ElationEMR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Elation Health's solution didn’t have everything I wanted when we switched, but they had steps in...
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Culture
We were promised some things by Elation Health that never came through. My office manager complained...
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Operations
I don't always partake in the trainings from Elation Health, but I see the emails that they send out...
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Relationship
The things I would like to see with Elation Health's system really come down to the billing side and...
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Relationship, Product
We have repeatedly told Elation Health about an issue that has been happening for years, and they...
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Product
Logging is an issue in several ways. Even when we click the option for the system to remember us,...
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Relationship
Sometimes, it will take days to get a problem fixed or a long time to get a response. However, once...
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Loyalty, Product
I would like the system to integrate with phones and some other AI tools. I wish the system's...
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Operations
The initial training for the solution was great, but the vendor's ongoing support when we have...
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Product
When patients are sent their electronic forms from the solution to fill out prior to their...
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Relationship, Product
Using multiple solutions from Elation Health means we have one cohesive portal or place that...
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Culture, Value
Elation Health should come up with something better when it comes to cost. It is fair that we have...
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Value
Elation Health is way behind when it comes to new technology, and I don't think they will ever catch...
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Product
The system is self-explanatory. We even have pretty old people who can use the system. Users can get...
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Relationship
Elation Health's support is terrible. It is all self-serve, and it takes the vendor too long to get...
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Culture, Loyalty, Value
There was a certain thing that Elation Health really wanted us to do. We didn't do it for a while,...
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Loyalty, Value
I have been extremely happy with Elation Health. If I had to do everything over again, given the...
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Product
Elation Health isn't really big into versions. What I have been using is pretty much the same as it...
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Culture, Value
Elation Health doesn't charge for every little thing. But they give us a certain number of pages of...
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Product
There are things about Elation Health's portal I want to improve. The portal doesn't allow...
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Product
There are a few things I wish ElationEMR/PM did that it doesn't do. There are some basic upgrades I...
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Relationship, Operations
Elation Health is not very good at explaining when they have an upgrade. That is something that is a...
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Relationship, Operations
I haven't availed myself of any training, but when I have had a few questions for Elation Health,...
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Relationship, Product
Things with ElationEMR/PM have been mostly positive. It is a pretty good system overall. There are...
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Product
ElationEMR/PM is easy to use and works well for us. Some of the headaches we had with our previous...
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Product
The biggest headache for me with ElationEHR/PM is the patient problem list. The main issue is that...
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Product
In ElationEMR/PM, collecting patient payments requires both a phone number and an email, even though...
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Value
There will always be add-ons that not everyone needs for EHRs, so they shouldn’t be part of the...
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Operations
There were some challenges from the billing side of ElationEMR/PM. The main challenge was that the...
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Relationship, Product
There has been a major change with one of the payers, and the Elation Health team has already...
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Relationship
There have been a couple of times that I have needed to report bugs, but it doesn't happen often,...
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Product
Elation Health has recently added an AI tool for medication reconciliation as part of the system. We...
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Product
The patient passport experience is probably dependent on the app and mobile device people are using,...
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Product
One highlight of the system is the time we save because of how we interact with it. The newer AI...
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Product
Elation Health has always been thinking about things that will make it easier for physicians to...
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Operations
If I were in the market for a new core EHR or PM vendor, I would probably still choose Elation...
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Loyalty, Relationship, Product
I have worked with other products, and our practice doesn't have any dependency on third-party...
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Relationship
Elation Health’s support has been very good. Elation Health has been in contact with us regularly,...
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Product
Integration with ElationEMR/PM isn't working optimally, but that isn't Elation Health’s fault. For...
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Value
I wish that the system's upgrades didn't have additional costs. It would be nice if there were a...
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Loyalty, Value
We are on grandfathered pricing, so we are very likely to stay on the platform. The pricing is the...
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Loyalty, Product
ElationEMR/PM - Small Practices is a good product that meets most of my needs as a practitioner, but...
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Loyalty
I have enjoyed using Elation Health's system and see no need to make any changes. It has served well...
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Operations
Elation Health does offer webinars, and I try to stay up-to-date on what new products and things are...
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Loyalty
We had to take an upgrade of Elation EMR/PM because of our locations, and we certainly had sticker...
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Loyalty, Product
We like that Elation EMR/PM is for direct primary care and concierge service, not really a robust...
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Relationship, Operations
I received an email from a customer service specialist at Elation Health about a new upgrade that...
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Relationship
Elation Health needs to improve their customer support. When I need tech support from time to time...
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Operations, Value
I have been on plenty of webinars with Elation Health where they have told us what they are doing,...
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Product
We are trying to integrate Elation EMR/PM with our vaccine supplier and link it to the state...
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Product
We like Elation EMR/PM because it is a robust EMR, but it is still simple to use. Our users came...
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Product
Our internet phone and messaging system have the option to integrate with ElationEMR. The system...
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Product
ElationEMR is much more reliable than any other EMR that I have worked with. It never goes down....
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Value
The only thing that annoys me about Elation Health's charges is that Elation Health charges fax...
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Operations, Product
ElationEMR is easy to use. I am such a Luddite. If I can use the system, then it is good.
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Culture, Relationship
The person I usually talk to at Elation Health is someone on their sales team. They will show me new...
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Relationship, Operations
Elation Health is great with upgrades. They always have an option for a call or a session that they...
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Product
All of the things that I wish were different with ElationEMR have to do with the inability of...
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Culture, Relationship, Operations
With most vendors and their solutions, it is usually nonclinical people who tell us about how things...
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Product
ElationEMR is a straightforward system that is really user friendly for doctors. It is designed with...
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Relationship
As of right now, the tables have turned with vendor executive involvement just because we haven't...
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Relationship
We have had issues with the timeliness of the responses to our issues with the integration of this...
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Product
The billing in this solution doesn't have a way to grasp potential collections, and that is a big...
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Product
Elation Health is willing to customize the system to a practice's needs. I love the fact that the...
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Value
We do get a lot of charges for every fax page and things like that. I honestly haven't asked the...
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Product
I would definitely like to see the billing side improve. The reporting and the ability to collect...
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Loyalty, Relationship
We are going to keep the product for now. Ownership is still pretty frustrated with the vendor...
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Relationship
The vendor is still definitely more about the provider with the whole setup. We have given a lot of...
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Loyalty
The dip in my satisfaction recently has been partly because Elation Health implemented something for...
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Operations, Product
I'm still getting used to our latest upgrade with the way that the calendar is set up in the system....
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Product
It would be great if we could choose the amount of time in the system. For example, in our office,...
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Product
We are pretty happy with the system. It is very easy, and every time we have a question, things are...
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Relationship
Sometimes the system can be a little tricky, but every time we have a question, we can reach out,...
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Product, Value
We are extremely satisfied with the EMR. It isn't perfect, but it really supports all of our...
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Loyalty, Product
I have used a lot of PM systems over my career, and unfortunately, ElationEMR is too opaque. It is...
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Loyalty
I have to pay for a different vendor to get reports and stuff from the other facilities my patients...
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Product
The AI we are using from the vendor saves us time in typing notes. We just talk to the computer...
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Relationship, Product
We have an issue with the health-maintenance area of the product. The health-maintenance area has...
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Product
The product does well. It is pretty straightforward, but there are still many hiccups. There is...
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Relationship, Operations
With the upgrades, we start seeing problems, and then we wonder what is going on. Then a yellow line...
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Loyalty, Product
With the way other vendors do charting, some of the systems have cards, and users have to click and...
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Relationship
I don't like the vendor’s support system at all. That is one of my biggest hiccups. When we first...
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Culture, Value
This product is just like every EHR in that the vendor charges us for anything in addition to the...
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Relationship, Operations
Elation Health’s training is a little weaker compared to other areas. They could improve with...
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Operations
Elation Health was very supportive at the beginning with the implementation and was very reactive to...
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Value
The way Elation Health charges for things is starting to change. They are just adding on features,...
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Product
Elation Health's solution could definitely be better in terms of integration. I would like it to be...
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Operations
Elation Health's solution is very simple. End users don't need a lot of training because it is very...
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Value
Elation Health doesn't avoid charging for every little thing. They just started implementing an AI...
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Culture, Value
Elation Health's system went up in price this year. In my experience, which has been a little...
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Relationship
Elation Health is really good about letting us know when there is a new feature available or when...
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Relationship
Something that could be better with Elation Health is that they are a little difficult to get ahold...
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Product
We have been able to use color coding in the solution for different office visits, and that is nice....
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Relationship, Operations, Product
It has been challenging to get in contact with somebody quickly when it comes to support. It would...
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Loyalty
By and large, the solution is pretty user friendly. I am looking forward to learning more about the...
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Product
We have had an issue in Elation Health's system where, when we have converted a draft to a lab...
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Product
Elation Health's system can't communicate via text message with patients, so we have had to get...
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Relationship, Product
On the billing side, Elation Health has a messaging option, and I can pull up a chat and start a...
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Product
If we are completing an office note for a patient and putting down assessments and ICD-10s in the...
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Relationship
Elation Health’s executives are not involved, and I don’t have a specific person I can contact if I...
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Relationship
We make suggestions for Elation Health's system, and I don't expect things to happen right away, but...
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Product
There have been a few little tweaks in Elation Health's system around things that we didn’t realize...
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Product
Anytime a patient makes a payment in Elation Health's solution, it requires a phone number and an...
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Culture
Things have been going very well with Elation Health. There is nothing in the system, from a sales...
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Loyalty
We checked out a lot of different EMRs, and Elation Health's system's ease of use and features were...
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Relationship
Elation Health is straightforward, helpful, honest, and timely. They have a good product that is...
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Product
The product is great. It is simple but comprehensive and easy to use, and we rarely encounter a task...
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Operations, Product
The billing and payment platform is clunky. Maybe I just don't know how to use it correctly.
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Relationship
I have not had trouble getting ahold of someone at Elation Health. Their responses to problems are...
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Product
Elation Health's system is a good fit for me and the multiple ways I see patients. Every office is...
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Product
The referral network needs to be updated. I am not sure where Elation Health is getting the...
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Product
I really have difficulty getting my patients to access the patient portal because a lot of them...
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Relationship
Elation Health generally keeps their promises. I have only had one issue with them, and it was with...
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Relationship, Product
I would love to have the billing piece be functional out of ElationEMR/PM, but as it stands right...
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Relationship
I understand that in today's world, one of the limitations is we cannot get somebody on the phone...
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Value
The only excess charges are the small charges per fax for going over the certain number of faxes we...
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Product
ElationEMR/PM is a very intuitive, easy-to-use product. When we bring on a new LPN or MA, they have...
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Culture, Relationship
Elation Health came up with their own billing platform. Actually, they bought Lightning MD and made...
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Culture, Relationship
I have a minor pending issue where a patient sent me a portal message, and I never received it. The...
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Loyalty
I will retire before I switch EHRs again. ElationEMR/PM is a much better product than what we had,...
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Value
I know I'm giving Elation Health effusive praise, but I have used a lot of EHRs in my career. If I...
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Product
I'm very incompetent with technology, so if I can use Elation Health's system easily, it must be...
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Operations
I don't really take advantage of Elation Health’s training, but I know that there are often things...
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Relationship, Operations
I have compared Elation Health's system against the other EHRs that I have used, like Epic's system...
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Relationship
Elation Health has a vested interest in me being satisfied with their product. The times that I have...
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Product
When I send patient portal messages to a patient, I can't attach and upload something to an already...
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Operations
There hasn't been regular training with Elation Health, but I also haven’t had too much time to take...
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Relationship, Product
In my field, a lot of the care is provided by me and the case management team. Providers use Elation...
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Product
I would like Elation Health to have a way of saving information that is unique to our jurisdiction....
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Product
My experience with Elation Health has been satisfactory. I don’t do a lot of clinical work, so I...
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