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Fusion Narrate Dx Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I wish Dolbey had some periodical refreshers or more advanced training. As we adapt to the system,...
Just because Dolbey isn't the biggest vendor doesn't mean their program isn't good. I know Dolbey...
With this current merger, Dolbey is having to do all the same testing I am doing to build with the...
There are some features Dolbey needs to update a little more to be more competitive with some of the...
I like dealing with Dolbey’s service and on-the-fly builds or needs. Those things are easier to...
Dolbey has great support.
We are looking at a different dictation system. I haven’t seen new technology from Dolbey.
The system’s voice recognition is terrible. Dolbey really needs to work on that. The system is just...
In terms of proactivity, I think Dolbey should have some system set up so people can receive...
Dolbey is great to work with, but their product is old. I would tell someone considering the product...
Overall, the product is good. It just needs to be upgraded. The back end and the templates are easy...
Dolbey’s support is wonderful. They just need to upgrade their voice recognition software, and I...
Commentary Summary
Comment Type Breakout