Eligibility Integrity Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

Sometimes we get information from Eligibility Integrity. If it gives us an insurance plan, we don’t...

Jan 2025
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Analyst/Coordinator

Operations

The advice I would give to someone implementing Eligibility Integrity is just to make sure that they...

Jan 2025
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Analyst/Coordinator

Product, Value

Eligibility Integrity provides insurance to us that we did not know about. As an example, if a...

Jan 2025
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Analyst/Coordinator

Relationship, Product, Value

eInsights is very quick to get us the information we need, such as the insurance to file. I...

Jan 2025
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Analyst/Coordinator

Operations

eInsights has great training modules and videos that we can watch. Those are very easy. However,...

Jan 2025
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Manager

Product

Eligibility Integrity has an area that we can get into, but we don't access it very much. The vendor...

Dec 2024
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Manager

Operations

I would tell a customer who is implementing the solution to be up front with the hospitals or...

Dec 2024
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Manager

Relationship, Product

The key strengths of eInsights are that they are very accurate, up front, easy to work with, and...

Dec 2024
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Director

Operations

Our implementation with eInsights was very good. We had to work through some problems with our own...

Dec 2024
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Director

Relationship, Product

We have only had one update for Eligibility Integrity in the years we have been on the product, and...

Dec 2024
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Director

Operations, Product

I would tell someone implementing Eligibility Integrity to make sure that the vendor understands the...

Dec 2024
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Director

Relationship

I meet with eInsights regularly just for them to see if we have any questions or need any updates,...

Dec 2024
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Director

Product, Value

Eligibility Integrity helps us locate missing insurance and demographic information, and it is...

Dec 2024
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VP/Other Executive

Product

The expectation with Eligibility Integrity was to see an increase in coverages identified, and we...

Dec 2024
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VP/Other Executive

Relationship, Product

There are times when the coverage from Eligibility Integrity is not accurate. That doesn't happen in...

Dec 2024
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VP/Other Executive

Loyalty

We released an RFP and had a few responses, and eInsights was selected based on the services they...

Dec 2024
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VP/Other Executive

Operations

If someone were asking me about eInsights, I would tell them that the vendor delivers the product...

Dec 2024
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VP/Other Executive

Relationship, Product

When there are issues in Eligibility Integrity, we don't always know in real time. eInsights lets us...

Dec 2024
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Director

Relationship, Operations

I have a lot of experience, and I don't say this lightly, but this was one of the better...

Dec 2024
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Director

Culture, Relationship

I would tell the customer to start out by making sure that they are comfortable with what they are...

Dec 2024
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Director

Relationship, Operations

Accuracy is the vendor’s key strength. Before we can add what they send us to our system, we sadly...

Dec 2024
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Director

Loyalty

Even if we think that we are doing a good job, with eInsights, we will quickly find out that we are...

Dec 2024
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Director

Product

One thing that we did was give eInsights a file just to see whether they could find anything there...

Dec 2024
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Director

Product

We don't really work in Eligibility Integrity. We did at the beginning before we had the...

Dec 2024
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Director

Relationship

eInsights did a meet and greet during a regularly scheduled post-implementation visit recently....

Dec 2024
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Director

Product

Eligibility Integrity has a contingency-based process. Once eInsights finds coverage, then the onus...

Dec 2024
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Director

Relationship, Product

With eInsights, we had some situations where we simultaneously found the coverage that they found...

Dec 2024
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Director

Operations

I was skeptical when Eligibility Integrity first came in. We had a new executive who brought the...

Dec 2024
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Director

Loyalty, Product

We hired eInsights because we wanted to make sure that we were discovering insurance coverage for...

Dec 2024
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Manager

Loyalty

One of the reasons we use eInsights is they partner with another vendor that we have used. They were...

Dec 2024
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Manager

Value

eInsights charges us; if they find the insurance and the insurance payment is recovered, then they...

Dec 2024
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Manager

Operations, Product

With Eligibility Integrity, we had a seamless go-live, so we didn't have any issues. It was a very...

Dec 2024
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Manager

Relationship

eInsight's customer service is very good. With any issues or questions I have had, the vendor has...

Dec 2024
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Manager

Product

We expect insurance to be found, and we are achieving that. eInsights is very flexible in what they...

Dec 2024
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