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Ask (DoxGPT) Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Physician

Every time Doximity talks about a project that's coming, it's generally delivered right around the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

I'd like there to be more straightforward ways to exclude resources I don't necessarily want to look...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

We switched to Ask because it became a lot easier. I felt like the search algorithm was better....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

When I've needed training for Ask, the training tutorials have been pretty straightforward. When...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

Doximity engages with us at both the enterprise and individual levels. We have a lot of partnerships...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

Ask has a lot of versatility. Not only can I ask clinically relevant questions, but I can also put...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Doximity is still rolling out Ask, but we haven’t gotten a lot of resources or tip sheets on it....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

So far, I've been really happy with Doximity’s support. They're really responsive. They address a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have communicated some Teams functionality, but we haven't fully communicated the whole AI...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I haven't experienced this, but I know some people said their Ask requests timed out and that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Doximity is always available whenever I ask a question. If I need anything from a technical...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We went with Doximity because we're not necessarily training a different model for patient data if...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Physician

With Doximity, we have a dedicated enterprise phone line and email. We also have a client success...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Even as a standalone system, Ask is still a very good return on investment because it's a widely...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

If we were to ask Doximity for ongoing training, they would definitely provide it. They've been...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

Doximity is often quite responsive, but they’ll tell us that they have to get the development team...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Even though we have a button to launch Ask from our EHR, the ideal thing is never having to leave...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

We are looking forward to some deeper integration into our EHR, so that is why we're using another...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

The vendor’s support is very timely, and we've had no major issues. They are always reaching out to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

The solution is an absolute bargain for us. I would describe Doximity as our best backup solution...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CMIO

The product is intuitive, and the vendor describes in the actual application itself how to use it....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

We're seeing results with Ask. The hospital revenue cycle is up. CDI queries are down significantly....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The fact that Doximity is planning to integrate Ask completely within EMRs is very exciting. I can't...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Doximity is trying to provide multiple solutions in one place. We keep seeing more services that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We use Dialer to improve patient satisfaction because we're communicating our daily plan with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Training would be better if a technical person from Doximity reached out to the head of each group...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Director

Doximity is very quick to resolve issues. They get back to you, let you know they're working on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

For us, just putting Ask into the EHR and giving access to more knowledge bases is going to be very...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Doximity is just super responsive. They're one of our most responsive vendors. We've done stuff with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

My personal evaluation of Ask compared to other solutions was that, from an overall validation and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We've had an excellent experience working with the Doximity team and in our overall utilization of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

As far as improvement is concerned, there’s nothing to improve other than the direct integration...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Ask is not integrated with our EHR. That's probably the biggest gap. Ask is a great search tool, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

I will be attending one of Doximity’s user conferences to get their vision, but they haven't been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Regarding support, Doximity responds within a day. They are always responsive if we send questions...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Our security folks' concerns about Ask are whether it is safe to use PHI. That's why it's been...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMIO

One thing I like about Ask is that when we get an answer to our clinical questions, there's expert...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CMIO

Doximity actually offered to do video meetings, but we thought that our physicians wouldn't show up....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

What could be improved is integration. If I want to ask a question about a particular patient, I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Ask was available in addition to the Doximity platform that we were already using. I love the...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Ask has a pretty extensive catalog of journals that it can access. But I don't think it has access...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Integrating with our EHR is on Doximity's road map. We are partnering with Doximity on integrating...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

CMIO

Doximity is a really great partner. They're really physician-centric. They really care about the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

The biggest thing that can be improved with Ask is integrating with the medical record, and I know...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Doximity is very easy to work with. They were willing to work and partner with us on the prebuild...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

For Ask, there’s not really any vendor training. I'm mostly satisfied with the vendor telling us...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Ask is available and quick. The response times are nice. We're almost in the awareness phase of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Ask is a unified interface. There is a direct button. It is simple, and it gives us reliable, vetted...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

The tool is good, and the vendor needs to just not let up on the accelerator. Now that Doximity has...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMIO

The vendor’s training is good, but it's not perfect. The support is great though.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

Ask is doing a really good job for what it's trying to do. I would say it's not perfect. Doximity is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Ask is a tool that uses LLMs and generative AI correctly. It is well constructed to be rigorous in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

Doximity will give us resources, but they don't really guide us on how to do our training. Our own...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

One thing that goes so well with Dialer is that it just gives us the right answer when we need it,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

Every time we have issues, we know who to contact. Doximity is very receptive. We have regular...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

There's a support line at Doximity, and I have a contact that I reach out to. They help me out.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

I've been impressed with the accuracy of the data in Ask, and the pricing is very competitive....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

If I were running Doximity's organization and had a forward-thinking group like ours using the whole...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

Ask does exactly what we need. What comes out of Ask when I'm asking it a medical question or asking...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

As far as support goes, we've had a couple of issues come up from administration that needed...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

Doximity was fair with their charges. Doximity was transparent. I personally think that price point...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Doximity went over things with me for training, but for any person who has any experience using...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

I like the forward thinking of having Ask and the scribe feature simultaneously linked. The Dialer...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Doximity actually includes the slide decks and the educational material and makes that stuff very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

I've had a consistent relationship with the same person at Doximity for the last few years. A lot of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Doximity's vision is quite good. They've shared their road map.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

My likelihood to recommend DoxGPT is lower because, while it looks good and will likely improve, it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

DoxGPT is just not proven yet. It looks promising, but the GPT space in healthcare overall is very...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I think the biggest thing with DoxGPT is that the vendor is still trying to figure it out. Doximity...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

For DoxGPT, Doximity needs to decide whether they want it to be an all-in-one solution for everyone;...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

With DoxGPT, all we need is an NPI, and we can use it, so even in an enterprise setting, we can...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

DoxGPT is very rock-solid, and Doximity is knowledgeable. But the adoption has been lower with our...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

We were already working very closely with Doximity on Dialer, and DoxGPT became another really great...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

DoxGPT is not hard to use. We get a text that it is available, then we open it up and use it....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

Doximity is very open to feedback at both an individual level and an organizational level, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

The particular strength of Doximity is Dialer. Doximity is really well known to physicians as a...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

The outcomes we expected from using DoxGPT were for it to help provide more evidence-based clinical...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

DoxGPT is one of our AI clinical validation, or clinical hunch, search engines. We have been saying...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I don’t know if Doximity has a training program. I don’t know if they need one. I didn’t get any...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

DoxGPT has saved me so much time. But I have no idea what the outlay is for the organization to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

By using DoxGPT, we wanted increased efficiency and decreased time required for administrative tasks...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

I would tell a customer to deploy the tool with minimal administrative overhead for end users and to...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

The vendor is very interested in what we are doing with DoxGPT. They can rapidly make changes to the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

The main limitation right now is that there is no API or similar connection between the EHR and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

I have enjoyed working with Doximity. I have been involved with them since our initial enterprise...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I haven’t seen training documentation on how to use DoxGPT. That may have been different during the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

From a general perspective on AI, we are looking for ways to deploy DoxGPT to eliminate or reduce...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Customers should make sure to have a point of contact providing feedback to Doximity. Doximity was...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have DoxGPT in our ecosystem as one of several AI solutions. It can be utilized across the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We were already utilizing Dialer at an enterprise level. When Doximity had a new product ready for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

Using DoxGPT, we expected improved provider productivity as well as just-in-time medical...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMO

We chose DoxGPT for the cost, functionality, and value overall. We looked at other ambient scribes,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CMO

The features of DoxGPT are excellent, but the implementation across a broad medical staff is the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

I have actually taken some of our weakest providers who don’t have that much training and asked them...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CMO

DoxGPT is not integrated, and it is not a plug-in tool, but that makes it a piece of technology that...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CMO

Doximity provides great value because they make their money on physician recruitment and referrals,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CMO

DoxGPT is not perfect, and I have a number of suggestions for ways that it could optimized. To...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

The main opportunity for improvement with DoxGPT is the fact that the ambient scribe functionality...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

Every health system has main payers who have a variety of healthcare metrics that have to be...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CMO

We would like Doximity to integrate the ambient scribe tool with DoxGPT and allow ancillary...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

Doximity is small enough to be reasonably nimble. When we talk to somebody, the vendor does seem...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The vendor is already working on this, but they could improve the system by having two-way...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Doximity’s key strength is their willingness to take customers' feedback and implement it pretty...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We did not really choose Doximity specifically for their GPT tool. We were already in a Dialer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our doctors were already in the Doximilty environment a lot using Dialer. They didn't have to learn...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I would tell others to give education to their end users. There are a lot of pieces to DoxGPT, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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