Filters
Fusion Narrate Commentary
Filtered view: All
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Fusion Narrate is worth it for me because there are no other good choices.
If someone has a style similar to mine, Fusion Narrate is useful. But if they're comfortable with...
I don't know who to call when I need support. The person I’d usually call was the person who sold me...
Dolbey’s training would be better if they had training for the software to recognize specific words....
I don't know whether Dolbey has a road map. I don't know whether a road map is worth their time or...
Dolbey's support is actually pretty good most of the time. Sometimes, I would rate it at the top of...
I didn't really get a lot of training from Dolbey when I first onboarded using Fusion Narrate. I do...
Fusion Narrate has been pretty good. We don't really have any issues with the capability of the...
I haven't heard of any big updates or improvements for Fusion Narrate, so I'm not really 100% sure...
I believe I would buy Fusion Narrate again. We've had pretty good luck with it. And if anyone asked...
Dolbey is a small vendor. The primary contact I've worked with makes sure I get connected to the...
We started using Fusion Narrate with our older EHR. It was very simple to use. Providers would...
We had a relatively small user base of Fusion Narrate. We have an outpatient department where a...
I had a great relationship with someone at Dolbey, but they are no longer with the vendor. Up until...
For Fusion Narrate, the software package is stable and consistent. We have not had variability or...
I have no issue recommending Fusion Narrate. If I were talking to a peer, my first questions would...
At this point, we are currently in the process of investigating AI for recording meeting notes. We...
I'm happy with Fusion Narrate. I like being able to dictate. That makes a big difference, and the...
When I've needed anything, I just send a message to our Dolbey representative, and they help me out....
The thing that has probably been the best for me with Dolbey has been the responsiveness of the...
The interface of the solution could be a little more sleek, but ultimately, it works really well. I...
I find the solution's ambient clinical interactions particularly useful. It essentially records the...
Fusion Narrate is very easy for physicians to use. It never goes down. In terms of adding new...
There were things that I had to make Dolbey understand in our setting, and I feel like they should...
We were having issues with reliability in Fusion Narrate that Dolbey wasn’t resolving. They...
Fusion Narrate’s UI looks a little dated and is less polished than other solutions. However, once a...
There is more integration we would like to do with Fusion Narrate. Dolbey is still developing on the...
We went with Fusion Narrate as a cost-savings initiative. Our previous solution was very expensive...
Dolbey kept their promise after letting me down initially. When we started with Fusion Narrate, we...
Dolbey's support is really good. Whenever we do an upgrade, the vendor will handle the majority of...
From my point of view, when I have needed support, Dolbey has been more than willing to help. The...
We have had some issues with the responsiveness of Fusion Narrate. However, I must caveat that with...
Dolbey does a very good job with training. However, getting our clients, the end users, to actually...
I like a lot of the advanced features that Fusion Narrate has. I like its overall capability to...
Dolbey's support team has been excellent. We have regular meetings with them to discuss any concerns...
Commentary Summary
Comment Type Breakout