Diver Platform
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
I would like Diver Platform to have better connectivity with other systems. The system's...
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Diver Platform needs to be able to handle large amounts of data. We have had to create workarounds...
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The best thing about Diver Platform is that it is an all-in-one tool. It does a lot of different...
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Dimensional Insight is very easy to work with. They are pretty supportive of their clients....
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I don't think any system is going to be perfect in supplying everything, and people need to marry...
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The latest implementation we had went really smoothly; there were no issues. The vendor is pretty...
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The vendor continually makes product upgrades, and I have had few issues. The vendor already has a...
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How Diver Platform works is up to one's imagination. To hospitals that are interested, I recommend...
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The vendor's trainers are excellent. They have online training sessions every week. They have built...
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We have a lot of support from some really smart people at Dimensional Insight.
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I hope Diver Platform is part of our facility’s long-term plans because it is very powerful and we...
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It is hard to provide perfect support, but Dimensional Insight's people are very responsive. If we...
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We have the email addresses of some of the vendor's executives. It is rare that our representative...
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The vendor is always striving to make their tool more relevant to end users. We want tangible...
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I don't understand why almost every health system in the United States isn't using this platform. It...
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Dimensional Insight provides solutions in a reasonable timeframe. They are better at that than any...
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We recently implemented another module, but we didn't quite get all of the support from the vendor...
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The vendor provides excellent training. The system is very easy for people who have any experience...
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The vendor has been very good about partnering with us for healthcare. They sometimes query us about...
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We have had a bit of a rocky start with Diver Platform. It has been a challenge getting data loaded...
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There was a lack of structure in the implementation. Dimensional Insight was easy to work with;...
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I don't know who to go to about some of our issues. I have a point person from Dimensional Insight,...
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Dimensional Insight has charged us for every little thing. They charge us for every phone call, and...
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The look and feel of Diver Platform is a little dated. We are fine with that. But Dimensional...
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Dimensional Insight is a fairly small group. They have executives who get into the technical things,...
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I hope our satisfaction with Diver Platform will increase in the next year, but I expect that it...
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Diver Platform has been so stable for us. Any time we have needed anything, especially if we have...
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We aren’t using Diver Platform to its fullest. Since we started using Diver Platform, we have really...
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Everything is going really well with the system. We are really busy trying to maintain and add to...
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The vendor provides knowledge forums. Those aren't exactly training, but they still show us how to...
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Diver Platform is a useful tool, and it can be powerful if people know how to use it. I would say it...
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Dimensional Insight is quick to announce new features and push them to get them out, but they are...
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I would suggest that Dimensional Insight use their own software a lot more than they do in their...
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I would buy Dimensional Insight's software again. But I would look seriously at other software...
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When I have an issue, Dimensional Insight is good at taking note of it, and they generally get back...
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I have had not-so-great experiences with Dimensional Insight's support department. They do answer...
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For as long as I have been here, when we build a report in the software, the default font is Arial....
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Dimensional Insight’s support team and their development team puts themselves on a high pedestal,...
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It seems like what Dimensional Insight does over time is improve their product, as expected. They...
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I don’t think Dimensional Insight’s training exists other than the help on the website, like the...
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I don't use the ongoing phone and web support, but my team uses it. The vendor answers the calls....
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We appreciate the ease of use. The product is reliable, fast, and efficient. The technology is...
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The customer interaction with the vendor is always present. Dimensional Insight set things up so...
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The vendor avoids charging for every little thing. There is one price. Dimensional Insight does...
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For the most part, I have had a positive experience with Diver Platform. If our data sources weren't...
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The vendor's consultants were great at helping us build our measures and try to get things to work....
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I am really happy with Dimensional Insight. I am very pleased. They stuck by us even when we were...
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I wish there were a little bit more implementation structure. We get great support from Dimensional...
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I really felt that Dimensional Insight had a strong desire to see us succeed even through the...
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We recently received training from Dimensional Insight, and it was excellent. I still have the...
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I am trying to get a business analytics solution to work on top of the Dimensional Insight product,...
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I expect our future satisfaction to be as good as it is now. I don't foresee that there will be...
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The vendor doesn’t nickel-and-dime us. In fact, they have been more than flexible with us. They...
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The vendor has done a good job of implementing what we have. They could do better with staying on a...
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The product quality is pretty good. The functionality does meet our needs. The vendor has been very...
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The product’s ease of use is good. I have had to ask a few questions about some things, but all in...
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In the product, I would like to be able to filter a little more discretely on a few of the areas or...
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The support really has been very responsive. The staff assigned to our project has been very easy to...
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An executive from the vendor was very involved, especially in the beginning as we were getting up to...
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We are upgrading Diver Platform knowing that it is going to break a lot of our applications. There...
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The problem with Dimensional Insight is they are trying to provide a skilled solution, but we need...
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People who have Diver Platform should keep staying engaged as new business problems arise. It is...
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The ease of use depends on the user. There are three or four different types of users, so there are...
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The solution has the Workbench, Visual Integrator, and Production pieces, which are all worth...
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Dimensional Insight could use help from KLAS in marketing pieces of the solution to the right...
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Dimensional Insight doesn't nickel-and-dime us. Their pricing is pretty informal. They have a...
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Dimensional Insight established a user forum where they have educational seminars. Those are...
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I am not often thrilled with the vendor's phone support. The knowledge is adequate, but the actual...
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A while ago, I had the opportunity to meet with a high-level executive from Dimensional Insight, and...
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Our experience with Dimensional Insight has been very positive. In fact, there has been some...
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We have been working with Dimensional Insight and asking them to help us better use the system....
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I would strongly recommend Dimensional Insight. They have a very good product that is probably...
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Dimensional Insight is responsive and excellent to work with. Diver Platform is a quick way for us...
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I would recommend Diver Platform as long as the provider has sufficient staff to bring the product...
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From a vendor-relationship and strategic-partner perspective, Dimensional Insight has been terrific...
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We manage several databases ourselves, so we appreciate Diver Platform's ability to aggregate data...
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The solution provides us with the ability to standardize the way things look, feel, and are viewed...
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