ONE OIS, powered by MOSAIQ (Medical Oncology) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
Elekta doesn’t avoid charging for every little thing, but that is typical for this industry. If I do...
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Loyalty, Product
Elekta has some good canned reports for the operations and administrative sides, and that will help...
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Relationship
Elekta has been good at taking care of us on the support side. We work with good people, and the...
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Loyalty, Relationship
We have been a long-time customer of Elekta and hope to stay with them for the long haul. We have...
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Operations, Product
The system's ease of use depends on who we are talking about. Some people are more familiar with the...
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Value
Regarding receiving my money's worth, based on other solutions that we have looked at, Elekta's...
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Relationship
Elekta's support is second to none. I have been doing this many years, and Elekta is very...
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Relationship
Elekta's responsiveness is better than another vendor's. Elekta keeps their word, and they make an...
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Relationship
Elekta has to be reminded again and again to fulfill their obligations. Their delivery service is...
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Relationship, Product
The medical oncology solution from Elekta can be a little wonky because of its nature. The system is...
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Value
The only thing Elekta charges additional for is customer reports, and we can't blame them for that.
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Relationship
I really like working with all the support people from Elekta. The people from the vendor are easy...
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Product
We have upgrades for ONE OIS, and there are always challenges. Often, we find that one of the root...
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Product
ONE OIS integrates with our linear accelerators as expected, but there is a slowness with the cloud....
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Relationship
Elekta’s support team is responsive, but with the ongoing issues we have, we have to escalate things...
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Product
The medicine lists in ONE OIS need attention in terms of ease of use for clinicians. Also, the entry...
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Product
We have had ongoing, open issues for years with Elekta’s medical oncology product, and those issues...
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Relationship
We have our own servers on-site. We are a little uncomfortable doing the cloud. The folks who did go...
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Relationship
What works in the solution still works. Elekta is pretty responsive when it comes to working with us...
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Value
Elekta doesn’t nickel-and-dime us as bad as some of our other vendors do, but I don't know that...
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Loyalty, Product
Mechanically, the ordering and treatment documentation as well as the medications all pretty much...
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Relationship, Product
The system does well in terms of meeting all our needs for our imaging center, radiation therapy...
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Product
We also use another vendor's system for medical oncology, so we can compare and contrast the two....
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Loyalty, Product
We really like the system, but it was built a long time ago, so it has some heavy architecture. To...
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Product
We use the system for both medical and radiation oncology, and we have for years. We like having...
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Relationship, Product
Elekta is great to work with, even though their product is not great for medical oncology. Elekta is...
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Operations, Product
Going to the cloud was a little dicey, and we stuck it out and got through it. Most of the time, we...
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Loyalty
I would never suggest the system. It isn't part of our long-term plans. Once we replace the EHR, we...
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Loyalty
We are moving to the cloud with MOSAIQ - Medical Oncology. That will be very helpful. We won't have...
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Relationship, Product
There are just some little things I would change about MOSAIQ - Medical Oncology, such as the way...
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Product
I like the care plans in MOSAIQ - Medical Oncology, and adding care plans is fairly easy for the...
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Relationship
We have seen some areas get better with MOSAIQ, and it does feel like Elekta is quick to respond to...
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Loyalty, Product
Some of the tools that were included with MOSAIQ allowed us to do a lot of quality oversight. We...
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Relationship
I have been very impressed with Elekta's support.
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Product
We would like the ease of use of the system's care plans to be improved, especially when...
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Loyalty, Product
The biggest advantage of working with Elekta was having one EMR. I will miss that. We joined another...
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Product
With MOSAIQ, we just haven't been able to integrate like we thought we would be able to. I would...
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Loyalty, Product
I would like to see some kind of cloud sending or integration so that things could be picked up. I...
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Loyalty
The vendor builds a lot of flexibility in the system. I like the care plans, the clinician...
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Product
The product just isn't robust enough to handle all the labs and complexities. It takes a long time...
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Product
Functions as basic as prescriptions are not up-to-date and do not account for current practices.
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Operations
The solution is a cumbersome system when we just put everything in notes. We have pages and pages of...
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Relationship, Product
The solution is not a fantastic system for medical oncology. There are just some issues that the...
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Loyalty, Product
I don't know whether I would buy the solution again. We are kind of stuck because the machine runs...
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Relationship
Elekta’s help desk is one of the best help desks that I have ever dealt with. For the most part,...
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Culture
When we did the upgrade for the solution, part of the contract was that the vendor would provide...
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Culture
I don't think we are accessing or using a number of services in the solution. Part of that has to do...
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