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Fusion Narrate Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Physician

Fusion Narrate is worth it for me because there are no other good choices.

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Physician

If someone has a style similar to mine, Fusion Narrate is useful. But if they're comfortable with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

I don't know who to call when I need support. The person I’d usually call was the person who sold me...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

Physician

Dolbey’s training would be better if they had training for the software to recognize specific words....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Physician

I don't know whether Dolbey has a road map. I don't know whether a road map is worth their time or...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Dolbey's support is actually pretty good most of the time. Sometimes, I would rate it at the top of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I didn't really get a lot of training from Dolbey when I first onboarded using Fusion Narrate. I do...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Fusion Narrate has been pretty good. We don't really have any issues with the capability of the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I haven't heard of any big updates or improvements for Fusion Narrate, so I'm not really 100% sure...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I believe I would buy Fusion Narrate again. We've had pretty good luck with it. And if anyone asked...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CIO

Dolbey is a small vendor. The primary contact I've worked with makes sure I get connected to the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

We started using Fusion Narrate with our older EHR. It was very simple to use. Providers would...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CIO

We had a relatively small user base of Fusion Narrate. We have an outpatient department where a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

I had a great relationship with someone at Dolbey, but they are no longer with the vendor. Up until...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Director

For Fusion Narrate, the software package is stable and consistent. We have not had variability or...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

I have no issue recommending Fusion Narrate. If I were talking to a peer, my first questions would...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

At this point, we are currently in the process of investigating AI for recording meeting notes. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Physician

I'm happy with Fusion Narrate. I like being able to dictate. That makes a big difference, and the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Physician

When I've needed anything, I just send a message to our Dolbey representative, and they help me out....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Physician

The thing that has probably been the best for me with Dolbey has been the responsiveness of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Physician

The interface of the solution could be a little more sleek, but ultimately, it works really well. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

I find the solution's ambient clinical interactions particularly useful. It essentially records the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Fusion Narrate is very easy for physicians to use. It never goes down. In terms of adding new...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CIO

There were things that I had to make Dolbey understand in our setting, and I feel like they should...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

We were having issues with reliability in Fusion Narrate that Dolbey wasn’t resolving. They...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Fusion Narrate’s UI looks a little dated and is less polished than other solutions. However, once a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

There is more integration we would like to do with Fusion Narrate. Dolbey is still developing on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

We went with Fusion Narrate as a cost-savings initiative. Our previous solution was very expensive...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

Dolbey kept their promise after letting me down initially. When we started with Fusion Narrate, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Dolbey's support is really good. Whenever we do an upgrade, the vendor will handle the majority of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

From my point of view, when I have needed support, Dolbey has been more than willing to help. The...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

We have had some issues with the responsiveness of Fusion Narrate. However, I must caveat that with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Dolbey does a very good job with training. However, getting our clients, the end users, to actually...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Manager

I like a lot of the advanced features that Fusion Narrate has. I like its overall capability to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

Dolbey's support team has been excellent. We have regular meetings with them to discuss any concerns...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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