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Eligibility Integrity Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Rolling out the system was pretty seamless. The system is a safety net for catching things. The...
We recently had a small hiccup, and after my manager reached out to the eInsights team, they were on...
I had an issue with billing indicators and asked how the vendor had handled that issue with other...
I’m pretty satisfied because the product is flexible and adaptable to our organization. When we give...
The hospital billing and professional billing split gives me pause. The vendor should make sure...
We need to start our quarterly calls with the vendor. I haven't seen their road map. It's hard to...
We have received our money's worth with this solution. There's a lot of value in this tool. One of...
The system feels broadly applicable across provider offices and hospitals. Even after batch...
It was a very easy implementation because the team was great to work with, took feedback well, and...
Eligibility Integrity is useful. There are a lot of errors with the insights that I have seen come...
Eligibility Integrity is definitely an innovative tool; I just wish it could work without us having...
With the training program, the vendor was able to answer all our questions. Whenever we need them...
eInsights is a pretty good vendor that does the scrubbing of accounts. The solution is pretty good....
My supervisor is the one who has done more training than eInsights because they are the one who...
Anytime I have an issue, I can email one of the people we have contact with at eInsights, and they...
Eligibility Integrity doesn't always have the complete information about what’s lacking in our...
Eligibility Integrity has been very helpful. I like that it gives us the information that was...
The difference between eInsights and other vendors is that eInsights runs my self-pay accounts at...
I have used eInsights for a long time, and that longevity says something about them as a partner....
eInsights presents good data to us in a reporting packet each month. I would say that the vendor's...
We are more proactive than eInsights in that we usually have to be the ones to reach out to them...
Eligibility Integrity integrates with our EHR. We receive note files from the solution that we can...
eInsights has been very responsive every time I have sent a request to filter something out or...
eInsights does the work they do very well, and that helps drive our revenue. Also, when we need...
What I like about eInsights is that they are able to go directly into our system, update it daily,...
Commentary Summary
Comment Type Breakout