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Fusion Narrate Dx Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Manager

I wish Dolbey had some periodical refreshers or more advanced training. As we adapt to the system,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Just because Dolbey isn't the biggest vendor doesn't mean their program isn't good. I know Dolbey...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With this current merger, Dolbey is having to do all the same testing I am doing to build with the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are some features Dolbey needs to update a little more to be more competitive with some of the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I like dealing with Dolbey’s service and on-the-fly builds or needs. Those things are easier to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Dolbey has great support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are looking at a different dictation system. I haven’t seen new technology from Dolbey.

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The system’s voice recognition is terrible. Dolbey really needs to work on that. The system is just...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

In terms of proactivity, I think Dolbey should have some system set up so people can receive...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Dolbey is great to work with, but their product is old. I would tell someone considering the product...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Overall, the product is good. It just needs to be upgraded. The back end and the templates are easy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Dolbey’s support is wonderful. They just need to upgrade their voice recognition software, and I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I know that we are not on the latest version of Fusion Narrate Dx, but Dolbey has made some...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I have a lot of good things to say about Dolbey. They have a really great support team and great...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Dolbey's support is always immediate. We don't have to wait days or weeks for the vendor to get back...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like that Fusion Narrate Dx is simple and to the point.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The voice command recognition and routine management in Fusion Narrate Dx could be easier. Users...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We don't get any ongoing training from Dolbey. If I ask a question, someone will answer it. However,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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