Fusion Narrate Dx Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The system’s voice recognition is terrible. Dolbey really needs to work on that. The system is just...
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Relationship
In terms of proactivity, I think Dolbey should have some system set up so people can receive...
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Loyalty, Product
Dolbey is great to work with, but their product is old. I would tell someone considering the product...
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Product
Overall, the product is good. It just needs to be upgraded. The back end and the templates are easy...
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Relationship
Dolbey’s support is wonderful. They just need to upgrade their voice recognition software, and I...
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Loyalty
I know that we are not on the latest version of Fusion Narrate Dx, but Dolbey has made some...
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Relationship
I have a lot of good things to say about Dolbey. They have a really great support team and great...
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Relationship
Dolbey's support is always immediate. We don't have to wait days or weeks for the vendor to get back...
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Product
I like that Fusion Narrate Dx is simple and to the point.
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Product
The voice command recognition and routine management in Fusion Narrate Dx could be easier. Users...
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Operations
We don't get any ongoing training from Dolbey. If I ask a question, someone will answer it. However,...
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Relationship
When we take updates, Dolbey seems to be proactive. We have been stable where we have been. Dolbey...
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Product
All systems have their flaws and issues, but Fusion Expert works very well. It is a stable program....
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Product
Our systems require some upgrades, but we have been on hold for those for quite a while. We were...
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Relationship
Dolbey is super helpful. In the past year or so, they have started to provide a little less support...
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Product
Compared to other vendors' systems, Fusion Expert is really out of date. It seems like a really old...
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Relationship, Operations
We have routine meetings with the vendor where we go over anything that is needed. In those...
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Relationship
Fusion Expert’s biggest strength is their support. Whenever there is an issue, the vendor is always...
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Relationship
When we call Dolbey, they give good support, and we have a regular meeting, so the vendor is...
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Loyalty
We are moving away from Fusion Expert because of the overall functionality, and the solution is not...
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Loyalty, Product
The program is very self-explanatory and pretty simple for the most part. I would recommend the...
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Operations
With the implementation, we had some hiccups and had to keep pushing back the upgrade. I don't know...
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Operations
The only thing I would like to be different is when we are doing the initial speech recognition...
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Relationship, Operations
The vendor is amazing. If there are ever any issues, the vendor is quick to address them with me. I...
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Loyalty
Unfortunately, we are looking to replace Fusion Expert, and I think that is because the radiologists...
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Product
There are a couple of things that I think could be improved upon with Fusion Expert’s ease of use,...
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Relationship
When we have an issue and our organization reaches out to Dolbey, they are easy to work with,...
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Product
I don't have anything negative to say about Fusion Expert. It works well for what we use it for, and...
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Loyalty
In a year, I believe my satisfaction with Fusion Expert will be the same. By then, I believe we will...
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Operations
We don't really have any training. We had our immediate training, and that was about it. Fusion...
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Loyalty, Product
The radiologists have some issues with Fusion Expert. The one thing that I get complaints about is...
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