Helios (formerly VirtualHealth) Commentary

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There have been small incremental pieces that have come out for Helios, like the introduction of...

Up until recently, the only way Elligint Health improved their system was by charging the client who...

Elligint Health communicates what they are developing, but they don't communicate how to use it....

An example of what was negative about the roll out of Helios is that Elligint Health never trained...

In the last little while, nothing has been going on with Elligint Health. A more recent release has...

When we were onboarded for Helios, it was with a train-the-trainer model. So we had people trained...

Elligint Health offers integration, but we have to pay for it. When we integrated Helios with...

A big pet peeve about Helios is that there are not a lot of configurable ways to authorize or...

The provider portal is very clunky, for lack of a better term. It's also their first version, so it...

From my perspective, things have improved in our communication with the vendor, and we are trying to...

We’re often the ones raising the red flag when something needs to happen, is coming, or isn’t...

We had some regional changes, and Elligint Health was a great partner as we made sure those changes...

If we were in the market for a solution again, I would be more likely to buy Helios now than I was...

Training is one area where I would rate Elligint Health lower because I know my team has had to...

The vendor has had many changes in leadership, but I know the program itself is maturing and...

The vendor is working on developing things, but they aren't quite there yet when it comes to...

Software can be stupid expensive, but we don't have to pay that price, and we still have a great...

There are areas of the platform that we don't leverage that we have looked at potentially...

When it comes to Elligint Health helping us comply with federal mandates, we’re going to have to...

Since Elligint Health bought Helios, there's been an effort to develop self-service training tools....

Elligint Health’s account representatives are really responsive, but sometimes when we get a ticket...

I’d like it if Elligint had a more robust provider portal. It fits really well within their...

Over the past two years, the vendor has released a lot, though there was a quiet period for us....

From a case management perspective, Helios is lovely. It is a great tool. It was definitely built...

There were a lot of challenges in the implementation with Helios, and we learned a lot of painful...

Billing capabilities between the EHR our providers use and Helios need improvement, since we only...

I feel like the vendor does a good job when we reach out in terms of updating and helping us. Maybe...

There's a dashboard. We haven't had a chance to access it, but I think it will help us. It’s fairly...

Helios gives us a lot more freedom to customize. It's a lot simpler for us to make changes within...

The training has gotten better, but when we first started using Helios, there were no written guides...

The vendor is always very prompt in responding and good about following up when issues are still open....

I would like additional support, but it’s hard because we came in after the fact and have been...

I think the vendor's vision is clear about what they want to do, but the road map isn't always as...

Helios is so much better than our previous system. There's always room for improvement, but the...

It's extremely helpful that we have an assigned point of contact we can reach out to if we're having...

I know Elligint Health is working on a lot of future improvements and the use of other ad hoc...

Elligint Health's support has improved. I think their ticketing support is pretty solid. We have...

When we had demos of the Helios product, there was a lot of talk of automated reporting, workflows,...

With Helios, a big barrier is the claims not being pulled in, and that is kind of a huge thing....

I would like Elligint Health to give us more specific examples of how to apply something. They're...

For the most part, Elligint Health is transparent. I think there was maybe a bit of uncertainty in...

We are looking for another option because Elligint Health does not have a claims system, and we...

We had great training when we went live with Helios, but that fell off. There has been nothing since...

I feel supported whenever I need the vendor. I enjoy working with the vendor's people. They are all...

The solution is a great product, and we do get our money's worth. We can get into the weeds with all...

Elligint Health has made some significant progress with their system and implementations. They have...

There were some misunderstandings during our training, so we didn't really know where to access some...

Helios has a different workflow for end users, so we just needed to learn the workflow. I think now...

One of the reasons we chose Helios was for its integrations, and we don't have any issues there. We...

Helios has its issues, but everything has its issues. We are always going to want more. It meets...

In the last few months, we have been more aware of the vendor’s vision. Elligint Health is trying to...

When we have an issue, I can message some of the higher-ups at Elligint Health, and they will take...

There have been times when our understanding of what the tool didn't align with the vendor's...

One of the issues we had with the solution was dealing with the requirements of a new mandate and...

Elligint Health does avoid charging for every little thing. They are very up front with our budgets...

We codeveloped our own needs, and with that came an easy implementation. The training was excellent....

Helios works as promoted, but we are still developing some reporting functions. It does not meet all...

Elligint Health's support with everything from administration to technical and clinical things rates...

Helios is expensive now. There are some functions that an ACO needs that we don't need, and the...

Since we experienced some anticipated bumps in the road at the go-live, we have been very pleased...

This isn’t an advancement in the software itself, but over the past few years, we have finally...

When we started using the solution, we hoped to integrate Helios across multiple user groups, but we...

Recently, we had an issue where some data was flowing in incorrectly and affecting our operations in...

We continue to use Helios for care management notes and communication between liaisons and care...

A key area where the vendor could improve would be with the dashboards. It would be nice if they...

The Elligint Health team is phenomenal; the people working on the solution are truly amazing. We are...

Things are going well with Helios. I have actually been surprised by how smooth the transition from...

Some of our dissatisfaction with Helios likely comes down to expectations versus reality and the...