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User Commentary
Product
Sometimes we get information from Eligibility Integrity. If it gives us an insurance plan, we don’t...
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Operations
The advice I would give to someone implementing Eligibility Integrity is just to make sure that they...
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Product, Value
Eligibility Integrity provides insurance to us that we did not know about. As an example, if a...
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Relationship, Product, Value
eInsights is very quick to get us the information we need, such as the insurance to file. I...
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Operations
eInsights has great training modules and videos that we can watch. Those are very easy. However,...
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Product
Eligibility Integrity has an area that we can get into, but we don't access it very much. The vendor...
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Operations
I would tell a customer who is implementing the solution to be up front with the hospitals or...
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Relationship, Product
The key strengths of eInsights are that they are very accurate, up front, easy to work with, and...
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Operations
Our implementation with eInsights was very good. We had to work through some problems with our own...
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Relationship, Product
We have only had one update for Eligibility Integrity in the years we have been on the product, and...
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Operations, Product
I would tell someone implementing Eligibility Integrity to make sure that the vendor understands the...
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Relationship
I meet with eInsights regularly just for them to see if we have any questions or need any updates,...
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Product, Value
Eligibility Integrity helps us locate missing insurance and demographic information, and it is...
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Product
The expectation with Eligibility Integrity was to see an increase in coverages identified, and we...
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Relationship, Product
There are times when the coverage from Eligibility Integrity is not accurate. That doesn't happen in...
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Loyalty
We released an RFP and had a few responses, and eInsights was selected based on the services they...
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Operations
If someone were asking me about eInsights, I would tell them that the vendor delivers the product...
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Relationship, Product
When there are issues in Eligibility Integrity, we don't always know in real time. eInsights lets us...
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Relationship, Operations
I have a lot of experience, and I don't say this lightly, but this was one of the better...
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Culture, Relationship
I would tell the customer to start out by making sure that they are comfortable with what they are...
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Relationship, Operations
Accuracy is the vendor’s key strength. Before we can add what they send us to our system, we sadly...
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Loyalty
Even if we think that we are doing a good job, with eInsights, we will quickly find out that we are...
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Product
One thing that we did was give eInsights a file just to see whether they could find anything there...
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Product
We don't really work in Eligibility Integrity. We did at the beginning before we had the...
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Relationship
eInsights did a meet and greet during a regularly scheduled post-implementation visit recently....
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Product
Eligibility Integrity has a contingency-based process. Once eInsights finds coverage, then the onus...
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Relationship, Product
With eInsights, we had some situations where we simultaneously found the coverage that they found...
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Operations
I was skeptical when Eligibility Integrity first came in. We had a new executive who brought the...
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Loyalty, Product
We hired eInsights because we wanted to make sure that we were discovering insurance coverage for...
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Loyalty
One of the reasons we use eInsights is they partner with another vendor that we have used. They were...
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Value
eInsights charges us; if they find the insurance and the insurance payment is recovered, then they...
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Operations, Product
With Eligibility Integrity, we had a seamless go-live, so we didn't have any issues. It was a very...
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Relationship
eInsight's customer service is very good. With any issues or questions I have had, the vendor has...
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Product
We expect insurance to be found, and we are achieving that. eInsights is very flexible in what they...
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