ElationEMR - Small Practices Comments

 

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User Commentary

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CEO/President

Relationship

The vendor keeps all of their promises. Obviously, Elation Health is a small company. Within their...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

My only complaint about Elation Health is that I get hit with fax charges. We take care of a lot of...

Nov 2020
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CEO/President

Implementation and Training

The depth of the training is fairly narrow. We really have to talk to people and engage the customer...

Nov 2020
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CEO/President

Interfacing and Integration

There really isn’t much interoperability. If we are talking about whether the system plays well with...

Nov 2020
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CEO/President

Functionality and Upgrades

The system is really intuitive and easy to use. It is a really excellent and clinically oriented EMR....

Nov 2020
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CEO/President

Functionality and Upgrades

The vendor could have better-formatted text in terms of customizing the templates. Right now, the...

Nov 2020
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Physician

Service and Support

The vendor has done a really good job supporting us during the COVID-19 crisis. They have actually...

Nov 2020
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Physician

Functionality and Upgrades

When I go in and out of a room with a patient, I am done when I walk out. I don't have to go back...

Nov 2020
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Physician

Interfacing and Integration

The only problem is that getting hospital systems to feed directly into the software is difficult...

Nov 2020
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CEO/President

Functionality and Upgrades

ElationEMR supports our patient-centered care very well. I have been in a larger clinic with...

Oct 2020
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CEO/President

ROI / Cost (care and feeding)

We paid early to lock in a price, and then this year, Elation Health said that they did their best...

Oct 2020
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CEO/President

Functionality and Upgrades

I like the search function in the tool. I also like the ability to make my own templates. I like the...

Oct 2020
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CEO/President

Functionality and Upgrades

The medication module is a little complicated. It takes a lot of time to really go back and see why...

Oct 2020
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Physician

Other Observations & Comments

I wish that Elation Health had their own billing system. That would make my life much easier as well...

Aug 2020
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Physician

Functionality and Upgrades

The product layout is very good. It replicates a paper chart. I can see a lot of information...

Aug 2020
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Physician

Other Observations & Comments

I wish that the Elation Health system had a feature where I could begin typing phrases and the...

Aug 2020
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Physician

Functionality and Upgrades

I would love to have automated reminders for follow-ups with patients. It would be so nice to have...

Aug 2020
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Physician

Functionality and Upgrades

I really like the system. It is great for charting and scheduling. The scheduling feature was so...

Aug 2020
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Physician

Service and Support

We don't feel like we get great support from Elation Health.

Jul 2020
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Physician

Interfacing and Integration

ElationEMR offers some integration with other systems that we use. The more integration that Elation...

Jul 2020
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Physician

Functionality and Upgrades

The templates and growth charts are good. The EHR is pretty solid overall. The overall visual and...

Jul 2020
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CEO/President

Service and Support

We had an issue with the price we were being charged for a doctor who wasn’t in very often. Elation...

Jul 2020
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CEO/President

ROI / Cost (care and feeding)

I would buy Elation Health's product again. But if I had to pay the new prices, I absolutely would...

Jul 2020
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CEO/President

Functionality and Upgrades

The vendor has a deal where if we sign into Hint Health's system, we can get our demographics...

Jul 2020
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CEO/President

Functionality and Upgrades

It would be helpful if the system integrated with other systems. Elation Health is working on...

Jul 2020
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CEO/President

Other Observations & Comments

I am an easily satisfied person, so I am satisfied now because even though the vendor doesn’t have...

Jul 2020
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CEO/President

Functionality and Upgrades

There is another EMR that costs $99 a month, but it is clunky. Elation Health's EMR is not clunky;...

Jul 2020
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CEO/President

Service and Support

Elation Health has done very well with how they have supported us during the COVID-19 crisis. I...

Jul 2020
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CEO/President

Relationship

We like Elation Health, although any company could be suddenly sold and become too corporate. Then...

Jul 2020
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CEO/President

Service and Support

When we started using ElationEMR, the implementation was very smooth. ElationEMR works perfectly as...

Jul 2020
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Physician

Functionality and Upgrades

I love the product. It is the best system I have ever used, and the vendor is the best company to...

Jun 2020
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Physician

Implementation and Training

When we switched to Elation Health, our office didn't experience any downtime in our schedule. We...

Jun 2020
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Physician

Functionality and Upgrades

The product is pleasant to look at. The notes are pleasant to read. Other offices tell us how great...

Jun 2020
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Physician

Relationship

The product is high quality. It is very quick too. The vendor's communication is excellent, and they...

Jun 2020
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Physician

Functionality and Upgrades

I wish Elation Health had a one-stop shop with PM and EHR modules. Right now, we have to use a...

Jun 2020
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Physician

ROI / Cost (care and feeding)

Electronic faxing is very expensive, and we have to use that functionality a lot. I wish that...

Jun 2020
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CEO/President

Service and Support

I don’t know what my expectations were for support from Elation Health for COVID-19. The product...

Jun 2020
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CEO/President

Implementation and Training

Elation Health sometimes works on things for a long time, and then they announce those things as...

Jun 2020
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CEO/President

Relationship

Elation Health is a different company than they were when we first started using them. They have...

Jun 2020
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CEO/President

Service and Support

When we have technical issues, the more challenging the issue is, the more likely it is that the...

Jun 2020
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CEO/President

Functionality and Upgrades

Elation Health’s product is valuable. I would tell people looking at the product that it does what...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

We don’t feel like we get nickel-and-dimed by Elation Health. But we also don’t utilize...

Jun 2020
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CEO/President

Interfacing and Integration

For the most part, the vendor keeps all their promises. There is one issue that I continue to have....

Jun 2020
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CEO/President

Relationship

My opinion of the people I work with from Elation Health would improve if they could resolve the...

Jun 2020
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CEO/President

Functionality and Upgrades

Elation Health has come out with some things we don't like, so we don’t use those. There are a few...

Jun 2020
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Physician

Service and Support

The support from Elation Health is great. The vendor is very receptive when we have a problem or...

Jun 2020
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CEO/President

Functionality and Upgrades

One complaint I have is that we don't get notifications about routine health maintenance. When...

Jun 2020
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CEO/President

Interfacing and Integration

The vendor could improve the integration of routine health maintenance reminders. That would be a...

Jun 2020
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CEO/President

Relationship

We pay the vendor per physician per month, and we pay a cheaper flat fee for our admins. We like the...

Jun 2020
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CEO/President

Future Outlook

I am always looking for something that is going to integrate better with other products in our...

Jun 2020
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CEO/President

Service and Support

There is a way to report issues to the vendor through the product. They typically get back to us...

Jun 2020
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CEO/President

Functionality and Upgrades

When we finally get used to the way the product moves, it is easy to use. The primary care component...

Jun 2020
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CEO/President

Service and Support

The vendor has been supportive during the COVID-19 crisis. We have been relying more on another...

Jun 2020
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CEO/President

Functionality and Upgrades

We got the product after using a free EMR. It was the next step in our evolution. The product has...

Jun 2020
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Physician

Functionality and Upgrades

The system is part of our long-term plans. I like it. In my experience, each electronic chart has...

Jun 2020
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Physician

Functionality and Upgrades

Elation Health does upgrades, but the upgrades often don’t have to do with me or my practice. The...

Jun 2020
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Physician

Functionality and Upgrades

I would like Elation Health to make some changes with the charting because there are some issues....

Jun 2020
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Physician

Functionality and Upgrades

In order for the system to better meet our needs, we want an improvement on the pediatric...

Jun 2020
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Physician

Relationship

Elation Health’s executive involvement is basically nonexistent. If we wanted to connect with the...

Jun 2020
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CEO/President

Other Observations & Comments

I don’t think Elation Health supported us in a special way during the COVID-19 crisis. I don’t think...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

A lot of the programs are very sophisticated, but sophistication is not what we are looking for. The...

Jun 2020
 Helpful

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CEO/President

Service and Support

One great thing about ElationEMR that is very different from other programs is it tells me whether...

Jun 2020
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CEO/President

ROI / Cost (care and feeding)

Buying ElationEMR again would depend on the price increase. The price went up like 30% or 40% last...

Jun 2020
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Manager

Functionality and Upgrades

The product is easy to use. We can train people really quickly. There is always more that could be...

Jun 2020
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Manager

Functionality and Upgrades

Elation Health does deliver new technology. They are always tweaking their system and adding helpful...

Jun 2020
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Manager

Functionality and Upgrades

We don't pay extra for appointment reminders like we would with a lot of products out there. The...

Jun 2020
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Manager

Lessons Learned

If someone asked me about Elation Health, I would say that their EMR is one of the best that we have...

Jun 2020
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Manager

Service and Support

Elation Health has been excellent at supporting us through COVID-19. They have really stepped up....

Jun 2020
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Manager

ROI / Cost (care and feeding)

Elation Health doesn't nickel-and-dime. Their solution as a set price. The only thing they charge...

Jun 2020
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Manager

Functionality and Upgrades

Our physicians like the charting in the product. That is one of the main reasons why we went with...

Jun 2020
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Physician

ROI / Cost (care and feeding)

The solution is part of our long-term plans. It is expensive, but it is awesome. Technology has...

Jun 2020
 Helpful

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Physician

Other Observations & Comments

We have been told that integration with outside products would be considered. We have asked for...

Jun 2020
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Physician

Functionality and Upgrades

We would like to have the ability to enter a date of death; that would make things easier for us,...

Jun 2020
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Physician

Functionality and Upgrades

One of the big pros of the solution that I love is that we can have multiple documents pulled up. We...

Jun 2020
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Physician

Implementation and Training

The onboarding was excellent; our contact was fantastic for onboarding. That person was right there...

Jun 2020
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Physician

Functionality and Upgrades

We have high-level needs, and the solution absolutely met those needs when we purchased it. As we...

Jun 2020
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Physician

Service and Support

The vendor's support people are incredibly responsive. Sometimes their answers are no, and sometimes...

Jun 2020
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Physician

Functionality and Upgrades

The solution has an incredibly user-friendly interface. My front desk staff members love it because...

Jun 2020
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Physician

ROI / Cost (care and feeding)

The vendor has a pretty big up-front fee, so I would hope that most things would be included in...

Jun 2020
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Director

Service and Support

Elation Health is pretty good about keeping their promises, but they are delayed. When I signed up,...

Jun 2020
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Director

ROI / Cost (care and feeding)

I would not say that Elation Health avoids nickel-and-diming. For example, I know that they are...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system is pretty easy to use, and the functionality works well. Some things could work better,...

Jun 2020
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Director

Service and Support

When we signed on, Elation Health had high hopes to get quite a few things in their system. Slowly,...

Jun 2020
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Director

Interfacing and Integration

The callback function in the system is nice, but there were some issues with it. We implemented a...

Jun 2020
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Director

Service and Support

The quality of support from Elation Health has gone down, and that might be because the vendor has...

Jun 2020
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Director

Service and Support

Elation Health is more reactive than proactive. The system isn’t down very often, but the vendor...

Jun 2020
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Director

Service and Support

I don’t know whether there is much executive involvement. We had an issue one time and were able to...

Jun 2020
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Director

Functionality and Upgrades

I don’t think I am really looking too hard for tangible outcomes with Elation Health. The vendor has...

Jun 2020
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Director

Service and Support

The vendor has supported us pretty well through the COVID-19 crisis. During March and April, we...

Jun 2020
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Director

Functionality and Upgrades

Elation Health is good about saying whether something is part of MIPS or is HIPPA compliant and...

Jun 2020
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Director

Relationship

When Elation Health was a younger company, I liked the family feeling; the vendor paid attention....

Jun 2020
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Director

Functionality and Upgrades

I would buy the solution again. I found Elation Health because I was looking for an EMR, and my...

Jun 2020
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Physician

Other Observations & Comments

Elation Health doesn’t have a lot of bells and whistles, so that is something they might want to...

Jun 2020
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Physician

Other Observations & Comments

The vendor’s implementation process worked for me because I am tech savvy, but the vendor didn’t...

Jun 2020
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Physician

Functionality and Upgrades

There are no upgrades because the system is cloud based. The solution is very intuitive. Since it is...

Jun 2020
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Physician

Functionality and Upgrades

The solution works well for direct primary care practices and cash-based practices. But the part we...

Jun 2020
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Physician

Service and Support

The vendor’s ongoing support is very good. In terms of COVID-19, the vendor has been really good at...

Jun 2020
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Physician

Technology

I want to see more opportunities for customers to give structured feedback and have a better sense...

Jun 2020
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Physician

Service and Support

For COVID-19, Elation Health has sent out a template video-progress note that has been very helpful....

Jun 2020
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Physician

Other Observations & Comments

Given the choice, I would stick with Elation Health’s system. we really like the EMR, and I never...

Jun 2020
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Physician

ROI / Cost (care and feeding)

At first, we paid monthly, and that process was very appealing. The payment was based on our patient...

Jun 2020
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Physician

Other Observations & Comments

We have gotten our money’s worth. The point of issue with changing the billing structure was that we...

Jun 2020
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Physician

Implementation and Training

While onboarding with Elation Health, the vendor definitely had folks to help us, but we had...

Jun 2020
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Physician

Implementation and Training

Elation Health’s training is just short video segments. We have access to talk to someone, but I...

Jun 2020
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Physician

Interfacing and Integration

We interface the system with a third-party system. At some point, we wanted something that we...

Jun 2020
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Physician

Other Observations & Comments

The vendor’s support has gotten better. The vendor’s people say they will respond to any support...

Jun 2020
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Physician

Service and Support

When we have an issue or when Elation Health is working on something, a banner pops up along the top...

Jun 2020
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Physician

Functionality and Upgrades

The system has been very helpful in terms of patient screening. The system does good reporting for...

Jun 2020
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Physician

Other Observations & Comments

Even with some support slowness and some complaints, Elation Health’s system is still the best...

Jun 2020
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Director

Functionality and Upgrades

Elation Health is right on top of delivering new technology. They have a Google map that geolocates...

Jun 2020
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Director

Functionality and Upgrades

Elation Health is very proactive. They are sending updates before we even know they are coming....

Jun 2020
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Director

Relationship

Elation Health's executive involvement is great. The executives respond to us, and we have really...

Jun 2020
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Director

Service and Support

During this COVID-19 crisis, Elation Health has had updates a few times a week, and they have added...

Jun 2020
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Director

Implementation and Training

Elation Health is awesome. This product is definitely a part of our long-term plans. Elation Health...

Jun 2020
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Physician

Service and Support

I appreciated that the vendor had the CDC information sheets readily available in their handouts...

May 2020
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Physician

ROI / Cost (care and feeding)

Elation Health just increased their price. That sort of blindsided all the doctors. We all thought...

May 2020
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Physician

Other Observations & Comments

I don’t know that anybody who is not doing actual patient care has any true sense of how burdensome...

May 2020
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Physician

Functionality and Upgrades

Elation Health’s biggest shortcoming is their templating of chart notes. They offer it as an...

May 2020
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Physician

Technology

If I see somebody for a yearly physical and noted a certain condition last year, I have to remember...

May 2020
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Physician

Functionality and Upgrades

When I open a patient chart, I see a chronology, but I can’t easily move through that. I have to...

May 2020
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Physician

Functionality and Upgrades

Something people don’t realize about physician charting is that it is not just for billing and...

May 2020
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Physician

Functionality and Upgrades

The only way we can store the patient’s preferred pharmacy is to open the patient profile and enter...

May 2020
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Physician

Functionality and Upgrades

When I am using the patient portal, I can’t respond to a patient and attach something from the...

May 2020
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Physician

Functionality and Upgrades

There is no way to respond to a portal message but to keep it as a required action for myself. When...

May 2020
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Physician

Functionality and Upgrades

When I am looking at my office messages, the only thing that exists through office messages is the...

May 2020
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Physician

Technology

The system in general does not refresh itself. Every time I sit back down at my computer, I have to...

May 2020
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Physician

Functionality and Upgrades

Scheduling works great with the system. We have no issues with the scheduling. The reports generally...

May 2020
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Physician

Other Observations & Comments

When we are in a patient’s chart, there is a sort of profile down the left side that is useful. I...

May 2020
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Physician

Service and Support

When it comes to ongoing training with any vendor, the salespeople get us onboarded and all teed up....

May 2020
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Physician

Interfacing and Integration

The system’s integration has to do with how we get information. Incoming faxes are fairly labor...

May 2020
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Physician

Relationship

The system is not meeting our needs. I am not really aware of any new technology that Elation Health...

May 2020
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Physician

Functionality and Upgrades

If I were talking to someone about Elation Health, I would say their product is reasonably priced...

May 2020
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Physician

Functionality and Upgrades

I have used a few other EMRs, and I had to pay to get out from under them. The Elation Health...

May 2020
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Physician

Functionality and Upgrades

Elation Health is offering new technology like telemedicine and telehealth integration. The vendor...

May 2020
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Physician

Service and Support

Since the vendor has gotten so popular, there are so many clients, and the support from the vendor...

May 2020
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Physician

Service and Support

The vendor executives have been reaching out pretty much every day with guidance for interacting...

May 2020
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Physician

Interfacing and Integration

The only thing that is missing for me is the integration of other software products. If there were a...

May 2020
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Physician

Relationship

The culture of the company is all about making it easier for doctors to spend time with patients and...

May 2020
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Physician

Service and Support

The vendor has been fantastic in terms of supporting us during the COVID-19 crisis. They have been...

Apr 2020
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Physician

Sales and Contracting

The vendor hasn’t been keeping all of their promises. There has been some delay in terms of things...

Apr 2020
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Physician

Service and Support

The timeliness of the vendor’s responses is the only reason I would downgrade them. Their responses...

Apr 2020
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Physician

Functionality and Upgrades

One of the reasons we were interested in Elation Health was that their system was user friendly in a...

Apr 2020
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CEO/President

Functionality and Upgrades

I like the system’s ease of use. We can use the system with almost no training. It is definitely...

Feb 2020
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CEO/President

ROI / Cost (care and feeding)

The system is a good value for the price; we get our money’s worth.

Feb 2020
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CEO/President

Technology

The product is easy to use but powerful and sophisticated at the same time. The speed of data...

Feb 2020
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CEO/President

Interfacing and Integration

I can view multiple patients and data fields at the same time. The patient portal works well....

Feb 2020
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CEO/President

Implementation and Training

The transition to Elation was pretty smooth. The vendor converted the demographics, medication list,...

Feb 2020
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