ElationEMR - Small Practices
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User Commentary

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CEO/President

Functionality and Upgrades

I can think of only one thing the vendor could do to improve the product. We would like enhanced...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

Elation EMR has a high impact on the patient experience because of its simplicity and because of...

Nov 2022
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CEO/President

Functionality and Upgrades

The product is super intuitive. It is built around what we do, so it makes things very simple. We...

Nov 2022
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CEO/President

Lessons Learned

When we started with ElationEMR, we got a really good price. It was the most affordable EMR I could...

Sep 2022
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CEO/President

Service and Support

The support we get from Elation Health is amazing. The vendor is so easy to talk to, and they help...

Sep 2022
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CEO/President

Functionality and Upgrades

One of the best features of ElationEMR is the system's ease of use. It is a very intuitive system....

Sep 2022
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CEO/President

Functionality and Upgrades

We are a specialty facility, and ElationEMR is geared more toward general practice facilities. We...

Sep 2022
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CEO/President

Functionality and Upgrades

One quirk with ElationEMR is that there are times I need to message referring doctors about their...

Sep 2022
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Physician

Interfacing and Integration

We have our own billing software from a vendor that has worked out all the quirks of a particular...

Aug 2022
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Physician

Functionality and Upgrades

The EMR is user friendly and intuitive. It is easy to train people on the software as well.

Aug 2022
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Physician

Service and Support

Elation Health does a really good job of telling us when something in the system will be going down...

Aug 2022
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Physician

Service and Support

Elation Health doesn't have a phone number that we can call when we have a question or issue. That...

Aug 2022
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Physician

Functionality and Upgrades

Elation Health's system is not really geared toward our specialty. Though there is a good flow sheet...

Aug 2022
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Physician

Service and Support

Elation Health has office hours once a week, so we can sign up and do a virtual conference with them...

Aug 2022
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Physician

Relationship

I hope Elation Health doesn’t sell to a big company because they are actually well known for helping...

Aug 2022
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Physician

Functionality and Upgrades

I wish there were an easier way for older people to access their virtual visits without having to...

Aug 2022
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Manager

Implementation and Training

Elation Health is excellent with what they offer for training. Customers can log into the Elation...

Aug 2022
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Manager

Functionality and Upgrades

The EMR is very intuitive and reliable, and everyone at Elation Health is knowledgeable and helpful....

Aug 2022
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Manager

Relationship

We haven't had a lot of executive involvement from the company, but the people that I am involved...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Elation Health's EMR is a good value. The price is right. Onboarding new staff members and...

Jul 2022
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CEO/President

Functionality and Upgrades

Elation Health's support has gotten much better over time, and it is great now. The vendor is...

Jul 2022
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CEO/President

Functionality and Upgrades

I wish that Elation Health's EMR had a to-do list. I understand that Elation Health is coming out...

Jul 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Cost and the sales pitch led us toward Elation Health. We felt like we were just talking to someone,...

Jul 2022
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Manager

Relationship

Elation Health is very easy to work with. It is easy to talk to anybody at any level within the...

Jul 2022
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Manager

Implementation and Training

The person we started out working with during our implementation left the company, so I had to...

Jul 2022
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Manager

Functionality and Upgrades

ElationEMR is great, especially coming from a complex EMR system. ElationEMR has saved our providers...

Jul 2022
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Manager

Lessons Learned

We perceived ElationEHR differently, but the product wasn't different than the vendor promoted. Our...

Jul 2022
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Manager

Interfacing and Integration

Our biggest effort has been migrating from our old system to our new system. The hardest thing has...

Jul 2022
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Physician

Relationship

We always deal with the same clinical support person from Elation Health. We never have to deal with...

May 2022
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Physician

Functionality and Upgrades

We have been very happy with Elation Health. The system is all web based, so it is seamless. The...

May 2022
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Physician

ROI / Cost (care and feeding)

Elation Health charges us a flat rate per practitioner. There aren't any unexpected or extra...

May 2022
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Physician

Functionality and Upgrades

The vendor could improve by having live support during our business hours. It would also be great if...

May 2022
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CEO/President

Interfacing and Integration

I like seeing that the vendor is doing more integration. They are working on some things that will...

May 2022
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CEO/President

Functionality and Upgrades

I love having the solution's app for our patients. However, as a provider, I would love to see more...

May 2022
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Manager

Service and Support

I send messages to Elation Health's support people, but I don't always get responses back. Elation...

Apr 2022
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Manager

Implementation and Training

We didn't spend a lot of time getting trained on the system. We pretty much trained ourselves by...

Apr 2022
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Manager

Functionality and Upgrades

We are happy with the product as it is, so we don't really need any new technology.

Apr 2022
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Director

Future Outlook

When we purchased the solution, it was right for where we were. However, we are now growing. We are...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor processes claims under a fee-for-service model. Recently, they mentioned that they need...

Apr 2022
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CEO/President

Interfacing and Integration

We had to integrate our state’s immunization industry with ElationEMR and all the labs in the...

Mar 2022
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Physician

Implementation and Training

We rarely have training from the vendor, but they have a lot of teaching videos on their website,...

Mar 2022
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Physician

Functionality and Upgrades

ElationEMR's ease of use for end users is one of its strongest features. The system is very...

Mar 2022
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Physician

Interfacing and Integration

Elation Health recently integrated with our state's drug monitoring program account, and that has...

Mar 2022
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Physician

Interfacing and Integration

It would be great if the vendor considered a little more functionality for specialists who see a lot...

Mar 2022
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Physician

Service and Support

I hope Elation Health doesn't get sold and drop their service level. That would be disappointing for...

Mar 2022
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Physician

Relationship

We are really happy with Elation Health. I don't see the vendor making promises they can’t keep, and...

Mar 2022
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Physician

ROI / Cost (care and feeding)

Elation Health avoids charging for every little thing to the best of their ability. We really...

Mar 2022
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Physician

Functionality and Upgrades

Providers can access different windows of information very easily in ElationEMR. Since the system is...

Mar 2022
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Physician

Functionality and Upgrades

Sometimes, when the vendor updates the system, the updates have unintended negative consequences....

Mar 2022
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Physician

Functionality and Upgrades

We have had problems because of syncing with other software. Elation Health's biggest weakness is...

Mar 2022
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Physician

ROI / Cost (care and feeding)

The biggest cost with ElationEMR is actually the fax allowance. Our practice exceeds our monthly fax...

Mar 2022
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CEO/President

Functionality and Upgrades

ElationEMR is the best EMR we have had. ElationEMR is a fabulous EMR that is reasonably priced. We...

Mar 2022
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CEO/President

Service and Support

We don’t need the vendor’s support very much. Sometimes, when we have smaller issues, we have to go...

Mar 2022
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CEO/President

Service and Support

I don't see a lot of bureaucracy at Elation Health when I call. If the support team can’t fix...

Mar 2022
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CEO/President

Functionality and Upgrades

The dashboards are super easy to use. When doing point-of-care treatments with a patient, we can see...

Mar 2022
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CEO/President

Technology

Elation Health is always looking at how to do things better. Elation Health reaches out. They add...

Mar 2022
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CEO/President

Functionality and Upgrades

There are a few things that we have to do to get certain data points to show up, and those things...

Feb 2022
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CEO/President

Lessons Learned

I am glad that we don't have more patients because it would be very difficult for us to do some of...

Feb 2022
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CEO/President

Lessons Learned

People come to us all the time to ask what EMR they should use. I always say that ElationEMR is a...

Feb 2022
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CEO/President

Lessons Learned

I hope that the vendor will use our feedback to improve things with the system. Sometimes, we just...

Feb 2022
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CEO/President

Functionality and Upgrades

We have a physician-facing app, but it isn't very useful. We can't communicate with patients through...

Feb 2022
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CEO/President

Functionality and Upgrades

The solution's portal is very poor, and it isn't what our patients need. That portal is very limited...

Feb 2022
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CEO/President

Other Observations & Comments

The full version of the solution is very limited. We have multiple locations, so the solution won't...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

We haven't received any unexpected charges from the vendor. That is where the vendor really shines....

Feb 2022
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CEO/President

Relationship

I would like to keep the solution. I have looked at other systems since then, and knowing what I...

Feb 2022
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CEO/President

Service and Support

Some pieces of the solution have been fantastic. We have been able to receive customer service from...

Feb 2022
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CEO/President

Functionality and Upgrades

When we first got the system, we had to do a lot of training and playing in it and watch a lot of...

Feb 2022
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CEO/President

Technology

The system's biggest issue is its lack of security. Patients can make their own charts or come in as...

Feb 2022
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CEO/President

Relationship

Elation Health bought another system that we loved, so we thought that things were going to be...

Feb 2022
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CEO/President

Relationship

When I call the vendor, there is only an account executive there. The vendor's account executives...

Feb 2022
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CEO/President

Relationship

We feel like there is a very heavy barrier between us and the solution's owners. That has always...

Feb 2022
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CEO/President

Functionality and Upgrades

Elation Health has CQMs built in to their organization, but their ability to drive tangible outcomes...

Feb 2022
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CEO/President

Functionality and Upgrades

Overall, I think that ElationEMR is a great system for small practices. It is user friendly, it has...

Feb 2022
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CEO/President

Service and Support

ElationEMR has a lot of potential, but there are some things about it that are frustrating. The...

Feb 2022
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CEO/President

Relationship

The vendor hasn't followed through on their promises. When we talk to them about major improvements,...

Feb 2022
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Physician

Functionality and Upgrades

This solution is probably the best solution for us. It has some limitations though. The system's...

Feb 2022
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Physician

Functionality and Upgrades

The vendor could improve the system's usability on its staff side. It is difficult to manage groups...

Feb 2022
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Physician

ROI / Cost (care and feeding)

The vendor is very transparent about their prices.

Feb 2022
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Physician

Implementation and Training

We haven't required any training for the product because the product is very easy to use. The vendor...

Feb 2022
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Physician

Relationship

There isn't a consistent person from Elation Health that we can talk to who has the power to...

Feb 2022
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Physician

Implementation and Training

The product’s implementation was a pretty seamless process. The nice thing is that the product is...

Feb 2022
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Physician

Functionality and Upgrades

The product isn't optimized for an iPad, and I like to use my iPad for jotting down notes when I am...

Feb 2022
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Physician

ROI / Cost (care and feeding)

There really wasn't anything financial that was unexpected. Everything is all pretty much inclusive....

Feb 2022
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Physician

Functionality and Upgrades

All prescriptions need to be done electronically. Occasionally, I am not able to find small,...

Feb 2022
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Physician

Functionality and Upgrades

The product is a web-based solution. Its upgrades aren't visible. They happen at two in the morning,...

Feb 2022
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Physician

Functionality and Upgrades

The interface is very easy to read and use. I can find the things I need to find quickly. I can find...

Feb 2022
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Physician

Functionality and Upgrades

A lot of electronic medical records will give a physician a ton of things that they don't...

Feb 2022
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Physician

Functionality and Upgrades

I can give a patient a link to their lab result or something, and then they can just go to their...

Feb 2022
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Physician

Functionality and Upgrades

I can fax information to referral or consultation sources and that sort of thing directly from the...

Feb 2022
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Physician

Functionality and Upgrades

A small practice needs a solution that doesn’t have a lot of coding built into the billing piece,...

Feb 2022
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Physician

Functionality and Upgrades

I have to enter data for the routine health maintenance fulfillment, and that slows me down. The...

Feb 2022
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Physician

Service and Support

ElationEMR is a little overpromoted. When we originally signed up, the marketing team made a lot of...

Feb 2022
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Physician

Functionality and Upgrades

I tried to put together some of the patient input flow sheets, but the process was a bit laborious....

Feb 2022
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Physician

Interfacing and Integration

We have tried to improve access and enhance communication by adding a texting app. That is a...

Feb 2022
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Physician

Other Observations & Comments

I would be frustrated if we still had ElationEMR a year from now. The problem is that we don’t have...

Feb 2022
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Physician

Functionality and Upgrades

We hear from patients that the patient portal is difficult to navigate. Improvement there is worth considering....

Feb 2022
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CEO/President

Functionality and Upgrades

The printed output from ElationEMR is very good. We always have a printed note for the records in...

Feb 2022
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CEO/President

Service and Support

I have been pleased with Elation Health’s support. If an overnight update throws a monkey wrench...

Feb 2022
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CEO/President

Other Observations & Comments

As a smaller vendor, Elation Health has the challenge of getting incorporated into other big...

Feb 2022
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CEO/President

Interfacing and Integration

In some other EMRs, the user can enter the patient information and verify insurance through the EMR....

Feb 2022
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Physician

Functionality and Upgrades

I can print from ElationEMR. I can import documents to the hospital medical records, and I can...

Feb 2022
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Physician

ROI / Cost (care and feeding)

I have recommended ElationEMR to my colleagues, and they are all very enthusiastic about it.

Feb 2022
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CEO/President

Relationship

Elation Health’s executive involvement has actually been very good. The executives are very much involved....

Feb 2022
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CEO/President

Functionality and Upgrades

Our practice went from doing handwritten notes to using ElationEMR. Within an extremely short period...

Feb 2022
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CEO/President

Functionality and Upgrades

Our staff really loves ElationEMR, and that is important. ElationEMR is very simple and easy. We can...

Feb 2022
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Physician

ROI / Cost (care and feeding)

We haven’t experienced any unexpected costs from Elation Health. They have been very good about...

Feb 2022
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Physician

Functionality and Upgrades

The other EMRs that I have had experience with are not designed by clinical physicians. They are...

Feb 2022
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Physician

Functionality and Upgrades

Electronic prescribing in ElationEMR works great. Elation Health did a good job with that.

Feb 2022
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Physician

Relationship

The ElationEMR system is so well set up that I don't really ever call the vendor for help, but I...

Feb 2022
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CEO/President

Relationship

As Elation Health has gotten bigger, the quality of their phone and web support has dropped off. The...

Feb 2022
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CEO/President

Functionality and Upgrades

I love Elation Health’s medication module. It gives me the ability to change the dosing without...

Feb 2022
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CEO/President

Functionality and Upgrades

I would like to be able to see the entire month of the schedule at once rather than week by week....

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

What drew us to Elation Health initially was that they began as children of a physician, and that...

Feb 2022
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Physician

Functionality and Upgrades

Elation Health has forms that we can build, but those forms aren't as customizable as we need them...

Feb 2022
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Physician

Functionality and Upgrades

The solution's layout and readability are good. Its messaging function is also pretty good in terms...

Feb 2022
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Physician

Implementation and Training

Elation Health has a lot of good materials for training, like videos. The vendor is good with training....

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

I set out to find an EMR that was affordable because many EMRs are designed for larger practices...

Feb 2022
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CEO/President

Functionality and Upgrades

I like that ElationEMR was started by two children of a family practitioner who watched their dad...

Feb 2022
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CEO/President

Functionality and Upgrades

The only negative thing about ElationEMR is that its mobile app version is very limited. It is like...

Feb 2022
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CEO/President

Functionality and Upgrades

I have used a lot of EMRs, and most of them have been horrible. I read articles about how EMRs are...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

Elation Health does not nickel-and-dime. We get an enormous number of faxes, so Elation Health...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

ElationEMR's faxing capability is rudimentary. I don't know whether the holdup is on Elation...

Jan 2022
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CEO/President

Functionality and Upgrades

I have no ability to sign off on faxes other than by physically printing a document or exporting it...

Jan 2022
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CEO/President

Functionality and Upgrades

The editing capabilities are extremely rudimentary, so there is no way to provide formatted text in...

Jan 2022
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CEO/President

Relationship

When we bring issues to Elation Health's attention, they are very cheerful, but nothing happens. We...

Jan 2022
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CEO/President

Interfacing and Integration

I would like to see Elation Health offer third-party integration. Elation Health is terrible because...

Jan 2022
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Physician

Relationship

We get good notifications about updates. The new things show up and seem to work. The people I have...

Jan 2022
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Physician

Interfacing and Integration

Elation Health needs to improve the integration with another system of ours. I wish I could push a...

Jan 2022
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Physician

Other Observations & Comments

I would like to be able to set up templates for disease-specific flowcharts, like a diabetes...

Jan 2022
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Physician

Functionality and Upgrades

Elation Health is good, but they need to make some changes. We have a lot of chronic problems. I...

Jan 2022
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Physician

Technology

Lately, something happened with Elation Health's system because it is not as fast as it used to be....

Jan 2022
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CEO/President

Functionality and Upgrades

ElationEMR is very easy to use and is a very intuitive EMR. It is not too cumbersome, as it is all...

Jan 2022
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Physician

Functionality and Upgrades

I have used multiple EMRs in the past, and ElationEMR is really the best one I have come across. It...

Jan 2022
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Physician

Service and Support

There is a red button at the bottom of ElationEMR that I can use if I need help urgently. Elation...

Jan 2022
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Physician

Functionality and Upgrades

I like the system. I am not very savvy with a computer, but the system is pretty easy to use. We can...

Jan 2022
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Physician

Interfacing and Integration

I would like Elation Health to work out some issues that we have seen with the product interfacing...

Jan 2022
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Manager

Functionality and Upgrades

With Elation Health's most recent payment option, it would have been nice not having to enter in any...

Jan 2022
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Manager

Implementation and Training

The vendor does not offer training on anything unless I reach out to them.

Jan 2022
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Manager

Service and Support

Elation Health doesn't let us call their support team; the vendor only lets us send a message. We...

Jan 2022
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Manager

Functionality and Upgrades

The ease of use with ElationEMR comes from everything being on one page. Everything is right there...

Jan 2022
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Director

Service and Support

Elation Health's web support is all done over email. Sometimes, we feel like their support people...

Dec 2021
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Director

Functionality and Upgrades

We can make templates for letters, but all of the templates end up in one big pile. Then, when we...

Dec 2021
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Director

Future Outlook

The vendor is positioning themselves to give other vendors a run for their money. As much as we love...

Dec 2021
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Director

Functionality and Upgrades

Elation Health has grown, and they have been great. I love them. The solution is an easy platform to...

Dec 2021
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Director

ROI / Cost (care and feeding)

We have been able to get our money's worth from the system. I like that the vendor has a lot of...

Dec 2021
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Director

Functionality and Upgrades

Once in a while, we have a technical issue with the solution. That might sometimes be our Wi-Fi....

Dec 2021
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