Eligibility Integrity Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
eInsights presents good data to us in a reporting packet each month. I would say that the vendor's...
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Relationship
We are more proactive than eInsights in that we usually have to be the ones to reach out to them...
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Product
Eligibility Integrity integrates with our EHR. We receive note files from the solution that we can...
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Relationship, Operations
eInsights has been very responsive every time I have sent a request to filter something out or...
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Relationship
eInsights does the work they do very well, and that helps drive our revenue. Also, when we need...
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Relationship
What I like about eInsights is that they are able to go directly into our system, update it daily,...
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Product
We have set up work queues within the EHR, so the work that Eligibility Integrity does will filter...
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Loyalty, Relationship
We recently gave eInsights a new task to help us look into some other areas using their technology...
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Value
eInsights avoids charging for every little thing. For example, if Medicaid coverage is found for a...
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Relationship, Product, Value
Eligibility Integrity has highlighted areas where we can improve, spots where we have missed...
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Product
We can send the system a bunch of accounts that have been discharged from our system, and then the...
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Product
eInsights offers a portal where they will pull out results for us to review and approve, but that...
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Relationship
We meet with eInsights on a regular basis to resolve issues. eInsights keeps all of their promises...
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Product
Eligibility Integrity is easy to use based on the fact that we created a custom workflow. It is...
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Loyalty, Value
Eligibility Integrity's finds are things that we missed up front during registration when patients...
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Product
eInsights does eligibility, so every day we send them an electronic file, and they look for payers...
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Product, Value
The outcomes that eInsights drives equal revenue, and we all like that. Eligibility Integrity is...
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Relationship
There is no web support team for eInsights, but the vendor is timely with any questions we have....
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Value
The pricing is pretty clear. Eligibility Integrity's cost is contingent on what they find. eInsights...
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Product
The Eligibility Integrity program works well.
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Product
Eligibility Integrity is very easy to use. It pops up the insurance and the subscriber, and we just...
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Relationship
I have a few people at eInsights that, if I have any issues, I can send them an email, and they get...
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Relationship
eInsights is one of the small handful of vendors that I actually enjoy working with. I'm extremely...
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Relationship
eInsights is very prompt. First thing in the morning, I have my list from them. I'm not wondering...
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Value
I wouldn't say we have any charge issues with eInsights, so usually what Eligibility Integrity finds...
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Relationship, Operations
When we implemented Eligibility Integrity, someone was on the phone with me, walking me through...
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Product, Value
Eligibility Integrity has called our attention to gaps in our processes with obtaining insurance...
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Relationship, Value
eInsights is a wonderful company with great engagement from their leadership team. They do a great...
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Product, Value
What I like about eInsights is, unlike other vendors, they continually run my accounts receivable to...
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Relationship
We meet regularly with eInsights, and if we find something that is not working, we just let them...
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Loyalty, Product
There are a few things for revenue cycle that I implement just as a safety net. One of them is...
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Product
Sometimes we get information from Eligibility Integrity. If it gives us an insurance plan, we don’t...
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Operations
The advice I would give to someone implementing Eligibility Integrity is just to make sure that they...
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Product, Value
Eligibility Integrity provides insurance to us that we did not know about. As an example, if a...
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Relationship, Product, Value
eInsights is very quick to get us the information we need, such as the insurance to file. I...
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Operations
eInsights has great training modules and videos that we can watch. Those are very easy. However,...
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Product
Eligibility Integrity has an area that we can get into, but we don't access it very much. The vendor...
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Operations
I would tell a customer who is implementing the solution to be up front with the hospitals or...
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Relationship, Product
The key strengths of eInsights are that they are very accurate, up front, easy to work with, and...
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Operations
Our implementation with eInsights was very good. We had to work through some problems with our own...
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Relationship, Product
We have only had one update for Eligibility Integrity in the years we have been on the product, and...
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Operations, Product
I would tell someone implementing Eligibility Integrity to make sure that the vendor understands the...
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Relationship
I meet with eInsights regularly just for them to see if we have any questions or need any updates,...
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Product, Value
Eligibility Integrity helps us locate missing insurance and demographic information, and it is...
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