ElationEMR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Operations
Elation Health has come a long way with creating what they call training universities or training...
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Loyalty, Relationship
I was fairly impressed with Elation Health's road map that I saw recently. The solution is good for...
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Value
With the system, there are things we have to pay extra for, like Note Assist and some of the AI...
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Relationship
With Elation Health’s support, when something is urgent and cannot move forward until it is...
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Product
What we’d like improved in the solution is patient communication. The big thing is that we’d really...
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Loyalty, Value
I would buy the solution again today. I've looked at other systems, and I've told colleagues about...
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Relationship
I've asked Elation Health to have a hearing screening added under the data tab. They have a vision...
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Product
I really do like the solution. It's very intuitive, and it is super easy to use. It's great for my...
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Relationship
I don't know what plan I'm under with Elation Health. When we go to the website, it doesn't tell us...
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Value
Elation Health has a great system. I like the solution a lot. I don't have too many concerns except...
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Product
Sometimes I expect things to happen a lot faster than they realistically can with Elation Health,...
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Loyalty, Relationship, Operations
We were really happy with our old system when we went live, and then that vendor merged with another...
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Relationship, Operations
Elation Health does quarterly interactive webinars where they show us their road map and what they...
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Loyalty
Elation Health is developing a new note format that will be nice when it's there, but it is not...
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Relationship
Elation Health has been extremely responsive, and when we've made suggestions or function requests,...
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Operations
Elation Health didn't provide any training or onboarding. They just had us watch videos and figure...
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Product
The system is very clinically focused. We can have the windows that we need. We have a very good...
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Relationship
Elation Health is fairly proactive in communicating if there is going to be downtime or when...
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Loyalty, Relationship
Elation Health is working on all the things we have talked about. They are continuing to trial and...
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Value
All EMRs cost so much money. Elation Health has an extra charge for fax volume that makes me crazy....
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Product
ElationEMR/PM is designed for primary care and is not like every other EMR I have ever used, which...
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Relationship, Product
I was fairly disappointed with the transfer of data from my old EHR. Elation Health promised that...
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Relationship, Operations
Elation Health's starting support team was great. They assigned me an agent who was there to train...
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Operations, Product
Elation Health's solution has a pretty intuitive interface. Users are able to jump in and do most...
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Loyalty, Product
Elation Health's solution is fairly powerful, and it has a lot of features. Jumping in and starting...
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Product
I really like the way that we import things into Elation Health's solution. We just take a scanned...
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Operations
The training for the billing was a little bit robotic. It felt kind of like they were just throwing...
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Relationship
I have struggled with some things, and the support team members have been spotty. They are hard to...
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Relationship
At one point, we requested an interface that should have been pretty standard. The vendor simply...
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Loyalty, Product
My biggest concern is that the system is actually interfering with patient care because when results...
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Relationship
The biggest issue is that when the system is up and running, it is great. When it goes down, it...
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Value
The vendor wants more money. They don't want to make things bidirectional, but we need something...
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Product
All EHRs are bad from a physician's perspective. Related to most of the EHRs that we have tried...
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Relationship, Product
Elation Health's platform is reasonably stable. It probably goes down maybe once a month, and it is...
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Product
Elation Health is pretty good about keeping up with the latest technology. The system has a scribe...
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Value
Every year, the price for Elation Health's EHR increases, and the vendor is not really giving a good...
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Product
My overall opinion of Elation Health's EHR is that it is a startup that has a lot of potential. The...
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Product
Being a California-based company where they are in the politics of things, Elation Health wasted no...
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Product
Elation Health's EHR does not let users copy forward the data from a prior note. Each time I have to...
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Relationship, Product
Elation Health's EHR is sort of the best of the worst. It could be really good if Elation Health...
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Product
One of my gripes with Elation Health's EHR is the foldering system. When users are trying to put...
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Product
Elation Health is doing a lot with AI, but I'm not really sure how AI helps me at this stage. They...
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Loyalty, Product
I’m not going to be running up and down the hill screaming that Elation Health's EHR is the greatest...
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Product
Doing medication refills in Elation Health's EHR is literally as simple as clicking a button to open...
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Operations
Elation Health technically provided a training program, but it was designed for people who can't use...
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Product
I would like to see more robust reporting from Elation Health. We include a manually entered...
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Loyalty, Value
We still have one major function that we have to outsource with Elation Health's solution, and I...
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Loyalty, Product
Overall, the simplicity of Elation Health's solution is a strong positive, and I appreciate that....
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Relationship
It has become harder to reach people at Elation Health. We are hitting more barriers and getting...
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Relationship
Elation Health is very easy to work with. Even though some of the technology isn’t quite where we...
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Product
Our main issues are on the system's billing side. The system isn't user friendly for billing...
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Relationship
I wouldn't choose Elation Health's system again because there is no dedicated support person for our...
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Relationship, Value
I don't like that Elation Health's system lacks a built-in behavioral health template. We provide...
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Product
We would like Elation Health's system to be able to extract state-specific data.
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Value
We received a big price increase without any prior notice. What is more concerning is that Elation...
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Value
Every year, Elation Health will add something new to the system. They recently added their AI...
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Loyalty, Value
Elation Health's system isn't part of our long-term plans because its price has increased way too...
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Relationship
Elation Health’s support team responds, but getting support is still such a nightmare sometimes. We...
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Product
Elation Health’s video works well. I like the sidebar's organization. Elation Health has many...
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Loyalty, Product, Value
Elation Health shoves AI stuff down our throat, and I can't say I don't want that stuff, but the...
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Product
Elation Health’s reporting capability is very limited. I can't really run reports. We can report by...
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Product
I don't know if this has anything to do with Elation Health, but pharmacies go crazy with...
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Product
I have no idea what Elation Health is doing with the templates. When a person writes a portal note...
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Operations
After the implementation years ago, a lot of the labs were missing. I didn't know the system wasn't...
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Product, Value
Elation Health’s forms, which I would love to use, just dump everything in one note, and there is a...
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Loyalty, Product
I have a list of things that I have been trying to get Elation Health to change that I'm not happy...
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Value
Elation Health charges for everything. Elation Health charges for new technology, so I don't like...
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Relationship
Elation Health’s support people do try. In the past, they weren't like that. They are improving,...
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Operations
Elation Health could improve by checking in. I think they just do seminars, and I have to go there...
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Value
Elation Health is charging for AI for notes, and we can only do a limited number. It would be great...
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Loyalty, Value
If I decided to stay with Elation Health, I would still buy Elation EMR/PM because I need it for...
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Product
I like the interface, the way I look for things in the EHR, the way the vendor has their facts, and...
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Operations
Elation Health rolled out a new AI function we can use when seeing patients. That function sounds...
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Product
I really wish Elation Health would develop an app so that when I need to do something remotely, I...
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Loyalty, Product
Elation Health is working on AI notes that providers can do while they are seeing a patient. I have...
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Relationship, Product
If we were in the market for a new core EHR or PM system, I would like to stick with Elation...
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Product
I recommend the system quite a bit. In the mobile app, Elation Health's system is very easy to log...
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Product
Elation Health's solution didn’t have everything I wanted when we switched, but they had steps in...
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Culture
We were promised some things by Elation Health that never came through. Someone from my organization...
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Operations
I don't always partake in the trainings from Elation Health, but I see the emails that they send out...
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Relationship
The things I would like to see with Elation Health's system really come down to the billing side and...
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Relationship, Product
We have repeatedly told Elation Health about an issue that has been happening for years, and they...
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Product
Logging is an issue in several ways. Even when we click the option for the system to remember us,...
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Relationship
Sometimes, it will take days to get a problem fixed or a long time to get a response. However, once...
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Loyalty, Product
I would like the system to integrate with phones and some other AI tools. I wish the system's...
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Operations
The initial training for the solution was great, but the vendor's ongoing support when we have...
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Product
When patients are sent their electronic forms from the solution to fill out prior to their...
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Relationship, Product
Using multiple solutions from Elation Health means we have one cohesive portal or place that...
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Culture, Value
Elation Health should come up with something better when it comes to cost. It is fair that we have...
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Value
Elation Health is way behind when it comes to new technology, and I don't think they will ever catch...
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Product
The system is self-explanatory. We even have pretty old people who can use the system. Users can get...
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Relationship
Elation Health's support is terrible. It is all self-serve, and it takes the vendor too long to get...
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Culture, Loyalty, Value
There was a certain thing that Elation Health really wanted us to do. We didn't do it for a while,...
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Loyalty, Value
I have been extremely happy with Elation Health. If I had to do everything over again, given the...
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Product
Elation Health isn't really big into versions. What I have been using is pretty much the same as it...
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Culture, Value
Elation Health doesn't charge for every little thing. But they give us a certain number of pages of...
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Product
There are things about Elation Health's portal I want to improve. The portal doesn't allow...
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Product
There are a few things I wish ElationEMR/PM did that it doesn't do. There are some basic upgrades I...
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Relationship, Operations
Elation Health is not very good at explaining when they have an upgrade. That is something that is a...
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Relationship, Operations
I haven't availed myself of any training, but when I have had a few questions for Elation Health,...
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Relationship, Product
There are definitely some tweaks Elation Health could make, but they haven’t made them so far, or...
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Product
Things with ElationEMR/PM have been mostly positive. It is a pretty good system overall....
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Product
The biggest headache for me with ElationEHR/PM is the patient problem list. The main issue is that...
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Product
In ElationEMR/PM, collecting patient payments requires both a phone number and an email, even though...
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Value
There will always be add-ons that not everyone needs for EHRs, so they shouldn’t be part of the...
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Operations
There were some challenges from the billing side of ElationEMR/PM. The main challenge was that the...
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Relationship, Product
There has been a major change with one of the payers, and the Elation Health team has already...
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Relationship
There have been a couple of times that I have needed to report bugs, but it doesn't happen often,...
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Product
Elation Health has recently added an AI tool for medication reconciliation as part of the system. We...
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Product
The patient passport experience is probably dependent on the app and mobile device people are using,...
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Product
One highlight of the system is the time we save because of how we interact with it. The newer AI...
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Product
Elation Health has always been thinking about things that will make it easier for physicians to...
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Operations
If I were in the market for a new core EHR or PM vendor, I would probably still choose Elation...
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Loyalty, Relationship, Product
I have worked with other products, and our practice doesn't have any dependency on third-party...
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Relationship
Elation Health’s support has been very good. Elation Health has been in contact with us regularly,...
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Product
Integration with ElationEMR/PM isn't working optimally, but that isn't Elation Health’s fault. For...
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Value
I wish that the system's upgrades didn't have additional costs. It would be nice if there were a...
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Loyalty, Value
We are on grandfathered pricing, so we are very likely to stay on the platform. The pricing is the...
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Loyalty, Product
ElationEMR/PM - Small Practices is a good product that meets most of my needs as a practitioner, but...
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Loyalty
I have enjoyed using Elation Health's system and see no need to make any changes. It has served well...
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Commentary Summary
Comment Type Breakout