eClinicalWorks EHR/PM - Small Practices Commentary
Filtered view: (Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty
The solution doesn’t interact very well with end users. Whenever doctors go in to do their reports...
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Value
eClinicalWorks likes to charge for everything that they can. eClinicalWorks provides a core system,...
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Operations
We had a hell of a time getting set up with the solution. What eClinicalWorks said and what they did...
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Relationship
It is hard to talk with eClinicalWorks' support people because we just can't understand some of...
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Relationship
Our contact at eClinicalWorks talks to us. They can't do much about our issues, but we have talked...
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Product
The EHR allows the ease of viewing past notes, medical history, and other patient documents. I sense...
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Value
One of our vendors does great because they don't provide a Frankenstein system and cobble together...
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Loyalty, Value
If I had my druthers, I would not pick eClinicalWorks at all. The system is absolutely not part of...
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Relationship
What doesn't help with the system's usability is that the support and account management resources...
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Loyalty, Relationship, Value
I don't see why I would put in that investment of time, energy, money, and effort for a platform...
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Product
I know eClinicalWorks has been touting their AI, but what company hasn't been doing that these days?...
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Product
The patient portal is very rudimentary, and when a lot of patients are used to another vendor’s...
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Relationship
I hate eClinicalWorks' support. One thing that really bugs me is that the people from eClinicalWorks...
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Product
I have had an issue with the system's portal for a really long time, and the vendor has never fixed...
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Culture, Relationship
We meet with our eClinicalWorks account manager, but I am not sure how much they really tell us...
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Culture, Product
eClinicalWorks tries to deliver new technology that we don't necessarily use. They wanted us to...
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Product
Overall, I'm happy with eClinicalWorks. I like their product. They update it regularly, and they...
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Loyalty, Product
I have used other solutions before, but they were awful, and I didn’t like them at all, so I don’t...
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Relationship
I'm not a big fan of eClinicalWorks’ customer service. Their TS people are just sometimes hard to...
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Value
I feel like eClinicalWorks nickel-and-dimes us quite a bit. We have whatever the amount is to use...
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Loyalty, Product
There are some future enhancements that are coming out and that will need to be done before...
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Operations
eClinicalWorks' upgrades are good. The implementation was awful. That was partly our fault. There...
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Relationship
eClinicalWorks could streamline solving our problems a little. I have to do a workaround and say...
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Culture, Relationship
eClinicalWorks does not keep all their promises. None of the vendors do. eClinicalWorks will tell us...
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Operations
The training and support with eClinicalWorks are good. Also, with eClinicalWorks' EHR, we interface...
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Relationship
For the most part, eClinicalWorks keeps all their promises. Our variety of tech issues tends to span...
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Loyalty, Product
I use eClinicalWorks EHR/PM a lot for my day-to-day work. I use it for medical records, outgoing...
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Operations, Product
eClinicalWorks EHR/PM is not very intuitive, and there is a learning curve to get into it. When I...
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Relationship, Operations, Product
We had an update not too long ago, and figuring out where to find certain things and different tasks...
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Relationship
From a tech support perspective, eClinicalWorks EHR/PM can be a little tough sometimes just because...
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Loyalty, Value
We chose eClinicalWorks' system because it put a few different solutions into one bill and was...
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Culture, Value
When we first went to get eClinicalWorks EHR/PM, we asked whether certain features were included,...
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Relationship
eClinicalWorks tries to deliver new technology. They are quick to give us a new program, and if we...
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Relationship
If we need help, eClinicalWorks answers. They pretty much try to help us the best they can. The...
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Operations
Integrating the system was not an easy process; it took a couple of months. I kept all the notes and...
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Product
We would like eClinicalWorks to lessen the clicks in their solution. eClinicalWorks EHR/PM is really...
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Loyalty
It is really hard to find an EHR that works. We don’t know whether something is going to work until...
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Value
eClinicalWorks seems to introduce enough products that I would say the vendor doesn’t avoid charging...
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Loyalty
I haven't looked at new EHRs, but I would probably still go with eClinicalWorks' product if I were...
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Relationship, Product, Value
We have been partnering with the vendor for years. The program is robust. The solution has been a...
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Operations
In the past, I used to do the training myself when the updates came out. Now, eClinicalWorks does...
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Relationship
The vendor's support was a major improvement. They like calling immediately. We have to get used to...
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Value
eClinicalWorks is just weird. They just want to nickel-and-dime us, and it discourages us from truly...
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Product
An EHR is the core or nucleus of a medical organization’s operations and workflows; it is the...
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Relationship, Product
Our extensive experience with upgrades has been corroborated by feedback from other eClinicalWorks...
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Product
When we prescribe medication to patients, we have to make sure there are no pernicious or harmful...
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Relationship
Even if we get executive involvement from eClinicalWorks, the executives are just as incompetent as...
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Value
We enjoy many productive partnerships with our swathe of other vendors and technology services. It...
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Product, Value
The solution is a pretty bare-bones system. We have the chart and this and that, but we have to...
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Value
Hanlon's razor says to never assume malice when incompetence will suffice as an explanation, but...
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