremely complicated, and Dimensional...
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Product, Value
We can get reporting at a level of sophistication that doesn't exist within our EHR. The advanced...
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Loyalty, Relationship
One of our team members went to Dimensional Insight’s annual conference and came back with all of...
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Product
We can scale things in Diver Platform to any type of user. We can build simplistic, one-page reports...
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Product
Diver Platform is our primary data analytics and BI tool. Our EHRs are our source for certain...
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Product
What we love about the tool is that no matter how complex the project is, Diver Platform really...
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Operations, Product
Diver Platform gives us the ability to hone in and do on-the-fly data discovery and analytics. For...
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Relationship
We have really great engagement from Dimensional Insight. Our vendor representative is very...
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Relationship
Dimensional Insight is very involved with us. They try to figure out the data feeds and get them set...
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Product
Diver Platform is leaps and bounds better than the default reporting structure we get out of another...
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Relationship
Dimensional Insight sometimes gets in over their head with us and does some things without getting...
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Operations
The lack of a rigid implementation process got us off track with Dimensional Insight. They also had...
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Relationship
The vendor has a lean support team. They don't have the support that they could have.
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Relationship, Operations, Product
We have data that is supposed to load daily, but Dimensional Insight hasn’t set up any processes to...
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Operations
The implementation took longer than expected. As a result, I don’t feel like we have gotten our...
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Product
Dimensional Insight’s measure factoring is very useful, and it is fairly easy to set up. We use...
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Relationship, Operations
Dimensional Insight does have regular calls that teach us new things. The vendor also has regular...
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Loyalty, Product
The Dimensional Insight platform is not that intuitive. It would be great if the vendor had more...
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Relationship, Product
One outcome of the product is that we enable data professionals who are not developers to work in...
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Relationship, Operations
The vendor emails us pretty frequently. Anytime there is a problem with an update, they let us know....
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Operations, Product
The product is not easy to use for everyone, but that is only because it is an analytic tool. It is...
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Product
The vendor released some technology a couple of years ago that was transformative.
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Relationship
The technical part of the support is pretty good, but the customer service part can be inconsistent,...
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Loyalty, Product
There is a stereotype that business intelligence is a lot of charts and graphs and people sitting in...
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