ElationEMR - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Product

It would be beneficial if the software talked to the billing software effectively. The integration...

May 2024
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Physician

Relationship

Elation Health makes it very difficult to get real-time solutions. No one responds in a timely fashion....

May 2024
||
(0)
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Physician

Product

ElationEMR works like recording records on paper, but it is far behind in generating reports, mining...

May 2024
||
(0)
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VP/Other Executive

Relationship, Product

We have had an overall positive experience with Elation Health. The product is easy to use, and the...

May 2024
||
(0)
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Nurse

Product

We have opened up Elation's portal to our patients as a means of communication. Sometimes that...

May 2024
||
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Nurse

Product

When we create a visit note in the platform, we can put in the patient's problem. Usually for the...

May 2024
||
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Nurse

Product

When I am entering lab results for a patient, I enter in the numerical value, and this little bubble...

May 2024
||
(0)
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Nurse

Product, Value

The product is well worth what we pay for it. I like its design and that we can differentiate...

May 2024
||
(0)
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Physician

Relationship

One thing a lot of our patients have not liked with ElationEMR is that the phone calls and stuff...

May 2024
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(0)
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Physician

Product

ElationEMR is pretty simple and easy to use. There are not a lot of extra buttons. I like that we...

May 2024
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(0)
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Physician

Product

I would tell others looking at ElationEMR about the ease of use. I can get on it anywhere. I don't...

May 2024
||
(0)
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Nurse

Product

There are a lot of things that make using the Elation Health EMR tricky, and there is room for...

May 2024
||
(0)
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Physician

Product

I would like to see more DME stuff in ElationEMR, like ordering supplies and stuff. Usually, it is...

May 2024
||
(0)
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Physician

Loyalty, Value

ElationEMR is a reasonable price for what we are getting, and the ease of seeing everything in the...

May 2024
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Physician

Relationship

Elation Health does send out letters for updates as stuff comes along and as changes take place....

May 2024
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(0)
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Physician

Relationship

We have hiccups here and there with ElationEMR, but overall, the quality is good. If I have an...

May 2024
||
(0)
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Nurse

Operations, Product

The product is very user friendly. I have never had a problem overall with getting a basic...

May 2024
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Nurse

Product

We realized awhile back that we could send referrals to specialist offices through the Elation...

May 2024
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Nurse

Relationship

When I submitted a ticket for a certain issue, it was a pretty quick turnaround for the support's...

May 2024
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(0)
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Nurse

Operations

I would like live training from the vendor. I am famous for coming up with questions that are not...

May 2024
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(0)
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Physician

Product

So far, the product has been great. We have had no issues since getting it.

May 2024
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(0)
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Nurse

Product

There was a time period when during peak usage hours, the Elation Health platform would either slow...

May 2024
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CEO/President

Relationship

Elation Health has been a bit better in the last couple of years at being engaged. Before, they...

Apr 2024
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(0)
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CEO/President

Relationship

The executives from Elation Health are hard to get ahold of. We don’t see them or hear from them at...

Apr 2024
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(0)
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CEO/President

Relationship, Product

Elation Health recently hired a medical officer, and I have heard good things about that person from...

Apr 2024
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(0)
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CEO/President

Operations, Product

The documentation and charts in ElationEMR are very intuitive. When we have new staff members, we...

Apr 2024
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CEO/President

Product

One thing that has been a disappointment is the connectivity for scheduling. A few years ago,...

Apr 2024
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(0)
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CEO/President

Product

Elation Health could work on enhancing their app because it is basic for physicians and patients. I...

Apr 2024
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(0)
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CEO/President

Loyalty, Product

When we were looking at solutions, ElationEMR won out because it was just a good clinical...

Apr 2024
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(0)
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Manager

Culture, Relationship

I don't know what the vendor has promised us, but when we have questions, Elation Health takes care...

Apr 2024
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(0)
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CEO/President

Operations, Product

Fundamentally, the good news about Elation Health is that they have created a really easy-to-use,...

Apr 2024
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CEO/President

Relationship

ElationEMR is an excellent clinical record-keeping system. There are a lot of aspects, but if we...

Apr 2024
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Manager

Operations, Product

I like that we can use the system to send messages to patients and have them send messages back to...

Apr 2024
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Manager

Product

My hope and dream is for ElationEMR to be user friendly for international and overseas patients....

Apr 2024
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(0)
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Manager

Loyalty

I don't know that the success of our practice is necessarily coming from Elation Health. Personally,...

Apr 2024
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(0)
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CEO/President

Loyalty, Relationship

I would like to stay with Elation Health. One of the things that I have noticed is that Elation...

Apr 2024
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(0)
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CEO/President

Loyalty

We considered Elation Health’s practice management system, but their upcharge was pretty...

Apr 2024
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CEO/President

Product

Fax integration can be tricky. I prefer being completely paperless. It would be preferable to sign...

Apr 2024
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(0)
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CEO/President

Product

I would like ElationEMR to have more flexibility with care plans and the ability to send things to...

Apr 2024
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(0)
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CEO/President

Product

ElationEMR needs more flexibility with compounded prescriptions. It can be difficult to fill and...

Apr 2024
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(0)
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Physician

Product

We use another product to send group messages to our patients because Elation Health's tool doesn't...

Mar 2024
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(0)
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Physician

Culture, Relationship

Elation Health doesn't promise much. My biggest complaint about Elation Health is that we can...

Mar 2024
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(0)
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Physician

Relationship

I don't feel like I’m talking to people who are empowered to fix problems; when I bring problems up...

Mar 2024
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(0)
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Physician

Loyalty

We are figuring out right now whether ElationEMR is part of our long-term plans. There is a chance...

Mar 2024
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(0)
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Physician

Loyalty, Relationship

Elation Health doesn't have a billing platform, so we were using them for their EHR and RCM...

Mar 2024
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(0)
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Physician

Product

Elation Health's EMR doesn’t have great total connectivity to all other EMRs. We have a lot of...

Mar 2024
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Physician

Culture

We have a pretty good deal in what we are paying Elation Health for ElationEMR; it is way better...

Mar 2024
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(0)
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Physician

Loyalty, Product

ElationEMR is very easy. I love that I can access ElationEMR very easily on my phone, my iPad, or a...

Mar 2024
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(0)
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CEO/President

Relationship

I have wasted enough time giving Elation Health feedback. The fact that this survey is being...

Mar 2024
||
(0)
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CEO/President

Product

ElationEMR should function better. All clients constantly request features to be fixed, and those...

Mar 2024
||
(0)
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Physician

Relationship, Operations

The vendor's informational articles and videos often answer questions. The office hours are helpful...

Mar 2024
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(0)
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Physician

Product

Overall, ElationEMR is a good EMR option. However, it definitely has room for improvement in a few...

Mar 2024
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(0)
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Physician

Product

I would like to have a vital sign indicating the last menstruation for all female patients over the...

Mar 2024
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CEO/President

Product, Value

Elation Health’s patient portal is awful, so we use a third-party solution for that. It is terrible...

Mar 2024
||
(0)
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CEO/President

Value

Elation Health wanted to charge me an arm and a leg for something, and they eventually agreed to...

Mar 2024
||
(0)
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CEO/President

Operations

Elation Health’s lack of training is the worst. When I onboard a new provider, there are parts of...

Mar 2024
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(0)
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CEO/President

Operations

The system is decently intuitive, and the vendor has some better training now than they did the last...

Mar 2024
||
(0)
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CEO/President

Relationship

I talked with a salesperson from Elation Health, and they were amazing. They were so helpful and...

Mar 2024
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(0)
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CEO/President

Relationship

Working with Elation Health is a struggle. Their customer service and ability to answer questions...

Mar 2024
||
(0)
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CEO/President

Product, Value

The product is great as long as we don't run into an issue. The product does the job, and it makes...

Mar 2024
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(0)
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CEO/President

Product

The routine health maintenance updates are one thing I would like to see in ElationEMR. I would also...

Mar 2024
||
(0)
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CEO/President

Loyalty

We are always looking for something better than ElationEMR. We haven't quite found it yet. We have...

Mar 2024
||
(0)
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CEO/President

Loyalty, Product

We have not investigated ElationEMR for patient intake so much. It is going to take some time to...

Mar 2024
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(0)
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CEO/President

Relationship

We saw a demonstration from Elation Health a while ago showing beta testing where there was clearly...

Mar 2024
||
(0)
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CEO/President

Product

Elation Health could do a bit better in showing the preventative services for each patient that need...

Mar 2024
||
(0)
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CEO/President

Culture, Relationship, Value

We have been on a pretty much set fee for most of the time we have been on ElationEMR, and that has...

Mar 2024
||
(0)
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CEO/President

Product

The way that we use ElationEMR in the triple-pain mechanism is helpful in that we can keep a running...

Mar 2024
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(0)
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CEO/President

Product

ElationEMR is great for a single provider office and its purposes. But with multiple providers, we...

Mar 2024
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(0)
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CEO/President

Product

One of my biggest complaints about ElationEMR is that it has a lot of functionalities, but they are...

Mar 2024
||
(0)
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CEO/President

Relationship

Support is a weak area for Elation Health. They are not always as responsive as we would like, and...

Mar 2024
||
(0)
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CEO/President

Operations, Product

ElationEMR is a great EMR. It is really easy to use and intuitive, and I have seen that with...

Mar 2024
||
(0)
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CEO/President

Culture, Loyalty, Relationship

Elation Health advertised an open API, lots of integrations, a partnership, and an ecosystem. Those...

Mar 2024
||
(0)
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CEO/President

Product

If a peer or friend were to call me and ask for a reference for ElationEMR, I would say that the...

Feb 2024
||
(0)
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CEO/President

Loyalty, Relationship

We have grown in a marketplace, including direct primary care and concierge medicine, where future...

Feb 2024
||
(0)
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Manager

Relationship

Elation Health does a really good job with their turnaround time and getting in touch with us and...

Jan 2024
||
(0)
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Manager

Relationship

There are some user accessibility suggestions that we have sent the vendor’s way, and it would be...

Jan 2024
||
(0)
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Manager

Operations, Product

When it comes to the app on the patient side, making sure the app is available on iPhones and...

Jan 2024
||
(0)
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CEO/President

Loyalty, Operations

An EMR is not a big priority to me because I mostly use it for record keeping and don't interact...

Jan 2024
||
(0)
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CEO/President

Loyalty, Product

I am trying to integrate ElationEMR with a lab system. I have one major lab system that is...

Jan 2024
||
(0)
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Physician

Relationship

Elation Health is incredibly responsive when I have questions.

Jan 2024
||
(0)
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Physician

Operations, Product

ElationEMR is really easy to implement. It takes essentially no training and is organized the way I...

Jan 2024
||
(0)
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CEO/President

Relationship, Operations

Overall, things have gone well with ElationEMR. My biggest issue is that I asked Elation Health some...

Jan 2024
||
(0)
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CEO/President

Loyalty, Product, Value

The ability to pull information from previous notes and from the history of present illness piece...

Jan 2024
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(0)
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CEO/President

Product, Value

We can receive labs in ElationEMR, but we really can't do lab orders and stuff like that. We spent a...

Jan 2024
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(0)
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CEO/President

Product

If I were telling someone about ElationEMR, I would say every medical record has problems, but this...

Jan 2024
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(0)
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Manager

Product

We use another patient information solution that is integrated with ElationEMR, and sometimes they...

Jan 2024
||
(0)
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Manager

Relationship

Elation Health’s response time to concerns is very good. If we send them something that is not...

Jan 2024
||
(0)
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Manager

Relationship, Product

Elation EMR is pretty good. It is very easy to work through compared to another system we were using...

Jan 2024
||
(0)
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Manager

Product

We have been with Elation Health for several years, and we recommend them. We mention that a lot...

Jan 2024
||
(0)
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Manager

Operations

Elation Health gives us a library to look at things first before jumping to take care of us or...

Jan 2024
||
(0)
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Physician

Loyalty, Product

We went with ElationEMR for the ability to customize our visits. There are a lot of canned visits...

Jan 2024
||
(0)
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Physician

Relationship, Operations

Elation Health was very helpful in getting us set up and helping us move over from our old EHR. It...

Jan 2024
||
(0)
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Physician

Product

Having a telemedicine solution that is viable for every provider who works in the clinic is...

Jan 2024
||
(0)
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Physician

Operations, Product

I am computer savvy, but some providers are not, and it was easy to get everyone on board using...

Jan 2024
||
(0)
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Physician

Operations, Product

I would tell someone a couple of things about the system. First, ElationEMR is easy to use. Second,...

Jan 2024
||
(0)
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CEO/President

Relationship, Relationship, Product, Product

We have been struggling with a couple of issues in the system that don't seem to be in the vendor's...

Jan 2024
||
(0)
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CEO/President

Value, Value

We have yet to avail ourselves to Elation Health's billing function. I know that the vendor has an...

Jan 2024
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(0)
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CMO

Relationship

Our customer service people are super responsive. We have a bit of frustration with the support....

Dec 2023
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(0)
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CMO

Relationship

Our customer service person, whom we have worked with for a long time, is fantastic and super responsive....

Dec 2023
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(0)
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CMO

Product

The ease of use, ease of getting providers set up, and comfort that we have with the system are...

Dec 2023
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(0)
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CMO

Relationship

Things that we have put as a priority, Elation Health has definitely followed through on, such as...

Dec 2023
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(0)
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CMO

Operations, Product

ElationEMR is one of the easiest EMRs out there. The interface is very easy to understand,...

Dec 2023
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(0)
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CMO

Loyalty

We do quite a few things externally. Ultimately, I don't know whether we will move everything into...

Dec 2023
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(0)
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Physician

Product

The integration with our third-party billing system occasionally goes down, but that is pretty rare....

Nov 2023
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(0)
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Physician

Product

The ease of use is quite strong in the system. The look and feel of it are great.

Nov 2023
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(0)
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Physician

Product

The eSigning of consent forms via the eSignature tool is important.

Nov 2023
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(0)
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Physician

Product

A texting solution within ElationEMR would be helpful. For instance, we could text all the forms for...

Nov 2023
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(0)
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Physician

Product

ElationEMR used to support our integration or interoperability goals, but now we are doing more...

Oct 2023
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(0)
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Physician

Product

Generally, the user interface is straightforward and intuitive. Part of that is because of my...

Oct 2023
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(0)
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Physician

Relationship

The people I work with at Elation Health are usually good at getting back to me within an hour or so...

Oct 2023
||
(0)
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Physician

Operations

When Elation Health rolled out the more robust billing and appointments, it didn't seem like they...

Oct 2023
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(0)
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Physician

Loyalty, Relationship, Product

The system is good, but it hasn't changed in a very long time. Computer systems and AI have changed...

Oct 2023
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(0)
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Physician

Product

I would like to have some sort of medical AI tool. Elation Health doesn't currently offer anything...

Oct 2023
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(0)
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Physician

Operations

I could call Elation Health and get one-on-one training, but most of their training is done by short...

Oct 2023
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(0)
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Physician

Relationship, Operations

I wish Elation Health had some sort of group where we could get together regularly, make suggestions...

Oct 2023
||
(0)
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Physician

Loyalty

Elation Health is part of our long-term plans unless something changes drastically with the vendor....

Oct 2023
||
(0)
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Physician

Relationship

Elation Health is wonderful. They have a help prompt, and if I need to make a suggestion about new...

Oct 2023
||
(0)
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Physician

Culture, Value

The product has a flat monthly fee per provider, so we just pay on a monthly basis. Elation Health...

Oct 2023
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(0)
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Physician

Product

I like that we can communicate directly with the patients in the system by way of email; that is a...

Oct 2023
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(0)
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Physician

Operations, Product

The communication in the system is nice. I wish we could text through the system, but we can't....

Oct 2023
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(0)
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Physician

Value

It is easy to document things in the system. The vendor just upgraded or changed their prescription...

Oct 2023
||
(0)
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Physician

Product

Elation Health could improve their system. The system has pretty much all of the physicians in the...

Oct 2023
||
(0)
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Physician

Product

Something that we would like to see from Elation Health is more refinement of what they already...

Oct 2023
||
(0)
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Physician

Culture, Operations, Value

ElationEMR is so simple that I can sit down with someone and give them a 10-minute explanation of...

Oct 2023
||
(0)
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Physician

Relationship

Anything that Elation Health has straightforwardly said they were going to fix, they have fixed....

Oct 2023
||
(0)
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Physician

Relationship, Value

Elation Health is constantly upgrading aspects of ElationEMR in a way that I haven't experienced...

Oct 2023
||
(0)
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Physician

Product

ElationEMR is supposed to have interoperability with other EMRs, and we haven’t really seen that. We...

Oct 2023
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(0)
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Physician

Relationship, Product

A lot of the solutions that we have used before have been clunky and very difficult to use. But with...

Oct 2023
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(0)
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Physician

Relationship

Whenever we click the button for urgent support in ElationEMR, a thing pops up right away, and...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

I have never gotten Elation Health to problem solve for me. They aren't engaged or invested in our...

Oct 2023
||
(0)
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Manager

Relationship, Relationship, Operations, Operations

I cannot get ahold of a real person at Elation Health. I can sign up for a class, but when I do,...

Oct 2023
||
(0)
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Manager

Product, Product

My doctors love ElationEMR. It is easy to use. The portion of the system that our doctors use is...

Oct 2023
||
(0)
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Manager

Product, Product

With all the KPIs I need, I would like ElationEMR to be more practice specific; I want to be able to...

Oct 2023
||
(0)
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Manager

Value, Value

Elation Health wants to charge us for faxes and anything over a certain amount, so they don't...

Oct 2023
||
(0)
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Manager

Product, Product

I would tell other organizations that as easy as ElationEMR is and as much as our doctors love it,...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

Every single time Elation Health does an update, I can guarantee that there will be prescription...

Oct 2023
||
(0)
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Physician

Product

Overall, I really like ElationEMR and have had a very good experience with it. I trialed several...

Oct 2023
||
(0)
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Physician

Product

Elation Health recently rolled out a new template for prescribing. With the old template, controlled...

Oct 2023
||
(0)
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Physician

Relationship, Operations

Elation Health has a bunch of great online training videos, and their support team is really...

Oct 2023
||
(0)
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Physician

Product, Value

There are not many providers that love their electronic medical record, but I actually love...

Oct 2023
||
(0)
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Physician

Product

Elation Health has been trying to improve how their calendar function interacts with Google Calendar...

Oct 2023
||
(0)
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Physician

Loyalty, Value

We have third-party software we use for our monthly billing that costs a percentage of what we make,...

Oct 2023
||
(0)
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CEO/President

Product

If I had to start over, I would choose Elation Health’s all-in-one system because it sometimes gets...

Oct 2023
||
(0)
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CEO/President

Operations

I haven't had to contact Elation Health a lot over the years because my onboarding was really good....

Oct 2023
||
(0)
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CEO/President

Relationship

The vendor needs to improve their customer service. We can't actually talk to a human being unless...

Oct 2023
||
(0)
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CEO/President

Product

Elation Health did a switcheroo on us. They offer a product that includes ElationEMR, Hint, and...

Oct 2023
||
(0)
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CEO/President

Value

The new all-in-one system that Elation Health rolled out is cheaper than paying for ElationEMR...

Oct 2023
||
(0)
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CEO/President

Relationship, Product

When I contact Elation Health about things I need, they tell me no. For example, I contacted them to...

Oct 2023
||
(0)
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Physician

Loyalty, Product, Value

I would 100% choose ElationEMR again. I looked really hard at another vendor whose product was more...

Oct 2023
||
(0)
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Physician

Product

I would like to see the template process improved a bit. It is a little wonky or flat. It is kind of...

Oct 2023
||
(0)
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CEO/President

Relationship

Elation Health’s support team is excellent. Every interaction I have is promptly handled, and they...

Sep 2023
||
(0)
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CEO/President

Loyalty, Product

We are stuck with a practice management package that does not integrate with ElationEMR, so there is...

Sep 2023
||
(0)
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CEO/President

Operations, Product

ElationEMR is incredibly intuitive, so it requires very little training. The best thing about it is...

Sep 2023
||
(0)
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CEO/President

Product

ElationEMR has been pretty good. The only thing that Elation Health could deliver more on would be...

Aug 2023
||
(0)
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CEO/President

Operations

It requires very little training to use ElationEMR. If there is anything we don't know, we don’t...

Aug 2023
||
(0)
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CEO/President

Relationship

Elation Health’s support team used to be pretty terrible, but they really upped their game.

Aug 2023
||
(0)
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CEO/President

Product

The EMR itself does everything we need it to do for the most part, but the vendor hasn't really made...

Aug 2023
||
(0)
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Physician

Loyalty

There are other EHRs out there that are being developed. Elation Health still has a leg up in a lot...

Jun 2023
||
(0)
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Physician

Relationship, Product

We have asked for little modifications for the system many times. For example, there are requests...

Jun 2023
||
(0)
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Physician

Operations

The instructional videos that the vendor has are great. Those videos walk us through things. We also...

Jun 2023
||
(0)
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Physician

Relationship

We don't know what the vendor is planning to do with their investments or what kind of upgrades they...

Jun 2023
||
(0)
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Physician

Relationship

Elation Health puts bulletins in the top bar of the product. That is nice because we notice them....

Jun 2023
||
(0)
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Physician

Product

The system is serviceable, but interested organizations should know what they want to do with it. If...

Jun 2023
||
(0)
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Physician

Product, Value

The system is very complicated. It is up to us to keep demanding improvements so that the vendor...

Jun 2023
||
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