ElationEMR - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Elation Health has been a bit better in the last couple of years at being engaged. Before, they...
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Relationship
The executives from Elation Health are hard to get ahold of. We don’t see them or hear from them at...
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Relationship, Product
Elation Health recently hired a medical officer, and I have heard good things about that person from...
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Operations, Product
The documentation and charts in ElationEMR are very intuitive. When we have new staff members, we...
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Product
One thing that has been a disappointment is the connectivity for scheduling. A few years ago,...
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Product
Elation Health could work on enhancing their app because it is basic for physicians and patients. I...
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Loyalty, Product
When we were looking at solutions, ElationEMR won out because it was just a good clinical...
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Culture, Relationship
I don't know what the vendor has promised us, but when we have questions, Elation Health takes care...
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Operations, Product
Fundamentally, the good news about Elation Health is that they have created a really easy-to-use,...
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Relationship
ElationEMR is an excellent clinical record-keeping system. There are a lot of aspects, but if we...
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Operations, Product
I like that we can use the system to send messages to patients and have them send messages back to...
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Product
My hope and dream is for ElationEMR to be user friendly for international and overseas patients....
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Loyalty
I don't know that the success of our practice is necessarily coming from Elation Health. Personally,...
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Loyalty, Relationship
I would like to stay with Elation Health. One of the things that I have noticed is that Elation...
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Loyalty
We considered Elation Health’s practice management system, but their upcharge was pretty...
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Product
Fax integration can be tricky. I prefer being completely paperless. It would be preferable to sign...
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Product
I would like ElationEMR to have more flexibility with care plans and the ability to send things to...
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Product
ElationEMR needs more flexibility with compounded prescriptions. It can be difficult to fill and...
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Product
We use another product to send group messages to our patients because Elation Health's tool doesn't...
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Culture, Relationship
Elation Health doesn't promise much. My biggest complaint about Elation Health is that we can...
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Relationship
I don't feel like I’m talking to people who are empowered to fix problems; when I bring problems up...
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Loyalty
We are figuring out right now whether ElationEMR is part of our long-term plans. There is a chance...
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Loyalty, Relationship
Elation Health doesn't have a billing platform, so we were using them for their EHR and RCM...
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Product
Elation Health's EMR doesn’t have great total connectivity to all other EMRs. We have a lot of...
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Culture
We have a pretty good deal in what we are paying Elation Health for ElationEMR; it is way better...
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Loyalty, Product
ElationEMR is very easy. I love that I can access ElationEMR very easily on my phone, my iPad, or a...
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Relationship
I have wasted enough time giving Elation Health feedback. The fact that this survey is being...
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Product
ElationEMR should function better. All clients constantly request features to be fixed, and those...
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Relationship, Operations
The vendor's informational articles and videos often answer questions. The office hours are helpful...
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Product
Overall, ElationEMR is a good EMR option. However, it definitely has room for improvement in a few...
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Product
I would like to have a vital sign indicating the last menstruation for all female patients over the...
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Product, Value
Elation Health’s patient portal is awful, so we use a third-party solution for that. It is terrible...
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Value
Elation Health wanted to charge me an arm and a leg for something, and they eventually agreed to...
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Operations
Elation Health’s lack of training is the worst. When I onboard a new provider, there are parts of...
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Operations
The system is decently intuitive, and the vendor has some better training now than they did the last...
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Relationship
I talked with a salesperson from Elation Health, and they were amazing. They were so helpful and...
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Relationship
Working with Elation Health is a struggle. Their customer service and ability to answer questions...
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Product, Value
The product is great as long as we don't run into an issue. The product does the job, and it makes...
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Product
The routine health maintenance updates are one thing I would like to see in ElationEMR. I would also...
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Loyalty
We are always looking for something better than ElationEMR. We haven't quite found it yet. We have...
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Loyalty, Product
We have not investigated ElationEMR for patient intake so much. It is going to take some time to...
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Relationship
We saw a demonstration from Elation Health a while ago showing beta testing where there was clearly...
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Product
Elation Health could do a bit better in showing the preventative services for each patient that need...
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Culture, Relationship, Value
We have been on a pretty much set fee for most of the time we have been on ElationEMR, and that has...
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Product
The way that we use ElationEMR in the triple-pain mechanism is helpful in that we can keep a running...
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Product
ElationEMR is great for a single provider office and its purposes. But with multiple providers, we...
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Product
One of my biggest complaints about ElationEMR is that it has a lot of functionalities, but they are...
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Relationship
Support is a weak area for Elation Health. They are not always as responsive as we would like, and...
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Operations, Product
ElationEMR is a great EMR. It is really easy to use and intuitive, and I have seen that with...
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Culture, Loyalty, Relationship
Elation Health advertised an open API, lots of integrations, a partnership, and an ecosystem. Those...
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Product
If a peer or friend were to call me and ask for a reference for ElationEMR, I would say that the...
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Loyalty, Relationship
We have grown in a marketplace, including direct primary care and concierge medicine, where future...
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Relationship
Elation Health does a really good job with their turnaround time and getting in touch with us and...
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Relationship
There are some user accessibility suggestions that we have sent the vendor’s way, and it would be...
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Operations, Product
When it comes to the app on the patient side, making sure the app is available on iPhones and...
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Loyalty, Operations
An EMR is not a big priority to me because I mostly use it for record keeping and don't interact...
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Loyalty, Product
I am trying to integrate ElationEMR with a lab system. I have one major lab system that is...
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Relationship
Elation Health is incredibly responsive when I have questions.
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Operations, Product
ElationEMR is really easy to implement. It takes essentially no training and is organized the way I...
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Relationship, Operations
Overall, things have gone well with ElationEMR. My biggest issue is that I asked Elation Health some...
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Loyalty, Product, Value
The ability to pull information from previous notes and from the history of present illness piece...
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Product, Value
We can receive labs in ElationEMR, but we really can't do lab orders and stuff like that. We spent a...
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Product
If I were telling someone about ElationEMR, I would say every medical record has problems, but this...
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Product
We use another patient information solution that is integrated with ElationEMR, and sometimes they...
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Relationship
Elation Health’s response time to concerns is very good. If we send them something that is not...
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Relationship, Product
Elation EMR is pretty good. It is very easy to work through compared to another system we were using...
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Product
We have been with Elation Health for several years, and we recommend them. We mention that a lot...
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Operations
Elation Health gives us a library to look at things first before jumping to take care of us or...
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Loyalty, Product
We went with ElationEMR for the ability to customize our visits. There are a lot of canned visits...
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Relationship, Operations
Elation Health was very helpful in getting us set up and helping us move over from our old EHR. It...
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Product
Having a telemedicine solution that is viable for every provider who works in the clinic is...
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Operations, Product
I am computer savvy, but some providers are not, and it was easy to get everyone on board using...
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Operations, Product
I would tell someone a couple of things about the system. First, ElationEMR is easy to use. Second,...
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Relationship, Relationship, Product, Product
We have been struggling with a couple of issues in the system that don't seem to be in the vendor's...
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Value, Value
We have yet to avail ourselves to Elation Health's billing function. I know that the vendor has an...
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Relationship
Our customer service people are super responsive. We have a bit of frustration with the support....
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Relationship
Our customer service person, whom we have worked with for a long time, is fantastic and super responsive....
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Product
The ease of use, ease of getting providers set up, and comfort that we have with the system are...
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Relationship
Things that we have put as a priority, Elation Health has definitely followed through on, such as...
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Operations, Product
ElationEMR is one of the easiest EMRs out there. The interface is very easy to understand,...
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Loyalty
We do quite a few things externally. Ultimately, I don't know whether we will move everything into...
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Product
The integration with our third-party billing system occasionally goes down, but that is pretty rare....
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Product
The ease of use is quite strong in the system. The look and feel of it are great.
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Product
The eSigning of consent forms via the eSignature tool is important.
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Product
A texting solution within ElationEMR would be helpful. For instance, we could text all the forms for...
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Product
ElationEMR used to support our integration or interoperability goals, but now we are doing more...
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Product
Generally, the user interface is straightforward and intuitive. Part of that is because of my...
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Relationship
The people I work with at Elation Health are usually good at getting back to me within an hour or so...
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Operations
When Elation Health rolled out the more robust billing and appointments, it didn't seem like they...
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Loyalty, Relationship, Product
The system is good, but it hasn't changed in a very long time. Computer systems and AI have changed...
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Product
I would like to have some sort of medical AI tool. Elation Health doesn't currently offer anything...
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Operations
I could call Elation Health and get one-on-one training, but most of their training is done by short...
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Relationship, Operations
I wish Elation Health had some sort of group where we could get together regularly, make suggestions...
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Loyalty
Elation Health is part of our long-term plans unless something changes drastically with the vendor....
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Relationship
Elation Health is wonderful. They have a help prompt, and if I need to make a suggestion about new...
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Culture, Value
The product has a flat monthly fee per provider, so we just pay on a monthly basis. Elation Health...
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Product
I like that we can communicate directly with the patients in the system by way of email; that is a...
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Operations, Product
The communication in the system is nice. I wish we could text through the system, but we can't....
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Value
It is easy to document things in the system. The vendor just upgraded or changed their prescription...
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Product
Elation Health could improve their system. The system has pretty much all of the physicians in the...
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Product
Something that we would like to see from Elation Health is more refinement of what they already...
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Culture, Operations, Value
ElationEMR is so simple that I can sit down with someone and give them a 10-minute explanation of...
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Relationship
Anything that Elation Health has straightforwardly said they were going to fix, they have fixed....
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Relationship, Value
Elation Health is constantly upgrading aspects of ElationEMR in a way that I haven't experienced...
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Product
ElationEMR is supposed to have interoperability with other EMRs, and we haven’t really seen that. We...
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Relationship, Product
A lot of the solutions that we have used before have been clunky and very difficult to use. But with...
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Relationship
Whenever we click the button for urgent support in ElationEMR, a thing pops up right away, and...
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Loyalty, Loyalty, Relationship, Relationship
I have never gotten Elation Health to problem solve for me. They aren't engaged or invested in our...
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Relationship, Relationship, Operations, Operations
I cannot get ahold of a real person at Elation Health. I can sign up for a class, but when I do,...
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Product, Product
My doctors love ElationEMR. It is easy to use. The portion of the system that our doctors use is...
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Product, Product
With all the KPIs I need, I would like ElationEMR to be more practice specific; I want to be able to...
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Value, Value
Elation Health wants to charge us for faxes and anything over a certain amount, so they don't...
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Product, Product
I would tell other organizations that as easy as ElationEMR is and as much as our doctors love it,...
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Relationship, Relationship
Every single time Elation Health does an update, I can guarantee that there will be prescription...
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Product
Overall, I really like ElationEMR and have had a very good experience with it. I trialed several...
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Product
Elation Health recently rolled out a new template for prescribing. With the old template, controlled...
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Relationship, Operations
Elation Health has a bunch of great online training videos, and their support team is really...
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Product, Value
There are not many providers that love their electronic medical record, but I actually love...
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Product
Elation Health has been trying to improve how their calendar function interacts with Google Calendar...
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Loyalty, Value
We have third-party software we use for our monthly billing that costs a percentage of what we make,...
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Product
If I had to start over, I would choose Elation Health’s all-in-one system because it sometimes gets...
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Operations
I haven't had to contact Elation Health a lot over the years because my onboarding was really good....
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Relationship
The vendor needs to improve their customer service. We can't actually talk to a human being unless...
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Product
Elation Health did a switcheroo on us. They offer a product that includes ElationEMR, Hint, and...
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Value
The new all-in-one system that Elation Health rolled out is cheaper than paying for ElationEMR...
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Relationship, Product
When I contact Elation Health about things I need, they tell me no. For example, I contacted them to...
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Loyalty, Product, Value
I would 100% choose ElationEMR again. I looked really hard at another vendor whose product was more...
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Product
I would like to see the template process improved a bit. It is a little wonky or flat. It is kind of...
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Relationship
Elation Health’s support team is excellent. Every interaction I have is promptly handled, and they...
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Loyalty, Product
We are stuck with a practice management package that does not integrate with ElationEMR, so there is...
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Operations, Product
ElationEMR is incredibly intuitive, so it requires very little training. The best thing about it is...
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Product
ElationEMR has been pretty good. The only thing that Elation Health could deliver more on would be...
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Operations
It requires very little training to use ElationEMR. If there is anything we don't know, we don’t...
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Relationship
Elation Health’s support team used to be pretty terrible, but they really upped their game.
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Product
The EMR itself does everything we need it to do for the most part, but the vendor hasn't really made...
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Loyalty
There are other EHRs out there that are being developed. Elation Health still has a leg up in a lot...
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Relationship, Product
We have asked for little modifications for the system many times. For example, there are requests...
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Operations
The instructional videos that the vendor has are great. Those videos walk us through things. We also...
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Relationship
We don't know what the vendor is planning to do with their investments or what kind of upgrades they...
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Relationship
Elation Health puts bulletins in the top bar of the product. That is nice because we notice them....
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Product
The system is serviceable, but interested organizations should know what they want to do with it. If...
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Product, Value
The system is very complicated. It is up to us to keep demanding improvements so that the vendor...
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Product
ElationEMR is straightforward and user friendly, and it is easy to find different pieces of...
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Product
The annual screening section in the sidebar of ElationEMR does not have information that is actively...
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Product
Some of the scheduling features are difficult to integrate with other products. If anything could be...
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Operations
We don’t receive ongoing training directly from Elation Health, but there are opportunities for it...
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Loyalty, Product
The template functionality in ElationEMR is very clunky, and the formatting is weird and hard to...
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Loyalty, Product
We would like a scheduling reminder system that allows us to have a different phone number for each...
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Product
We love the EMR. We love the scheduling parts, and the actual workflow of making patient notes. That...
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Product
ElationEMR’s online scheduling would be nice to use, but we are not benefiting from it currently. We...
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Operations
The initial training was fantastic. We haven’t received any training since then. Elation Health will...
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Product
We would love to get some automation for getting vital signs into the progress notes. There are a...
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Relationship
The customer support team has been excellent. They clarify what is available, and they take the...
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Product
Some things should improve in ElationEMR. There is no outbound fax feature. We only have an inbox...
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Culture, Relationship, Product
A problem I have is that there are no notifications. For example, I sent a letter to somebody months...
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Relationship
I want Elation Health to keep the personal assistant to the providers. It is convenient. Without...
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Relationship, Product
ElationEMR is good overall. It is user friendly, and the vendor pretty much keeps all their promises....
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Value
Elation Health doesn’t avoid charging for every little thing. There is a surcharge when I charge a...
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Relationship, Operations
Elation Health can't always implement things from our wish list. The things that we want aren't...
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Operations
ElationEMR is reasonably user friendly. I don't feel like I have needed any training on it. However,...
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Product
Interoperability is the biggest area where ElationEMR could be even more useful. We would like to...
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Product
Lately, the system has had some weird technical glitches. For example, there are some patient...
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Product
There are some awesome things in the system. For example, there are some things that have been very...
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Relationship
Overall, we are very satisfied with Elation Health. They are generally very responsive. I think...
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Culture, Relationship, Operations
Everything with ElationEMR has been seamless. Elation Health has done a great job from the very beginning....
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Relationship
Elation Health has been very proactive, and they have always been responsive to our questions. They...
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Product, Value
Although the product is not as cheap as it used to be, it is still a good platform. The product is...
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Value
I personally think having a lot of products is a waste of money, but I am not being fair; I am...
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Relationship
If anybody asks me for a system recommendation, I refer them to Elation Health's EMR.
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Product
I don't like the newest upgrade for the billing part. When I put in my code for the office visit and...
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Operations
Elation Health offers training. We get a little banner at the top of the solution saying that the...
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Relationship, Product
We have a little issue with communicating with other entities. Whenever we send referrals, some...
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Product
I like that we can build our own templates. We can freestyle handwrite or type in what we want or do...
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Product
Everybody loves ElationEMR. We can look at so many different screens at the same time and move them...
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Relationship
Elation Health always answers my questions when I ask, but the vendor is sometimes slow. But there...
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