ElationEMR - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Product

If a peer or friend were to call me and ask for a reference for ElationEMR, I would say that the...

Feb 2024
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CEO/President

Loyalty, Relationship

We have grown in a marketplace, including direct primary care and concierge medicine, where future...

Feb 2024
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Manager

Relationship

Elation Health does a really good job with their turnaround time and getting in touch with us and...

Jan 2024
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Manager

Relationship

There are some user accessibility suggestions that we have sent the vendor’s way, and it would be...

Jan 2024
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Manager

Operations, Product

When it comes to the app on the patient side, making sure the app is available on iPhones and...

Jan 2024
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CEO/President

Loyalty, Operations

An EMR is not a big priority to me because I mostly use it for record keeping and don't interact...

Jan 2024
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CEO/President

Loyalty, Product

I am trying to integrate ElationEMR with a lab system. I have one major lab system that is...

Jan 2024
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Physician

Relationship

Elation Health is incredibly responsive when I have questions.

Jan 2024
||
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Physician

Operations, Product

ElationEMR is really easy to implement. It takes essentially no training and is organized the way I...

Jan 2024
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CEO/President

Relationship, Operations

Overall, things have gone well with ElationEMR. My biggest issue is that I asked Elation Health some...

Jan 2024
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CEO/President

Loyalty, Product, Value

The ability to pull information from previous notes and from the history of present illness piece...

Jan 2024
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CEO/President

Product, Value

We can receive labs in ElationEMR, but we really can't do lab orders and stuff like that. We spent a...

Jan 2024
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CEO/President

Product

If I were telling someone about ElationEMR, I would say every medical record has problems, but this...

Jan 2024
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Manager

Product

We use another patient information solution that is integrated with ElationEMR, and sometimes they...

Jan 2024
||
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Manager

Relationship

Elation Health’s response time to concerns is very good. If we send them something that is not...

Jan 2024
||
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Manager

Relationship, Product

Elation EMR is pretty good. It is very easy to work through compared to another system we were using...

Jan 2024
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Manager

Product

We have been with Elation Health for several years, and we recommend them. We mention that a lot...

Jan 2024
||
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Manager

Operations

Elation Health gives us a library to look at things first before jumping to take care of us or...

Jan 2024
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Physician

Loyalty, Product

We went with ElationEMR for the ability to customize our visits. There are a lot of canned visits...

Jan 2024
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Physician

Relationship, Operations

Elation Health was very helpful in getting us set up and helping us move over from our old EHR. It...

Jan 2024
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Physician

Product

Having a telemedicine solution that is viable for every provider who works in the clinic is...

Jan 2024
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Physician

Operations, Product

I am computer savvy, but some providers are not, and it was easy to get everyone on board using...

Jan 2024
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Physician

Operations, Product

I would tell someone a couple of things about the system. First, ElationEMR is easy to use. Second,...

Jan 2024
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CEO/President

Relationship, Relationship, Product, Product

We have been struggling with a couple of issues in the system that don't seem to be in the vendor's...

Jan 2024
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CEO/President

Value, Value

We have yet to avail ourselves to Elation Health's billing function. I know that the vendor has an...

Jan 2024
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CMO

Relationship

Our customer service people are super responsive. We have a bit of frustration with the support....

Dec 2023
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CMO

Relationship

Our customer service person, whom we have worked with for a long time, is fantastic and super responsive....

Dec 2023
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CMO

Product

The ease of use, ease of getting providers set up, and comfort that we have with the system are...

Dec 2023
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CMO

Relationship

Things that we have put as a priority, Elation Health has definitely followed through on, such as...

Dec 2023
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CMO

Operations, Product

ElationEMR is one of the easiest EMRs out there. The interface is very easy to understand,...

Dec 2023
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CMO

Loyalty

We do quite a few things externally. Ultimately, I don't know whether we will move everything into...

Dec 2023
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Physician

Product

The integration with our third-party billing system occasionally goes down, but that is pretty rare....

Nov 2023
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Physician

Product

The ease of use is quite strong in the system. The look and feel of it are great.

Nov 2023
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Physician

Product

The eSigning of consent forms via the eSignature tool is important.

Nov 2023
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Physician

Product

A texting solution within ElationEMR would be helpful. For instance, we could text all the forms for...

Nov 2023
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Physician

Product

ElationEMR used to support our integration or interoperability goals, but now we are doing more...

Oct 2023
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Physician

Product

Generally, the user interface is straightforward and intuitive. Part of that is because of my...

Oct 2023
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Physician

Relationship

The people I work with at Elation Health are usually good at getting back to me within an hour or so...

Oct 2023
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Physician

Operations

When Elation Health rolled out the more robust billing and appointments, it didn't seem like they...

Oct 2023
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Physician

Loyalty, Relationship, Product

The system is good, but it hasn't changed in a very long time. Computer systems and AI have changed...

Oct 2023
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Physician

Product

I would like to have some sort of medical AI tool. Elation Health doesn't currently offer anything...

Oct 2023
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Physician

Operations

I could call Elation Health and get one-on-one training, but most of their training is done by short...

Oct 2023
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Physician

Relationship, Operations

I wish Elation Health had some sort of group where we could get together regularly, make suggestions...

Oct 2023
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Physician

Loyalty

Elation Health is part of our long-term plans unless something changes drastically with the vendor....

Oct 2023
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Physician

Relationship

Elation Health is wonderful. They have a help prompt, and if I need to make a suggestion about new...

Oct 2023
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Physician

Culture, Value

The product has a flat monthly fee per provider, so we just pay on a monthly basis. Elation Health...

Oct 2023
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Physician

Product

I like that we can communicate directly with the patients in the system by way of email; that is a...

Oct 2023
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Physician

Operations, Product

The communication in the system is nice. I wish we could text through the system, but we can't....

Oct 2023
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Physician

Value

It is easy to document things in the system. The vendor just upgraded or changed their prescription...

Oct 2023
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Physician

Product

Elation Health could improve their system. The system has pretty much all of the physicians in the...

Oct 2023
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Physician

Product

Something that we would like to see from Elation Health is more refinement of what they already...

Oct 2023
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Physician

Culture, Operations, Value

ElationEMR is so simple that I can sit down with someone and give them a 10-minute explanation of...

Oct 2023
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Physician

Relationship

Anything that Elation Health has straightforwardly said they were going to fix, they have fixed....

Oct 2023
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Physician

Relationship, Value

Elation Health is constantly upgrading aspects of ElationEMR in a way that I haven't experienced...

Oct 2023
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Physician

Product

ElationEMR is supposed to have interoperability with other EMRs, and we haven’t really seen that. We...

Oct 2023
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Physician

Relationship, Product

A lot of the solutions that we have used before have been clunky and very difficult to use. But with...

Oct 2023
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Physician

Relationship

Whenever we click the button for urgent support in ElationEMR, a thing pops up right away, and...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

I have never gotten Elation Health to problem solve for me. They aren't engaged or invested in our...

Oct 2023
||
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Manager

Relationship, Relationship, Operations, Operations

I cannot get ahold of a real person at Elation Health. I can sign up for a class, but when I do,...

Oct 2023
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(0)
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Manager

Product, Product

My doctors love ElationEMR. It is easy to use. The portion of the system that our doctors use is...

Oct 2023
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Manager

Product, Product

With all the KPIs I need, I would like ElationEMR to be more practice specific; I want to be able to...

Oct 2023
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Manager

Value, Value

Elation Health wants to charge us for faxes and anything over a certain amount, so they don't...

Oct 2023
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Manager

Product, Product

I would tell other organizations that as easy as ElationEMR is and as much as our doctors love it,...

Oct 2023
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Manager

Relationship, Relationship

Every single time Elation Health does an update, I can guarantee that there will be prescription...

Oct 2023
||
(0)
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Physician

Product

Overall, I really like ElationEMR and have had a very good experience with it. I trialed several...

Oct 2023
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(0)
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Physician

Product

Elation Health recently rolled out a new template for prescribing. With the old template, controlled...

Oct 2023
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Physician

Relationship, Operations

Elation Health has a bunch of great online training videos, and their support team is really...

Oct 2023
||
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Physician

Product, Value

There are not many providers that love their electronic medical record, but I actually love...

Oct 2023
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(0)
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Physician

Product

Elation Health has been trying to improve how their calendar function interacts with Google Calendar...

Oct 2023
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Physician

Loyalty, Value

We have third-party software we use for our monthly billing that costs a percentage of what we make,...

Oct 2023
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CEO/President

Product

If I had to start over, I would choose Elation Health’s all-in-one system because it sometimes gets...

Oct 2023
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CEO/President

Operations

I haven't had to contact Elation Health a lot over the years because my onboarding was really good....

Oct 2023
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CEO/President

Relationship

The vendor needs to improve their customer service. We can't actually talk to a human being unless...

Oct 2023
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CEO/President

Product

Elation Health did a switcheroo on us. They offer a product that includes ElationEMR, Hint, and...

Oct 2023
||
(0)
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CEO/President

Value

The new all-in-one system that Elation Health rolled out is cheaper than paying for ElationEMR...

Oct 2023
||
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CEO/President

Relationship, Product

When I contact Elation Health about things I need, they tell me no. For example, I contacted them to...

Oct 2023
||
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Physician

Loyalty, Product, Value

I would 100% choose ElationEMR again. I looked really hard at another vendor whose product was more...

Oct 2023
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Physician

Product

I would like to see the template process improved a bit. It is a little wonky or flat. It is kind of...

Oct 2023
||
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CEO/President

Relationship

Elation Health’s support team is excellent. Every interaction I have is promptly handled, and they...

Sep 2023
||
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CEO/President

Loyalty, Product

We are stuck with a practice management package that does not integrate with ElationEMR, so there is...

Sep 2023
||
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CEO/President

Operations, Product

ElationEMR is incredibly intuitive, so it requires very little training. The best thing about it is...

Sep 2023
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CEO/President

Product

ElationEMR has been pretty good. The only thing that Elation Health could deliver more on would be...

Aug 2023
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CEO/President

Operations

It requires very little training to use ElationEMR. If there is anything we don't know, we don’t...

Aug 2023
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CEO/President

Relationship

Elation Health’s support team used to be pretty terrible, but they really upped their game.

Aug 2023
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CEO/President

Product

The EMR itself does everything we need it to do for the most part, but the vendor hasn't really made...

Aug 2023
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Physician

Loyalty

There are other EHRs out there that are being developed. Elation Health still has a leg up in a lot...

Jun 2023
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Physician

Relationship, Product

We have asked for little modifications for the system many times. For example, there are requests...

Jun 2023
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Physician

Operations

The instructional videos that the vendor has are great. Those videos walk us through things. We also...

Jun 2023
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Physician

Relationship

We don't know what the vendor is planning to do with their investments or what kind of upgrades they...

Jun 2023
||
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Physician

Relationship

Elation Health puts bulletins in the top bar of the product. That is nice because we notice them....

Jun 2023
||
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Physician

Product

The system is serviceable, but interested organizations should know what they want to do with it. If...

Jun 2023
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Physician

Product, Value

The system is very complicated. It is up to us to keep demanding improvements so that the vendor...

Jun 2023
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Analyst/Coordinator

Product

ElationEMR is straightforward and user friendly, and it is easy to find different pieces of...

May 2023
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Analyst/Coordinator

Product

The annual screening section in the sidebar of ElationEMR does not have information that is actively...

May 2023
||
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Analyst/Coordinator

Product

Some of the scheduling features are difficult to integrate with other products. If anything could be...

May 2023
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Analyst/Coordinator

Operations

We don’t receive ongoing training directly from Elation Health, but there are opportunities for it...

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

The template functionality in ElationEMR is very clunky, and the formatting is weird and hard to...

May 2023
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(0)
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Physician

Loyalty, Product

We would like a scheduling reminder system that allows us to have a different phone number for each...

May 2023
||
(0)
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Physician

Product

We love the EMR. We love the scheduling parts, and the actual workflow of making patient notes. That...

May 2023
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Physician

Product

ElationEMR’s online scheduling would be nice to use, but we are not benefiting from it currently. We...

May 2023
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(0)
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Physician

Operations

The initial training was fantastic. We haven’t received any training since then. Elation Health will...

May 2023
||
(0)
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Physician

Product

We would love to get some automation for getting vital signs into the progress notes. There are a...

May 2023
||
(0)
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Physician

Relationship

The customer support team has been excellent. They clarify what is available, and they take the...

May 2023
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(0)
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Physician

Product

Some things should improve in ElationEMR. There is no outbound fax feature. We only have an inbox...

May 2023
||
(0)
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Physician

Culture, Relationship, Product

A problem I have is that there are no notifications. For example, I sent a letter to somebody months...

May 2023
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(0)
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Physician

Relationship

I want Elation Health to keep the personal assistant to the providers. It is convenient. Without...

May 2023
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Physician

Relationship, Product

ElationEMR is good overall. It is user friendly, and the vendor pretty much keeps all their promises....

May 2023
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(0)
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Physician

Value

Elation Health doesn’t avoid charging for every little thing. There is a surcharge when I charge a...

May 2023
||
(0)
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Physician

Relationship, Operations

Elation Health can't always implement things from our wish list. The things that we want aren't...

May 2023
||
(0)
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Physician

Operations

ElationEMR is reasonably user friendly. I don't feel like I have needed any training on it. However,...

May 2023
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Physician

Product

Interoperability is the biggest area where ElationEMR could be even more useful. We would like to...

May 2023
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Physician

Product

Lately, the system has had some weird technical glitches. For example, there are some patient...

May 2023
||
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Physician

Product

There are some awesome things in the system. For example, there are some things that have been very...

May 2023
||
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Physician

Relationship

Overall, we are very satisfied with Elation Health. They are generally very responsive. I think...

May 2023
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Physician

Culture, Relationship, Operations

Everything with ElationEMR has been seamless. Elation Health has done a great job from the very beginning....

May 2023
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Physician

Relationship

Elation Health has been very proactive, and they have always been responsive to our questions. They...

May 2023
||
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Physician

Product, Value

Although the product is not as cheap as it used to be, it is still a good platform. The product is...

May 2023
||
(0)
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Physician

Value

I personally think having a lot of products is a waste of money, but I am not being fair; I am...

May 2023
||
(0)
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Physician

Relationship

If anybody asks me for a system recommendation, I refer them to Elation Health's EMR.

May 2023
||
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Physician

Product

I don't like the newest upgrade for the billing part. When I put in my code for the office visit and...

Apr 2023
||
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Physician

Operations

Elation Health offers training. We get a little banner at the top of the solution saying that the...

Apr 2023
||
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Physician

Relationship, Product

We have a little issue with communicating with other entities. Whenever we send referrals, some...

Apr 2023
||
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Physician

Product

I like that we can build our own templates. We can freestyle handwrite or type in what we want or do...

Apr 2023
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Physician

Product

Everybody loves ElationEMR. We can look at so many different screens at the same time and move them...

Apr 2023
||
(0)
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Physician

Relationship

Elation Health always answers my questions when I ask, but the vendor is sometimes slow. But there...

Apr 2023
||
(0)
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Physician

Product

The way I have to share certain documents in ElationEMR with patients is really cumbersome. I have...

Apr 2023
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(0)
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Physician

Loyalty

I am not too sure whether ElationEMR is part of our long-term plans. If everything could...

Apr 2023
||
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Physician

Relationship

Elation Health promises really great customer service, but the service could be better. I don’t...

Apr 2023
||
(0)
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Physician

Product, Product

I would buy ElationEMR again. We haven't had to look and see what else is out there because we have...

Apr 2023
||
(0)
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Physician

Relationship, Relationship

Elation Health isn’t keeping their promises. We have had a few issues that haven't been totally...

Apr 2023
||
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Physician

Product, Product

We have problems with prescriptions failing to go through the ePrescription process. If I am sending...

Apr 2023
||
(0)
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Physician

Relationship, Relationship

We don’t always know what is new with Elation Health. We are not staying up on their messaging...

Apr 2023
||
(0)
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CEO/President

Product, Product

In my experience, ElationEMR is definitely the best system that I have come across. It is the best...

Apr 2023
||
(0)
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CEO/President

Product, Product

There are just a few things that are irritating about Elation Health. But for the most part, they...

Apr 2023
||
(0)
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CEO/President

Operations, Operations

When we first started using ElationEMR, the training was adequate and very appropriate. We really...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

From what we have heard, it sounds like the vendor is very responsive to things that their clients...

Apr 2023
||
(0)
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Manager

Relationship

Elation Health is definitely not proactive. They hang on to issues for as long as they can until I...

Apr 2023
||
(0)
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Manager

Loyalty

I predict that my satisfaction will be higher next year because we have worked around the weirdness...

Apr 2023
||
(0)
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Manager

Loyalty, Relationship, Operations, Value

The amount of work it takes to get a new EMR is astonishing, so we would absolutely not buy...

Apr 2023
||
(0)
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Manager

Relationship, Operations

ElationEMR has a beautiful design. I love the design. It is easy to find things. The vendor does a...

Apr 2023
||
(0)
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CEO/President

Relationship, Product

We have a long-standing concern with Elation Health that has to do with the system's ability to flag...

Mar 2023
||
(0)
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CEO/President

Product

The product requires a lot of clicks. I wind up generating a whole row of windows just because I am...

Mar 2023
||
(0)
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CEO/President

Product

We use ElationEMR as a repository, and we use the chart as a working document for present medical...

Mar 2023
||
(0)
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CEO/President

Product

The mobile app for providers now has a scheduling feature, but it takes me 60–90 seconds to...

Mar 2023
||
(0)
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CEO/President

Product

The vendor could allow other companies to integrate their products with the EMR so that those...

Mar 2023
||
(0)
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CEO/President

Relationship

Several times over the last several years, we have been given customer support representatives by...

Mar 2023
||
(0)
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CEO/President

Loyalty, Value

It would be very costly to leave Elation Health, and I don't have the time or money to leave. The...

Mar 2023
||
(0)
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CEO/President

Relationship

90% of the time when I submit a bug, a feature request, or some comments, I hear nothing from...

Mar 2023
||
(0)
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CEO/President

Loyalty

If Elation Health can improve their product faster than their competitors can improve their own...

Mar 2023
||
(0)
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CEO/President

Operations

Elation Health’s product is relatively easy to use, so users can often train themselves. However, if...

Mar 2023
||
(0)
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CEO/President

Product

The basic functionality of the product works, but in the vendor's marketing, the vendor is promising...

Mar 2023
||
(0)
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CEO/President

Relationship, Product

The product does provide an API so that other products can be implemented and integrated with the...

Mar 2023
||
(0)
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CEO/President

Product

The basic functionality for the process of documenting patient care is good. However, the support...

Mar 2023
||
(0)
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Manager

Operations, Product

I am not computer savvy, but ElationEMR is pretty easy to use and navigate. There are a lot of...

Mar 2023
||
(0)
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Manager

Relationship

We have had issues, and it is hard to get in touch with the vendor if ElationEMR goes down. I have...

Mar 2023
||
(0)
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Manager

Operations

Elation Health is always offering training sessions, but I am not always able to get on and do them....

Mar 2023
||
(0)
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Manager

Product, Value

There is a button to do referrals within the product and fax them off, but that button never works....

Mar 2023
||
(0)
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CEO/President

Relationship, Operations

Elation Health has seminars that we can attend, and I know who the vendor's founders and executives...

Mar 2023
||
(0)
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CEO/President

Product

The system's primary gap is with the communication platform that they have. We use a separate...

Mar 2023
||
(0)
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CEO/President

Relationship

Elation Health will get on things that we need right away, but if something is less urgent, then...

Mar 2023
||
(0)
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CEO/President

Product

Elation Health's system works well. There are some areas where there aren't dot phrases or macros...

Mar 2023
||
(0)
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CEO/President

Operations, Product

A lot of the system's updates happen in the background, so we haven't had to implement an update in...

Mar 2023
||
(0)
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Physician

Relationship

I don't really know how Elation Health informs us of new things. I haven't really seen them do that.

Mar 2023
||
(0)
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Physician

Relationship

With Elation Health’s support, we have to wait a period of time before the support team gets back to...

Mar 2023
||
(0)
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Physician

Product

In ElationEMR, when we upload documents, it would be nice if we could highlight and copy a bunch of...

Mar 2023
||
(0)
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Director

Culture, Product

Elation Health lacks a lot of functionalities that we would consider to be essential. For example,...

Mar 2023
||
(0)
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Director

Culture

Elation Health's system isn't where we want it to be. The vendor is clearly trying to move toward an...

Mar 2023
||
(0)
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Director

Product

We have a member services team that can help us schedule appointments, but we can't give them the...

Mar 2023
||
(0)
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Director

Product

There are a lot of software quality and security risks that concern us. The clinical documentation...

Mar 2023
||
(0)
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Physician

Product

There are a few integrations that are missing with ElationEMR. The downside of the product is that...

Mar 2023
||
(0)
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Physician

Product

Elation Health’s new Workspaces feature is a great upgrade, and I would like to see the vendor...

Mar 2023
||
(0)
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Physician

Relationship, Product

The vendor could improve in the health maintenance area. We want things to be consistent and not...

Mar 2023
||
(0)
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Director

Product

Elation Health's lab-order workflow is clunky. There isn't a place to scan a barcode for a lab...

Mar 2023
||
(0)
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Director

Product

One thing that has been difficult with Elation Health is that their API performance has been a...

Mar 2023
||
(0)
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Director

Relationship

Elation Health's people have been great to work with. We message them when things go wrong, and they...

Mar 2023
||
(0)
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Physician

Product

Overall, Elation Health's system is very user friendly. It is very modern compared to certain...

Mar 2023
||
(0)
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Physician

Product

Sometimes, I can't see who wrote the last note on something in the system until we fully expand...

Mar 2023
||
(0)
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Physician

Operations

The availability of the vendor’s training is good. The trainings are all self-serve videos and...

Mar 2023
||
(0)
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Physician

Product

ElationEMR is well made for providers' ease of use. It is super easy to use and makes it easy to get...

Mar 2023
||
(0)
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Director

Product

Elation Health is missing the functionality necessary to do a nurse-only virtual visit. There has to...

Mar 2023
||
(0)
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Physician

Product

I would like the vendor to make the processes of prescribing and refilling prescriptions of...

Mar 2023
||
(0)
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Physician

Product

The product works well in a model for direct primary care.

Mar 2023
||
(0)
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Physician

Product

I don't know whether I have specific upgrades, but Elation Health adds different features that...

Mar 2023
||
(0)
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Physician

Value

I am always recommending the product; it is very easy to use, user friendly, functional, and...

Mar 2023
||
(0)
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CEO/President

Product

There are several bugs in ElationEMR that I wish Elation Health would fix. When I amend a note that...

Mar 2023
||
(0)
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CEO/President

Product

I would appreciate it if an insurance eligibility functionality were available in ElationEMR. That...

Mar 2023
||
(0)
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CEO/President

Loyalty

When I was trying to find an EHR, I reviewed dozens of different systems, and I chose ElationEMR...

Mar 2023
||
(0)
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CEO/President

Product

ElationEMR does not have a function where I can copy sections from the patient’s previous chart. My...

Mar 2023
||
(0)
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CEO/President

Operations, Product

We can copy the review of the system to a new chart with one click. That is great. But we can't copy...

Mar 2023
||
(0)
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CEO/President

Relationship

Elation Health used to email me about cases I had reported and tell me what they were going to do....

Mar 2023
||
(0)
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