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Cisco Duo Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
With every new development or new tool that the vendor rolls out, we always ask whether we can...
In security, a tool like Trusted Access is priceless. The organization can still run if it is down,...
I can't think of any issues we've had with the vendor when it comes to support. The vendor has...
If I were to recommend Duo to somebody, I would recommend their best practices when the organization...
Trusted Access has a lack of customizable areas, and that makes it difficult to train users. We...
Things are going pretty well with Duo. I like what they're doing with single sign-on.
I think some other companies do the work better, but it would be too much work to rip Trusted Access...
Duo was brought in when we started really looking at cybersecurity. We go through testing every year...
Duo's system works well. The system just has a fragmented approach. We were giving up some...
Duo has some identity opportunities in terms of strengthening their cybersecurity feature set. We...
I don't think anything will ever be completely seamless for our users if they have to install an...
Trusted Access is a great product. It works. It is pretty fast. And like with all truly great...
Trusted Access has slowed down in the last year. And we are very interested in moving to a passkey...
We are leaving Duo. Trusted Access is a good product, but the vendor is very proud of their pricing,...
Commentary Summary
Comment Type Breakout