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Ask (DoxGPT) Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Every time Doximity talks about a project that's coming, it's generally delivered right around the...
I'd like there to be more straightforward ways to exclude resources I don't necessarily want to look...
We switched to Ask because it became a lot easier. I felt like the search algorithm was better....
When I've needed training for Ask, the training tutorials have been pretty straightforward. When...
Doximity engages with us at both the enterprise and individual levels. We have a lot of partnerships...
Ask has a lot of versatility. Not only can I ask clinically relevant questions, but I can also put...
Doximity is still rolling out Ask, but we haven’t gotten a lot of resources or tip sheets on it....
So far, I've been really happy with Doximity’s support. They're really responsive. They address a...
We have communicated some Teams functionality, but we haven't fully communicated the whole AI...
I haven't experienced this, but I know some people said their Ask requests timed out and that...
Doximity is always available whenever I ask a question. If I need anything from a technical...
We went with Doximity because we're not necessarily training a different model for patient data if...
With Doximity, we have a dedicated enterprise phone line and email. We also have a client success...
Even as a standalone system, Ask is still a very good return on investment because it's a widely...
If we were to ask Doximity for ongoing training, they would definitely provide it. They've been...
Doximity is often quite responsive, but they’ll tell us that they have to get the development team...
Even though we have a button to launch Ask from our EHR, the ideal thing is never having to leave...
We are looking forward to some deeper integration into our EHR, so that is why we're using another...
The vendor’s support is very timely, and we've had no major issues. They are always reaching out to...
The solution is an absolute bargain for us. I would describe Doximity as our best backup solution...
The product is intuitive, and the vendor describes in the actual application itself how to use it....
We're seeing results with Ask. The hospital revenue cycle is up. CDI queries are down significantly....
The fact that Doximity is planning to integrate Ask completely within EMRs is very exciting. I can't...
Doximity is trying to provide multiple solutions in one place. We keep seeing more services that...
We use Dialer to improve patient satisfaction because we're communicating our daily plan with...
Training would be better if a technical person from Doximity reached out to the head of each group...
Doximity is very quick to resolve issues. They get back to you, let you know they're working on...
For us, just putting Ask into the EHR and giving access to more knowledge bases is going to be very...
Doximity is just super responsive. They're one of our most responsive vendors. We've done stuff with...
My personal evaluation of Ask compared to other solutions was that, from an overall validation and...
We've had an excellent experience working with the Doximity team and in our overall utilization of...
As far as improvement is concerned, there’s nothing to improve other than the direct integration...
Ask is not integrated with our EHR. That's probably the biggest gap. Ask is a great search tool, but...
I will be attending one of Doximity’s user conferences to get their vision, but they haven't been...
Regarding support, Doximity responds within a day. They are always responsive if we send questions...
Our security folks' concerns about Ask are whether it is safe to use PHI. That's why it's been...
One thing I like about Ask is that when we get an answer to our clinical questions, there's expert...
Doximity actually offered to do video meetings, but we thought that our physicians wouldn't show up....
What could be improved is integration. If I want to ask a question about a particular patient, I...
Ask was available in addition to the Doximity platform that we were already using. I love the...
Ask has a pretty extensive catalog of journals that it can access. But I don't think it has access...
Integrating with our EHR is on Doximity's road map. We are partnering with Doximity on integrating...
Doximity is a really great partner. They're really physician-centric. They really care about the...
The biggest thing that can be improved with Ask is integrating with the medical record, and I know...
Doximity is very easy to work with. They were willing to work and partner with us on the prebuild...
For Ask, there’s not really any vendor training. I'm mostly satisfied with the vendor telling us...
Ask is available and quick. The response times are nice. We're almost in the awareness phase of...
Ask is a unified interface. There is a direct button. It is simple, and it gives us reliable, vetted...
The tool is good, and the vendor needs to just not let up on the accelerator. Now that Doximity has...
The vendor’s training is good, but it's not perfect. The support is great though.
Ask is doing a really good job for what it's trying to do. I would say it's not perfect. Doximity is...
Ask is a tool that uses LLMs and generative AI correctly. It is well constructed to be rigorous in...
Doximity will give us resources, but they don't really guide us on how to do our training. Our own...
One thing that goes so well with Dialer is that it just gives us the right answer when we need it,...
Every time we have issues, we know who to contact. Doximity is very receptive. We have regular...
There's a support line at Doximity, and I have a contact that I reach out to. They help me out.
I've been impressed with the accuracy of the data in Ask, and the pricing is very competitive....
If I were running Doximity's organization and had a forward-thinking group like ours using the whole...
Ask does exactly what we need. What comes out of Ask when I'm asking it a medical question or asking...
As far as support goes, we've had a couple of issues come up from administration that needed...
Doximity was fair with their charges. Doximity was transparent. I personally think that price point...
Doximity went over things with me for training, but for any person who has any experience using...
I like the forward thinking of having Ask and the scribe feature simultaneously linked. The Dialer...
Doximity actually includes the slide decks and the educational material and makes that stuff very...
I've had a consistent relationship with the same person at Doximity for the last few years. A lot of...
Doximity's vision is quite good. They've shared their road map.
My likelihood to recommend DoxGPT is lower because, while it looks good and will likely improve, it...
DoxGPT is just not proven yet. It looks promising, but the GPT space in healthcare overall is very...
I think the biggest thing with DoxGPT is that the vendor is still trying to figure it out. Doximity...
For DoxGPT, Doximity needs to decide whether they want it to be an all-in-one solution for everyone;...
With DoxGPT, all we need is an NPI, and we can use it, so even in an enterprise setting, we can...
DoxGPT is very rock-solid, and Doximity is knowledgeable. But the adoption has been lower with our...
We were already working very closely with Doximity on Dialer, and DoxGPT became another really great...
DoxGPT is not hard to use. We get a text that it is available, then we open it up and use it....
Doximity is very open to feedback at both an individual level and an organizational level, and they...
The particular strength of Doximity is Dialer. Doximity is really well known to physicians as a...
The outcomes we expected from using DoxGPT were for it to help provide more evidence-based clinical...
DoxGPT is one of our AI clinical validation, or clinical hunch, search engines. We have been saying...
I don’t know if Doximity has a training program. I don’t know if they need one. I didn’t get any...
DoxGPT has saved me so much time. But I have no idea what the outlay is for the organization to...
By using DoxGPT, we wanted increased efficiency and decreased time required for administrative tasks...
I would tell a customer to deploy the tool with minimal administrative overhead for end users and to...
The vendor is very interested in what we are doing with DoxGPT. They can rapidly make changes to the...
The main limitation right now is that there is no API or similar connection between the EHR and...
I have enjoyed working with Doximity. I have been involved with them since our initial enterprise...
I haven’t seen training documentation on how to use DoxGPT. That may have been different during the...
From a general perspective on AI, we are looking for ways to deploy DoxGPT to eliminate or reduce...
Customers should make sure to have a point of contact providing feedback to Doximity. Doximity was...
We have DoxGPT in our ecosystem as one of several AI solutions. It can be utilized across the...
We were already utilizing Dialer at an enterprise level. When Doximity had a new product ready for...
Using DoxGPT, we expected improved provider productivity as well as just-in-time medical...
We chose DoxGPT for the cost, functionality, and value overall. We looked at other ambient scribes,...
The features of DoxGPT are excellent, but the implementation across a broad medical staff is the...
I have actually taken some of our weakest providers who don’t have that much training and asked them...
DoxGPT is not integrated, and it is not a plug-in tool, but that makes it a piece of technology that...
Doximity provides great value because they make their money on physician recruitment and referrals,...
DoxGPT is not perfect, and I have a number of suggestions for ways that it could optimized. To...
The main opportunity for improvement with DoxGPT is the fact that the ambient scribe functionality...
Every health system has main payers who have a variety of healthcare metrics that have to be...
We would like Doximity to integrate the ambient scribe tool with DoxGPT and allow ancillary...
Doximity is small enough to be reasonably nimble. When we talk to somebody, the vendor does seem...
The vendor is already working on this, but they could improve the system by having two-way...
Doximity’s key strength is their willingness to take customers' feedback and implement it pretty...
We did not really choose Doximity specifically for their GPT tool. We were already in a Dialer...
Our doctors were already in the Doximilty environment a lot using Dialer. They didn't have to learn...
I would tell others to give education to their end users. There are a lot of pieces to DoxGPT, and...
Commentary Summary
Comment Type Breakout